Staff Profile

Pam McClellan brought 20 years of valuable business experience with her when she was employed by JPL back in 2002. She has progressed from a part-timer to Resource Development (RD) Coordinator, reporting to CR &M's Assistant Director, Kathy Lussier. Pam plays a critical role in JPL's search for, receiving, and processing external funds, as well as other responsibilities. One of her assets is she realizes "the devil is in the details". Pam handles every situation with a quiet confidence that can derail stress and does it with the charm of a lovely Southern lady.

What duties does your title, Resource Development (RD) Coordinator, include?

As RD Coordinator I am responsible for the library’s efforts to identify and acquire external funding, in-kind resources, equipment, materials, etc. via local, state, federal or private sources. I am a resource for other JPL departments—Youth Services and Outreach, Facilities, Support Services, Public Services and Administration. This involves grants, donors, and sponsorships. I track and report on the status of our funding efforts by providing monthly reports to JPL Finance, CR&M, Collection Development, the Board of Library Trustees and Mayor’s Office Gift Disclosures. I also work with program staff to identify opportunities, write proposals, and ensure grant compliance for each grant-funded program awarded to JPL. I represent the library as the “grants person” when coordinating the required documentation and approvals with the City’s Grants Compliance Office and Grants Administrator. All of JPL’s LSTA and State Aid grants must be approved through a defined, time-sensitive process, including inclusion in the City’s annual budgeting process. Each grant-funded program has a schedule of interim and final reports that must be adhered to as part of the grant agreement. I work with individual JPL program managers to get the reports completed on time and in the proper formats and address the evaluation criteria set up by the grantor. One of the joys of the funding process is establishing great partnerships with funders and the community. Our ongoing relationships with the Florida Humanities Council (Prime Time Family Reading Time Program), Poets House (Poetry in the Branches, Language of Conservation, and Poetic Voices of the Muslim World), and ALA Public Programs (Bookshelf grants, traveling exhibits, Smart Investing, etc.) are among our most successful and long-standing. Beside grants, the RD Office ensures that all in-kind and cash donations are properly documented and donors acknowledged. Donors are now acknowledged in JPL’s Annual Report and significant donations are highlighted in other library publications. I also volunteered for the annual United Way Campaign for three years and enjoyed working with administration and staffs to raise funds.

What did you do professionally for JPL before becoming the Resource Development (RD) Coordinator?

Before becoming the RD Coordinator in July 2005, I worked in a variety of public service positions at Regency Square and Northwest (now Olga L. Bradham and Etta L. Brooks) branches. I began my career at JPL in 2002 working part-time in the evenings at Regency. I lived in the Regency service area and saw Pam Thompson, one of my former high school teachers. (I had not seen her in years and she looked fantastic!) Pam told me what a great career she had as a librarian after she left teaching, and I credit her for my serious consideration of JPL when I changed careers in 2002. I have worked for JPL as a library page, clerk, librarian trainee, Sunday-only staff, and Human Services Planner I, prior to my current position as Human Services Planner II.

What prior experience did you garner that has held you in good stead at JPL?

I came to JPL from the world of sales and marketing. I graduated from the University of Florida with a Journalism & Communications degree and landed a Management Trainee position with Atlantic National Bank (now Wells Fargo). After a year of writing/editing for the Atlantic Banker employee magazine, etc., I began my 20 year career with Southern Bell Marketing, including their various divisions—BellSouth, AT&T Communications, American Transtech, Matrixx Marketing and Convergys Corporation. I managed business client accounts throughout Northeast Florida and once served as the local AT&T account executive for Prudential Insurance Company and Johnson & Johnson national account teams. I started as a Southern Bell Service Consultant and retired as a Convergys Director for Service Implementation. I had excellent training and many experiences working with customers, teams, administrators and marketing folks in Jacksonville, Atlanta, Cincinnati, and New Jersey that more than prepared me for my Resource Development duties. I have authored many sales proposals, marketing plans, expense reports and account management presentations. I have also held Florida realtor and Florida insurance agent licenses and was a certified Department of Children and Families foster care counselor.

Working in JPL’s Community Relations & Marketing Department, how does your job relate to the rest of CR&M?

The current CR&M Department evolved from the Partnerships & Communications Department established by Director Gubbin in 2005. Now, as then, my role was to research, identify and write compelling grant proposals to obtain external funding and resources for JPL. By year-end 2005, the job expanded to include writing acknowledgement letters to library donors. At that time, donations were handled by the Library Foundation and JPL Finance. Over the years, Resource Development has included revising and managing the JPL Gifts and Contributions process, and several times I have acted as the Adult Programs Manager when vacancies and hiring freezes occurred. I have always worked closely with Youth Services and Adult Programs staffs as many of the grant-funded programs fall into these areas. Now CR&M’s focus is more on communications and promotions as programs and outreach have moved entirely to public service. My journalism education, background in marketing, and public service experience enable me to support the CR&M team by contributing to e-News and the Annual Report, proofing and editing releases, reports and other JPL publications, and sharing status updates on grant-funded programs and donor activity.

Tell us something about yourself that most of us would not know.

I was born in Jacksonville and was one of the last babies born at historic Brewster’s Hospital. I am the oldest of three children and we grew up on military bases around the U.S. I have lived in Miami, Seattle, New Jersey, Chicago, Colorado and Munich, Germany where I started kindergarten. After military service, my dad, Eric Edwards, Sr., worked for the City as an aide to Mayor Tanzler. By Executive Order #49 he was appointed and confirmed by City Council as the City’s first Affirmative Action Officer for the general government in 1973.

This is not my first City job. At age 16, I worked for the Supervisor of Elections Office as a summer student file clerk downtown at the Duval County Courthouse; a little boring, but I did get paid. I’m basically a country girl at heart and an amateur genealogist. When I retire (for the second time), I plan to garden, quilt, trace family trees and spend time with my husband, Jerry, the kids, and our adorable grandsons, Eliot, 3, and Aiden, 7 months.

Hooray for Dr. Seuss at Main

The day was funny but not so very sunny, March 2, 2013, in Main's Children's Department.  People big and small gathered to do crafts and celebrate Dr. Seuss.  Eve Harm (The Cat in the Hat) and Anne Draper (Thing One) hosted a number of Dr. Seuss crafts including a Lorax moustache, a Cat in the Hat hat, a Where’s the Who cup game and a Cat in the Hat Whiskers.  They listened to selections from the Horton Hears a Who audiobook, as well as Seussical the Musical and Child’s Celebration of Silliest Songs CDs.  Attendees left with smiles and stickers and a take home edible Cat in the Hat craft made of lifesavers, Oreos, and vanilla icing.  It was a “Great Day for Up”--over 45 people attended this special Saturday Dr. Seuss Birthday craft program. 

