JPL Staff News: Kudos From Customers

Monday, September 24, 2018

Kudos From Customers

MAIN – Security, Fiction, & Circulation: It was so welcoming to be greeted by two employees as I entered …I went up to the second floor to look at DVD's and was greeted by an employee at the desk. She made me aware of the new arrivals (all on waiting list) but was encouraging about the materials that were available.

I did find a few discs that I planned to check-out and was about to head for the elevator when a new employee came on duty and questioned me about finding what I needed. Both of those employees on the second floor were smiling and courteous and seemed interested in me being a customer at their library.

When I checked out I accidentally gave the employee my driver's license rather than my library card. When she checked out the material and handed my license back to me I realized what I had done. She so politely had found my information and told me that she was able to check out the material without my library card.

As I left the library, again, I was greeted at the security station. As I waited on my husband to join me to leave the building I noticed that same security person so professionally deal with a person who had been causing a disturbance. She very courteously "defused" what could have been a bad situation with the customer.

The last two visits have been so amazingly improved - perhaps because of our new director. The downtown library is just about my favorite place in Jacksonville and I am so proud to be able to be encouraging about improvements I have experienced. Finding such courteous and helpful "friends" at the library made me a happy customer.

Pablo Creek Branch: Staff was extremely friendly, welcoming, and professional. Couldn't ask for better service. Thanks very much.

South Mandarin Branch: Adrian Johnson goes above and beyond in providing excellent customer service.

SST @ UPK: I made an appointment for tech help at the University Park Branch but misunderstood my time. The tech services librarian (Nicole Rivera) saw me anyway making a new appointment while I was at the library and then helped me solve my computer problem very effectively. I was so pleased by the courtesy and help given.

University Park Branch: I tried to renew but was not in the system. However, I am pleased to have an active card again. The staff was very friendly and helpful. It was wonderful seeing so many children and youth at the library! We must keep our libraries open!

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THREE STAFF HONORED AT CW

In December, Deputy Director Julie McNeil presented service pins to Kristi Dorney (middle in pic) for 20 years at JPL; Cassy Manning (left) for five service years; and Helena Davenport for five years serving JPL. Kristi received a congratulatory letter from Mayor Curry, and Cassy and Helena each received a letter of appreciation from Director Tim Rogers. Cassy, Kristi, and Helena also enjoyed a socially-distanced party given in their honor. All of us send our thanks, too, for your years with the library.

MR. MOSELEY: CONGRATS ON 20 YEARS & A JOB WELL DONE!

DON'T NEED TO BE A DUMMY; JUST READ BOOKS FOR DUMMIES

PT shelver with help from Teen Associate Beverly Mason created a “I thought you said Mummy…No I said Book for Dummies” display to transition to fall/Halloween and highlight DU’s For Dummies series of books on a variety of topics. DU Manager Eric Soriano added, “There’s also a new ‘Interactive chess display’ by Librarian Benjamin Smith. Books and DVDs are available for checkout while customers enjoy actually playing the game. Ben is also planning to offer possible chess classes.”

LIGHT BULB GOES OFF IN CREATIVE DECKER'S HEAD

YS Asociate Decker Cavosie hosted EB’s first “Minute to Win It,” April 9, 2019, where 15 teens competed in various challenges under a 60 second time limit. Participants discussed strategies and difficulties throughout the program and exhibited creative problem-solving to gain advantages. Each month at the end of the program, the teen with the most points writes their name on the “Minute to Win It Undisputed Championship” belt Decker made. The belt will be displayed until the following month when the reigning champion will defend their title.

HAIL, HAIL THE GANG'S ALL HERE FOR MELODIE BRUNSON'S 5 YEAR CELEBRATION!

January 17, 2019, Deputy Director Julie McNeil presented Melodie Brunson with Director Tim Rogers' congratulatory letter for her five years of service and her service pin. Melodie also enjoyed a big cheer from West Branch's staff pictured here. Back row: Jessica Carpenter (clerk), Eve Harm (YS Librarian 1), Shannon Buchanan (clerk), Larry Singer (volunteer), John Jessee (Assistant Branch Manager), & Manager Kathleen Brunner. Front row: Latisha Woolbright (clerk), Julie Horton (YS Library Assistant), & Melodie Brunson (YS PT Associate.)

THANKS, MANDY ELLIOTT, FOR 5 GOOD YEARS OF SERVICE

JANICE ADAMS CELEBRATES FIVE YEARS W/JPL

Library Associate Janice Adams received her 5 year service pin from Webb Region Manager Lynne Baldwin, January 31, 2018, along with a letter from Library Director Tim Rogers thanking and commending Janice for her service to JPL, the City and the community. Staff at Webb surprised Janice with not one but two cakes, a card, a bouquet of flowers and a gift card. Branch Manager Kathy Tekin joined Lynne to say, "Congratulations to you, Janice, for 5+ years of outstanding service to the Jacksonville community."

STUDY BUDDY SHARED BY 3 IN MAIN TEEN DEPT.

A Thank You From Denise Thomas

To the JPL Family: I wish to thank each and every one of you for your caring responses during my time of need. For those who were not aware, time was needed for surgery and recovery from breast cancer. I want you to know that all donated leave, words of encouragement, random acts of kindness and those beautiful smiles are appreciated.

I am a breast cancer survivor as a result of God’s Grace and an early detection of the cancer. May I suggest that each of you, if you have not already done so, take time to schedule health screenings of any kind knowing that these can be lifesaving methods for you.

To God be the glory for the things he has done. I am now free of cancer and want to say again that I appreciate what you did for me. Not knowing who my time donors were, I am not able to give individual hugs; collectively to the JPL Family I say THANK YOU a million times over.

Denise Thomas, JPL’s Center for Adult Learning at Main.

MARILYN JORDAN SENDS THANKS TO STAFF WHO DONATED TIME FOR HER RECENTLY

SANTA AND KIDS AT MAIN

Main's Children’s departmemt had a jolly great time with Old Saint Nick this year. We handed out jingle bells, read a sleigh ride picture book and, of course, sang the Jingle Bells song. Next, resident elf, Carisia Rooney, took over and kept the line smiling as they waited to verify that indeed, Santa’s whiskers were real and so was his tummy! Afterward, Jonathan Sandbach held a bell-decorating class (complete with glitter) so the kids could take some of the holiday fun home with them.

MATTHEW TAYLOR, LIBRARIAN I, WITH MAIN LIBRARY 15 YEARS

DENISE THOMAS CELEBRATES 15 YEARS WITH JPL

Denise is a Literacy Program Specialist in the Center for Adult Learning, located on the Conference level of the Main Library. She has done so much good for the community beside all the wonderful things she does for children in her position with JPL. Deputy Director Jennifer Giltrop (far left) gave Denise a congratulatory letter from Mayor Curry and her 15 year service pin. Denise is 2nd from left, then CAL Manager Katie Devanny, & Tammy Owens. We join with them in congratulating you, Denise.