Confessions of a Rover

O.K., I admit it. I love roving reference. I know I'm not a good witness since I don't do reference every day (It's like a field trip for me). And I understand the legitimate obstacles: "I'm so swamped, quiet times at the ref. desk are my only chances to answer e-mail"; and, "What if someone comes to the desk with a question and no one is there because you're out roving?"

I could go into detail in response to these, but, suffice it to say that for me, the pros of roving in terms of enhanced customer service way outweigh the cons. It's like being on a treasure hunt. If you love helping people with real reference questions (as opposed to "Where's the restroom?," "Can I use the meeting room?," and "Something's wrong with my computer" questions), then the treasure is the real reference question, and you never know what rock you might have to look under to find one. (If you don't like doing reference, anyway, then don't bother reading further. It won't help.)

I've roved at several different branches and Main and, eventually, I always find somebody to help. Here's my technique (if you care): If I'm swamped at the reference desk, I don't rove (duh). But if I have a 10-minute window when crickets are chirping at the ref desk, a couple of times an hour I'll walk a cycle of the section of the library my desk is assigned to. (I always keep an eye on the ref desk so I can rush back if a customer approaches it.) I scour every book and a/v media aisle, and I look for wanderers out in no-man's land. I don't bother people who are sitting down at a table, but when I find anybody else, I say, "Hello. How's it going? Are you finding everything you need?" or "Can I help you find anything?" Usually, they say, "No, thanks." Almost nobody, nobody (except maybe one teen couple I caught canoodling) acts annoyed at being interrupted. Sometimes I'll do a whole cycle and not find one person who needs help, but I would say at least one out of ten people I ask (maybe more, but even that's an excellent ratio, I think), will tell me what they are looking for and open the door for a reference interview.

(Commercial Break: Sometimes, when I have to walk people all the way back to the reference desk to look something up -- or have to leave them and say, "I'll be right back," so I can go to the ref desk computer -- I will think, "Boy, an iPad would come in handy right now." But that's OK. I can wait for the "powers that be" to come around to the roving value of the iPad.)

I want to tell one story that ended in a compliment so it's going to sound like I'm bragging, but it's such a great illustration of the value of roving, I'm going to share it anyway: One time, while roving the fiction section, I came across a lady who had a list of novels she wanted to find and her approach was just to look through the fiction shelves. I was able to help her find one in the Reading List section (where she never would have thought to look on her own) and place a couple of more on reserve that we didn't have on the shelf. The conversation even opened a door to help her track down a book she couldn't think of the title of and show her how downloadable audio worked, which she had been curious about but never tried -- all this service that I might never have been able to give if I waited around for her to come to the reference desk.

Before she left, she said, "I really appreciate your help. You know, I've been using your libraries for a long time and that's the first time anyone has ever come up to me and asked if they could help me." Ouch! This was at a branch that had well-trained staff with over-all excellent customer service skills, and I bet she was an anomoly. Nevertheless, I hope a year from now, it will be really, really rare for someone to be able to truthfully make a comment like that.

I'd like to hear about your roving experiences, good and bad. If I've been too peremptory in brushing by those two obstacles I led this post with, or there are other problems I haven't thought of (I haven't mentioned shyness, which is another obstacle to roving), please share them by posting a comment.

Kudos from Customers

Argyle Branch: “The staff…is very nice and helpful. I bring my children to the Preschool Storytime and Family Art Fun programs and my children always enjoy Ms. DeLon (Rowan) and Ms. (Chiquita) Powell’s programs.”

Highlands Branch: “Ms. (Tyhedra) Wilson was excellent. She gave superb customer service.”

Mandarin Branch: "...the Children's Department has a fantastic team of librarians. Margo Crafton leads this team extraordinarily, with Shivon (Rockwood), David (Foster), and Sarah (Miller) being simply outstanding. ..."

Regency Square Branch: “...Our granddaughter (age 2) runs to the door of the story time room and is always greeted warmly by Miss Mary (Heaney), who greets all persons…in the same way."

Willowbranch Branch: “Verbal praise and encouragement for Ms. Julie (Lipschutz) and Ms. Isabelle (Pierre) and other library staff regarding reading and the concept that we were participating in a "contest" provided an incentive to read every day and use the library more often.”

Big Move in the Main Library

Last month the Main Library accomplished something Director Barbara Gubbin has been anticipating for a long time. The AV non-fiction collection on the third floor (3West) was moved down to the ground floor and replaced the Genre fiction collection, which was then moved to the third floor where the AV collection had been.