Daylight Saving Time Begins March 10, 2013

Above are two outflow water clocks from the Ancient Agora Museum in Athens.  At the top is an original from the late 5th century BC.  The one below it is a reconstruction of a clay original.  Would you say the water clock would be difficult to adjust to Daylight Saving Time?  But, whatever you have--alarm clock, digital, quartz, analog, cuckoo clock --every one of them should change at midnight this Sunday, March 10, 2013, when Dayloght Saving Time begins.  So, set your clocks, watches, etc. forward one hour this coming Saturday night before you turn in.  (Lose an hour is placatingly called "Spring Forward", which also equates to spring out of bed an hour earlier, if you don't want to be late.

What Is She Doing Now?

Alma T. Brown, retired from JPL in January 2003 having served as a Librarian Senior for Children's Services and Circulation Departments and Head Reference Librarian in General Services and Art & Music Departments.  She also served a short stint at Eastside and Southside Branches. Mrs. Brown said, "I started my fantastic career at JPL as a provisional clerk, October 6, 1971, in the Main Library's Art & Music Department with Jeff Driggers as my supervisor.

"Since my retirement, January 2003, I have remained active in volunteer work.  Once a week, I read to preschoolers at Community Connections on Duval Street.  I service Avon representatives and customers at the Avon Training Center on Normandy Boulevard two days a week and have maintained my involvement with church work on a regular basis. Hence, I call myself a “retired librarian,” rather than a “former librarian.” For me, the difference is that I am still involved, yet on my own flexible terms, and that adds “spice” in my life that I didn’t have time for during my working years.

"My husband, James, and I still find time for travel.  We attend church conferences and conventions several times a year and visit family and friends along the way. I enjoyed my first cruise, February 2012, to the beautiful Bahamian Islands.

"Our daughter, Courtney and her husband, Reginald, still live in New Jersey; the younger two daughters, Garnetta and H. Maria, live in Delaware, while our oldest, Faith, and youngest, James, II, live in Orange Park, Florida. We “claim” other children as well, so these are the source of our grandchildren.  There are six now and we expect the seventh, a granddaughter, in a few days. As our family has grown, so have the celebrations.

"James and I celebrated 55 years of marriage May 20, 2011, at the beautiful Community Club of Mandarin (the Old Freedom School set on the former Harriet Beecher Stowe property). It was indeed a fabulous affair orchestrated by our children with guests from various places, including our neighborhood. We have been blessed with good health as we grow older and better!"

Alma and James, your picture reflects the joy in your marriage and now you're a couple of months away from celebrating 57 years together.  Congratulations in advance and may you enjoy many more years together.  What a lovely example you are to all who have the honor of knowing you.

Proposals To Present At 2014 PLA Are Due THIS March 2013

Circulation Services Manager Ron Block advises that the submission date for proposals to present a PLA 2014 Conference session is 3/29/13, so if anyone is thinking about presenting at a national level, visit www.pla.org for details. Ron said he is happy to assist if needed.

Great Input From Ron Block on Recent ALA In Seatle

Ron Block, Circulation Services Manager, has this to share about his experience at the January 25-29 ALA Midwinter Conference in Seatle, Washington:

"I was able to attend a series of talks led by Rich Harwood of the Harwood Institute about a partnership he is forming with ALA to highlight the need for libraries to become more civically engaged in transforming communities. The sessions were inspirational and created a lot of buzz! Some of the best phrases I heard were “move libraries from nice to necessary”, “people are looking toward trusted organizations, like libraries”, and “re-learn how to fail, to celebrate, and to re-forge meaningful relationships”. We’ll be hearing a lot more about this in the upcoming year!

"I also was thrilled to listen to Caroline Kennedy speak about how reading and libraries have played a huge role in her life, how it was interwoven into her family both at home and through their philanthropic work. It was so exciting to hear her talk of her family’s love of poetry! You can see her talk at http://www.eventscribe.com/2013/ALA-Midwinter/assets/videoPlayer/player.asp?PresentationID=34408"

Scroll down to see Sharon Kirkes' insight on this conference.

NW Friends' Black History Program Popular

The Bradham Brooks NW Branch Friends of the Library held a “Celebration of Love, An African-American Experience,” on February 20, 2013, in the community room. The room was decorated with hearts, lighted candles atop red and pink tablecloths. The program involved poetry readings by various Friends members and Branch Manager Elaine Randolph (pictured below), dances by the “Sassy Seniors & Steppers”, all dressed out in black and red, and storytelling by former JPL employee Elaine Kitchens and Friends member Mary Webster. One of Bradham Brooks NW Branch partners, Well Care, set up a table exhibiting information for seniors on Medicare. Approximately 45 attended and enjoyed the refreshments and prizes were awarded to happy faces.

Thanks to NW's Library Associate Senior, Gloria Buenavista, for this article.

Sharon Kirkes' Recap on ALA's Midwinter Meerting

Sharon Kirkes, Webb Wesconnett Regional Branch Manager, had this to share about her recent trip to ALA's midwinter meeting in Seattle, January 25-29:  "The conference had fewer presentations than committee meetings, but two of the sessions I attended were really informative—the one on the PLA Digital Learning project, and the session on Common Core, which I knew very little about.

"I visited Seattle Public’s Central Library—interesting architecture (very Bauhaus), but not as beautiful as ours.  There were some service differences, like their coin-operated printing service, limited guest pass policy, and teen desk hours.

"Seattle appears to be a thriving, very active city, but the weather is depressing. I was so glad to get back to Florida."

I asked Mrs. Kirkes to explain a little about what she learned about "Common Core" and this is her input:  "It is a new set of education requirements that is being implemented in schools.  Florida seems to be moving right along with this approach.  It includes style and emphasis changes--students reading from a variety of sources and being able to evaluate a case based on evidence.  Common Core involves a different approach to teaching/learning and content.  Reading lists will not include so much fiction; they will include more nonfiction; I don't know the ratio. 

"As I undersand it, FCAT will evaluate students' performance in a particular course, so it will be broken down more--science, reading skills, etc. and will involve independent, critical thinking, and evaluating materials--a change in approach and content."

Kudos from Customers

Highlands Branch: "Corey Scott notifies me when my ILL's are at the branch."

Mandarin Branch & Main-ILL: "I would like to commend the following people who work at the Mandarin Library. They are all excellent professionals and give patrons like me superb service. This includes: Lynne Baldwin, Steve Egbert, Jackie Spiritas, Hongying Song, David Foster, Frances Wickes, Mildred Roton, Eric Cusaac, Diane Lewis, Sara Peretzman, Shuktibanerjee, Tammy Hilbert, Lisa Veal, Katie Currier, Brittany Gonzales, and Jessica Jones. Also, with regard to Interlibrary Loan, Carolyn Hampton gives me excellent service."

San Marco Branch: "I had the pleasure of working with your employee, Donna Peretzman, at the San Marco Library. She helped me with my E-reader. She was so very helpful, professional, and kind. Kudos for hiring and lending such a wonderful teacher. This is a great program!"

Southeast Branch: "Dear Anita (Haller) and Carisia (Rooney), Thank you so very much for all that you did to help make "Greenfield Day at the Library" such a resounding success! The students and their families all enjoyed learning more about the public library, as well as enjoyed the story time featuring "Two of Everything" and "The Three Billy Goats Gruff." Greenfield Day at the Library is an event we'd like to participate in every year, especially as a way to top off Celebrate Literacy Week. Thank you again for all your hard work, and please know how much it means to us and our school to have such a great relationship with the public library and their amazing librarians!"

