Sunday, November 07, 2010

Staff Profile

Ed Murray currently holds the title of Library Supervisor of South Mandarin Branch Library; however, he is a multi talented man, who has a cram packed experience relating to library management long before JPL days.
Q: What fostered your interest in library management?
A: I resisted librarianship when I first graduated college, and worked on Wall Street for several years with American Express. I considered law school, too, but found libraries to be a better fit. I worked at the Brooklyn Public Libraries while attending Pratt Institute and felt confident in that decision. Maybe I never had a chance; my mom was pregnant with me while she worked circulation desks at the Newark Public Library. At first, I never considered the profession to be a very macho pursuit, but I eventually caught librarianship like a disease.

Q: How long and in what areas of library management have you served?
A: I’ve been a librarian for 25 years, initially in New York and upstate. I was a 35-year-old Library Director of the Escanaba Public Library (MI.) There we passed a multiple-million dollar bond issue, built a new building, and automated the collection. I also did things like march in a parade dressed as Clifford the Big Red Dog and pumped free ice cream to kids from a rented truck. I’ve spent much of my career as the Executive Director of the Public Library of New London (CT.) Before coming to Jacksonville, I was Executive Director of Libraries Online, Inc., a 22-member multi-type consortium providing wide area networks, ILS, and Internet services to a region running along the Long Island Sound coast and up the Connecticut River.

Q: What is special about South Mandarin Branch?
A: Pound-for-pound South Mandarin is the Mighty Mouse of the regionals. (I tell the staff we’re like 10-pounds of mud packed into a 5-pound bag. ) South Mandarin was never architecturally designed to be a regional, yet we’re consistently the 4th or 5th busiest location in JPL on a month-to-month basis. We see this through the often filled parking lot, and the painted parking lot lines completely worn from the traffic. The people who work at SoM have much to do with this dynamic, working well with the public and enthusiastically celebrating success. (They know how to party.)

Q: What components do you think are necessary to keep customers coming back to the library?
A: For many of our customers, South Mandarin is another one of many retail outlets available to them on San Jose Blvd. Many of those folks look to us for the “latest and greatest”- particularly in DVD film releases. We hope to maintain those expectations. We continue to also focus on our customer service.

Q: Do you have leisure time interests that don’t include “library”?
A: Many. I’m a long time kung fu practitioner. (I’m admittedly
entering the tai chi part of my life!) For some years I’ve been a
passionate ballroom and Latin dancer (foxtrot, waltz, swing, salsa, tango, merengue, cha cha, bachata, hustle, tango.) I’ve also become a pretty fair trumpet player, and often arrange my own pieces. (I recently played at my niece’s wedding in Atlanta’s Catholic Cathedral, it took a lot of my air to compete with their amazing pipe organ.) Libraries and family keep me very busy, however, and keeping up with a schedule of appearances and rehearsals preclude me from playing in a regular band. Maybe in my post-library period.

Monday, November 01, 2010

Halloween Luncheon on BOB in SST

Debbie Moore of Support Services suggested to Cindy Chism a Halloween Luncheon might be a fun activity at the end of October. Cindy revved into high gear with decorations that transformed the BOB area into the “Bat Cave” or perhaps a somewhat scary haunted house for the month of October. Staff signed up to bring delectables such as Witch’s Fingers (breadsticks w/ almond “fingernails”), Hot Dog Mummies and more traditional lunch time goodies. And a new use for the BOB roller/conveyor was found—a lunch time smorgasbord on little wheels.

A number of staff went the whole nine yards and clown costumes, vampires, 60s fashionistas and a Victorian Lady Steam Punk (Cindy Chism, top pic) could be seen in SST on Friday October 29th. Other staff who didn’t dress for the occasion were only able to say, “Wait till next year!” If you had stopped by SST after all of the eating was done you could have found a few staff doing the Electric Slide to work off some calories. Pictures of the dancers were withheld to protect “the innocent”, but this reporter could perhaps be persuaded to reveal who was getting down and maybe even sharing a picture or two for the right payment—say a Halloween candy bar or two! (Middle pic: Gretchen Mitchell's back to camera and Jill Haile admiring the feast; bottom pic: L/R: Cynthia Byrd, Charlene Adkins, Vondera Brown and Debbie Moore. Sorry, AJ, your full face did not get through.)


Friday, October 29, 2010

Oktoberfest Is Really Happy Birthday at SOM

No birthday went unnoticed at South Mandarin Branch, October 28. when five staff birthdays were celebrated: Tylor Grady and Katherine McDaniel, Shelvers; and Aracelis Diaz, Melanee Terrell and Doreliz Montero, Library Clerks.

The beautiful cake is no more, thanks to other staff, who lifted a slice of cake, instead of a beer stein, at what was called their Oktoberfest. Pictured L/R: Front: Suzanne Waller, Library Assistant, Taylor Brandt, Shelver, Toni Rachel, Library Associate, Senior, Aracelis Diaz, Terrian Adams, Library Clerk, Melanee Terrell, Library Clerk, and Doreliz Montero, Library Clerk. Back: Charles Summey, retired Library Clerk, Larry Robinson, Shelver, Pat Dowdell, Library Assistant, Ed Murray, Library Supervisor, Betty Williams, Library Associate, Seniorr, and Karen Dwyer, Librarian.

Tuesday, October 19, 2010

Kudos from Customers

Beaches Branch: “…The commitment and professionalism displayed by the Facility Manager, Ms. (Sally) Doherty, in addition to…Tony Williams…suffice it to say ‘Professional at it’s Best’!”

Main – Admin: “…I went to a wonderful gathering at the St. John's Cathedral. I would personally like to thank the public library for sponsoring such an event. Special thanks go out to your Deputy Director Carolyn Williams. She gave an inspiring speech. …”

Main Library - Popular: “I wish to acknowledge Matthew Moyer (for)…listening closely to my concerns, making suggestions, or taking the time to research before giving a reply. It is so refreshing to find another City worker who takes pride in doing the job correctly and is willing to offer respect.”

Mandarin Branch: “My daughter CONTINUOUSLY requests that we go...where "Mr. David (Foster)" works. He is very kind & helpful!”

University Park Branch: “Great service! Gail (Midon) gives superior service. Josh Wise @ front counter is very professional, well spoken, and very helpful.”

