They Don't Call It "Special Services" For Nothing

Heather Campbell, Manager-Special Services (Interlibrary Loan and Books by Mail), and her team received a good review about their dedicated service and many customer accolades in a recent article in the Financial News and Daily Record:

http://www.jaxdailyrecord.com/showstory.php?Story_id=528879

Ms. Campbell is assisted by Carolyn Hampton, CSA II; Betty Person, Library Assistant; and Tammy Crotts, a Part-Time Clerical employee. This department boasts 98 years of service to JPL, its customers, and the City of Jacksonville.

Westbrook Branch Summer Library Program Winners

Meet two of the cutest winners you will ever see:

Jhaniya, age 5, was delighted to receive one of Westbrook Branch’s grand prizes at the close of their Summer Library Program. The grand prize included a new backpack full of goodies.

Also pictured are Megan, age 8, who was another grand prize winner, along with her mother, Melissa.

Eve Harm, Children and Teen Librarian
at Westbrook, reported that over
29,000 minutes were turned in for the Summer Reading Program at Westbrook and over 300 people attended the Be Creative @ Your Library programs.

'Way to go, Westbrook!

Have You Suggested Ed's Resume' Maker to Job Seekers?

Are you familiar with Ed’s Resume' Maker? It is a wonderful program that Ed Lein, Librarian in the Main Library's 2nd floor Reference Department, wrote which allows a person to simply type information in blanks and it automatically formats the information into a beautiful resume'. Linda Eckersen, who suggested we share this valuable information, said she showed it to customers when she worked at San Marco Branch, who were working on their resumes' and did not know how to make them look professional.

http://jaxpubliclibrary.org/res/sites/jobs.html
http://edsplace.coolfreepages.com/resumemaker.html

"There was a period of time when it did not work," Ms. Eckersen said and she asked Mr. Lein if he would fix it and he did. She believes most staff members do not know it is now working.

There are many people out of work and some job seekers do not know how to format a resume'. This program does everything for them.

Staff Profile

Laura Minnich is JPL's Westbrook Branch Manager and has an astute way of serving customers and teaching computer classes. Laura is pictured here with her husband, Michael, when they were hiking in the mountains. (Click on the photo to get a better view.)

Why did you choose a career as a librarian?

Serendipity, really. I didn’t set out to become a librarian. I was teaching young toddlers in a daycare/preschool and working on my portfolio for grad school, where I was intending to pursue an MFA. But I wasn’t happy with the way my portfolio was coming together, and I didn’t feel like early childhood ed. was exactly where I wanted to be either. So, in a bit of a last minute panic, I applied to two programs at the University of Pittsburgh—public policy and library science. I didn’t even think of library school until the day before the deadline to apply, so you can imagine what a stellar application that was!

You won the 3rd quarter 2008/2009 R&R award as "Good Trouper" and are lauded for dropping everything to serve a customer and providing computer classes. What talents do you use to provide such customer service and your computer classes?

Hmm…I’m not sure that I have any special talents in this area, but here goes:

CUSTOMER SERVICE: One talent, if you can call it that, is being able to remember customers’ names pretty easily. That really goes a long way. Also I think it is important to just genuinely be nice and not let past bad experiences get in the way of how you handle a customer.

COMPUTER CLASSES: The computer classes were developed because we observed a need. Many customers were coming to the library to apply for jobs but didn’t have any idea how to use a computer or find the appropriate website. We decided to use the ASPIRE center because there is almost always a line for computer use at WBK, and taking students to ASPIRE center wouldn’t deprive customers of the opportunity to use the public computers. Again, I don’t think any particular talent is involved—these are VERY basic skills that we tackle, like using a mouse or finding the enter key or creating an email account. Patience is a good quality, as is a willingness to teach the same thing over and over.

Tell us about the kinds of computer classes you provide and a couple of customer successes because they took these classes.

We offer two different computer classes at Westbrook Branch:

OPEN ACCESS is a two hour walk-in session for customers who are working on employment application/skills or applying for various state benefits. We noticed that customers were frustrated at trying to complete food stamp applications or job tests in the 30 minutes allotted by Pharos. Open Access allows customers an extended session and a library staff member available to answer questions.

ADULT COMPUTER CLASSES are one hour sessions with pre-registration recommended. This class focuses more on skill building. It is somewhat free-form in the sense that I often have customers who are varying degrees of beginner. Because these classes are 5 or fewer people, I am usually able to work one-on-one with students. I generally try to determine how comfortable/knowledgeable a customer is before he or she gets to the class so I can prepare some activities/practice bits for him/her to work on while I am with another student. For example, I might have one student starting out on the Mousing Around Tutorial*, another student working on creating an email account and a third using Word to create a resume. This system works well for us because we’re small and it doesn’t bother me to work in a fairly non-linear fashion. I think it would be more difficult to set up a computer class in this manner at a larger branch. On the other hand, I have never been able to offer a class focused on one particular program (Word, excel, email) and have anyone sign up or express interest here, which is one advantage of a larger location.