This was a massive move involving a large number of items on two separate floors. It was slated to take three weeks to complete the job but, what do you know, incredibly it took only one week!!

Kudos—and Ava Barrett’s personal thanks—to all staff that assisted in this huge accomplishment. Staff included a mix of full-time, part-time, summer, and volunteer workers who all pitched in with all their might to make this a reality:

Part-time workers: Stephanie Brendle, Margaret Gloag, Erica Stanberry, Zoe Nissen, Cheyla Scantling, Kareen Chambers, Akeem Adell, Heather Fails, Alison Pulley, Olga Rubin, Linda Tyson;

Summer workers: Rebecca Araujo, Deavaughn Bratcher, Dianne Manning, Shiquita Prince, and Jordan Washington, as well as Teens Make a Difference worker Britany Volger.

Full-time staff: Karen Deas and Robert Moseley.

Volunteers: Brian Moses, who is no longer with us, and Trey Shelton, a librarian who still volunteers here.

Importantly, the whole project was organized and supervised by Lilia Simonton, with assistance from Scott Adams and Stacey Van Hoy, to whom we cannot say enough thanks.

New signs are now in place to help our customers find the collections easily and we are very happy that we were able to get this done so well so soon.

Great Giving at Graham

Graham Branch held its Back to School event Monday, August 9, and it was a huge success. Staff had not held it for a couple of years; however, Library Clerk Delores Walker, who had organized the previous events, went the extra mile putting this one together by soliciting for donations, putting together the gift bags, and organizing nearly every other aspect of the event.

A total of 202 children and teens received Back To School supplies, and 75 of those also received personal hygiene gift bags to start the new school year. Kids were also able to choose a complete outfit from their special "Unique Boutique". (In addition to the colorful bags pictured here, many more brown bags were also made ready for kids.)

Finally, tickets were given out to each child and drawings were made at the end of the day for special prize packs. Pictured is winner Desiree Woods and her sister, Bryanna.

Congratulations to you!

Capacity Plan - Take the Staff Survey!

Godfrey's Associates has been hired by the Library to conduct a "capacity" study to identify how the Jacksonville Public Library can offer the best possible service with the limited resources that are available. The quality and efficiency of library buildings is one of the things that will be explored. The following survey provides an opportunity for you to tell the consultants what works well about your branch and what doesn't work so well.

I encourage each of you to participate in the survey. The survey link follows:

http://www.surveygizmo.com/s/345708/jacksonville-staff

It was a Zoo at Graham Branch

Graham Branch Library entertained families and critters during its Summer Library Program when Karl Boecklen, Education Programs Supervisor for the Jacksonville Zoo and Gardens, showed kids some of the wonders of the great outdoors, July 15. Here Patricia Smith and her children pose with Mr. Owl and Mr. Boecklen during the Zoo program.


Kids and grownups either like or hate hairy creatures but they are fascinating all the same, and this little buddy made an awesome appearance along with other creatures. As you see, some chose to keep a little distance.

Floating Collection - Update Re Prize Drawing

The drawing for the two prizes for answering any of the Floating Collection questions posted here on the blog is now postponed until later in August. The new drawing date will be posted on this blog as soon as possible.

Staff Profile

Carolyn Ranney, Part-time Clerical Support Specialist, won the Goal Star award for the first quarter FY2010 for consistently adding value and offering more than is requested when providing the statistical data and analysis reports used to evaluate and measure library services. She is also credited for writing and developing programs that provide the statistical data the library needs. She uses these programs and a database which she created to provide data results from various points of view. Ms. Ranney reports to Melonee Slocum, Executive Assistant to the Director.

Q: How do you see your work at JPL helping reach Destination: next goals?

A: I help reach goals by assisting with data analysis and automated reporting processes through programming to expedite administrative duties. I have also assisted with monthly reports to the Library Board and Administration and have prepared yearly analyses.

Q: What keeps you interested in working at JPL, especially since your daughter was born during your first two years here?

A: It’s my one break from motherhood. I really enjoy working for Melonee Slocum. Numbers, statistical analysis, Excel and coding are interests of mine.

Q: What experience do you have that prepared you for your current position?

A: I have degrees in math and computers. I was in the golf business for 12 years working as a merchandiser for Arnold Palmer, PGA Tour, and Disney. After that, I worked in education for seven years at a local technical college as an instructor and program chair. All my jobs involved math and budgeting.

Q: What other interests do you have?

A: I play the piano and clarinet and I’m learning the guitar. I compose music and have done background vocals in recording studios. I like golf but don’t get to do much of that these days. My husband’s and my greatest passion is tending to our two-year old daughter, Brianna. That is my spare time activity right now.

