Kudos From Customers

Brown Eastside Branch:  Per Susan Mankowski: I was listening to First Coast Connect this morning (10/8/18), and there was a segment on the first annual We Rise Festival that is this Saturday at Brotherhood Eastside. Nick Thompson was talking about the neighborhood and the revitalization efforts that led to the We Rise Festival and said something about (and I’m paraphrasing slightly) people need to visit the Eastside Library to see the energy in the neighborhood. Mr. Thompson even mentions Shawn Norton by name as a direct influence on the neighborhood and the kids who visit the library! Way to go, Shawn! I love when the library has unsolicited positive response from the communities we serve. And this is much deserved. A major shout out to Shawn and the rest of the EB team!

Main - Center for Adult Learning:  Today in CAL, Yancy McQueen told me (Tammy Owens) and Katie Devanny that he couldn't believe he had written a formal paper for his instructor, Katie Bark, and that he was spending so much time editing and tweaking it to make it better. He told us that a few months ago, he was too afraid to write anything because he didn't have confidence in himself to do so.  He wanted us to know how much he appreciates what we all do down here.

Main – Special Collections:  Catherine (Currier) on the 4th floor at the Main Library was exceptional in helping me access the information I was seeking!

Murray Hill Branch: I was surprised by the size of the branch and the staff was extremely kind and the facilities were excellent. I’m so grateful for all that the library does.

Southeast Branch:  Linda (Bryan) was really great and helped me out tremendously and was extremely patient with me.

Kudos From Customers

MAIN – Security, Fiction, & Circulation:  It was so welcoming to be greeted by two employees as I entered …I went up to the second floor to look at DVD's and was greeted by an employee at the desk. She made me aware of the new arrivals (all on waiting list) but was encouraging about the materials that were available.

I did find a few discs that I planned to check-out and was about to head for the elevator when a new employee came on duty and questioned me about finding what I needed. Both of those employees on the second floor were smiling and courteous and seemed interested in me being a customer at their library.

When I checked out I accidentally gave the employee my driver's license rather than my library card. When she checked out the material and handed my license back to me I realized what I had done. She so politely had found my information and told me that she was able to check out the material without my library card.

As I left the library, again, I was greeted at the security station. As I waited on my husband to join me to leave the building I noticed that same security person so professionally deal with a person who had been causing a disturbance. She very courteously "defused" what could have been a bad situation with the customer.

The last two visits have been so amazingly improved - perhaps because of our new director. The downtown library is just about my favorite place in Jacksonville and I am so proud to be able to be encouraging about improvements I have experienced. Finding such courteous and helpful "friends" at the library made me a happy customer.

Pablo Creek Branch:  Staff was extremely friendly, welcoming, and professional.  Couldn't ask for better service.  Thanks very much.

South Mandarin Branch:  Adrian Johnson goes above and beyond in providing excellent customer service.

SST @ UPK:  I made an appointment for tech help at the University Park Branch but misunderstood my time.  The tech services librarian (Nicole Rivera) saw me anyway making a new appointment while I was at the library and then helped me solve my computer problem very effectively.  I was so pleased by the courtesy and help given.

University Park Branch:  I tried to renew but was not in the system. However, I am pleased to have an active card again. The staff was very friendly and helpful. It was wonderful seeing so many children and youth at the library! We must keep our libraries open!

Kudos From Customers

Argyle Branch:  Christina (Pope) was very upbeat and helpful. She was very happy to share information and help us out.

Beaches Branch: The lady that issued my card was extremely friendly, pleasant and informative. I learned so much from her and afterwards she turned my day around and I was just, well, happy. Thanks so much for everything and keep up the exemplary work.*

Highlands Branch:  Nicest, most informative government employee I’ve ever dealt with! Much better than my library experiences when I lived in Atlanta. Very happy I got a library card.*  

Southeast Branch:  Linda (Bryan), I sincerely thank you for your help; your positive and moving, can-do attitude is remarkable. It made my day to see that someone is so caring. Many thank you's! …Carisia (Rooney) was also helpful! Both of you ladies: please keep up the great work!

Webb Wesconnett Branch:  I want you to know that Ayesha (Turner) at Webb library went above the call of duty in helping me. The library system should be very proud of her that she is such a positive, helpful employee. Please let her know that she is appreciated. Thank you.