Capacity Plan - October Report

Four public meetings held at Northwest, Mandarin, South Mandarin and Webb were attended by 100 library customers who offered their ideas for providing quality programs and services in a cost-effective way. Ideas ranged from increasing volunteers to improving communications to trimming costs. Customers who could not attend the meetings had an opportunity to share ideas online, and over 100 comments were received. Ideas, comments and priorities from the community will be considered by the consultants and incorporated into the Capacity Plan.

As a result of public interest in the capacity planning process, ILS has created a page for the Capacity Plan on JPL’s website. The purpose of the page is to post information and documents during the capacity planning process so staff and the public can keep abreast of developments.

The Capacity Plan is now linked from About the Library. It is listed in the yellow floatbox on the right as one of the options to click to learn more about the library.

http://jaxpubliclibrary.org/lib/about.html
http://jaxpubliclibrary.org/lib/capacity-plan-page.html

Please let us know what you think!

Who Likes Diced Fingers?

The Southeast Branch Fun Bunch has been at it again!

A riddle was recently sent to each branch through the delivery totes with the understanding that the first two branches to respond correctly would win a GRUESOME October prize.

The riddle was: Name three consecutive days without using the words Monday, Tuesday, Wednesday, Thursday, Friday, Saturday, or Sunday. Answer: Yesterday, Today, Tomorrow!

Congratulations to the first two branches that had the right answer: Brentwood and Highlands! They will receive their prizes, including diced fingers. Regency Square and Webb Wesconnett also deserve a drum roll; they both won honorable mention prizes. All the winners will receive their prizes through tote delivery soon.

Thanks to those who participated and look for more opportunities to win in the future.

In keeping with the Halloween season, pictured are (left to right)Blake Fowler, CSII; Crystal Kadkhodaie, CSII; Deborah Wainwright, Circulation Supervisor; Mirela Cajic, CSII, and kneeling is Melissa Snowden, CSII, showing some of the gruesome prizes for the first place winners.

The Fun Bunch is a rotating group of Southeast staff members who add a little fun to our daily life at JPL.

Friday, October 08, 2010

Pirates Party at Webb Wesconnett

Brothers of the First Coast Pirate group garnered 72 people of all ages at Webb Wesconnett Branch recently and talked about pirates and displayed pirate items.

Staff decorated the room with pirate loot and the program included pirate games. Children were asked to come in pirate dress and everyone had fun being a pirate for the day--especially "Captain Hook".

Laurie Mills, Library Associate, is in the process of making a collage of children's programs to be hung on the wall so kids can see themselves when they participated in different programs.

Thursday, October 07, 2010

Hispanic Heritage Day Celebrated at CW

Webb Wesconnett celebrated Hispanic Heritage Day, September 18. Jessica Serrano (in picture at left, far right), Library Associate, danced with the Venezuelan group.
Another dance group, Raices De Colombia, also performed in their colorful outfits, and the 69 people in attendance, as well as the dancers, had a great time.

Webb's Toddler Time Is Maxed Out Every Week

Programs for all ages are very populare with all of JPL customers. Laurie Mills holds Toddler Time every Wednesday at Webb Wesconnett Branch. They do exercises and then pre-K activities, such as finger painting fall trees.

High demand for this class resulted in preegisration being required. Now they can only take the first 16 toddlers and parents who arrive before 11:00 each Wednesday. This program is always full.

Wednesday, October 06, 2010

October is Domestic Violence Awareness Month & JPL Is SEEing RED

JPL and Verizon Wireless are partnering with Hubbard House and Victim Services Center to promote Domestic Violence Awareness Month in October. The Main Library is hosting an exhibit, SEE RED, and accompanied it with a display of books, DVDs, and information about domestic violence. Director Barbara Gubbin said, "Libraries play an important role in educating the public about critical issues facing our community." JPL's 21 libraries will serve as collection sites for used cell phones until October 29 in support of this effort. See Kathy Lussier's October 5 "JPL Main" email for full details. We can make a difference.

Tuesday, October 05, 2010

Staff Profile

Mitesh Sangani is the Conference Center Manager at the Main Library. He brings a rich experience to his position, as you can see. He recently was named Employee of the Third Quarter and was a winner of R&R's Enable Others to Act.

Q: You’ve been with JPL about four years. What professional background prepared you to be the Conference Center Manager?

A: I started working in the hospitality industry at the age of 16; my first job was cleaning rooms at my father’s Days Inn property in Newberry, South Carolina. I have also worked with the Holiday Inn and Cendant group of Hotels within the United States. After graduating from the University of South Carolina, I moved back to London in 1993 and starting working at the Royal Lancaster Hotel and eventually ended up at the London Elizabeth Hotel as the Duty Manager. In Sydney, Australia I worked briefly at the Wentworth Hotel as a bartender until I returned to London and started working as a Business Development Manager for Crown Venue Catering (Crown Group). I earned a distinction with the Crown Group after helping the company win and retain their long term multi-million pound contracts at various professional soccer clubs (Tottenham Hotspur, Birmingham City, and Fulham). I also worked at some prestigious venues in London, such as Church House (Westminster Abbey), Gibson Hall, (left) and 2 Michelin Star restaurant Midsummer House in Cambridge. In 2003, I booked an event with Her Majesty Queen Elizabeth II for the Hertfordshire Chamber of Commerce. I moved to the United States in 2004 and started working with Blue Cross and Blue Shield of Florida before joining JPL in 2006.

Q: What kinds of organizations or individuals use the Main Library Conference Center?

A: Various nonprofit groups such as the American Institute of Architects, Leukemia & Lymphoma Society, the United Way, and the Jacksonville Chamber of Commerce host annual events at the Main Library. We have a thriving wedding clientele with over 20 weddings per year for the last three years , in addition to our celebrity visitors such as Presidential candidates Mitt Romney and Rudy Giuliani, Jenna Bush during her UNICEF book tour, renowned American pianist Roger Williams and celebrity chef Paula Deen.

Q: You manage the Conference Center with limited staff. How do you do that when there are one, two, or three events scheduled concurrently?