8/10 Deadline to Answer Floating Q's to Win Prizes

If you email your answers to any of the Floatnig questions to Mark Hohnadel or Cheryl Callavini by COB August 10, 2010, your name will be included in the drawing on August 16. Two names will be drawn and one employee will receive a $25 Simon gift card (good at either Towne Center or Avenues Mall) and the other will receive a flash drive.

How the West Was Won - Or How West Regional Branch Increases Efficiency

West Regional employees are constantly looking for ways to increase the efficiency of the branch. Everyone is encouraged to suggest improvements and unless there is a good reason not to try an idea, we tend to jump right in and see what happens.

This philosophy has led to a number of changes in procedures over the last few years. An example of this is the double discharge of materials. It was a surprise to some that it did not slow down the work flow and it has become a routine function of the branch. Double discharge has resulted in a decrease in customer problems allowing staff time to focus on other issues. It has reduced the number of “claims returns” and it has also greatly improved customer relations.

In addition, delivery bins for every branch were set up on tables in the delivery area. Materials going to other branches are placed in the bins immediately by the person who discharged the item. Staff working on send item lists trap and pack materials immediately. They also label and shelve holds for West customers as they work on the send list. This has reduced the number of times items are handled and sorted.

The pre-shelving area has been moved from the staff workroom into the public area. This allows customers the opportunity to browse the shelves and take materials they wish to check out, reducing the number of items to be shelved. It also makes it easier for the reference staff as customers looking for newly returned materials are escorted over to these shelves. Another advantage has been an increased staff presence in the A-V area because the pre-shelve area was set up beside “Sights and Sounds”.

Improving communication has become a major goal for branch staff especially since staff is now working in two different locations. Moreover, an internal blog has been set up so everyone can post information on procedural changes, displays, programs, safety or interesting information to other staff.

These are just a few of the changes West employees have implemented. New ideas are being tossed out for discussion all the time so there is no telling what the next innovation might be.

Capacity Plan - July Report

The JPL Capacity Plan got off to a good start this week with a three day site visit from Godfrey's Associates library consultants. Activities included meetings with the Board Capacity Plan Team, JPL Capacity Plan Team, Ron Block, and system managers; interviewing City department representatives from Facilities, IT and Planning; gathering data; evaluating the Webb Wesconnett library; interviewing Board Chair Jim Selzer; and meeting with Lynn Jacobson and Karen Walker to review data acquistion requirements.

During August, consultants will coordinate with Assistant Director Luis Flores to schedule site visits to evaluate various branches, an online survey will be posted for staff, and the consultants will begin to analyze the data that they have collected. The consultants will meet with the Board and JPL Capacity Plan teams on August 13 to update them on the results.

A total of eight community meetings will be held as part of the capacity planning process. The first four meetings will be to gather input at the beginning of the process, the final four will be to communicate the results of the process. The first four community meetings are scheduled at Webb Wesconnett and Pablo Creek on Wednesday, September 15 and, Bradham Brooks Northwest and Mandarin on Thursday, September 16. Meetings be from 7:00-8:30 pm. The communications process is being managed by a member of the consulting team, Amy Rankin, who will provide JPL with advertising, flyers and a marketing message.

If you have questions about the planning process, contact Melonee Slocum, mslocum@coj.net.

Last Two Answers to Q's Re Floating Collections

JPL staff has until COB August 10, 2010 to email answers to any/all questions about JPL's Floating Collections to either Cheryl Callavini or Mark Hohnadel and be eligible for a gift card (drawing date yet to be determined). Here are the answers to the last two questions that will be posted on this blog:

Q7: Name collections that will not float.

A: Zine collection at Main, Holocaust collection at Main, magazines, and Playaways.

Q8: Other than the JPL Staff News blog, where can I find information on floating collections?

A: On the employee portal under Team Sites; then go to floating collections.

Kudos from Customers

Bradham Brooks Northwest: “Mrs. (Maude) Scott was excellent; and very informative. Enjoyed! Loved it! We enjoyed the program very much.”

Main: “I would like to give special thanks to some very important teachers and librarians who assisted me in furthering my education: Peggy Glasnapp, Karen Wishart, Janice Adams and …to Karren Deas for her special motivation and support. …”

Mandarin: “For years I have been coming to the Library and for years one person has stood out, gone beyond, has cared and helped me over and over again, Elizabeth Garnett. …”

Pablo Creek: “I came in yesterday very frustrated and Gail (Blumberg) assisted me & helped as much as possible to fix my problem, without any hesitation.”