*Pablo Creek Branch has some great resources for computer classes and one is a page with links to computer related tutorials online.

SUCCESS STORIES: I know that several of my Open Access attendees have found jobs as a result of being able to complete an application. They usually come back in to let me know, which is nice. One customer who attended my adult computer classes was able to polish her computer skills enough to take some online classes and go back to school. A mother and her daughter (who lives out of state) were able to communicate more frequently because the mother came into the library and attended classes until she was truly comfortable using email. One of the things many of my customers are most excited to learn is how to attach a resume to a job application—that’s a little success, but it makes their job applications go so much faster!

What do you believe is your greatest accomplishment in life?

Career wise, two things that I am most proud of are the preschool storytime program I developed at West Regional and the great rapport we’ve developed here at WBK between staff and customers.

What book has most influenced your career and why?

There are many books that have influenced me over the years, but one that stands out right now is The Phantom Tollbooth, by Norton Juster. I read this in junior high/high school and it’s a great book about finding & following your direction in life. It’s also one of the many books that sharpened my interest in children’s literature.

Northwest Library's Outreach Program

Gloria Buenavista and Davi Harmon represented the Northwest Library at the Carter G. Woodson Community Day held at the elementary school on Saturday, August 22nd. They had a terrific time talking to parents and students about library services and signing up 66 people for library cards!

Tropical Storm Tracking

Scroll down on the right and find a new gadget that will allow you to track tropical storms in the Atlantic (click on the green square on the right of the map) and in the Pacific (click on the green arrow on the left of the map). Clicking on either one gives you an enlarged view.

Graham Branch Scores Big with Kids in Summer Library Programs

Ron Anglin entertained 22 school age children with his juggling program, July 1, at Graham Branch. This proved to be the largest attended of their summer library programs.

Then on July 22, Cranston Burney, Library Assistant in Main's Digitization area, introduced Pat Morrison, Main Library Supervisor, Special Collections, who presented a program about famous Jacksonville African Americans. She closed her program with a bingo game, which challenged kids to identify as many of the famous people as they could. Here you see Ms. Morrison on the left; Carmen Gregory, age 11, center; and Delores Walker, Clerical Support Aide II, to the right. Mr. Burney is in the background. (Click on either picture to get a better view.)

Goodluck, Marlon!

Marlon's party at Northwest. We wish you all the best!

Kudos from Customers

Main - Children's: I witnessed one of your employees, a clerk whose name I believe is Pamela (Brannon), dealing with a rude member of the public. Yet this young lady was able to put all that aside and acted professionally.

Main-Government Docs: Ms. Kathleen Krizek was most helpful and courteous to me on my visit. I’m working on my family tree and I appreciate her assistance and patience. She is an asset to this department.

Main - Interlibrary Loan: Highest compliments to Carolyn Hampton, who helped me with an Interlibrary Loan renewal today. She was patient with me in that at first I could not locate my ILL number. She then proceeded to successfully renew my book saving me much needed time today. A+ work on the part of Ms. Hampton!

Main - Popular: Matthew Moyer has exceptional public relations skills + extremely helpful and polite.

Mandarin Branch: The children's programs at the Kori Road Mandarin branch are excellent. Jean Winney and Margo Crafton do an exceptional job each week and have kept us coming back for storytimes during my child's toddler years.

Nominations Open for 2009 Carnegie Corp. of New York/New York Times I Love My Librarian Award

Richard Mott, JPL's Training Coordinator, wants to share this information he received from Florida Library Association's Executive Director, Faye Roberts.

"Deadline for nominations for the I Love My Librarian Award is October 9. Categories include: public librarians; school library media specialists; or college, community college, or university librarians.

"Last year’s winners included Floridians Linda Allen, Director of the Pasco County Library System, and Iona R. Malanchuk, Associate University Librarian and Head of the Education Library at the University of Florida. "

Ms. Roberts can be contacted at PO Box 1571, Lake City, FL 32056-1571; phone 386-438-5795; Fax 386-438-5796; faye.roberts@comcast.net; or: http://www.flalib.org/.