A: Managing the Conference Center is a very challenging position; we make it work with a dedicated and ambitious team effort. Will Daniels (far right) has over 15 years of hospitality experience in hotels, catering and banqueting. Chris James(extreme left, Mitesh Sangani & Frank Smith, who recently passed away) has been with the Main Library for over four years and has a great working knowledge of the building. Our part-time staff (past and present) blend in and work well without supervision. Currently, Sheldon Wright is our part-time helper but previously the position was held by Joe Napier (Main-Circulation) and Nathan Fuller (West Regional-Circulation). We also receive key logistical support from the Administration team led by Barrett King, Carolyn Williams, Ava Barrett and Luis Flores.

Q: What is the funniest or most unusual situation you have encountered with the myriad of people you have dealt with?

A: While working at the London Elizabeth Hotel, built originally from three town houses in 1850 and rumored to be haunted, I once found a naked guest roaming around the hotel just after midnight on Christmas Eve, who was staying in the Lord Greville Janner suite, named after a former member of parliament and current member of the House of Lords. The guest claimed to be going for a walk at nearby Hyde Park to feed the ducks!

Q: Do you have a favorite pastime, book, or author?

A: When I’m not working, I like to spend time with my son, Rohan (pictured above with Mitesh), enjoy going on weekend road trips with the family, and occasionally play golf. My favorite book is The Odessa File, by Frederick Forsyth.

Monday, October 04, 2010

Four JPL Staff Attend Nurturing Knowledge: Early Childhood Coaches' Institute

Chiquita Powell, Sara Mills, Laura Minnich and Susan Mankowski were invited to participate in the Nurturing Knowledge: Early Childhood Coaches' Institute, August 30 - September 2, 2010, here in Jacksonville. Presenters spoke on topics such as policy, assessment, importance of movement, and brain development. If you are interested in the exciting details, you can email Ali Johnson-Loftin at alij@coj.net and she will send you the entire PowerPoint coverage of their four-day learning experience.

Thursday, September 23, 2010

A Day to Celebrate at South Mandarin Branch

September 23rd saw the Years of Service pinning of Librarian Betsy Hogan and Clerical Supervisor Linda Ehnert. Betsy was recognized for 20-years service, having worked at nearly every facility in JPL. Linda was recognized for 10-years service; she has served at Mandarin, Webb, and South Mandarin Branches. Deputy Director Carolyn Williams presented the awards and a reception followed
Those of us who could not be there want to join in the HIP HIP HOORAY and say thank you for your many contributions to JPL's success during your years at JPL.

Winners of Floating Q&A Contest

Mark Hohnadel, who works n the Floating Committee, reports that in the drawing held for the winners of the Floating Q&A Contest, Keli Likins, Teen Librarian Sr.,won first prize, a $25 Simon Gift Card. Richard Mott, JPL's Training Coordinator, won a USB port. A big thank you to JPL for providing these prizes and to Gretchen Mitchell and the Floating Collection Committee for promoting this contest while giving us the heads up about how Floating Collection will work.

Wednesday, September 22, 2010

Center for Adult Learning Celebrates 25 Life Changing Years

On September 2, 2010, JPL's Center for Adult Learning marked its 25th Anniversary with a huge celebration at the Main Library, attended by more than 220 guests. Keynote speaker Deborah Gianoulis (far right in pic at left) joined volunteers, students, staff, library administration and supporters from the Friends and Foundation to honor several “lifetime achievers”.
Congratulations, CAL!

Wally Bowden, Graphics Artist, worked with CAL staff to create READ posters of several CAL students; the posters are now on display in CAL in recognition of Florida Literacy Month.

Congratulations are due Sharon Hastings Jaskula, too. She has been with JPL since 1987 when she worked in Community Relations. Later that year, she trnsferred to CAL as a Literacy Program Specialist, and Jean Brinkman, her former supervisor, later promoted Sharon to Literacy Program Supervisor. She and her capable staff do a great service to this community.

Tuesday, September 21, 2010

Floating Q&A Prize Awards

Two prizes for winners who responded to Floating Collection questions, previously posted on this blog, will be awarded Thursday, September 23, 2010, by COB, and winners will be notified via email. The first prize is a $25 SIMON gift card and the second prize is a jump drive.

Monday, September 20, 2010

Kudos from Customers

Bradham Brooks Northwest: Ms. (Maude) Scott did a great job! Good job involving students. …”

Main – 2nd Floor Reference: “Mr. (Ed) Lein…excellent customer service handling irate patron.”

Main –Children’s: “Kenya (Coleman) was very helpful in locating the book that I had on hold …”

Mandarin Branch: “Shivon Rockward did a phenomenally professional job assisting me in locating a high demand book.”

Pablo Creek Branch: “Carol (Bailey), Gail (Blumberg) , Susan (Williamson), Stephanie (Harley), Padma (Subramanian) & everyone at PCR perform with the utmost respect. …”

Monday, September 13, 2010

Volunteer & Community Advocate Gail Melton Honored at UPK

A lifelong volunteer, Gail Melton, passed away April 13, 2009. She was a regular customer at University Park Branch Library and played an integral role in getting the branch built. She lived in the area for more than 30 years and was a tireless advocate for the community. Subsequently, the Library Board of Trustees decided to honor her and the City Council passed a Resolution (left with her picture). On August 13, 2010, a ceremony was held to dedicate the Gail Melton Community Room at UPK. The celebration included family, friends, City Council members and library staff.

Councilman John Crescimbeni emceed the event and read the Resolution outlining Ms. Melton’s many community achievements. Councilmen Clay Yarborough and Dr. Johnny Gaffney hung a portrait of Ms. Melton and the framed Resolution on the Community Room wall as a remembrance of this much-loved library supporter.

Thursday, September 09, 2010

Capacity Plan - September Report

The Capacity Planning process for September centers on four public meetings to obtain community ideas about delivering quality programs and services in a cost effective way. In advance of those meetings, over 100 comments have already been received from customers and will be incorporated into the results. The three categories getting the most comments are fines, computers, and hours. Encourage your customers to attend the public meetings!

Our consultants are still in the data gathering phase of the project. They have finished functional and electrical/mechanical evaluations of the facilities, and will complete the architectural evaluations in September with Main and Regency. A staff facilities survey is currently underway. The facilities data, along with recommendations from customer segmentation profiles, will be used to create a long term facilities plan and provide recommendations for facilities changes. Data analysis is underway to complete customer segmentation profiles for each library. These profiles will define trade areas and provide recommendations about materials, services, hours and library location.

The plan is expected to be completed by February 2011.