SST – Collection Development: “I spoke with Charlene Adkins and Lynn Jacobson in Tech Services - very helpful. Thank you Charlene and Lynn!!”

You Could Win a Gift Card Answering Floating Collections Questions

JPL staff can email their answer(s) to any of the Floating Collections questions to Mark Hohnadel or Cheryl Callavini until close of business, August 10, 2010. There will be a drawing after that for a gift card and the winner will be contacted. The date of the drawing will be announced later.

Below are the last two of eight questions and the answers will be posted on JPL Staff News blog, July 22, 2010.

Q7: Name collections that will not float.

Q8: Other than the JPL Staff News blog, where can I find information about floating collections?

Efficiency for All of Us from Training Dept.

Richard Mott offers some real help in saving time when using Microsoft applications:

When using software such as Microsoft Office applications, it’s always a kick to find a quicker, more efficient way of doing things. I’d like to share demonstrations of a couple of such tips. The first is a quicker way to find City employee e-mail addresses in Outlook by using the Check Names button.

The second has been a lifesaver for me in working with Microsoft Word. Formatting in Word can drive me crazy, especially when I’m mixing numbered lists with bullets and/or regular text. No matter what I do, sometimes I can’t seem to get the darn things to line up right. Learning how to use the Format Painter has been a big help in solving some of those headaches. Check out either one of these “Quick and Dirty Tech Tutorials” if you think they may be helpful.

What computer software tips have you discovered that have helped you be more efficient? Let me know if you would like to share them with others (rmott@coj.net or 630-2407).

Answers to Q5 & Q6 About Floating Collections

Here are answers to Q5 and Q6. You can email Mark Hohnadel or Cheryl Callavini your answers to any or all of these questions and your name will be entred for a gift card drawing after this series of questions is answered.

Q5: Will there still be a catchup system for ordering materials?

A: Yes, there will be a system in place whereby branches will be able to order new and replacement materials.

Q6: What do you tell customers who come to the desk and say they found an item from another branch on the shelf?

A: You explain that we have a new system in place that allows materials returned from other branches to stay at the branch where they are returned. Also, explain this saves time from the item going back to the owning library.

JPL Capacity Plan - Overview

In March of this year, JPL issued a Request for Proposal for a consulting team to help determine the capacity of JPL to provide services in a rapidly changing information environment given reduced funding, uncertainty about future funding, and to obtain direction from the community about which service priorities and locations are most important for the future.

Godfrey's Associates, Inc. was awarded the contract and will begin consultation work for the Library on their first site visit July 27th - July 29th. An ad hoc Board Capacity Plan team has been appointed by Board Chairperson Jim Selzer, and a senior staff team has been appointed by Director Barbara Gubbin, to work with the consultants during this process. The senior staff team includes Deputy Director Barrett King, Deputy Director Carolyn Williams, Assistant Director Luis Flores, Assistant Director Gretchen Mitchell, and Project Manager Melonee Slocum.

Project Background

JPL opened seven new libraries in FY04-05 doubling the footprint of JPL. DESTINATION:next, the Strategic Plan which following, was predicated on an expanded system, service growth and a healthy economy. Since then, the General Fund expendable accounts have been cut every year and fiscal uncertainty continues.

JPL continues to provide services at all twenty one locations with fewer staff than five years ago, and in the face of reductions to overall funding including facilities and IT. The BOT has already reduced hours at five locations to 20 hours per week, eliminated Sunday hours at all locations except the Main library, reorganized operations and eliminated positions to meet a City current year budget shortfall.

Project Purpose

The purpose of the Capacity Plan is to determine the capacity of JPL to provide services in a rapidly changing information environment given reduced funding, and uncertainty about future funding, and to obtain direction from the community about which service priorities and locations are the most important for the future.

Project Goals

A consulting firm will formulate the plan within the context of the current and anticipated budgets, the existing Strategic Plan, and library service trends including digital service delivery and other cost effective service delivery systems, to recommend sustainable library services for City of Jacksonville.

To determine capacity, the consultant will evaluate every public library facility, analyze library usage patterns, consider cost effective service delivery methods, and compile market segmentation/customer analytics data. The results will be presented to the community to determine their priorities among the affordable options.

The capacity plan will produce a long-range facilities master plan that will provide the Jacksonville community with equitable, appropriate, flexible, safe and secure environments. It will identify and recommend sustainable facilities capacity options which will best serve community needs now and in the future, and include a listing of facilities needs and costs.