_____________________________

*(Unfortunately no name was given.)

Kuodos From Customers

Argyle Branch: Tracy (Mills) was patient and very helpful. She answered all my questions and it was a pleasure to be assisted by her. I just wanted you to be aware of such a great employee you have (but I'm sure you already know).

Highlands Branch:  Oh I wish I remembered the lady that helped me. She was so friendly and helpful.  She made it easy to sign up for a card!

Main Library – Special Collections:  Today I requested a copy of a page in The Florida Times-Union from 1896. Librarian John Wilson was very helpful and fulfilled my request with great speed and quality. Great customer service!

Murray Hill Branch:  We have been to the library twice now since we received my son's card a week ago. He is six years old. The staff is amazing and beyond helpful. They have fun conversations with my son and make the experience very personable. We look forward to going. (I have not been in close to 20 years.)  My son and I have "date days"... they now include lunch and the library. Thank you to the staff…for helping me make these fun memories with my son! (Shirdellah Grouix, Margaret Esposito, Douglas Fair, Akeem Adell, Mary Fletcher, Camera Bragdon, and Albina Akramova.)

South Mandarin Branch:  My 7 y/o triplets and I participated at the Books to Bricks summer program and Mrs. Angela Richman was wonderful. She was well prepared and kept the audience engaged all the time. The room was full of children with their parents. At the end of the presentation she made a game for the children and they loved it. I also liked the way she structured her presentation to leave time for the children to build with Legos and express what they learned with their creativity... She emphasized it was a group activity and all children built together. The theme was opera, they built a theater with different stages. Now my girl, Sofia, is asking me to learn how to sing and take some classes. I think it is because Mrs. Angela made a positive impact and interest on my girl’s heart. Thank you for the program and thank you, Mrs. Angela, for your Awesome presentation!

Kudos From Customers

Beaches Branch:  Librarian Mary Wilson was most courteous and helpful during my visit on June 13 and gave me a tour of the library collections, placed a book on hold for me, refreshed my understanding of the online capabilities to which I have access, and made me thankful that we have such good people and facilities at the Beaches Branch Library.

Main Library – Circulation:  I would like to commend Mr. (Corey) Scott, the…gentleman at the front desk, who assisted me getting a library card. I recently relocated to Jacksonville and he showed exemplary customer service skills by explaining the requirements for obtaining a card and providing me with a temporary use card. I have been to several branches and he is the first person to educate me on the options. Congratulations to Jacksonville Public Library for having an experienced and knowledgeable employee.

Pablo Creek Branch:  Jonathan (Sandbach):  Thank you from Angie and Alex! Jonathan, the youth librarian, was amazing and patient making slime with the kids at the PCR Kickoff party.

Regency Square Branch:  …on June 8^th…a staff member named Cindy (Mathieson) provided me with much needed assistance at the copier machine. I was impressed with her attitude of not giving up.

South Mandarin Branch:  We love coming to story hour when Christie (Rogers) does it.

Kudos From Customers

Argyle Branch:  Our experience at the Argyle Branch was fabulous.  The clerk was very kind and answered all our questions and was very knowledgeable.

Brentwood Branch:  The ladies who helped me were very friendly and the guy who showed me how to use the computer and printer was great.

Main - YS & Community Outreach:  Sherri Lepi was very nice with helping my daughter get her first library card.

San Marco Branch:  Monte Latham always goes above and beyond with every customer and he is focused on their needs.  He is pleasant and respectful and all the customers love him.

University Park Branch:  The woman who assisted me with getting my library card was so pleasant and helpful.  I can't wait to put my card to use with all of the services that JPL has to offer.

(Please Note:  If customers name a particular employee we will use that; if not, compliments without specific names will be used.)

Kudos From Customers - April 2018

Highlands Branch:  (Staff's name not given): The staff was very patient and polite. I obtained cards and bags for my three school age daughters. The staff member advised the girls of all the policies with me.  It made them feel a sense of responsibility and ownership. It was a great experience for my family. Thank You, Jacksonville Library system.