If you have questions about the capacity planning process, please contact any member of the Capacity Plan Team: Melonee Slocum (Project Manager), Barbara Gubbin, Carolyn Williams, Barrett King, Luis Flores, Gretchen Mitchell, or Kathy Lussier.

Tuesday, September 07, 2010

Staff Profile

As a Library Assistant at Willowbranch Branch Library, Jason Brown has been dubbed “Mr. Willowbranch” because he knows his customers’ reading interests well and has great customer service skills. He is also a self-taught artist, who has self-published a mini-comic art book that he distributes at comic book conventions and has used his talents to improve library service.

Q: What is unique about Willowbranch and its customers that has kept you there most of your 11+ years with JPL?

A: I worked at Murray Hill for about a year and a half and have worked at WB for over 10 years now. I could not imagine working at another branch. We tend to get a diverse range of people walking through our doors. For me, it has always been about people and the information the library has to offer them. I enjoy helping, especially after getting to know certain visitors over a period of time. I feel like I am making a difference to people in the Riverside community. There is variety in my job since each patron's interests are different. I love talking about books and movies with customers.

Q: What qualities do you think a person needs to serve library customers well and enjoy doing it?

A: A calm demeanor is important. Patience. Being nice. One needs to love information.

Q: What is the most important thing you have learned in your career with the library?

A: Being surrounded by so much information and people seeking information in all areas, I learn something new every day. On a professional level, I have learned the importance of excellence in customer service. As a customer myself, I notice a lack of customer service skills in general; therefore, at work I put emphasis on being kind and thorough.

Q: You have used your artistic talents well as a Library Assistant. Tell us about that.

A: I have not really used them lately in the library. When Keith Hayes was the Children's Librarian at Willowbranch, he would have me draw scenes and characters from children's picture books to use for his story time. I would pencil and ink them and he would color them. We also had what we called the Willowbranch Tower. It was a mock up of a building, made of construction paper with little windows and it was adhered to the wall next to the children's desk. I would pencil and ink various characters, such as Peanuts, Muppets and Clifford, and he would shrink them down to less than half an inch. Then he would color them and put them in the windows of the tower. We had a lot of fun incorporating art into the workplace and the kids seemed to enjoy it, too. To be honest, I had not done anything artistic for sometime until Matthew Moyer of Main Popular recently pulled me back into the fold by asking me to handle art chores on a zine he is creating and writing. He has inspired me to pick up the pencil and ink again.

Q: Other than art, what do you like to do in your spare time?

A: Other than spending time with my wife, family and six cats, I enjoy reading and collecting books, reading and collecting comics, watching films, listening to music, and collecting comic book related toys. I also enjoy biking. I have been commuting to work via my bicycle for almost three years. I am very proud of that. It keeps me in good spirits throughout the work week and is a key ingredient to staying happy and motivated.

Southeast Librarian Michael Platzer Retires

On Thursday, September 2nd, Southeast Regional had a farewell gathering for Michael Platzer, who is retiring after eleven years and seven months with Jacksonville Public Library system. Michael first began employment with JPL as the Children’s Librarian at the Brentwood Library in 1999. He arrived at Southeast Regional in May 2003.

Michael said that other than not working on a fulltime basis, he has no real plans for his retirement. Michael will be missed, and we all wish him well in his time of “ease.” Some of his well-wishers are pictured left to right: Lauren Banks (CSII), Ananth Subramanian (CSII), John Macrae (Volunteer), Michael Platzer (Librarian-Retired), Mark Ely (Librarian), Deborah Wainwright (Circulation Supervisor), Theresa Barmer (Library Manager), Carisia Rooney(Children’s Librarian), Barbara Hughes (Library Assistant), and Crystal Kadkhodaie (CSII).

Wednesday, September 01, 2010

Confessions of a Rover

O.K., I admit it. I love roving reference. I know I'm not a good witness since I don't do reference every day (It's like a field trip for me). And I understand the legitimate obstacles: "I'm so swamped, quiet times at the ref. desk are my only chances to answer e-mail"; and, "What if someone comes to the desk with a question and no one is there because you're out roving?"

I could go into detail in response to these, but, suffice it to say that for me, the pros of roving in terms of enhanced customer service way outweigh the cons. It's like being on a treasure hunt. If you love helping people with real reference questions (as opposed to "Where's the restroom?," "Can I use the meeting room?," and "Something's wrong with my computer" questions), then the treasure is the real reference question, and you never know what rock you might have to look under to find one. (If you don't like doing reference, anyway, then don't bother reading further. It won't help.)

I've roved at several different branches and Main and, eventually, I always find somebody to help. Here's my technique (if you care): If I'm swamped at the reference desk, I don't rove (duh). But if I have a 10-minute window when crickets are chirping at the ref desk, a couple of times an hour I'll walk a cycle of the section of the library my desk is assigned to. (I always keep an eye on the ref desk so I can rush back if a customer approaches it.) I scour every book and a/v media aisle, and I look for wanderers out in no-man's land. I don't bother people who are sitting down at a table, but when I find anybody else, I say, "Hello. How's it going? Are you finding everything you need?" or "Can I help you find anything?" Usually, they say, "No, thanks." Almost nobody, nobody (except maybe one teen couple I caught canoodling) acts annoyed at being interrupted. Sometimes I'll do a whole cycle and not find one person who needs help, but I would say at least one out of ten people I ask (maybe more, but even that's an excellent ratio, I think), will tell me what they are looking for and open the door for a reference interview.

(Commercial Break: Sometimes, when I have to walk people all the way back to the reference desk to look something up -- or have to leave them and say, "I'll be right back," so I can go to the ref desk computer -- I will think, "Boy, an iPad would come in handy right now." But that's OK. I can wait for the "powers that be" to come around to the roving value of the iPad.)

I want to tell one story that ended in a compliment so it's going to sound like I'm bragging, but it's such a great illustration of the value of roving, I'm going to share it anyway: One time, while roving the fiction section, I came across a lady who had a list of novels she wanted to find and her approach was just to look through the fiction shelves. I was able to help her find one in the Reading List section (where she never would have thought to look on her own) and place a couple of more on reserve that we didn't have on the shelf. The conversation even opened a door to help her track down a book she couldn't think of the title of and show her how downloadable audio worked, which she had been curious about but never tried -- all this service that I might never have been able to give if I waited around for her to come to the reference desk.