JPL does not have adequate IT infrastructure and support to provide the community with the technology access they require to meet their information needs. IT analysis and cost estimates for upgrades will be a key element of the infrastructure review and analysis.

The consultants will lead a process that will engage the community on the issues of declining budgets, use and maintenance of facilities and IT, preferred library services for the various market segments in Jacksonville, and service priorities for the course of the plan. The process will explore service capacity options which may include closing, combining, or replacing existing libraries and services, and will include new digital and cost effective service delivery options.

JPL and its Board compete with other City agencies for General Fund dollars, and as a result, are subject to uncertain budget funding each year and, have no capacity to do long term planning for funding library services. The capacity plan will explore options for funding which would provide a consistent revenue stream for the administration of Jacksonville Public Library by the BOT.
Project Timeline - The capacity planning process is envisioned to be a 6-9 month project beginning in July 2010 and concluding with the final plan approval by the JPL Library Board of Trustees by February 2011.

Two Questions About Floating Collections

Email Cheryl Callavini or Mark Hohnadel your answers to any or all of these questions and your name will be entered for a gift card drawing after this series of questions is answered.

Q5: Will there still be a catchup system for ordering materials?

Q6: What do you tell customers who come to the desk and say they found an item from another branch on the shelf?

Answers to Floating Collections Questions 3 & 4

Email Cheryl Callavini or Mark Hohnadel your answers to any or all of these questions and your name will be entered for a gift card drawing after this series of six questions is answered.

Q-3: How will information on floating collections be communicated to the staff?

A: Information regarding floating collections will be communicated to staff several ways. We will communicate via training classes, email, and the staff blog. A formal communication plan is also being developed.

Q-4: What do we tell customers when they ask?

A: When customers ask, you will explain that we are using a system that keeps materials at the branch where they are returned. Also, it will make materials more readily available for customers and give them more materials from which to choose.

CW Has a Webb of Summer Library Programs

Webb Wesconnett Branch Library had 65 children at their Summer Library Program opening party, June 10 (left; Laurie Mills' two granddaughters, Haydn and Kylee stand at far right.) Amber Holley, Argyle Branch Manager, CW's Mia Brack and Jessica Serrano assisted Ms. Mills.

Children were intent on seeing critters and hearing about their characteristics as the Jacksonville Zoo presented their intriguing program.

Clifford and Laurie Mills, Library Associate, welcome kids to another fun program.

Additionally, Ms. Mills said her Tiny Tots program, held every Wednesday for kids 5 and under, is growing with as many as 52 people, including parents, in one program.

Game Day @ Northwest

Staff from Florida Times Union were here in the library to cover Northwest's Game Day Program. Here is the video and a link to the photo album that appeared in FTU's website last night.

Town Hall Meetings in May 2010

Everyone who wants to review the notes from the May Town Hall meetings can click here to review them. These notes contain important items covered that affect each JPL employee. It is also interesting to review the different questions asked by staff and answered by Administration during those three meetings.

Two More Q's About Floating Collections

Here are the second two questions and you can email your answers to Cheryl Callavini or Mark Hohnadel now or wait until Thursday, July 8, and the correct answers will be posted on this blog. Right or wrong, if you respond, your name will be included in a drawing after the next set of questions are posted.

Q: How will information on floating collections be communicated to the staff?

Q: What do we tell customers when they ask?

Staff Profile

Jim Burns is a librarian in Main's Popular Department, and he was one of the winners of the Model the Way awards recently. Alisha LeVasseur, his supervisor, attributes him with going above and beyond at everything he does. A coworker says Jim gives customers a positive experience, not just the first time but every time they visit.

Q: What do you like best about being a librarian? How long have you been at JPL?

A: Back in the day (that is, before the advent of the Internet), along with customer service, my favorite thing about being a librarian was searching through book after book to find the answer to reference questions. It was like a treasure hunt. Perhaps if I worked in the reference department I’d still be doing some book searching, but all the reference I do in the Popular Library is online. It’s quicker and easier; however, I miss the thrill of the chase. Therefore, the most enjoyable part of my job is interacting with a diverse group of customers and trying to provide good service. When I feel I’ve done that, I go home happy at the end of the day. I've worked at JPL nine years.

Q: How do you keep up with new technology? What's your personal favorite new tech gadget or idea?

A: Actually, I’m not a tekkie at all. To me technology is something that I master to whatever extent I need in order to perform my job, not for the love of the gadgetry. All that said, I’ve been pleased with the success of our self-check machines, and I am having a small love affair with my new Apple MacBook Pro at home.