Main Library & Collection Development:  (Erica Brown, Main; Charlene Adkins & Jill Hale, Collection Development): I just wanted to thank those who order the books. I had suggested a purchase of a book I could not afford to purchase for my son anytime soon. I received an email back promptly and then within a week it was on the website to place on hold showing they were ordering it. It really means a lot that ya'll are willing to help me keep my 12 year old reading! Thanks again! 

San Marco Branch:  (Lilia Simonton, Sandy Ostroski, Davi Harmon, Anthony Baltiero, Robin Rogers, Selena Mann, Anthony Villareal, Juanita Searles, Marilyn Maron, Selena Mann, & Montae Latham): I needed special care on multiple visits. I didn't ask but each librarian insisted on taking care of me personally and assuring me I understood the process. Very well done.

Southeast Branch: (Carisia Rooney, Mia Clark, Sally Doherty, Alfreda Whitfield, Crystal Khadkahodie, Kim Smith, Kate Zakharov, Debra Wainwright, Hunter Alley, Gina Scott, Erika Knapp, Raquel Soto, Carol Bunker, Mia Brack, Shaina Ford, Anna Brown, Ysabella Banta, Pat Klingler, Andrea Markle, Linda Bryan, Abby McGeathy, Mary Smith, Debbie Gossman, Shirley Lui, & John Manahan): I would also like to let you know what a joy it was to find that your library is just what a patron loves. Quiet, knowledgeable staff, a large number of all types of reading materials and up to date technology. A really bright spot in Jacksonville! We’ve only moved South three months ago. 

Kudos From Customers

Highlands Branch:  Front desk staff was extremely helpful in getting me an educator card. They quickly and efficiently answered all of my questions and got it processed. Great staff!

Mandarin Branch:  The young man that signed me up was very polite and knowledgeable.

South Mandarin Branch:  I had a great experience at the library; I never expect to get service like this.  All the persons who worked there are so polite and helpful and can answer a million questions and help you out in everything without hesitating.  And I would like to name the person who helped me in choosing 15 kids books; her name is Angela Richman.  She is so nice and patient and loves her job and makes things so easy for me after explaining every little detail.

Webb Wesconnett Branch:  There are two employees that I have encountered as well as heard them assisting others within the library, and I must say they are wonderful, knowledgeable, professional, kind, and patient. Ms. Janice (Adams) and Ms. Tomario (Lewis) are what good customer service is all about and they should be recognized for a job well done!

Westbrook Branch:  Mrs. Thatcher, a regular customer of  Susan Williamson, is an elderly woman with health issues.  So to make things easier on her, Susan regularly checks Fantastic Fiction and creates lists of books that Ms. Thatcher might be interested in and has not read. Through this she creates a hold list so that Mrs. Thatcher has at least 20 mysteries and fantasies each time she visits the branch.

Kudos From Customers

Brentwood Branch:  I changed libraries when my regular library of many years was undergoing repairs. … The staffs at this library (Kathleen Krizek, LaKendra Hicks, Milicia Thomas, Aquilla Stewart, Jackie Perry, David Stevenson, & Christina Garmon) are so friendly, knowledgeable and can either answer any question I have or will find the answer. It is a great place and of historical significance to me as this is the library I came to as a kid after the Springfield library closed and this library replaced the old Brentwood Theater.

Main - Makerspace:  Re: Guitar lessons: I have attended beginning classes now with Jay Brasfield for a year and have enjoyed every moment. I feel I have learned a lot, so much that I would like to learn more. If it is possible I would love for Jay to teach an intermediate class so that I can continue the learning process. I've spoken to Jay about it and he seems to be open to the idea. I hope that this can become a reality. Thank you in advance.

South Mandarin Branch: I would like to compliment two of the employees there. Ralph Henderson and Angela Richman are just without a doubt two of the most professional and helpful folks I’ve ever encountered. They have both gone above and beyond to help me several times and are always ready with a friendly smile. It is wonderful that they represent this library with such helpful attitudes and professionalism. They both deserve a huge pat on the back.  

Southeast Branch:  Wanted to thank/commend the tech expert (Nicholas Beardsley) with whom I had a 1-on-1 Tech Tutoring session at SE Branch…. He was exceptionally helpful and a delight to work with. Please keep this program going and recognize how professional this individual is.  Thank you.

