Job Well Done: Tricia Larrabee

SE's Tricia Larrabee was presented a Job Well Done award, December 15, 2020, for the process changes she made at the Southeast Library. SE Manager Carisia Rooney said, "Tricia has created a system of book truck organization that has made ‘what is this cart?’ or 'I can’t find a cart’ issues of the past. Tricia also streamlined scheduled duties and enabled Southeast to function smoothly during staff shortages that previously crippled the schedule. By combining duties on the schedule, such as Scanning & Sorting, Phone & Holds, and Staff Screening & Delivery, she has created teamwork and enabled staff to stay productive during downtimes." (Notice of presentation of award received January 19, 2021.)

Job Well Done: Crystal Kadkhodaie

SE's Crystal Kadkhodaie was presented a Job Well Done Award, January 6, 2021.  As her nominator, Tricia Larrabee, said, "Crystal is always positive and brings a great attitude to every work day.  She is competent, always takes the initiative to help others, and her customer service is outstanding.  She is cross training several part-time staff and encouraging them to increase their skills.  Crystal gives attention to detail while processing new books, often locating minor errors that were missed and reporting them so they can be corrected system wide."

Two Celebrations In One

WST Manager Carol Bunker marked two JPL milestones in December 2020. She received both her five year and ten year service pins from Director Tim Rogers.  He also presented two congratulatory letters to Carol--his  own for five years served and Mayor Curry's for ten years of service. Carol had recently applied for a time connection from a layoff in 2012 and her rehire in 2015. COJ/JPL approval recently arrived and, Voila! a double celebration was made possible!

All of us at JPL appreciate your dedication and cheer you on to many more years with JPL, Carol.

Five Years Of Service & Job Well Done: Lan Nguyen

Lan Nguyen was honored, December 17, 2020, by Deputy Director Julie McNeil, Branch Manager Mark Hohnadel, and her teammates for Lan’s five years with JPL. Julie presented Lan with her five year service pin and a letter of appreciation from Director Tim Rogers.

 

Lan also received a Job Well Done Award because, as Mark Hohnadel said, "She is always working to make Mandarin Library a better place with her creative displays and decorations.  Lan always jumps in and is a true team player." 

Congratulations from all of us, Lan!

Terry Welch: Job Well Done

JB's Terry Welch was nominated by Hongying Song for a Job Well Done Award, which was presented to Terry, December 15, 2020. Hongying said, "Terry consistently exhibits behavior that supports JPL Core Values. She is dedicated to providing the best customer service and making a positive difference in people’s lives, especially during the Covid-19 pandemic. Since we opened to the public in September, Terry has created all kinds of bookmarks and flyers to go with her displays to help customers find what they want. Examples of her display themes are: True Crime, Tea-riffic, Staff Pick with bookmarks, Staff Best books of 2020, Seasons & Reading, and In Memoriam. Library Aware created a memorial flyer and bookmark templates inspired by Terry’s “in memoriam” display flyer and bookmark. Terry seems to know every customer by name at JB. Customers will ask for her to recommend books and movies for them. You can see how happy they are from their high pile of books and ear-to-ear smiles after they’ve talked with Terry. Because of Terry’s close relationship with JB’s customers, she can notice problems with our hold call list first and notifies SST. When the branch manager receives the hold phone call list, Terry is usually half way through or through her calling system. She wants our customers to be notified as early as possible so they can get to read what they want quickly. How can you beat that for customer service?"

Job Well Done: Alison Halkovic

Alison Halkovic received a Job Well Done Award from SE Manager Carisia Rooney, December 4, 2020, at SE's staff meeting.  Carisia nominated Alison for the award for initiating and implementing the use of a Microsoft teams platform for creating and saving the daily schedules at the Southeast Library. Carisia said, "With three departments needing to work on creating and updating the schedules each week, we were having a number of 'I thought I saved those changes' glitches and the dreaded 'Read Only' access.  Alison created a SE scheduling team and make sure all schedulers were trained on saving, editing, and printing the Excel docs in Teams.  This new process not only removed the schedule-making problems, but also effected different departments helping one another confidently."