Big Read Lookin' Good At Mandarin

Mandarin Branch Manager Lynne Baldwin sent in this photo of Library Assistant Midge Roton, who helped KR celebrate Big Read activities by creating a large display and organizing, as well as facilitating, the book club discussion of A Lesson Before Dying.

What A Success Story!

Children's staffs at the Beaches Branch have high praise from one of their regular customers.  She is an 89 year old lady who reads to a Duval County first grade class and visits Beaches Branch to check out books that correspond to the teacher's lesson plans.  Dianne Byrd reports that JB employees have all helped this eldery lady find appropriate books on a monthly basis and the lady claims she would not be able to do such a good job with her reading, if were not for JB's staffs regularly giving "over the top good customer service".

Eric Cusaac Celebrates Ten Years Of Service

Library Clerk extraordinaire Eric Cusaac was honored with a party at the Mandarin Branch Library, February 15.  Eric actually celebrated ten years of service with the City/JPL last September but service pens for last quarter were just recently sent out.  It looks like everyone wanted Eric to know they appreciate him.  Note those FOUR heart baloons! 

Check out the other employees in JPL who have contributed many years of service in January and February 2013; look to the right for "Years of Service".

You've Gotta Have Heart!

Maxville Branch Library enjoyed a Valentine’s Day Extravaganza, February 14, including Valentine munchies in the auditorium (finger sandwiches, homemade cupcakes, heart-shaped red velvet brownies with cream cheese icing and punch (red-of course!)

Four tables were set up for children’s Valentine crafts, as well as a teen craft table for all-day fun, and the highlight of the day was a drawing for a four-pack of family tickets to MOSH!

Who's that behind those "Foster Grants"?  Two West Regional Branch employees:  Melodie Brunson (left), WST Library Clerk, who sent in this blurb and picture, and Chris Cavan, WST Librarian Senior.

WBK Celebrates Black History Month

Westbrook Branch makes the most of their one display. Last month, their display specialist, Library Assistant Antoinette Walker, built a display for the BIG READ. WBK had just one copy of Ernest J. Gaines book, A Lesson before Dying, so this was quite an accomplishment.

For February, Antoinette designed a Black History Month display. She not only used books from WBK's collection, but also borrowed books from other libraries that can be checked out.  Pictured are Antoinette and her display for Black History Month.

High Flyers Visit Westbrook

The U.S. Air Force has special names for its serving officers. The pilots are referred to as “zoomies”, as in to “zoom through the sky.” The non- flying officers are referred to as “kiwis,” after the flightless birds that inhabit New Zealand.

On January 30, 2013, Westbrook Branch had nine budding paper airplane pilots to brave the windy flight line of the library’s community room. Peggy Crawford, Children’s Librarian for the Urban Core and hangar chief, visited Westbrook and provided an hour of paper plane making craft fun. The intrepid paper pilots endured the confined airspace of the library while attempting to defeat the earth’s gravitational pull. Pictured are Peggy, and two of the crafters of the day.

Should paper airplane makers and flyers be called “zoomies” or “kiwis?” We really don’t know, but they did have a great time just the same.

What's She Doing Now?

Carol Smith retired from JPL as a Librarian Senior and finished her career in Fine Arts & Recreation in the old Main Library in September 2001.  This picture of Carol with her two granddaughters was made at Bella's (right) birthday party, February 2.  If you knew Carol, the one Q you might ask is, "What's there not to like?"

"What I missed most when I retired was the camaraderie of friends and coworkers. But I have joined a few groups and organizations and have made several new friends. What I have never missed is the alarm clock. I don't set one. I sleep until I'm ready to get up.

"It has been said that growing old 'ain't' for wimps! What I did not expect was to have some of the health issues that have developed. I've had five major surgeries and numerous procedures; the most recent has been a series of eye surgeries. But I now see 20/20 and only need reading glasses. And like many people my age, I've had to deal with aging parents and all their "stuff" after they're gone.

 "'I thought I was too old to fall in love again; then I became a Grandma.' The absolute joy of my life is my granddaughters. My son, Brandon, and his wife, Lou Gena, have two girls.  Bella just turned three and Abby turned one in October. On days when there are scheduling conflicts, I run a toddler chauffeur service. As an only child who raised two boys, I just spoil them rotten with little girly things. My son, Corey, is still single (but maybe not for long.)

"My husband and I have not travelled as much as we had hoped (and I must admit to being slightly jealous of retirees who have), but we have spent a lot of time renovating our old Riverside house. We did a complete new kitchen about three years ago and recently finished the bathrooms.

"We always thought that we might live in the country (our house in High Springs) when I retired, but I've found I like it in Jacksonville where all my friends and family are."

His First Job Was At Regency Square Branch

CR&M's Assistant Director Kathy Lussier has a sharp eye for jawdropping articles, especially when they're about JPL.  She wanted to share this article written by a former employee at the Regency Square Branch where he obviously enjoyed the many life/work lessons learned in his first real job.  His name?  Richard Hadden.  And what makes his comments notable?  Mr. Hadden is a leadership speaker, author, business consultant and co-author of the Contented Cows leadership book series, etc.  He attended Regency Square Branch's 40th anniversary celebration, January 30.  Here is the link to his article and you won't be disappointed in his recollections:

http://contentedcows.com/2013/01/employee-engagement-fundamentals-havent-changed/

It's nice to know that some successful people remember JPL and that its leadership formed a good foundation for their life's work.

Storytime Is A Big Draw At DU

On February 6, Highlands Branch's storytime featured Corduroy the Bear. Afterwards, Felecia Battle had each child make their own Corduroy Bear out of construction paper. Julie Pactor, DU's manger, said storytime attendance there is steadily growing – their largest audience so far has been 50 parents and children.

Black History Month Calendar Unveiling

Honorees at the unveiling of the 2013 Black History Month Calendar, January 17, are seated center, front row above. Second from left is Lloyd Pearson; to the right of him is Rodney L. Hurst, Sr., and Sollie Mitchell.  JPL's Board Chair, Brenda R. Simmons-Hutchins, Ph.D., stands far left, back row, and all the youth pictured wrote winning essays that are printed in the calendar.

The Jacksonville Black History Month 2013 calendar is dedicated to the memory of Ms. Clovia Russell, who, along with Dr. Simmons-Hutchins, originated the calendar.
                                        
JPL's ULC Library Supervisor, Pat Morrison, is Co-Chair of the Jacksonville Black History Calendar Committe and contributed this coverage of the special event:

"The Jacksonville Public Library hosted the unveiling ceremony for the 2013 Jacksonville Black History Calendar on Thursday, January 17th.  The theme for this year’s calendar is “At the Crossroads of Freedom & Equality: The Emancipation Proclamation and the March on Washington”.  The event was held in the Main Library Hicks Auditorium and included a host of special guests, honorees, and 255 people attended.  First Coast News meteorologist Steve Smith was the master of ceremony and the Edward Waters College choir ensemble led the audience in a stirring rendition of the Negro National Anthem, Lift Ev’ry Voice and Sing.