Webb Wesconnett Branch:  Ms. Noah Thomas is THE ONLY reason we come to this library!! She is the light of the library and my son loves her. She brings the love of reading in general to story time. We have a library literally three minutes from our house, but we drive 20 minutes every Saturday to "Ms. Noah's" library because my son loves spending Saturday with her! She has a genuine love for her job and the children she interacts with. She learns about her kids, their families, their likes and dislikes and brings a true familial spirit to all she does. She has seen my son grow up and has truly helped me to cultivate his love of books and learning. There have been so many good people that have passed through the children's area of this library, and we miss them, but I can honestly say that if Ms. Noah left, we would have no reason to continue coming here as it would be a true loss to so many children!

Kudos From Customers - January 2018

Kudos have always included compliments from customers that name employees specifically; however, thus far only generalized excellent service at branches has been commented on so this month an exception is made: 

Argyle Branch:  Great friendly service, I was very impressed.

Beaches Branch:  Everyone I had occasion to meet with was extremely pleasant, knowledgeable and helpful. I enjoy the peace and quiet surrounded by so many trips I can read about. I was also told about the "hold" system.

Pablo Creek Branch:  Was amazed about the excellent customer service provided! Definitely 5 stars. The lady was amazing!

Regency Square Branch:  My kids and I had a wonderful experience at the Regency Library. Thank you for making us feel welcome.

Webb Wesconnett Branch:  The woman who helped me was extremely polite and informative.

Kudos From Customers

Main – Genealogy:  I suppose I am a little slanted in their favor since I use their expertise so much but I vote for Genealogy/Special Collections for Department of the Decade, at least. (Genealogy: Laura Minor, Christa Snow, James Brasfield, Catherine Currier, and John Wilson.)

Main – Makerspace and SST – E-Services:  Regarding classes offered in the Jax Makerspace: I recently took a sewing class (Nancy Swain) and thought it was just fantastic. Regarding the E-service's certification program: I live in Springfield and was participating in the computer classes working on my certification. The certification process got me to check out different libraries because the class I needed wasn't offered at Main at a time I could attend. I was quite pleased that I had a chance to check out another library. Overall, the library is doing great work.

Mandarin Branch: Mrs. (Isabel) Santiago, Wanted to thank you for being at the Mandarin Library.  My great granddaughter needed a science experiment and you told us about the carnations.  Thought I would share one thing from the weekend when we got back from Winn-Dixie with the flowers. I told her to go ahead and get the water in vases.  Well Isabella got three Mason glasses instead of vases out and cut the stems and showed me the flowers floating on top of the water; oh boy! So back to the store for more flowers.  I will never forget.  May you and yours have a safe and happy new year.  Oh, Isabella got a 95 on her project.

Pablo Creek Branch: I am extremely satisfied with all the staff at Pablo Creek Library. However, I am especially pleased to have interacted with an employee of yours named, Jason Enoex. The guy was INCREDIBLE! He has gone out of his way numerous times to talk with me, show me to the right resources or help me with my searches. The guy is amazing. He always stops what he is doing, greets me with a smile and asks me how he can help today. He is personable, professional, knowledgeable,... the guy always seems to be at the library and always seems to be working hard. It is so nice to see such a positive and motivated individual! He has made some difficult work much easier by patiently explaining what I need to do and where I can find the information I am looking for. ...

West Branch:  I have visited the Chaffee Road Library every week for many years and have come to know the staff there very well. They are all very polite, eager to assist me with any requests, problems, and suggestions to make sure that my visits each week are memorable. Just wanted Human Relations to know that you have an awesome staff at the West Branch. (WST staff:  Sharon Kirkes, Eve Harm, John Jessee, Dana Curry, Julie Horton, Bill Figlietti, Shannon Buchanan, Latisha Woolbright, Jessica Carpenter, Melodie Brunson, Jessica Roling, Kelsey Groth, & Stephanie Brantly,)

Kudos from Customers

Beaches:  I use this library very often and Gail (Blumberg) has always been very helpful. Any problem I have she is always right there to assist. This library is very fortunate to have her as an employee. If books aren't available, she helps me locate which library has them and orders them for me. If the book isn't available anywhere, she puts in a request to see if it can be ordered.

