Wednesday, June 17, 2020

Selena Mann: Job Well Done

Christie Rogers (R above), San Marco YS Librarian I, said, "Selena Mann was awarded the Job Well Done award before Covid-19 because a customer complimented her on how she took time to fix her family’s library cards so they can be active users again at JPL. The customer was grateful and this positive interaction will ensure she will continue to use the library and tell others about their positive customer service, which can lead to more active users. Selena, a P/T Clerk, always demonstrates positive customer service. Even now she is offering help to call customers about their holds."

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