"The multigenerational concept for the 2013 edition of the calendar was explained by the Chairman of the Jacksonville Public Library Board of Trustees, Dr. Brenda Simmons-Hutchins.  Program participants included Deputy Director Carolyn Shehee Williams and Mayor Alvin Brown.  Other attendees included Senator Audrey Gibson,
members of the mayor’s cabinet, former State Senator Tony Hill, and representatives from the calendar partners – FSCJ, First Coast News, ASALH and the title sponsors, local Burger King Restaurant franchisees.

"This event, as in the past, was a multi-departmental affair with support from the excellent resources in the African American Collection at Main Library, and sweat, equity, and research from dedicated JPL staffers Cranston Burney and Arthur Finley, who are also on the Black History Calendar Committee.

"The promotional and marketing support from Olga Bayer, Kris Snider, and Kathy Lussier in CR&M was greatly appreciated. Farryn James from Circulation, Denise Thomas from ULC, Margaret Miles from NS, Roderick Newton from EB and Cathy Currier from Special Collections provided support at the event by acting as host and hostesses. They greeted guests, distributed calendars, monitored the refreshment tables and so much more. Conference Center Manager Mitesh Sangani and his staffs, Nathan Fuller, Sheldon Wright, and Robert Giles played a key role in staging the event, and Will Daniels helped with planning.  Refreshments were provided through the generosity of the Friends of the Jacksonville Public Library.

"Nearly 7,000 calendars have been shipped to branch libraries for distribution throughout the month of February."

This is the first year the Mayor has attended the Black History Month Calendar unveiling.  Mayor Alvin Brown (left of the calendar above) and WTLV's  Steve Smith did the official unveiling and they are flanked by (L/R) Acting President of FSCJ, Dr. Judith Bilsky, Deputy Director Carolyn Wiliams and a Burger King franchise representative.

Lots Of Talent At Highlands Branch

Julie Pactor, Highlands' new Branch Manager, brags on her staffs' displays and sent in photos to prove her point. Pictured above left is  Library Assistant Felecia Battle proudly flanking the Black History Month display she designed with Corey Scott's (pictured right) help in setting it up. 

Below you see DU part-timer Bunny Fritz with her Valentine’s Day display.

Julie said previous displays in January included a display designed by Pauline Berkeley, “Resolve to Read”, that featured a three-foot tall snowman.  Stacey Van Hoy created a “Downton Abbey” display and all the books displayed included an informational sheet about Highclere Castle.

DU staff can add good photography to their list of talents.

From Lego Mania to Hunger Games; It's a Circus at SOM

South Mandarin Library offered two fun & educational programs for school-aged children in January.

In conjunction with the “Reading with Ringling” promotion, SOM’s January 9th “Circus Fun” event included a circus storytime, circus craft, a “tightrope walk”, calliope music, a circus/animal book display, a mini-reading tent, and an animal cracker snack. The “Lego Block Mania: Outer Space” program on January 23, featured an outer space storytime and building a Lego display based on the theme.

SOM’s teen program on January 26th was a “Hunger Games” afternoon. It consisted of a Cornucopia Competition/Relay and various challenges (stations) such as Wii Archery, Peeta’s bakery, & “design a costume for your tributes”. Teens also enjoyed playing “Hunger Games” bingo.

Four Staff Profiles

Four Region Managers were recently appointed permanently, and all four agreed to share some of their insight here (only Mrs. Berry sent in a current photo):

Michael Sulivan, Southest Region Manager (KR, SS, SOM & SE):

What is entailed in managing a group of libraries? I see one of my key roles as region manager is being aware of the needs of each location. By working with the managers and coordinating with the administration, I ensure that those needs are filled so staff may focus on filling the needs of customers.

You’ve been with JPL for many years. How does your experience in this library system—or elsewhere—help you as a region manager? Over my 19 years of employment with JPL, I have had the pleasure of serving as administrative supervisor in addition to branch manager at five locations: Brentwood, Eastside, University Park, Argyle and Mandarin. These experiences have given me knowledge of the opportunities and challenges faced by managers at branches of all sizes. These experiences have helped me to develop good judgment and problem solving skills in handling customers, personnel and building concerns, all of which are critical as a region manager. In my new position, I look forward to being able to respond to both customer and staff concerns to ensure the continued effective delivery of library services to the citizens of Jacksonville.

What are a couple of the biggest challenges you face as a region manager? On a daily basis, ensuring that there is an adequate balance of staff at all the locations within the region is by far one of the major challenges. With current staff stretched so thin, even one or two staff members calling in sick can wreak havoc on branch schedules necessitating the movement of staff from one branch to another in the region. Thankfully, all the branch managers within a region work together in a mutually supportive manner to ensure that staff challenges have minimal impact to the customers.

On a personal level, it is exciting to work at different locations within the region every day. I enjoy the opportunity to work with so many different customer oriented staff members every week.

What is your funniest experience with a customer? Early on in my career I was working at reference in FAR (for newer staff that is the acronym for Fine Arts & Recreation) in the old Main Library. One afternoon an older customer kept hitting on me. Initially, I couldn’t decide if I should be shocked or horrified; finally after deciding everything was harmless, I settled on amused. Fortunately Tricia Egbert, FAR’s supervisor at the time, rescued me after about an hour.

Who is the person you respect most—in history, professionally, or personally—and why? Wow, what a hard question; there are so many people worthy of respect. However, given all that I see in politicians today I am going to say George Washington is a person I respect highly. He recognized that the role of a politician is not the acquisition of power, but rather it is service to the people. At a time when he could have easily assumed an almost permanent tenure as President, he stepped down after two terms, a tradition followed by all other Presidents until Franklin Roosevelt.

Marshelle Berry, Webb Wesconnett Region Manager (NW, MH, CW, WB):

What is entailed in managing a group of libraries? Managing a group of libraries entails incorporating all leadership principles taught in the Destination Leadership class: Inspire a Shared Vision, Model the Way, Enable Others to Act, Encourage the Heart, and Challenge the Process. I have found that they are all equally important.

You’ve been with JPL for many years. How does your experience in this library system—or elsewhere—help you as a region manager? I’ve had the awesome opportunity to work in numerous capacities and at 16 JPL locations. The positions I’ve held include Library Clerk, Library Assistant, Reference Librarian, Youth Services Librarian, Librarian Senior and Library Supervisor.

Having served in these roles, I am readily able to relate to people at various levels within the organization. Whether I’m speaking to the clerical team about customer service issues, the youth services folks about preschool story time, or the adult reference staff about collection development issues, I am still within my comfort zone. I often pull from my own knowledge to provide leadership and direction to the region.

What are a couple of the biggest challenges you face as a region manager? My greatest challenges include reading, reviewing and frequently responding to the over 200+ emails I receive on a weekly basis. My goal has always been to reply to emails within a timely manner. However, perusing 40 -50 emails each day can be quite challenging.