Main - Makerspace:  (Sara Radovic & Shawana Brooks)  I was born and raised in Jacksonville but moved away for college. I stayed away for an additional 15 years but I moved back to Jacksonville ten years ago. I had never been to the downtown library. I was introduced to it through Markerspace. I doubt I will ever visit another library. I have now been to every opening and look forward to attending events here. Markerspace has reminded me of why I always loved the library. Now I'm back to visiting the library to read magazines and newspapers, to check out books and audiobooks, or to just go and have a quiet space to read. I forgot how much I loved to read! Not only has Markerspace given me a place to go experience amazing art and culture but it's given me back a part of me that I was missing. So thank you, Jacksonville Public Library System for the amazing work you are doing there!

Pablo Creek:  My son and I visited this location today and it's by far the BEST location that I've been to out of all the JAX Public Library System!. I love it here! Storytime was amazing with Tristan (Denmark) and the staff here were so nice & interactive with my son - which means a lot to me! I will certainly be back every week with my son--every week! 

South Mandarin:  I wanted to say thank you to Angela (Richman) for taking the time to show me several resources on the library website that I can used for my daughter. I had no idea that all of these resources existed and she offered to show them to me which I really appreciated. She should give a class on this every now and then on Saturdays for parents to discover all of the tutoring resources, testing resources and scholarship resources, etc. Thanks again, Angela, for all of the information you shared with me today!

Wilowbranch: (Scott Adams, Ryan Reid, Jason Brown, Isabelle Pierre, Michael Cooper, Troy Eittreim, Joe Gaskin, & Susan Koedel), & Mary Swinney) I just want to thank you guys for all that you do for the community. I have 4 children who have been going to the library weekly for story time, to load up on books for my older children and myself. The children’s programming has been so good--from parties to the summer reading incentives. I truly appreciate the friendly atmosphere and attentive staff. Thank you guys for making my job as mom a little easier!

Kudos From Customers

There were only three branches from all of JPL that had compliments for individual staff.

Pablo Creek Branch:  I want to thank Mandy Elliott for help on Ancestry.com. She was able to find the customer's father and knew what she was doing.  Thanks also to Jason Enoex who watched so he could learn...

Southeast Branch: I want to…give a librarian a comment. Her name is Kimberly Smith. She was such a great help and she had so much patience with us. I really enjoy her. If everyone was kind hearted and caring like her this world would be a better place.

South Mandarin Branch:  Going to the library is always a pleasure. But yesterday I had an especially delightful experience because I asked a question of Angela Richman. Not only did she answer the question, but she went on to introduce me to so many library functions about which I was clueless, e.g., holds, borrowing from other libraries, using the bar codes. Ms. Richman is a wonderful teacher. Now this 83-year-old can stop complaining about the technology in today's libraries and appreciate and use all the functions of the computer age. Please extend my thanks to Angela Richman.

Kudos From Customers

Bradham Brooks Northwest Branch:  I visited… Bradham & Brooks Branch on Edgewood. Thank you for hearing me Mrs. Sheila Brooks.

Mandarin Branch: I wish to praise Frances (Wickes) at the library on Kori Road for her tremendous assistance with finding a DVD on the Way of St. James. She was quite diligent and persevered for a long time to find it for me. It was a difficult search! She found "Discoveries Spain Pilgrimage Route" (914.6 Disc) which is very much appreciated. She also helped me find several other materials and explained the classes the library offers.

(Sorry, all Kudos where customers named individual employees have been used June-September 27, 2017.)

Raves For JPL

Direct quotes from customers, September 13 &14, 2017:

 1) Thank you so much for your clear communication throughout the storm. This last email made me smile because it offered the library as a resource to people affected by Irma. Thank you for taking care of our people.

2)  Thank you for keeping us informed about library hours and helpful information. ...

3)  You have done a wonderful job keeping us informed of your closing and openings. Thanks.

4)   Thank you to all of your staff for offering the library to the public for Air, Internet, DVD's and our kids' activities. So happy for a little more normalcy in my life. Appreciate all of you! 

5)  It's important that i take this opportunity to let all of the libraries and their staff how wonderful the library system is! And, the fact that you are welcoming people with hurricane outages to the library is so generous! You are truly and important part of the fabric of our community . Thank you all, all branches, for your service(s) on all of our behalf!