Before she left, she said, "I really appreciate your help. You know, I've been using your libraries for a long time and that's the first time anyone has ever come up to me and asked if they could help me." Ouch! This was at a branch that had well-trained staff with over-all excellent customer service skills, and I bet she was an anomoly. Nevertheless, I hope a year from now, it will be really, really rare for someone to be able to truthfully make a comment like that.

I'd like to hear about your roving experiences, good and bad. If I've been too peremptory in brushing by those two obstacles I led this post with, or there are other problems I haven't thought of (I haven't mentioned shyness, which is another obstacle to roving), please share them by posting a comment.

Friday, August 20, 2010

Kudos from Customers

Argyle Branch: “The staff…is very nice and helpful. I bring my children to the Preschool Storytime and Family Art Fun programs and my children always enjoy Ms. DeLon (Rowan) and Ms. (Chiquita) Powell’s programs.”

Highlands Branch: “Ms. (Tyhedra) Wilson was excellent. She gave superb customer service.”

Mandarin Branch: "...the Children's Department has a fantastic team of librarians. Margo Crafton leads this team extraordinarily, with Shivon (Rockwood), David (Foster), and Sarah (Miller) being simply outstanding. ..."

Regency Square Branch: “...Our granddaughter (age 2) runs to the door of the story time room and is always greeted warmly by Miss Mary (Heaney), who greets all persons…in the same way."

Willowbranch Branch: “Verbal praise and encouragement for Ms. Julie (Lipschutz) and Ms. Isabelle (Pierre) and other library staff regarding reading and the concept that we were participating in a "contest" provided an incentive to read every day and use the library more often.”

Wednesday, August 18, 2010

Big Move in the Main Library

Last month the Main Library accomplished something Director Barbara Gubbin has been anticipating for a long time. The AV non-fiction collection on the third floor (3West) was moved down to the ground floor and replaced the Genre fiction collection, which was then moved to the third floor where the AV collection had been.

This was a massive move involving a large number of items on two separate floors. It was slated to take three weeks to complete the job but, what do you know, incredibly it took only one week!!

Kudos—and Ava Barrett’s personal thanks—to all staff that assisted in this huge accomplishment. Staff included a mix of full-time, part-time, summer, and volunteer workers who all pitched in with all their might to make this a reality:

Part-time workers: Stephanie Brendle, Margaret Gloag, Erica Stanberry, Zoe Nissen, Cheyla Scantling, Kareen Chambers, Akeem Adell, Heather Fails, Alison Pulley, Olga Rubin, Linda Tyson;

Summer workers: Rebecca Araujo, Deavaughn Bratcher, Dianne Manning, Shiquita Prince, and Jordan Washington, as well as Teens Make a Difference worker Britany Volger.

Full-time staff: Karen Deas and Robert Moseley.

Volunteers: Brian Moses, who is no longer with us, and Trey Shelton, a librarian who still volunteers here.

Importantly, the whole project was organized and supervised by Lilia Simonton, with assistance from Scott Adams and Stacey Van Hoy, to whom we cannot say enough thanks.

New signs are now in place to help our customers find the collections easily and we are very happy that we were able to get this done so well so soon.

Monday, August 16, 2010

Great Giving at Graham

Graham Branch held its Back to School event Monday, August 9, and it was a huge success. Staff had not held it for a couple of years; however, Library Clerk Delores Walker, who had organized the previous events, went the extra mile putting this one together by soliciting for donations, putting together the gift bags, and organizing nearly every other aspect of the event.

A total of 202 children and teens received Back To School supplies, and 75 of those also received personal hygiene gift bags to start the new school year. Kids were also able to choose a complete outfit from their special "Unique Boutique". (In addition to the colorful bags pictured here, many more brown bags were also made ready for kids.)

Finally, tickets were given out to each child and drawings were made at the end of the day for special prize packs. Pictured is winner Desiree Woods and her sister, Bryanna.

Congratulations to you!

Friday, August 06, 2010

Capacity Plan - Take the Staff Survey!

Godfrey's Associates has been hired by the Library to conduct a "capacity" study to identify how the Jacksonville Public Library can offer the best possible service with the limited resources that are available. The quality and efficiency of library buildings is one of the things that will be explored. The following survey provides an opportunity for you to tell the consultants what works well about your branch and what doesn't work so well.

I encourage each of you to participate in the survey. The survey link follows:

http://www.surveygizmo.com/s/345708/jacksonville-staff

Thursday, August 05, 2010

It was a Zoo at Graham Branch

Graham Branch Library entertained families and critters during its Summer Library Program when Karl Boecklen, Education Programs Supervisor for the Jacksonville Zoo and Gardens, showed kids some of the wonders of the great outdoors, July 15. Here Patricia Smith and her children pose with Mr. Owl and Mr. Boecklen during the Zoo program.


Kids and grownups either like or hate hairy creatures but they are fascinating all the same, and this little buddy made an awesome appearance along with other creatures. As you see, some chose to keep a little distance.

Floating Collection - Update Re Prize Drawing

The drawing for the two prizes for answering any of the Floating Collection questions posted here on the blog is now postponed until later in August. The new drawing date will be posted on this blog as soon as possible.

Staff Profile

Carolyn Ranney, Part-time Clerical Support Specialist, won the Goal Star award for the first quarter FY2010 for consistently adding value and offering more than is requested when providing the statistical data and analysis reports used to evaluate and measure library services. She is also credited for writing and developing programs that provide the statistical data the library needs. She uses these programs and a database which she created to provide data results from various points of view. Ms. Ranney reports to Melonee Slocum, Executive Assistant to the Director.

Q: How do you see your work at JPL helping reach Destination: next goals?

A: I help reach goals by assisting with data analysis and automated reporting processes through programming to expedite administrative duties. I have also assisted with monthly reports to the Library Board and Administration and have prepared yearly analyses.

Q: What keeps you interested in working at JPL, especially since your daughter was born during your first two years here?

A: It’s my one break from motherhood. I really enjoy working for Melonee Slocum. Numbers, statistical analysis, Excel and coding are interests of mine.

Q: What experience do you have that prepared you for your current position?

A: I have degrees in math and computers. I was in the golf business for 12 years working as a merchandiser for Arnold Palmer, PGA Tour, and Disney. After that, I worked in education for seven years at a local technical college as an instructor and program chair. All my jobs involved math and budgeting.