But there is a bright side. Even though I am inundated with emails, I work out of the branch office, just a few feet away from customers and staff. At times I simply walk away from the computer and go interact with staff and customers. These face-to-face interactions quickly remind me of why I love the library and why I do the things I do for so many people. These breaks give me the boost I need to get back to my inbox and to keep moving forward.

What is your most memorable experience with a customer? During the recent economic downturn, I had a brief encounter with a library customer at the Pharos printer. He had sent a document to the printer but wasn’t quite sure how to release his print job. While I was in the process of showing him how to get this done, he began to share his story. In a low but friendly tone, he said, “You know, I’m 46 years old. I have never gone hungry and have never been homeless. I have always kept a job. But four months ago, I lost my job driving trucks and for the last two nights I have been sleeping on the ground. ”

I felt a lump in my throat and tried to hide my sorrow as he shook his head and added, “I would have never in my whole entire life thought I would be homeless”. As he spoke, I noticed that the document he had just printed was a job resume. Being a bit unsettled, I said an internal prayer for him and asked him if he had a job interview coming up. He said, “Yes, can you pray that I get the job?” I grinned and said,” I’ve already done that.” He smiled, looked optimistic, and left.

I never saw this customer again and don’t know how the next chapter in his story unfolded. But with every customer that comes into the library I remember this particular guy. I remember his quiet spirit and hopeful desperation. I remember how sincere he spoke as his life was nowhere near where he thought it should be. I remember how much he needed his printed document. But most of all I remember how extremely fortunate I felt to be in a position and a place that offers real help for real people—the library.

Who is the person you respect most—in history, professionally, or personally—and why? There are quite a few people for whom I have a great deal of respect. One of those individuals is my cousin, the late Mrs. Eddie Mae Steward. Eddie Mae Steward was a Jacksonville native and a leader of the civil rights movement. Many of her efforts led to the court-ordered desegregation of the schools in Duval County. She dedicated her life to the achievement of civil rights for all Americans. She served as the Florida State president of the NAACP and also as the Secretary of the Duval County Democratic Executive Committee. I often recall visiting her, sitting and talking with her in her living room. She shared personal stories and wisdom from her heart. I remember most clearly the abundance of trophies and awards that filled the entire room and hallway. She would walk with me over to some of those accolades and explained the significance of each one. She was a strong woman who was never afraid to move beyond the norm. I learned so much from her and I miss her greatly. A Main Street post office and a section of Main Street here in Jacksonville is now dedicated to her memory. She was truly an inspiration to me as well as to so many others.

Bob Silkett, Pablo Creek Region Manager (JB, AR, UPK, PCR):

What is entailed in managing a group of Libraries? Organizational Skills - My region (Pablo Creek) is fairly compact but I’m required to work at each of my four libraries at least one day a week. There’s much travel between branches and to Main for meetings, so the ability to stay organized and focused on key tasks will be important to success.

People Skills - A very good leader once told me that a definition of management is getting things done through people. I try to practice that every day. We are all dependent on each other for success and I think a good leader needs good people skills to help his team succeed – it’s a daily challenge, but one that must be met.

Patience - JPL finds itself in a difficult situation with many people, including myself, trying to learn a new job, adjusting to a new location or both. If you believe in your people—and I do—you need patience to allow them to adapt to the situation, as well as encouraging them to try new things and build up their comfort level as they do.

Positive Attitude - I like to think of myself as a problem solver, so I think it is important to listen well to others to better understand problem issues or challenges and then do my best to work collaboratively to try and come up with the solutions. I find that’s one of the best ways to build a team, especially if they feel like someone is listening to them and that they’re making a contribution by being part of the solution.

How does your experience in this library system help you as a region manager? I have had a great, well rounded experience here at JPL, having worked at Main (Special Collections) as well as in both large (SE) and small (NW) branches. I have also done a fair bit of committee work and special assignments as well, which brought me into contact with other departments (Facilities, CR&M, Finance, and Training). I know a lot of people and like the people I know, and I think that’s important when you need help or you need to help them.

What are a couple of the biggest challenges you face as a region manager? I think the biggest challenge is to adapt to the re-organization and the situation the Library was forced into with the recent budget cuts. Right now we are all struggling to adapt, learn new jobs, and work with new people in new locations. Many of us, including me, are uncomfortable but one of the true strengths of this organization, I believe, is that we generally like the people with whom we work and I think that will help us get through this. (At Staff Development Day, I always enjoy watching staff greeting their former workmates – it’s always positive.)

Another challenge is, given our situation, how do we define success and what should we be doing to make that happen? Even though many of us feel out of place, this gives us an excellent opportunity to try something new, offer our ideas or thoughts, or look at a situation a little bit differently. What do we have to lose?

What is your funniest experience with a customer? Sorry, can’t think of a situation off the top of my head.

Who is the person you respect most in history, professionally or personally? I have two that come to mind: Robert E. Lee, not because of the cause or the government that he served, but because of his skills as a leader. He fought well and creatively with the resources that he had, besting opponents twice his size. His men revered him because he was humble in victory and took responsibility for setbacks. He often sketched out what he wanted his commanders to do, but gave them much independence on how that was to be accomplished. At Appomattox, his ragged defeated army was saluted by his foes--the ultimate sign of respect.

The other person is tennis player Arthur Ashe. I grew up playing tennis every summer in Connecticut and had a chance to watch Ashe play at the U.S. Open. He amazed all of us by overruling an umpire’s call that had gone in his favor insisting on giving his opponent the point (he did this several times). That was the sort of tennis player that I wanted to be, one that played hard, but won well and lost well, content that I had done my best.

Jane Harris, West Region Manager (AYL, DU, WST, MAX):

What is entailed in managing a group of libraries? Good communication is very important. Also, I am working on being better organized. I am keeping lists upon lists.

You’ve been with JPL for many years. How does your experience in this library system—or elsewhere—help you as a region manager? My experiences have been a big help in answering questions from new managers. Most of the questions deal with issues that I have previously encountered.

What are a couple of the biggest challenges you face as a region manager?  Making sure the branches in the region are adequately staffed and making sure they are consistent in library procedures.

What is your funniest experience with a customer? I have had funny ones, but I don’t tend to remember them as much. I have had some memorable moments when customers thanked me. One of the most memorable moments was with a young elementary school student. It had been a busy day and I spent a lot of time helping her with a school assignment. A week or so after the encounter, she came back into the library to show me her paper. She had gotten an A+. She thanked me for my help. Her mother said she asked to come to the library so she could thank me. It was definitely one of those moments that make you glad you became a librarian.

Who is the person you respect most—in history, professionally, or personally—and why?  I would have to say my Mother. She always made the best of any situation. She had a high moral standard and did her best to instill that standard into her children. She quietly went through life helping others when she could. I once heard a relative say they never heard my mother raise her voice and after thinking about it, I had to agree.