JWD Team Gets It Done

YS Librarian I Kate Zakharov presented Job Well Done Awards to 13 Main Library employees, November 19, 2020, in appreciation for their help with the October Teen Department remodeling project. In the top pic is LAS Paris Goodman and next are LA Kate Martin and Shelver Katrina Mann. In the group pic, L/R, are LAS Allison Mason, LAS Marcie O’Dell, LAS Kitty Maschan, LAS Sheenae Nelson, YS Librarian I Aaron Neff, LAS Lisa York, LAS Hannah Genslinger, LA Kenya Coleman, and Shelver Shawndrika Trottman.  (YS Librarian II Joanna Nigrelli, not pictured, also received a Job Well Done Award, and we thank her for contributing the blurb and pictures.) 

 

Congrats To Robert Moseley

KR Manager Mark Hohnadel announced, "Mandarin Library Assistant Robert Moseley, pictured above,  was presented a Job Well Done Award, November 19, 2020, for taking the time and initiative to create a library book mark for customers that listed both curbside and inside service hours for Mandarin Library.  The bookmark was also shared with other libraries in the region and the bookmark has been well received by customers."  

 

Mia Clark: Job Well Done

Mia Clark received a Job Well Done Award, November 20, 2020, presented by South Region Manager Keli Likins, at SE's staff meeting.  Mia was nominated for the award by SE Manager Carisia Rooney for leading her team through a two month shifting project.  Carisia said, "It included creating a streamlined face-out-shelving display for the entire non-fiction collection of the Southeast Library  Not only did Mia create an organized, step-by-step plan so staff could pick up where another left off each day, she also oversaw the project in a way that helped staff feel proud of their work at its completion.  This was a very productive use of time during all the changes in hours and in how we serve the public.  This 40 aisle project surpasses our library appearance standards."  (Mia preferred no picture be taken of the award ceremony.)

 

Selena Mann: Job Well Done

Christie Rogers (R above), San Marco YS Librarian I, said, "Selena Mann was awarded the Job Well Done award before Covid-19 because a customer complimented her on how she took time to fix her family’s library cards so they can be active users again at JPL. The customer was grateful and this positive interaction will ensure she will continue to use the library and tell others about their positive customer service, which can lead to more active users. Selena, a P/T Clerk, always demonstrates positive customer service. Even now she is offering help to call customers about their holds."

Job Well Done: Carisia Rooney

Region Manager Keli Likins, said, "Carisia Rooney, SE Regional Library Manager, received a Job Well Done Award, February 21, 2020.  She was called to speak at the Library Board Governance meeting about an issue with Southeast’s parking lot where a developer wants to buy some of our parking spaces.  Carisia and her staff first conducted a study on parking space use.  Director Tim Rogers told me she did a great job speaking to the Board and gave honest, thoughtful, and useful feedback which could greatly affect customers who use the Southeast Library.  It was a job well done."

Lucinda Santino: Job Well Done

KR Branch Manager Mark Hohnadel presented Library Clerk Lucinda Santino with a Job Well Done Award, February 26, 2020, for her initiative to "go the extra mile." Mark awarded Lucinda because--in addition to her usual duties--she greets and talks with customers about library cards and services while they wait to have their taxes done. 

And who could resist such an inviting smile?

Lan Nguyen: Job Well Done

LAS Lan Nguyen earned a Job Well Done Award, October 7, 2019, presented to her by KR Manager Mark Hohnadel for her hard work each month on the Mandarin Library Activities Calendar, which, he said, "goes through many edits before the final version is ready.  Lan does a great job and always manages to get this done on time.  She also does great displays each month that highlight library materials".

 

Lucinda Santino: Job Well Done

Lucinda Santino, a Library Clerk at Mandarin Branch,    received a Job Well Done Award, October 7, 2019, from KR Manager Mark Hohnadel.  He said, "Lucinda has unique and energetic ways of marketing books to our customers.  Lucinda keeps books stocked at the circulation desk with check-me-out slips in them to spark interest.  The books are really moving and getting checked out by customers. Additionally, she has created library displays which have been very popular."

Robert Moseley: Job Well Done

Mandarin Library Manager Mark Hohnadel said, "Library Assistant Robert Moseley received a Job Well Done Award for his extra assistance and guidance during JPL's Sirsi Migration when cash reports were not available.  Robert made sure all the money was accurate and accounted for during this time.  In addition Robert volunteered to come in on his day off for half a day to assist with processing the daily money."

Carissa Charest: Job Well Done!