Q: What other interests do you have?

A: I play the piano and clarinet and I’m learning the guitar. I compose music and have done background vocals in recording studios. I like golf but don’t get to do much of that these days. My husband’s and my greatest passion is tending to our two-year old daughter, Brianna. That is my spare time activity right now.

Tuesday, August 03, 2010

8/10 Deadline to Answer Floating Q's to Win Prizes

If you email your answers to any of the Floatnig questions to Mark Hohnadel or Cheryl Callavini by COB August 10, 2010, your name will be included in the drawing on August 16. Two names will be drawn and one employee will receive a $25 Simon gift card (good at either Towne Center or Avenues Mall) and the other will receive a flash drive.

Monday, August 02, 2010

How the West Was Won - Or How West Regional Branch Increases Efficiency

West Regional employees are constantly looking for ways to increase the efficiency of the branch. Everyone is encouraged to suggest improvements and unless there is a good reason not to try an idea, we tend to jump right in and see what happens.

This philosophy has led to a number of changes in procedures over the last few years. An example of this is the double discharge of materials. It was a surprise to some that it did not slow down the work flow and it has become a routine function of the branch. Double discharge has resulted in a decrease in customer problems allowing staff time to focus on other issues. It has reduced the number of “claims returns” and it has also greatly improved customer relations.

In addition, delivery bins for every branch were set up on tables in the delivery area. Materials going to other branches are placed in the bins immediately by the person who discharged the item. Staff working on send item lists trap and pack materials immediately. They also label and shelve holds for West customers as they work on the send list. This has reduced the number of times items are handled and sorted.

The pre-shelving area has been moved from the staff workroom into the public area. This allows customers the opportunity to browse the shelves and take materials they wish to check out, reducing the number of items to be shelved. It also makes it easier for the reference staff as customers looking for newly returned materials are escorted over to these shelves. Another advantage has been an increased staff presence in the A-V area because the pre-shelve area was set up beside “Sights and Sounds”.

Improving communication has become a major goal for branch staff especially since staff is now working in two different locations. Moreover, an internal blog has been set up so everyone can post information on procedural changes, displays, programs, safety or interesting information to other staff.

These are just a few of the changes West employees have implemented. New ideas are being tossed out for discussion all the time so there is no telling what the next innovation might be.

Friday, July 30, 2010

Capacity Plan - July Report

The JPL Capacity Plan got off to a good start this week with a three day site visit from Godfrey's Associates library consultants. Activities included meetings with the Board Capacity Plan Team, JPL Capacity Plan Team, Ron Block, and system managers; interviewing City department representatives from Facilities, IT and Planning; gathering data; evaluating the Webb Wesconnett library; interviewing Board Chair Jim Selzer; and meeting with Lynn Jacobson and Karen Walker to review data acquistion requirements.

During August, consultants will coordinate with Assistant Director Luis Flores to schedule site visits to evaluate various branches, an online survey will be posted for staff, and the consultants will begin to analyze the data that they have collected. The consultants will meet with the Board and JPL Capacity Plan teams on August 13 to update them on the results.

A total of eight community meetings will be held as part of the capacity planning process. The first four meetings will be to gather input at the beginning of the process, the final four will be to communicate the results of the process. The first four community meetings are scheduled at Webb Wesconnett and Pablo Creek on Wednesday, September 15 and, Bradham Brooks Northwest and Mandarin on Thursday, September 16. Meetings be from 7:00-8:30 pm. The communications process is being managed by a member of the consulting team, Amy Rankin, who will provide JPL with advertising, flyers and a marketing message.

If you have questions about the planning process, contact Melonee Slocum, mslocum@coj.net.





Thursday, July 22, 2010

Last Two Answers to Q's Re Floating Collections

JPL staff has until COB August 10, 2010 to email answers to any/all questions about JPL's Floating Collections to either Cheryl Callavini or Mark Hohnadel and be eligible for a gift card (drawing date yet to be determined). Here are the answers to the last two questions that will be posted on this blog:

Q7: Name collections that will not float.

A: Zine collection at Main, Holocaust collection at Main, magazines, and Playaways.

Q8: Other than the JPL Staff News blog, where can I find information on floating collections?

A: On the employee portal under Team Sites; then go to floating collections.

Wednesday, July 21, 2010

Kudos from Customers

Bradham Brooks Northwest: “Mrs. (Maude) Scott was excellent; and very informative. Enjoyed! Loved it! We enjoyed the program very much.”

Main: “I would like to give special thanks to some very important teachers and librarians who assisted me in furthering my education: Peggy Glasnapp, Karen Wishart, Janice Adams and …to Karren Deas for her special motivation and support. …”

Mandarin: “For years I have been coming to the Library and for years one person has stood out, gone beyond, has cared and helped me over and over again, Elizabeth Garnett. …”

Pablo Creek: “I came in yesterday very frustrated and Gail (Blumberg) assisted me & helped as much as possible to fix my problem, without any hesitation.”

SST – Collection Development: “I spoke with Charlene Adkins and Lynn Jacobson in Tech Services - very helpful. Thank you Charlene and Lynn!!”

Tuesday, July 20, 2010

You Could Win a Gift Card Answering Floating Collections Questions

JPL staff can email their answer(s) to any of the Floating Collections questions to Mark Hohnadel or Cheryl Callavini until close of business, August 10, 2010. There will be a drawing after that for a gift card and the winner will be contacted. The date of the drawing will be announced later.

Below are the last two of eight questions and the answers will be posted on JPL Staff News blog, July 22, 2010.

Q7: Name collections that will not float.

Q8: Other than the JPL Staff News blog, where can I find information about floating collections?

Friday, July 16, 2010

Efficiency for All of Us from Training Dept.

Richard Mott offers some real help in saving time when using Microsoft applications:

When using software such as Microsoft Office applications, it’s always a kick to find a quicker, more efficient way of doing things. I’d like to share demonstrations of a couple of such tips. The first is a quicker way to find City employee e-mail addresses in Outlook by using the Check Names button.

The second has been a lifesaver for me in working with Microsoft Word. Formatting in Word can drive me crazy, especially when I’m mixing numbered lists with bullets and/or regular text. No matter what I do, sometimes I can’t seem to get the darn things to line up right. Learning how to use the Format Painter has been a big help in solving some of those headaches. Check out either one of these “Quick and Dirty Tech Tutorials” if you think they may be helpful.