More On AR's 40th Anniversary

Mia Brack, AR's Children’s Librarian, gave this glimpse of the library's 40th anniversary celebration:  "On January 30, Regency Square Branch celebrated 40 years with a fantastic birthday party. Council Members Clay Yarborough and John Crescimbeni presented the library with an official resolution recognizing our 40th anniversary.  We heard memories from former staff members such as Mabel Carnahan, who managed the branch for 25 years, and Deputy Director Carolyn Williams, who also once managed AR.  Deputy Director Mark Merritt served cake and Assistant Director for Branch Services Julie McNeil ladled punch. After cake and punch, Pixie the Clown entertained the children and taught them how to make balloon animals. Overall, it was a lovely event and a perfect opportunity for customers and staff to celebrate 40 great years of community together."

SE Honors Greenfield Elementary Students

On January 26, 2013, SE Regional Library Children’s Department hosted an open house for Greenfield Elementary School students and parents. Activities included library card registrations, a tour of the library collection, catalog instruction sessions, and staff presented a special story time. A particular goal of the afternoon event was to recognize the art students of Greenfield Elementary who did a special art project last spring. They studied the art of Georgia O’keeffe and painted pictures inspired by her style. The students each donated an art work and all were exhibited and sold at a special art show at the school. The money they raised was donated to Southeast to purchase new art books for their children’s collection.  Some of the books were on display.

Thirty five parents and students attended. Rhanda Hardee, Greenfield Elementary's Library Media Specialist, worked with SE's Librarian Senior Anita Haller and other staffs all afternoon to register parents, facilitate their visit, and take pictures.  Carisia Rooney, Children’s Librarian, and Karen Hardin, YA Librarian, presented the storytime and catalog instruction sessions.

Trustee King Sees Value in EB Program

Marshelle Berry, CW Region Manager, shares this news:  "On Wednesday, January 30^th, Library Trustee Ronnie King (left above), visited the Brown Eastside Branch Library.  Library Associate Tony Williams provided a tour and some background information about the Job Lab.   During the visit, a young lady who was using the Job Lab explained how much she personally benefits from this resource.  She stated that Juan Thomas and Tony Williams are always so willing to answer her many questions.  She also shared words of appreciation for Joshua Wise who took the time to practice a mock interview with her.  Because of the Job Lab, this library customer feels confident that she will ace her next interview and get the job for which she applied."

Regency Square Branch's 40th Anniversary

Kathy Lussier shares these pictures from the January 30, 2013 celebration of AR's 40th anniversary:

"Here’s a link to some pictures from the Regency Anniversary event. They are saved to a Gallery that you can access on the library’s Flickr page at:  http://flic.kr/y/r6EdQw. We’ll be sharing these on the library’s Facebook page as well.

"If you find a photo you want to download:
Double click on the photo
Under “actions” click “view all sizes”…or use the SHARE options to email it to yourself.
Choose the size you want to download
Save it to your computer."

14 Years Ago At Regency Square Branch

Fourteen years ago--1999 to be exact--Regency Square Branch completed its remodeling under the River City Renaissance Plan.  Besides the Director and other staff, Victoria Alexander, then manager of Community Relations, along with her two employees--DeLon Rowan, graphics artist, and Sara Gunter--went to assist with AR's reopening after months of renovation.  People poured into the library, absolutely delighted to have "their" library looking beautiful and ready for business.  Community Relation staff enjoyed the fruits of their labor (announcements to the press, lining up clowns to entertain kids and all preparations necessary to kick off a grand reopening).  As we greeted the first day customers, blew up baloons for kids, etc., we were amazed at the hundreds of people who took time out of their day to celebrate the reopening of Regency Square Branch.  January 30, 2013 AR celebrated its 40th anniversary and that library still looks sharp.

Beaches Staff In Manga

The Beaches Library teen area is in the process of having a makeover. Teen staffers, Gavin Lambert and Julie Rekow, were looking for inexpensive fun ways to make the walls above the teen shelving more eye catching. Since graphic novels are popular and a large part of the collection, Julie decided to take recycled foam core and markers and “manga-nize” the Beaches staff.  Julie said, "The mural was created to be a colorful tribute to our super hero staff at the Beach."

The manga mural should be a hit with the teens and a colorful, thoughtful way to show appreciation to the Beaches staff.

A Quotable Quote

                                                    "Attitude"
                                          by Charles Swindoll

"The longer I live, the more I realize the impact of attitude on my life.  Attitude to me, is more important than facts.  It is more important than the past, than education, than money, than circumstances, than failures, than successes, than what other people think or say or do.  It is more important than appreaance, giftedness or skill.  It will make or break a company...a home.  The remarkable thing is we have a choice everyday regarding the attitude we embrace for that day.  We cannot change our past...We cannot change the fact that people will act in a certain way.  We cannot change the inevitable.  The only thing we can do is play on the string we have, and that is our attitude...I am convinced that life is 10% what happens to me and 90% how I react to it.  And so it is with you...we are in charge of our attitudes."

In the News

On January 18, 2013, Jacksonville Business Journal featured Pat Morrison, Michael Sullivan, Bob Silkett, Jane Harris, Lynn Jacobson and Marshelle Berry in their "People on the Move" section.  Click below and keep clicking "next" to see all of these up-and-comers in JPL:

http://www.bizjournals.com/jacksonville/potmsearch/detail/submission/1381521/Pat_Morrison

Kudos From Customers

BEACHES BRANCH: FTU, Pg. A-6 (thanks to Kathy Lussier’s submission): “Opinion article: Mike Appell of Neptune Beach: “I would like to take a minute and give a rousing nod of support to the employees of the Jacksonville libraries. They do a wonderful job. A special thank-you to the Beaches Branch’s Terry Welch who is always willing to help with any problem you might have.”

PABLO CREEK BRANCH: “The Children's Department at Pablo Creek is amazing. So warm and inviting, I bring my nieces there all the time. The kind librarian at the front desk was very helpful and gave us wonderful service. I also thoroughly enjoyed the story time in the morning with Ms. (Cheryl) Callavini. She was so vivacious and passionate and fun with the children.”

SOUTH MANDARIN BRANCH: “The new Children's Librarian, Michelle Petrin, suggested several books for my son, a reluctant reader. I am happy to report that he has actually asked us to take him to the library for more books. My youngest enjoys the Friday story time and craft at both South Mandarin Library and the library on Kori Rd.”

SOUTHEAST BRANCH: Basics computer class 1/15/13 Question - What do you like best about the program? Answer – Teacher (Donna Peretzman).

WESTBROOK BRANCH:  “...Susan (Williamson), Richard (Martus, Security) and staff, “Thank you for a wonderful year in DVD’s, news and pleasurable talk. It’s always fun to come there and see your smiling and happy faces …”

Need A Good Idea? (Don't We All!)

October-December 2012 Innovator Award winners are now posted on JPL Neighborhood (JPLN).  Find out what innovative things these employees have done to make work for us all more efficient and improve our customer service.  On JPLN, slide down the right side and click on the light bulb.  Webb Wesconnett's Amber Holley and Greg Royce; Mandarin's staff; Southeast's Debra Wainwright and John Carter; and Andi Hammond and Kathy Lussier of the Admin team are all winners for the first quarter of FY2013.  You might find a red hot idea you can use or modify to meet your needs.

A big thank-you to Justin Keiser in Support Services for doing a great job posting JPL's Innovator Awards online.