Q: Who's your favorite author, or what's your favorite book? Why?

A: My favorite current authors are Carl Hiaasen and a Canadian author named Helen Humphreys. They are very different but both are--in their own ways--quirky, which is what draws me to them. As far as past authors go, John Steinbeck is my favorite, and his The Grapes of Wrath and J.D. Salinger’s The Catcher in the Rye are my favorite books of all time. Again, I like the quirkiness of the latter, and I like Steinbeck’s strong sense of social justice.

Q: What do you like to do in your free time?

A: I like to read, exercise (though that regimen has diminished since my ankle was torn up a year and a half ago), and be with my cats and those I love. I also enjoy our local public radio and public TV stations, ritual reading of The New York Times and Sports Illustrated and cooking. Ask me in a few years after I’ve retired and I’ll probably add travel and various other things I don’t find time for now.

Director Gubbin at ALA's Advocacy Day in D.C.

Library Director Barbara Gubbin, pictured front left, joined others with ALA on Capitol Hill recently to advocate for libraries.

She said, "You could not miss us in those T-shirts."

Important Social Security Information

Barbara Gubbin, Library Director, wants staff to know that Linda Eckersen has placed links to the Social Security's 'Retire Online' web page. Also, Ms. Gubbin asks that all staff read the message received from the State Librarian of Florida, Division of Library and Information Services, and use this information as needed:

"The Social Security Administration is involved in a wide variety of new and important initiatives. They have asked libraries around the country to partner with them to share information about these initiatives with the public.

"Specifically, they have asked public libraries to help promote their new national campaign Retire Online. It’s So Easy! This campaign features a new online retirement application that can be completed in as little as 15 minutes. The application, available at www.socialsecurity.gov , can easily be completed at library computers. You may view a brochure on the subject at www.socialsecurity.gov/pubs/10522.pdf .

"Partnering with the Social Security Administration to promote this initiative and others like it will benefit the populations we serve. One way you can help spread the word is by linking to the agency’s website at www.socialsecurity.gov . Another method is to publish articles about these initiatives in your newsletters or other printed materials.I

"If you have any questions and need additional information from the Social Security Administration, please contact Carolyn Houston at Carolyn.Houston@ssa.gov or 410.965.7603.

"Please consider assisting Social Security in this important effort. "

SST Adds to USA: Tetyana Lyalina-Minster

Tetyana Lyalina-Minster, who works part-time in Support Services' Cataloging Department, will celebrate this year's Independence Day as a new U.S. citizen. Her citizenship is effective as of July 1. A celebration was held at UPK and pictured L/R are: Amanda Duemmel, Cindy Chism, Gretchen Mitchell, Charlene Adkins, Debbie Moore, Stanley McIntyre (in back), Ms. Lyalina-Minster, and Doreen Cooke-Jenkins.

Congratulations, Tetyana!

Answers to First Two Q's About Floating Collection

1. How will we deal with an overflow of materials in our collection?

A: An overflow of materials can be handled several ways. You can create a display with the overflow materials, you can weed if needed, or make more space in your collection. You can also see if another branch in the system has a need for materials that you have an overflow of.

2. If we find that we have very few or no books in a certain subject area, what can we do?

A: If you find you have no books in a subject area, you can use the holds system to request items, or ask other branches in the system if they have extras they can send you. You can also request that materials in that subject area be ordered through collection development.

Don't forget to email Cheryl Callavini or Mark Hohnadel with your answer(s) so you can be eligible for the drawing.

JPL Prepares for Floating Collections

Soon JPL will begin transitioning to Floating Collections. We will start with Media, including DVDs, CDs, VHSs and books on tape. The print collection will follow and that is planned for November or December.

JPL has completed three classes on Floating Collections, and to further heighten awareness in a fun way, we will be listing two questions in this blog twice a week over the next few weeks. Below are the first two questions and any staff desiring to send an answer to either one or both questions can do so and be eligible for a prize to be awarded at the close of this series of Q’s. Send your answers to these and/or forthcoming Q’s to either Cheryl Callavini or Mark Hohnadel via email.

Q: How will staff deal with an overflow of materials in our collection?

Q: If we find that we have very few or no books in a certain subject area what can we do?

Answers to Q's will be given in the next blog; so be looking for them. (Right or wrong, staff who email their answers to either Ms. Callavini or Mr. Hohnadel will have their names entered for the prize drawing.)

After 35 Years, Naomi Bryant Retires

Naomi Bryant, Library Assistant in Acquisitions, ends her long career with the library on June 25 and will be missed by JPL staff.