What computer software tips have you discovered that have helped you be more efficient? Let me know if you would like to share them with others (rmott@coj.net or 630-2407).

Answers to Q5 & Q6 About Floating Collections

Here are answers to Q5 and Q6. You can email Mark Hohnadel or Cheryl Callavini your answers to any or all of these questions and your name will be entred for a gift card drawing after this series of questions is answered.

Q5: Will there still be a catchup system for ordering materials?

A: Yes, there will be a system in place whereby branches will be able to order new and replacement materials.

Q6: What do you tell customers who come to the desk and say they found an item from another branch on the shelf?

A: You explain that we have a new system in place that allows materials returned from other branches to stay at the branch where they are returned. Also, explain this saves time from the item going back to the owning library.

Thursday, July 15, 2010

JPL Capacity Plan - Overview

In March of this year, JPL issued a Request for Proposal for a consulting team to help determine the capacity of JPL to provide services in a rapidly changing information environment given reduced funding, uncertainty about future funding, and to obtain direction from the community about which service priorities and locations are most important for the future.

Godfrey's Associates, Inc. was awarded the contract and will begin consultation work for the Library on their first site visit July 27th - July 29th. An ad hoc Board Capacity Plan team has been appointed by Board Chairperson Jim Selzer, and a senior staff team has been appointed by Director Barbara Gubbin, to work with the consultants during this process. The senior staff team includes Deputy Director Barrett King, Deputy Director Carolyn Williams, Assistant Director Luis Flores, Assistant Director Gretchen Mitchell, and Project Manager Melonee Slocum.

Project Background

JPL opened seven new libraries in FY04-05 doubling the footprint of JPL. DESTINATION:next, the Strategic Plan which following, was predicated on an expanded system, service growth and a healthy economy. Since then, the General Fund expendable accounts have been cut every year and fiscal uncertainty continues.

JPL continues to provide services at all twenty one locations with fewer staff than five years ago, and in the face of reductions to overall funding including facilities and IT. The BOT has already reduced hours at five locations to 20 hours per week, eliminated Sunday hours at all locations except the Main library, reorganized operations and eliminated positions to meet a City current year budget shortfall.

Project Purpose

The purpose of the Capacity Plan is to determine the capacity of JPL to provide services in a rapidly changing information environment given reduced funding, and uncertainty about future funding, and to obtain direction from the community about which service priorities and locations are the most important for the future.

Project Goals

A consulting firm will formulate the plan within the context of the current and anticipated budgets, the existing Strategic Plan, and library service trends including digital service delivery and other cost effective service delivery systems, to recommend sustainable library services for City of Jacksonville.

To determine capacity, the consultant will evaluate every public library facility, analyze library usage patterns, consider cost effective service delivery methods, and compile market segmentation/customer analytics data. The results will be presented to the community to determine their priorities among the affordable options.

The capacity plan will produce a long-range facilities master plan that will provide the Jacksonville community with equitable, appropriate, flexible, safe and secure environments. It will identify and recommend sustainable facilities capacity options which will best serve community needs now and in the future, and include a listing of facilities needs and costs.

JPL does not have adequate IT infrastructure and support to provide the community with the technology access they require to meet their information needs. IT analysis and cost estimates for upgrades will be a key element of the infrastructure review and analysis.

The consultants will lead a process that will engage the community on the issues of declining budgets, use and maintenance of facilities and IT, preferred library services for the various market segments in Jacksonville, and service priorities for the course of the plan. The process will explore service capacity options which may include closing, combining, or replacing existing libraries and services, and will include new digital and cost effective service delivery options.

JPL and its Board compete with other City agencies for General Fund dollars, and as a result, are subject to uncertain budget funding each year and, have no capacity to do long term planning for funding library services. The capacity plan will explore options for funding which would provide a consistent revenue stream for the administration of Jacksonville Public Library by the BOT.
Project Timeline - The capacity planning process is envisioned to be a 6-9 month project beginning in July 2010 and concluding with the final plan approval by the JPL Library Board of Trustees by February 2011.

Tuesday, July 13, 2010

Two Questions About Floating Collections

Email Cheryl Callavini or Mark Hohnadel your answers to any or all of these questions and your name will be entered for a gift card drawing after this series of questions is answered.

Q5: Will there still be a catchup system for ordering materials?

Q6: What do you tell customers who come to the desk and say they found an item from another branch on the shelf?

Thursday, July 08, 2010

Answers to Floating Collections Questions 3 & 4

Email Cheryl Callavini or Mark Hohnadel your answers to any or all of these questions and your name will be entered for a gift card drawing after this series of six questions is answered.

Q-3: How will information on floating collections be communicated to the staff?

A: Information regarding floating collections will be communicated to staff several ways. We will communicate via training classes, email, and the staff blog. A formal communication plan is also being developed.

Q-4: What do we tell customers when they ask?

A: When customers ask, you will explain that we are using a system that keeps materials at the branch where they are returned. Also, it will make materials more readily available for customers and give them more materials from which to choose.

CW Has a Webb of Summer Library Programs

Webb Wesconnett Branch Library had 65 children at their Summer Library Program opening party, June 10 (left; Laurie Mills' two granddaughters, Haydn and Kylee stand at far right.) Amber Holley, Argyle Branch Manager, CW's Mia Brack and Jessica Serrano assisted Ms. Mills.

Children were intent on seeing critters and hearing about their characteristics as the Jacksonville Zoo presented their intriguing program.

Clifford and Laurie Mills, Library Associate, welcome kids to another fun program.

Additionally, Ms. Mills said her Tiny Tots program, held every Wednesday for kids 5 and under, is growing with as many as 52 people, including parents, in one program.

Wednesday, July 07, 2010

Game Day @ Northwest

Staff from Florida Times Union were here in the library to cover Northwest's Game Day Program. Here is the video and a link to the photo album that appeared in FTU's website last night.

Town Hall Meetings in May 2010

Everyone who wants to review the notes from the May Town Hall meetings can click here to review them. These notes contain important items covered that affect each JPL employee. It is also interesting to review the different questions asked by staff and answered by Administration during those three meetings.

