Wednesday, December 20, 2017

Kudos From Customers

Main – Genealogy:  I suppose I am a little slanted in their favor since I use their expertise so much but I vote for Genealogy/Special Collections for Department of the Decade, at least. (Genealogy: Laura Minor, Christa Snow, James Brasfield, Catherine Currier, and John Wilson.)

Main – Makerspace and SST – E-Services:  Regarding classes offered in the Jax Makerspace: I recently took a sewing class (Nancy Swain) and thought it was just fantastic. Regarding the E-service's certification program: I live in Springfield and was participating in the computer classes working on my certification. The certification process got me to check out different libraries because the class I needed wasn't offered at Main at a time I could attend. I was quite pleased that I had a chance to check out another library. Overall, the library is doing great work.

Mandarin Branch: Mrs. (Isabel) Santiago, Wanted to thank you for being at the Mandarin Library.  My great granddaughter needed a science experiment and you told us about the carnations.  Thought I would share one thing from the weekend when we got back from Winn-Dixie with the flowers. I told her to go ahead and get the water in vases.  Well Isabella got three Mason glasses instead of vases out and cut the stems and showed me the flowers floating on top of the water; oh boy! So back to the store for more flowers.  I will never forget.  May you and yours have a safe and happy new year.  Oh, Isabella got a 95 on her project.

Pablo Creek Branch: I am extremely satisfied with all the staff at Pablo Creek Library. However, I am especially pleased to have interacted with an employee of yours named, Jason Enoex. The guy was INCREDIBLE! He has gone out of his way numerous times to talk with me, show me to the right resources or help me with my searches. The guy is amazing. He always stops what he is doing, greets me with a smile and asks me how he can help today. He is personable, professional, knowledgeable,... the guy always seems to be at the library and always seems to be working hard. It is so nice to see such a positive and motivated individual! He has made some difficult work much easier by patiently explaining what I need to do and where I can find the information I am looking for. ...

West Branch:  I have visited the Chaffee Road Library every week for many years and have come to know the staff there very well. They are all very polite, eager to assist me with any requests, problems, and suggestions to make sure that my visits each week are memorable. Just wanted Human Relations to know that you have an awesome staff at the West Branch. (WST staff:  Sharon Kirkes, Eve Harm, John Jessee, Dana Curry, Julie Horton, Bill Figlietti, Shannon Buchanan, Latisha Woolbright, Jessica Carpenter, Melodie Brunson, Jessica Roling, Kelsey Groth, & Stephanie Brantly,)

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