On June 23, her supervisors and peers, joined by Naomi's family, honored her with a party at University Park Branch where she works in the Support Services area.

You are wished the very best always, Naomi.

Stars of Star Wars Shine at Mandarin Branch

On May 29, David Foster hosted his fourth annual Star Wars program, in which participants made arts & crafts from a galaxy far, far away by using ordinary household items and lots of imagination. The centerpiece each year is the selection of and customization of light sabers that are made from empty gift wrap rolls. Other activities included designing your own droid components from plastic egg halves, apple sauce containers, and tapioca containers, plus walking a remote R2D2 like a puppy, plus listening to stories from a miniature, robotic Yoda. With help from the 501st Legion, Florida Garrison, Squad 7, the program was a huge success with 127 people in attendance.

According to the voice/ image release forms, the following real people correspond with the following characters in the group photo (from left to right):

Brian Chittick, (TIE Fighter Pilot)
Cheyenne Bowers (Imperial Officer)
Rebecca Hudson (Storm trooper)
Michael Joiner (Darth Vader)
David Foster (Obi-David Kenobi)
Mike Milner (Imperial Officer)
Jason Sobol (Helper)
Patrick Nichols (Biker Scout)

Kudos from Customers

Beaches: “Children's room clerk, Diane Byrd, invariably goes way beyond the call of duty to help me when I come in with knotty inquires involving children's books. … Many thanks for her friendly service.”

Main – Reference: “Mr. Greg [Royce] and Ms. Crystal [Chase] are always customer service oriented and very, very helpful. I appreciate their expertise and patience."

Southeast: “Just want to compliment 'Torrie' (Pertoria Kennedy), who was working the front desk. She was friendly, professional, and helpful. Torrie provided the most pleasant service I've experienced at the library.”

University Park: “…Mr. Wise…is very pleasant…His being cordial, coupled with his professionalism, makes for a welcomed visit…”

Webb Wesconnett: “Sandra Lockley is very professional. She assisted me two weeks ago with a problem on my account. ...”

Efficiency and Operational Procedures

This article was contributed by Bill Schaefer, our new Operations Analyst, who reports to Barrett King, Deputy Director:

According to the Merriam Webster Dictionary, efficiency is the effective operation as measured by a comparison of production with cost. Put simply: are we getting a bang for our buck? The JPL receives a finite budget annually and must strive to make the best use of allocated money and resources while at the same time focusing on providing the highest quality service to the customer. Successful organizations strive to be efficient by developing operational procedures that standardize how business is conducted throughout the organization and optimize best practices based on experience and cost effectiveness. Standard operating procedures help reduce confusion, variation, and are a key step toward process improvement.

One of my primary duties is to help assist with defining how the Jacksonville Public Library system can improve its operational procedures to deliver quality services more cost-effectively, with less waste. Efficiency improvement at the JPL can take many forms ranging from the addition of new automated equipment which eases employee workload, freeing staff to focus more on customer service needs, to developing new operational processes that maintain high standards and help save money. I have been tasked to review current operational procedures and to identify to senior leadership areas where they may consider implementing procedural or policy review. I will also be involved with drafting operating procedures for review to increase library service efficiency. I have been working to become knowledgeable on the policies and regulations within the JPL and COJ systems to determine where we are today and what we can do to make tomorrow more efficient. I consider myself very fortunate to have been selected to work as part of JPL’s highly trained and professional staff, and I look forward to working with all of you.

Kids Race Sea Monsters at Graham Branch

Graham Branch held a sea monster race and party, June 17, for children. The party was one of their special Make A Splash At Your Library programs. Here Bruce Woods colors his own sea monster and shows Picasso doesn't have a thing on him.

JPL's Donations to Gift for Health

Library employees donated a total of $2,054.00 in pledges and cash/check donations toward's the City's 2010 Gift for Health campaign that closed last week. We appreciate the thoughtfulness and gifts made by those who could support this worthwhile effort.

Two New Titles & Two Wedding Dates

Ali Johnson previously worked in Marketing Communication part-time as a Communications Specialist when she was single. Now working full-time for Kathy Tekin, Library Supervisor, Youth Services, Ali has a new title--Youth Services-Community Relations Specialist. Shortly after taking her new position, she made another major change in titles--Mrs.--when she married Kyle Loftin in Orange Beach, Alabama, May 22. (Ali prefers to be known as Ali Johnson Loftin.) She gives this fun fact about their wedding: "I actually forgot to apply for my marriage license in advance for the May 22nd wedding, so the secondary wedding ceremony, which we held on the 29th in my home state of Kansas, will be our official wedding date, though we will acknowledge the 22nd as our anniversary date. " (To enlarge picture, double click on it.)