Tuesday, July 06, 2010

Two More Q's About Floating Collections

Here are the second two questions and you can email your answers to Cheryl Callavini or Mark Hohnadel now or wait until Thursday, July 8, and the correct answers will be posted on this blog. Right or wrong, if you respond, your name will be included in a drawing after the next set of questions are posted.

Q: How will information on floating collections be communicated to the staff?

Q: What do we tell customers when they ask?

Staff Profile

Jim Burns is a librarian in Main's Popular Department, and he was one of the winners of the Model the Way awards recently. Alisha LeVasseur, his supervisor, attributes him with going above and beyond at everything he does. A coworker says Jim gives customers a positive experience, not just the first time but every time they visit.

Q: What do you like best about being a librarian? How long have you been at JPL?

A: Back in the day (that is, before the advent of the Internet), along with customer service, my favorite thing about being a librarian was searching through book after book to find the answer to reference questions. It was like a treasure hunt. Perhaps if I worked in the reference department I’d still be doing some book searching, but all the reference I do in the Popular Library is online. It’s quicker and easier; however, I miss the thrill of the chase. Therefore, the most enjoyable part of my job is interacting with a diverse group of customers and trying to provide good service. When I feel I’ve done that, I go home happy at the end of the day. I've worked at JPL nine years.

Q: How do you keep up with new technology? What's your personal favorite new tech gadget or idea?

A: Actually, I’m not a tekkie at all. To me technology is something that I master to whatever extent I need in order to perform my job, not for the love of the gadgetry. All that said, I’ve been pleased with the success of our self-check machines, and I am having a small love affair with my new Apple MacBook Pro at home.

Q: Who's your favorite author, or what's your favorite book? Why?

A: My favorite current authors are Carl Hiaasen and a Canadian author named Helen Humphreys. They are very different but both are--in their own ways--quirky, which is what draws me to them. As far as past authors go, John Steinbeck is my favorite, and his The Grapes of Wrath and J.D. Salinger’s The Catcher in the Rye are my favorite books of all time. Again, I like the quirkiness of the latter, and I like Steinbeck’s strong sense of social justice.
Q: What do you like to do in your free time?
A: I like to read, exercise (though that regimen has diminished since my ankle was torn up a year and a half ago), and be with my cats and those I love. I also enjoy our local public radio and public TV stations, ritual reading of The New York Times and Sports Illustrated and cooking. Ask me in a few years after I’ve retired and I’ll probably add travel and various other things I don’t find time for now.

Friday, July 02, 2010

Director Gubbin at ALA's Advocacy Day in D.C.

Library Director Barbara Gubbin, pictured front left, joined others with ALA on Capitol Hill recently to advocate for libraries.
She said, "You could not miss us in those T-shirts."

Thursday, July 01, 2010

Important Social Security Information

Barbara Gubbin, Library Director, wants staff to know that Linda Eckersen has placed links to the Social Security's 'Retire Online' web page. Also, Ms. Gubbin asks that all staff read the message received from the State Librarian of Florida, Division of Library and Information Services, and use this information as needed:

"The Social Security Administration is involved in a wide variety of new and important initiatives. They have asked libraries around the country to partner with them to share information about these initiatives with the public.

"Specifically, they have asked public libraries to help promote their new national campaign Retire Online. It’s So Easy! This campaign features a new online retirement application that can be completed in as little as 15 minutes. The application, available at www.socialsecurity.gov , can easily be completed at library computers. You may view a brochure on the subject at www.socialsecurity.gov/pubs/10522.pdf .

"Partnering with the Social Security Administration to promote this initiative and others like it will benefit the populations we serve. One way you can help spread the word is by linking to the agency’s website at www.socialsecurity.gov . Another method is to publish articles about these initiatives in your newsletters or other printed materials.I

"If you have any questions and need additional information from the Social Security Administration, please contact Carolyn Houston at Carolyn.Houston@ssa.gov or 410.965.7603.

"Please consider assisting Social Security in this important effort. "

SST Adds to USA: Tetyana Lyalina-Minster

Tetyana Lyalina-Minster, who works part-time in Support Services' Cataloging Department, will celebrate this year's Independence Day as a new U.S. citizen. Her citizenship is effective as of July 1. A celebration was held at UPK and pictured L/R are: Amanda Duemmel, Cindy Chism, Gretchen Mitchell, Charlene Adkins, Debbie Moore, Stanley McIntyre (in back), Ms. Lyalina-Minster, and Doreen Cooke-Jenkins.

Congratulations, Tetyana!

Answers to First Two Q's About Floating Collection

1. How will we deal with an overflow of materials in our collection?

A: An overflow of materials can be handled several ways. You can create a display with the overflow materials, you can weed if needed, or make more space in your collection. You can also see if another branch in the system has a need for materials that you have an overflow of.

2. If we find that we have very few or no books in a certain subject area, what can we do?

A: If you find you have no books in a subject area, you can use the holds system to request items, or ask other branches in the system if they have extras they can send you. You can also request that materials in that subject area be ordered through collection development.

Don't forget to email Cheryl Callavini or Mark Hohnadel with your answer(s) so you can be eligible for the drawing.

Monday, June 28, 2010

JPL Prepares for Floating Collections

Soon JPL will begin transitioning to Floating Collections. We will start with Media, including DVDs, CDs, VHSs and books on tape. The print collection will follow and that is planned for November or December.

JPL has completed three classes on Floating Collections, and to further heighten awareness in a fun way, we will be listing two questions in this blog twice a week over the next few weeks. Below are the first two questions and any staff desiring to send an answer to either one or both questions can do so and be eligible for a prize to be awarded at the close of this series of Q’s. Send your answers to these and/or forthcoming Q’s to either Cheryl Callavini or Mark Hohnadel via email.

Q: How will staff deal with an overflow of materials in our collection?

Q: If we find that we have very few or no books in a certain subject area what can we do?

Answers to Q's will be given in the next blog; so be looking for them. (Right or wrong, staff who email their answers to either Ms. Callavini or Mr. Hohnadel will have their names entered for the prize drawing.)

Thursday, June 24, 2010

After 35 Years, Naomi Bryant Retires

Naomi Bryant, Library Assistant in Acquisitions, ends her long career with the library on June 25 and will be missed by JPL staff.

On June 23, her supervisors and peers, joined by Naomi's family, honored her with a party at University Park Branch where she works in the Support Services area.

You are wished the very best always, Naomi.