Email Cheryl Callavini or Mark Hohnadel your answers to any or all of these questions and your name will be entered for a gift card drawing after this series of six questions is answered.
Q-3: How will information on floating collections be communicated to the staff?
A: Information regarding floating collections will be communicated to staff several ways. We will communicate via training classes, email, and the staff blog. A formal communication plan is also being developed.
Q-4: What do we tell customers when they ask?
A: When customers ask, you will explain that we are using a system that keeps materials at the branch where they are returned. Also, it will make materials more readily available for customers and give them more materials from which to choose.
Subscribe to:
Post Comments (Atom)
Posts
No comments:
Post a Comment