You can email this discussion board: fl-lib@list.dos.state.fl.us

You can use this link to sign up to join the discussion list: https://list.dos.state.fl.us/mailman/listinfo/fl-lib

For more information about nominatons for the 2009 Carnegie Corporation Of New York/New York Times I Love My Librarian Award: http://www.ilovelibraries.org/lovemylibrarian/home.cfm

Southeast Branch Customer Had A Special Need Quickly Resolved

Who says you can't have a hot time at the library? This comment was recently proven at the Southeast Library on Thursday, August 13. At around 12:45 p.m., a customer notified our circulation staff that a car in the parking lot was smoking and was emitting a strong burning odor. Investigation revealed a white automobile in the beginning stages of conflagration. Once the Jacksonville Fire and Rescue Department was called and arrived, the engine compartment of the car was engulfed in flames. Resolving this event was all in a day's work for the firefighters. Much to the relief of the onlookers and owners of the vehicles in the vicinity, the flames were extinguished in short order. So much for the idea that libraries are not exciting places to be.

Monique GrahamWins Jax Suns Trip to Miami

Monique Graham, CSA II at South Mandarin Branch Library, attended the Jacksonville Suns game, August 2, which closed out JPL's summer library program, and won a round-trip bus trip for two to Miami. It's not just any bus trip though. She and her daughter, Nadia, will travel with the Jacksonville Suns baseball team to attend the Marlins/Mets game there. The trip includes hotel accommodations for September 26-27. Congratulations Monique!

One Hears It; One Doesn't & Nobody Sees It; What IS It?

James Sigler heard a cat crying. That couldn't be possible because he was in a boat in the middle of the St. Johns River fishing with his father, grandfather, and a family friend.

They were having a good Saturday morning. The only sounds Mike Sigler, JPL's Security Guard Supervisor, could hear was the radio playing and the rush of cars overhead on the Buckman Bridge. Nevertheless, his son, James, age 6, was insistent that he could hear a cat crying. So Mike Sigler turned off the radio and then he could hear it, too. Frantically, they started looking around. But where was that cry for help coming from? Click below and enjoy the video that unravels this mystery:

Meet the cat rescued under Buckman Bridge by Deirdre Conner

Mandarin Branch Salutes Artist Extraordinaire

Melissa Tison is a part-time Children’s Library Associate at the Mandarin Branch Library. Melissa is their resident “artist extraordinaire” with her creative artwork enhancing posters announcing Mandarin Branch's adult movie programs. Melissa is pictured with some of the artwork she has done. Her favorites are the giant ants she made for the movie program “Them” and the octopus for “It Came From Beneath the Sea”. Melissa also entered the “Design a Bookmark” contest in 2007 and placed 3rd in the adult division.

Melissa’s favorite author is Michael Ende. Her favorite children’s authors are Mo Williams, Chris Van Allsburg, and, of course, J.K. Rowling. She graduated from the University of Florida in 2005, and Florida State University in 2008. She will be leaving JPL to start a new job as a media specialist. Melissa would like to say that she had a great experience working at the Mandarin Branch Library and will miss her co-workers. Best of luck, Melissa! You will be missed!

Councilman Dr. Johnney Gaffney Revisits Brentwood Branch

At the invitation of Brentwood Branch Manager Tasha Toliver, Councilman Dr. Johnny Gaffney visited their library again, Wednesday, August 29, 2009. Librarian Maude Scott introduced him and the storyteller, Diane Delage, at the branch’s last children’s summer library program.

Councilman Dr. Gaffney gave a brief introduction before the storyteller began, and then he told about his life experiences in college and the role he plays in Africa. He also talked about the

importance of good character and having a drive to succeed in life.

He closed the program by reading Dwayne Dyer’s book, Incredible You. Councilman Dr. Gaffney stayed for over two hours and the children, as well as the adults, really enjoyed his visit. Ms. Toliver said, "Overall, it was a great way to end the summer."

Staff Profile

Luis Flores, Assistant Director, Facilities & Planning, has some notable accomplishments of late. You guessed it; the greatest of all was seeing his first child, Alexis. She was born June 20, 2009, weighed 7.1 lbs and was 19.9 inches! (Click on picture for larger view.) Now you can read on about some other interesting news from Mr. Flores.

Q: You were recently certified as one of four in Florida COJ who has completed Leadership in Energy & Environmental Design (LEED) training. Please explain how your LEED certification will facilitate JPL’s meeting current national and state building standards.
A: As the sustainability movement takes hold, more and more Federal, State, and Local agencies will require new/renovation projects to be LEED certified. LEED is a building rating system that serves as ‘quasi de facto’ standards for green building. Obtaining the LEED AP certification gives me a basis of understanding for making environmentally friendly facility decisions. Our focus at JPL will be on the LEED EB (existing buildings) standards which serve as a guide for delivering environmentally responsible, healthy, and productive environments. My goal is to systematically change our business practices by implementing a more sustainable lifestyle. The ‘green blog’ is the first of several initiatives geared to make JPL ‘green’. In addition, whenever possible we will procure and specify environmentally friendly products. As an example, the bid specifications for the Main Library walk-off carpet required a secondary backing (Ecologix/Preformance precoat) containing 88% post consumer material. Our efforts will mirror those of the Mayor’s sustainability committee, Executive Order 2008-03, and the Environmentally Preferable Procurement Guidelines.