Kudos From Customers

Argyle Branch:  The teen summer reading program was outstanding! The book review where all the kids got a chance to talk! The craft that went with the book! The snack that went with the book! So much fun was had by all! The program was well put together. My son had so much fun! Always left the program talking about the book and started talking about the next week’s book. Well done, Mrs. Kim (Bennett)! You make reading fun!

Main Library - Circulation: Received Excellent Customer Service from Tammy (Billings) when I got my new library card. Thank You!

Main Library – Circulation:  We visited the Main Library as a birthday wish of my 13 year old. While checking out, Erin Tuzuner noticed my daughter likes teen mysteries. Erin grabbed some books for my daughter to try. She showed me the digital library. We are Clay residents who now pay $100/year for library usage. She helped seal how great a deal it is. We've been with you since 2006 and will continue on; especially thanks to Erin. Thank you!

Mandarin Branch:  the Mandarin Branch group seemed professional, well trained, and knowledgeable.  (Mark Hohnadel, Margo Crafton, David Foster, Robert Moseley, Isabel Santiago-Moreno, Alison Pulley, Frances Wickes, Caitlin Ruvolo, Diane Lewis, Jessica Bayne, Shukti Banerjee, Ysabella Banta, Tammy Hilbert, Patricia Henderson, Patricia Klingler.)

San Marco Branch:  We have been attending the story time at San Marco Library for a couple of years and met several teachers, but recently we started attending more regularly and my daughter has fallen in love with Ms. Crystal (Kadkhodaie.) My daughter is super bright and silly, but very shy. Ms. Crystal sang “Skinny Marinky Dinky Dink” and my daughter was asking for me to sing it all week! Since then, she pretends that she IS Ms. Crystal and refers to herself in 3rd person all the time. (What would Ms. Crystal do?) This has helped us in so many ways.  It is like a new super hero has entered her life. We told Ms. Crystal about this love affair and she said, "That warms my heart". When I remind my daughter of that story she blushes for a solid 5 minutes. I am so grateful for this safe place to go and learn and play and for Ms. Crystal who has defined this season for us! We will always cherish our days at the library.

Kudos From Customers

Beaches Branch:  I have enjoyed this library from the time I moved back to Jax Beach as an adult in '89 (born here). I raised two children with this library’s help and resources.  I was a single parent for most of it and couldn’t afford Internet at home, which schools were asking for.  I now have my grandsons for most of the summer and throughout the year as well.  Having longer hours and more days would benefit them and me immensely.  I appreciate and respect the library and its role in the community.  Thank you for all these educational and fun filled years!  Staff:  Theresa Rooney, Andre Smith, Robbie Crabtree, Julie Rekow, Gail Blumberg, Mary Hatfield, Amer Pierce, Theresa Welch, Nicole Saville, Mary Wilson, Darlene Boda, Rachel Jones, Margaret Terrell, Cheryl Weatherford, and  August Ford.

Brentwood Branch: I enjoy this site and staff very much. I visit quite often and my experiences are delightful. Staff:  Kathleen Krizek, LaKendra Hicks, Milicia Thomas Aquilla Stewart, David Stevenson, & Okey Emejuru.

Highlands Branch:  Cassy (Manning) was wonderful! Many thanks.

Main Library – Grand Reading Room: Just moved back from Tennessee. Not very computer knowledgeable. Adrian (Johnson) helped me, made me feel comfortable and at ease. Two days ago I was here for the first time. A beautiful, slender black lady helped me. She also was very nice. And she stayed till I was comfortable and taught me a few new things about computers.

Pablo Creek Branch:  Chris (Tabur) in the children's section is very calm and helpful. He goes the extra mile to help out!

Kudos From Customers

Highlands Branch:  Cassy (Manning) was wonderful! Many thanks.

Main – Circulation:  I would like to commend Mr. (Corey) Scott, the African American gentleman at the front desk, who assisted me getting a library card. I recently relocated to Jacksonville and he showed exemplary customer service skills by explaining the requirements for obtaining a card and providing me with a temporary use card. I have been to several branches and he is the first person to educate me on the options. Congratulations to Jacksonville Public Library for having an experienced and knowledgeable employee.