Isabel Moreno-Santiago, YS Librarian II, said, “Our part time Library Associate, Carissa Charest, received a Job Well Done Award, October 29, 2019. Ms. Carissa is part of South Mandarin Branch's children staff. She helps with the young read, play, and learn story time programs.  Last week I shared with Carissa an idea of organizing the craft cabinets--a big challenge due to the accumulation of materials over the years.  Ms. Carissa took the challenge and organized the craft cabinets by category in less than two weeks. She went beyond her daily responsibilities and her efforts are much appreciated."  Pictured are Carissa  (R) with Isabel.
 

Job Well Done Team Award To PCR YS Staff

Hongying Song presented Pablo Creek youth services staff with a Job Well Done award, October 2, 2019, for their 2019 SLP success.  Above you see the happy recipients:  Bridgette King, Casey Cassese, David Humphries and Jonathan Sandbach.  Two others not pictured are Mandy Elliott and JohWilliard Utuk. 

Hongying said, "Everyone knows that PCR Children’s library is one of the most popular ones in the system. PCR has the highest number of checkouts, its back-to-back programs serve a vast number of families and lines form out the door every programming day.  Some teachers and schools visit PCR despite being closer to other libraries. This year PCR had the best summer so far from the kickoff to the closing party, everything stood out.  PCR had: 

·         the most reading goals met with 3,143 logs showing 5 days or more of reading submitted.
·         the highest number of days read:  21,530, which nearly doubled our goal of 11,204 days read.

"Jonathan, Casey, David, Bridgette, Mandy and JohnWillard have built a strong following by creating amazing programs that continue to dazzle even during programming breaks and in addition to the summer system-wide programming. Our community and I are fortunate to have these creative staff working together to provide high quality services at PCR. Our surveys, statistics, and stories shared by our customers speak highly for each of them."

Shawn Norton: Job Well Done

MH Branch Manager was presented a Job Well Done Award at Library Leadership Roundtable, September 12, 2019.  Shawn was gratefully acknowledged for his support of the 4DX Lag/Lead Measures for the West Region.  Region Manager Lynne Baldwin, who nominated him, said, "Besides making sure Murray Hill met their weekly targets for promoting new library cards, educational site visits, shelf reading and working on the missing list, he went over and above by coordinating the weekly 4DX online meetings with the managers in the region and creating and updating the 4DX slides to be presented each week at the Senior Leadership Team (SLT) meeting.  Shawn’s enthusiastic support has enabled the West Region to meet its annual goal for new library cards."

We all cheer your extraordinary efforts, Shawn!

Doug Fair: Job Well Done

MH Manager Shawn Norton presented Doug Fair with a Job Well Done Award, September 17, 2019, and said, "Doug has been coordinating and assisting with a regular Tai Chi program at MH for some time now.  In his role as Library Associate he is also responsible for collection development at the branch and has curated our non-fiction to tie into regular program offerings and customer requests.  These things combined on August 7^th when a new participant in the program was taken with the book display Doug created.  Doug assisted the customer in getting their first library card to check out these materials and looks forward to seeing this new library cardholder in the program next week.  This meets both aspects of our big goal, new customers and customer retention."

HOORAY FOR YOU, DOUG!

Jobs Well Done: Caitlin, Rochelle & Christina

     SE's YS Libraraian II Carol Bunker and Library Associates Golomb, Garmon,and Ruvolo

On August 5, 2019, three new comers to SLP received awards for their diligent contributions to the success of the program at Southeast Branch.  YS Librarian II Carol Bunker said, "Christina Garmon, Rochelle Golomb, and Caitlin Ruvolo deserve a Job Well Done Award for demonstrating excellent service, teamwork and innovation. In their first involvement in SLP, each had a positive impact on our customers and co-workers.  All three worked double desk shifts throughout SLP.  Christina handled all things teen related; she created the teen volunteer summer calendar and did all teen programming.  She created our branch calendar and weeded the entire teen fiction and non-fiction sections.  Rochelle took on SE's school age miniseries by herself, helped weed the entire children’s fiction and picture book area and helped create our concept section and a check and balance system for entering stats into Communico.  Her accomplishments made it easier for EOM stats to be completed.  Caitlin took on our school age summer camp series.  She received excellent feedback from the camp organizer and altered her schedule all summer to attend their summer camp. She also helped weed the entire children’s fiction and picture book area to create the concept section for customers."