Some Background on "The 904"

WST's Library Clerical Services Supervisor Marilyn Jordan suggested that we get input from West Regional Circulation Clerk, Sigrid Wellhausen, who was a member of the research project at UNF with Dr. Hallett, to supplement the film, The 904. Sig, as she is fondly called at WST, will be leaving the library in a few weeks to start a federal internship in Washington D.C.  Marilyn said, "We are very proud of Sig and will miss her."  Sig subsequently contributed this article:

"In 2005 Jacksonville was dubbed the murder capital of Florida, and this title remained ours for over half a decade.  In April 2011, The Florida Times Union ran an article entitled “Results are in: Duval County no longer state murder capital.” It appeared we could hand over our title to Miami-Dade. During the fall of 2011, I was approached by the chair of the Criminal Justice department at UNF, Dr. Michael Hallett, to work on a project to supplement the documentary, The 904, that highlighted the high murder rate in Jacksonville. Presented with the opportunity to do actual research concerning my community, especially as an undergraduate, I enthusiastically agreed to participate.

"Once the team was assembled, we immediately began work. My focus during the project dealt with the media’s representation of the high rate of murder in Jacksonville. Emphasis was placed on editorials in The Florida Times-Union as a window into the community discussion of the issue. We wanted to look at what the community was saying and how The Florida-Times Union portrayed the issue.  Another portion of the project was to review available statistics from FDLE. We found Miami-Dade did in fact have a higher murder rate than Jacksonville, but the statistical difference was minor. In 2010, Miami-Dade’s murder rate per 100,000 was 9.03, and Duval’s murder rate was 8.99. It was essentially a statistical tie. Our community did not lose our title, we were merely sharing it.

"The high murder rate in Jacksonville has been a concern for the community for several years, and the discussion will continue as long as we continue to compete for the title of “murder capital of Florida.” It is important to keep in mind that the goal of bringing such a troubling issue to light is not to propagate fear. Overall crime rates are dropping. The purpose of such research and activism is to help address problems our community is facing, such as poverty and school failure, that contribute to such a high crime rate. Finding a lasting solution to Jacksonville’s high murder rate must be multifaceted and will require a great deal of participation from the community as a whole." 

Pictured above are members of The 904 team:  Dr. Michael Hallett, Sigrid Wellhausen, Laura Davie, Robert Farley, Melissa Ross and Kevin Larose-Renner.

We wish you success in your new adventure in D.C., Sig, and hope you visit us when you're back in Jax.

The 904 documentary screening and discussion will be held in the Main Library Hicks Auditorium, Conference Level, 6:00 p.m., January 16, 2013; talk it up and hope to see YOU there. 

Nelly Harnish Enjoys Teaching Computer Use at Westbrook

On  January 10, as she does each Thursday, Nelly Harnish, E-Library Specialist for the Urban Core Libraries, traveled to Westbrook Branch and taught basic computer skills to appreciative adults.  Today, Nelly presented the class with a short video, via a MEL cart’s portable LCD projector, regarding the basic components of computers.

When considering the small size of Westbrook Branch, the response for computer classes has been significant.  Today, four individuals showed up for the class. Recently she had eight eager students show up for one class. 

In addition to the structured class, 11:00 a.m-12:30 p.m., Nelly also provides one on one instruction for students on resume preparation, e-mail use, and other types of computer assistance, including downloading of digital books and media to e-readers and computers.  Students can sign up for individualized training provided after the structured training class.  At other times during the week, Nelly also provides training at Brown Eastside, Dallas Graham and Brentwood Branches.  Pictured are Nelly and two seated students ready for the day’s class on keyboard use.  'Way to go, Nelly Harnish!

NW Staff Toasts A New Year

Marshelle Berry took this upbeat shot of Northwest staff as they welcomed in the New Year at a recent team meeting.  A New Year full of "good health, new ideas, and continued team work," was toasted by all the staff. Pictured L/R are Alfreda Whitfield, Chanika Kimbrough, Elaine Randolph, Maria Waters, and Gloria Buenavista. (The toast consisted of apple cider.)

And may all of you have a blessed, healthy, prosperous New Year!

P.S. (Really MLIS)

Just in:  Jessica Serrano completed her MLIS at the University of South Florida in December 2012.  CONGRATULATIONS, Jessica!

Staff Profile - January 2013

Jessica Serrano, Library Associate at Webb Wesconnett, was nominated for the Challenge the Process Award by then Branch Manager Erica Brown. Jessica won that award and also was named Employee of the Quarter for the 4th quarter of FY 2012. Jessica speaks fluent Spanish and helps Spanish customers file forms, etc., and makes them feel welcome. These and other skills led Eric Soriano to ask her to assist with Spanish computer classes at Main. Erica Brown said, “Jessica encourages the heart with her patience and kindness to everyone. She has been shopped more than anyone on the staff and I believe it is because she attracts customers with her openness and enthusiasm.” (Jessica preferred not to use a photo.) 

Q: You used WorkSource laptops and taught in Spanish while WorkSource trained in English in the next room at the Webb Wesconnett Branch Library. How did you proceed to develop this successful partnership with WorkSource?

A: When Eric Soriano asked me to assist with Spanish computer classes at Main, I shared the importance of having a computer class taught in Spanish with my supervisors at our branch. They agreed that Hispanic customers could learn quicker if they had an appointed time to work with a Spanish speaker. Granted their support, I spoke with Shelly at WorkSource and she agreed to let me use some of their laptops so that I could teach a Spanish version of basic computers at the same time she was teaching an English version. This used to be on Mondays, but since our library is now closed on Mondays, Shelly does her workshop across the street at a church now, and I teach my class here at CW on Fridays using the Mobile Laptop cart that JPL provides. When I go to the Main Library once a month, I use the computer lab and teach with Francisco Rosado who had a huge part in helping this program take off. Eric also comes for guidance and support.

Q: How does the partnership with WorkSource benefit JPL?

A: WorkSource has called Hispanic churches in the area to inform the community about our services and they left flyers throughout the Hispanic community. Because of WorkSource, we have more customers in general. Shelly gives me her schedule every month and I give her mine, and we advertise each other's classes.

Q: How do you work to develop even better computer classes for Hispanic library customers?

A: We have a great team. Eric Soriano (E-specialist focusing on multicultural access integration), Francisco Rosado (a wonderful retired teacher), two volunteers—Luis Terrón (computer expert) and Elizabeth Mendez (a bright student at FSCJ)—and I get together and brainstorm under Eric’s supervision. We review past classes and constructively criticize them. Using surveys and person-to-person feedback with our students, we constantly work on improving the courses we teach. We have changed things that didn’t work and are constantly trying new methods. The courses at Main and the courses at Webb Wesconnett coincide, so we are teaching the same thing on the same week.

Q: WorkSource does a lot of advertising for the Spanish computer classes; does JPL promote these classes as well?