Murray Hill Branch:  I would like to say how much I appreciate and enjoy making use of your Hold System which allows me to request an item from any of your libraries and pick it up at my wonderful local branch in Murray Hill within a few days. The system works perfectly, from ease of use to reliability of notification. I am sure people have worked diligently to make it a reliable system, and they have succeeded! It also appears that your employees on both ends of the process perform their responsibilities pronto, because I am amazed how quickly I get the items I request. Please tell the responsible and helpful staff at Murray Hill, including Mr. Douglas Fair and others whose names I haven't learned, that you heard from a very satisfied customer.

San Marco Branch:  A hand printed  note from a young child:  Dear Mr. M. (Monte Latham), Thank you so much for always being so nice and helpful!  Thank you for being so thoughtful and picking out a book for me!  I can’t wait to read it.  You make coming to this library so much more enjoyable.  Thank you for your time!

Webb Wesconnett Branch:  Brenda (Johnson), Dana (Curry), and Ayesha (Turner) are efficient and friendly. ... 

Kudos From Customers

Argyle Branch:  My experience at the Jacksonville Public Library in the Oakleaf area on Old Middleburg Road was amazing. Abby (Alberlyn Pabustan) is extremely kind and helpful. Thank you so much for having employees like her.

Main – Florida Collection: I would like to commend one of your employees for offering me outstanding and professional assistance…in the Florida Collection.  Mr. (James) Brasfield assisted me with viewing and saving some articles on microfilm. His assistance was invaluable to my research and I couldn't have done it without him. Mr. Brasfield is an asset to your organization.

Pablo Creek Branch: Excellent storytellers (Kim Smith and Chris Tabur), who are so patient and great with all ages! Pre-literacy skills are well defined. ...

San Marco Branch: I would like to comment on Amber  (Pierce) who recently (May 5th) left San Marco branch for a position at the Beaches Branch. I worked for 38 years at new car dealers and 36 years at a private country club, so I am familiar with dealing with the public. Amber was always helpful and courteous to me at the check-out area. I observed her being the same way with other clients. She has excellent people skills and is in general a very nice person. You at the Jax Public Library system are very fortunate to have her in your employ.

Westbrook Branch:  ...I enjoyed visiting the library with my service dog and we were welcomed and made to feel very comfortable and it helped a lot when we needed it. So I just have to say thank you very much.  (Staff: Sean Wallace, Erika Zeigler, Susan Williamson, Chiquita Powell, Akeem Adell, and Veronica Lee)

Kudos From Customers

Eastside, Main, and SST:  I would like to thank Shawn Norton, Lynn Jacobson, Kathleen Krizek and Tracy Pigott for the time they spent helping me with the Overdrive download on my kindle Fire. What a fantastic group of people.

Pablo Creek Branch:  I just want to let you know that the Storytime and Crafts at the Pablo Creek Library (Tristan Denmark's program Story and Art for Early Literacy) is by far the best Children's program that we have ever attended! We have lived in many different cities and attended their library programs but haven't seen or experienced any that provide as much learning and educational enrichment as this one. It is evident that you put a lot of time and effort into planning the Children's programs. Thank you! Lisa

Highlands Branch:  Dearest Library Personnel, Miss Pat (Morrison) I just wanted to thank you all for the services you help provide to the people of city of Jax. The library has always been a research place for me. I was in high school in later 60's and graduated in 1971. The library personnel at Highlands Branch are very knowledgeable, and always kind and helpful. I bring my grandkids there some ER (early release) Wed. It is a blessing for me, and mine to continue to have the wonderful services the library offers.

SST at Mandarin Branch:  I attended the Cloud Computing class presented by Donna Peretzman at the Mandarin Branch location. I am a 1st time attendee to the computer technology class series and benefited greatly from today's session. I'm sure that I will attend future sessions. What a fabulous community resource!

Webb Wesconnett Branch: Add to Life is a community based facility. Our goals are to aid the Jacksonville community with their family members; be an alternative for institutional care and maintain a quality lifestyle. We were contacted by Noah (Thomas) from Wesconnett public library regarding a monthly activity time for our individuals. Noah brings topics of interest for all ages. She comes up with a theme for each visit with corresponding books to read. Each visit we listen to music, exercise, dance and make a craft. From her first visit Noah has made a big impression on our individuals with her fun spirit and hands on approach. She is very interactive with our clients. …