Q: What experience do you believe best fitted you to your position with JPL?
A: I obtained valuable public sector work experience working for Broward County Public Schools and Broward County. I’ve had the privilege of being involved in every level of the public sector construction and building maintenance process. I feel I can communicate with all levels of staff within an organization and have the ability to expedite projects. I bring a no nonsense, pragmatic approach to management.

Q: Is there a particular book or two that impacted your life goals?
A: I can not single out one or two books, but I can refer to my MPA degree courses as having a significant impact on my career outlook. Coming from the private sector, I enrolled in the MPA degree program to gain a better understanding of public sector policy and administration. Once I learned about the intricacies of the public sector process, I was hooked and knew that I could make a significant impact with my work ethic and ideas. I am committed to maximizing efficiencies, improving outdated business practices and finding more cost-effective methods.

Q: What is something that most people don’t know about you?

A: I love watching food shows and enjoy cooking.

Q: What are your favorite pastimes or hobbies?

A: I love to play sports and try to lead an active lifestyle. I enjoy indoor rock climbing, scuba diving and golf.

FLA Accepting Conference Proposals

Proposals for concurrent or poster sessions are now being accepted for the 2010 Florida Library Association conference. This event will be held at the Rosen Plaza Hotel, April 7-9, in Orlando.

Spread the word to colleagues who may be interested in applying.

See the right sight of the FLA home page for an application form and more information.

The proposal submission deadline is August 24, 2009.

Notes from Collection Development:

Recent DVDs set in the realm of the fantastic:

Knowing



Fifty years after a time capsule was buried at a local school, teacher Ted Myles (Cage) examines its contents and discovers that it holds many shockingly true predictions. Soon, Ted is convinced that his family will play a role in an impending apocalypse. Diana Whelan (Byrne) is the daughter of the woman who first buried the capsule. This tense blockbuster thriller is from ace sci-fi auteur Alex Proyas.

Push



On the run from the Division, a dangerous government agency that uses people with psychic abilities to do their bidding, telekinetic Nick Gant (Evans) and clairvoyant Cassie Holmes (Fanning) team up to find a third psychic who can help them destroy the organization. But when the Division picks up their trail, it sends a powerful agent (Hounsou) to stop them at all costs. Paul McGuigan directs this thriller.

The Unborn

Tortured by frightening dreams at night and the ghost of a young boy during the day, young Casey (Yustman) turns to a spiritual adviser (Oldman) for help. Together, the two uncover and try to stop a powerful family curse dating back to the Nazi era. David S. Goyer writes and directs this supernatural thriller.

Argyle Children's Program Creates "Baby Bot"

Here is a photo of the results of the School Age Art Program that DeLon Rowan, Library Assistant at Argyle Branch, led children to create last week. They used recycled foam packing from light fixtures, parts from a keyboard, and other materials to create a baby "robot" and dubbed it “Baby Bot”. DeLon designed the program to conform with the Florida Library Youth Program theme, "Be Creative @ Your Library". In this program, children developed pre-literacy (cognitive and physical skills) while creating three dimensional pieces such as Baby Bot. (Click on the picture to get a larger view of "Baby Bot".)

Marie Boyer Will Retire from Southeast Regional Branch

After 21 years with the Jacksonville Public Library system, Librarian Marie Therese Boyer will retire, August 1. On Wednesday, July 22, Southeast Regional held a luncheon to commemorate her many years with JPL. Marie noted she has seen a great many changes with the JPL system during her time with the library. Specifically, she described the completion of the new Main Library as one of the most significant accomplishments of the Jacksonville system as a whole. Marie said her enjoyment of many years with the library was primarily due to the wonderful people she has worked with and the variety of work tasks to be completed each day. With the tasks changing hourly, there was never a boring moment.

Marie spent her early childhood in France, has family there, and even after living in America for many years, still has a distinctive French accent. Therefore, a French theme was used for the gathering, with a menu comprising of many common French delicacies such as fried chicken faire un bide (to make a big belly), Laissez-faire (let it be) sausage and green peppers, and Pret-a-porter (ready to wear) macaroni and cheese.

To assist Marie in her future retirement endeavors, she was presented with a personalized floating pool chair. In the picture above, Marie is displaying the chair box after removing the wrappings. You may notice that the person on the picture of the box has a very familiar appearance.

We at Southeast wish Marie the best of luck and a great retirement.