A: Eric Soriano sends posters and flyers to be made and has them posted on our JPL website; all include the description of the classes, as well as the locations, dates and times. I also talk to ESL classes at CW and I’m sure Eric Soriano and other employees verbally advertise this class in their encounters with local Hispanics. CAL, at Main, also has a great part in this, as they also advertise the class to their ESL students. I hope all JPL employees will help promote the Spanish computer class to Hispanic customers whenever opportunities arise. Also, if there are any Spanish speakers in our system, please join our team. We are only two employees that are instructing the classes and really need help so that we will be able to extend these basic computer classes to other libraries! If you are interested, please contact Eric Soriano.

Q: What are your favorite things to do?

A: I enjoy hanging out with my family, traveling, dancing, watching Korean dramas and Indian movies.

More Re American Libraries Article

With the holidays, input came a little slow; however, POP's Librarian  Matthew Moyer adds this regarding his and SST's E-Specialist Andrew Coulon's recent article in American Libraries, "Andrew and I were approached by American Libraries to write a piece about collecting local music in libraries, and how this can lead to stronger partnerships between libraries and the local music community as well as a more diverse music collection. It was an honor to be asked to help start this conversation, and the best part was getting to shout out a few of the area artists we've worked with, either through the radio show or hosting them at the library."

Scroll down five articles and click on the link to read the article.

Downton Abbey Comes To SE

Volunteer Sharon Bensing added her own hand drawn depiction of the great house featured in Downton Abbey.  Sharon’s work appears in Southeast’s display promoting JPL's and WJCT's efforts to promote the start of the series’ third season, including the give-away of Downton Abbey’s three seasons on DVD.  The display includes books and DVDs featuring the series, and other items of interest to Anglophiles, as well as a tea service on loan from Gail Midon and Ananth Subramanian and will soon include a poster from JPL's and CR&M department.

Downton Abbey won numerous accolades, including a Golden Globe Award for Best Miniseries or Television Film and a Primetime Emmy Award for Outstanding Miniseries. It was recognised by Guinness World Records as the most critically acclaimed English-language television series of 2011, and became the international television series to receive the largest number of nominations in the history of the Primetime Emmy Awards, with twenty-seven in total.^[2] It was the most watched television series on both ITV and PBS, and subsequently became the most successful British costume drama series since the 1981 television serial of Brideshead Revisited.

                                                                                            
If you're one of the many addicted to Downton Abbey, the third series begins Sunday, January 6, at 9 pm on WJCT.  You won't find better actors, director, costumes, sets and lighting as the fabulous creator of this British-American period drama television series holds you spellbound again.

Great Minds Think Alike at WBK

The morning of December 27, 2012, was a cold day in the 40’s.  Library Assistant Antoinette Walker and Library Associate Ralph Henderson both arrived for work wearing argyle sweaters. The outdoor book drop was particularly full that morning because of the rainy weather the day before. Good sweater planning made this task especially easy by not having to wear heavy coats. Susan Williamson, Library Clerk, the third full time member of the Westbrook Branch team, was on leave, but we suspect she was wearing her argyle socks just the same.

What Is She Doing Now?

Sylvia Cornell was a long-time Assistant Management Improvment Officer/Deputy Director for JPL and retired in October 2002.  Some of you were here then and remember her no-nonsense business acumen and her wonderful sense of humor.  Now she seems to be a world traveler, amongst her other hobbies, as you will see in her update below.  Sylvia and her husband are pictured above at the Arctic Circle while on their trip to Alaska in June of last year.

"I was honored when asked to write about my retirement. 2012 was the tenth anniversary of my last working day. As I reflect on the years, it seems like a short period of time. I miss the people that I worked with at JPL, but I enjoy making my own schedule. Someone told me I would wonder when I had time to work, and I agree with that. Even though our activities are not very exciting, my husband and I keep very busy.

"I have also kept up with my hobbies of reading, quilting, knitting and golf. I still use the library, but mostly I get ebooks. I am still into technology and enjoy my ereader, etc. We do not yet have tablets, but they are probably our next technological purchases. We do have smart phones and love their flexibility. I am trying not to become a total dinosaur.

"My husband is a retired ecology teacher and has created a great bird and butterfly habit in our backyard. We have bird feeders in various locations and enjoy the variety of visitors we get at those feeders. We participate in Cornell University's project feeder watch and great backyard bird counts all through the year. I also enjoy amateur photography and take many bird pictures. I was rewarded this year when Cornell University included two of my photos in their 2012 gallery.

"My husband and I volunteered as marshals at the Disney PGA golf tournament for the past eight years. We continue to enjoy visiting Disney World often and make good use of the free golf rounds earned by our efforts.

"Five years ago my husband had triple bypass surgery. He is doing great, but at that point we decided to take some bucket list trips. Our first was a motor home trip to the Pacific Northwest with my sister and brother-in-law. We were gone for a month and visited Yellowstone, Grand Tetons and Mt. Rainier National Parks. We also went to Vancouver Island and Victoria, British Columbia. Other sights included Devil's Tower, Mt. Rushmore and the South Dakota Badlands. Since we enjoyed our last trip so much, the four of us decided to go in the RV to the Northeast the next year. We again visited great places including Mt. Washington, New Hampshire, Acadia National Park and Bar Harbor, Maine. We then went to Canada where we included the Bay of Fundy, New Brunswick, Halifax, Nova Scotia, Quebec City, and Montreal as stops in our month long journey. Coming home we saw Niagara Falls.

"The major trip, however, was to Fiji, Australia and New Zealand. We took guided tours of these countries and were away from home for five weeks. Fiji was a beautiful South Pacific experience. Australia was truly amazing. It is the size of this country and we saw most of the famous locations. Included were the Great Barrier Reef, Darwin, Brisbane, Alice Springs, Ayer's Rock (Uluru), a 1,000 mile train ride through the Outback, Adelaide, Melbourne, Hobart, Tasmania and Sydney. We rode camels at Ayer's Rock and, of course, toured the Opera House in Sydney. New Zealand had truly awe inspiring beauty. We toured where the Lord of the Rings movies were filmed. The sets were gone, but the forests were there and seemed alive. We met Maoris and had great visits to glow worm caves and thermal features similar to Yellowstone in Rotorua. I could go on forever since it was to me a trip of a lifetime. It was well worth adjusting to losing days and incredibly long flights.

"Our last long trip was to Alaska. We flew to Anchorage and rented an RV. We were there for a month and went most of the places the few roads led. They included Seward, Homer, Valdez, Fairbanks and the Arctic Circle. We saw glaciers calve and humpback whales in Prince William Sound. Some of my favorite animals are sea otters. We saw hundreds of them during our glacier boat tours. The highlight of the trip was five days in Denali National Park. The wild life there was amazing including moose, caribou, lynx and brown bears. We were there during the summer and experienced almost 24 hours of daylight. We wondered what they would do for July 4th fireworks. Even though it was light, the fireworks went off around 10 pm. My husband went salmon and halibut fishing. We shipped over 20 pounds of fish home. He enjoyed himself and I enjoyed the great meals we had the next year.

"The next trip we will plan is to the Southwest. I have never seen the Grand Canyon or the Utah National Parks, so they are on the agenda.

"Retirement continues to be a nice experience. I recommend it highly."