Best wishes to the bridge and groom!

Bravo Zulu!!!

Bravo Zulu!

Navy Band Southeast’s Brass Quintet, Windward Brass, treated the Northwest staff and customers to everything from “Ain’t Misbehavin” to “Amazing Grace” with a little tango thrown in. They performed musical styles ranging from traditional brass quintet literature, Broadway hits, and the popular songs of today. We even got downright patriotic with “ God Bless America”.

Just another day at the library.

Mary Heaney Inspires a Shared Vision

In the latest one-minute video story , Mary Heaney tells how she inspired a vision of a popular book club for young girls that could nurture social skills, encourage reading, and build a sense of community at the Regency Branch.

(To play properly, you may need to click Play [>], then click the Pause button, give it a minute to pre-load, then check back and click Play [>] again.)

Everyone knows someone who models the way, inspires a shared vision, challenges the process, enables others to act, and/or encourages the heart. If you have a story to share, we'd love to hear it. Please contact jpltraining@coj.net.

If you missed previous video stories, simply click the arrow on the left side of the screen to see the rest.

Main Teen Department Participates in ALA Great Stories CLUB

The Main Teen Department and Impact House have partnered to participate in the ALA Great Stories CLUB (Connecting Libraries, Underserved teens and Books) Round III grant this spring. The grant awarded 11 copies each of 3 book titles that were selected by YALSA and $200 for refreshments and gift books. A select group of Impact House teens, Ms. Perret, Ms. Elias, and Mia Clark, Librarian, have met regularly to read Gary Soto's The Afterlife. Tomorrow is their last meeting where they will celebrate with pizza and final discussions. The book club has been a big success and they plan to continue their partnership by starting a new book club in June. More information about the grant can be found in the link below.

http://www.ala.org/ala/aboutala/offices/ppo/programming/greatstories/club.cfm

Staff Profile

Matthew Moyer is innovative, interesting, has a wonderful sense of humor and is the Employee of the Quarter for the second quarter and won the Challenge the Process award recently. He, along with the Zine Committee (L/R: Josh Jubinsky, Matthew Moyer, Jessica Whittington and Andrew Coulon), helped begin a new collection at the Main Library, known as the Zine Collection, and participated in a well received Zine presentation at FLA in March.

Q: What is a Zine?

A: A zine (an abbreviation of the word fanzine, or magazine; pronounced "zeen") is most commonly a small circulation publication of original or appropriated texts and images. More broadly, the term encompasses any self-published work of minority interest usually reproduced via photocopier. They are generally produced in editions of less than 200, and profit is not the primary intent of publication. Zines are written in a variety of formats, from computer-printed text to comics to handwritten text. Print remains the most popular zine format, usually photocopied with a small circulation. Topics covered are broad, including fanfiction, music, politics, art and design, personal journals, social theory, single topic obsession, or general content far enough outside of the mainstream to be prohibitive of inclusion in more traditional media.

Q: Why did you think the Zine Collection would be a good addition to Main’s Popular Department?

A: The timing seemed right. Libraries all around the country have added zine components to their collections, but there really aren’t any such collections in public libraries in the Southeast. Why not Jacksonville?

Q: Who is the target audience for the Zine Collection?

A: Originally, the target audience was adults from the ages of 16–40. This group is familiar with the zine format and recognizes zines as a source for educational and entertaining writing. This demographic is still the core audience, but with the Zine Machine program for kids and having the poet Alan Justiss (after all, chapbooks and poetry pamphlets were the antecedents of zines) speak at our Much Ado events, we’re hoping to expand awareness of the medium.

Q: Is customer interest still growing in Zines? How do you promote the collection?

A: Interest is still very high. Our circulation has been steady, and every time we’re at an outreach, new faces approach us, surprised and happy that the library is now making these materials available. We promote the collection through our web presence (blog, Facebook, and Twitter). We’ve had musical performances and author readings to hype the collection, but more importantly, we do a lot of outreach. We’ve set up our table at concerts and other events like the Riverside Arts Market, where we sign up people for library cards and have zines available for checkout right there. We feel that it is important to take the collection out to where our audience can be found.

And people seem to love the “I Heart My Zine Library” buttons.

Q: Please recommend a couple of “best” titles from the JPL Zine Collection.

A: Where to start? Sandra Knauf’s Greenwoman zine—all about gardening and environmental consciousness—is always a favorite. Molly the Popsicle, by Christoph Meyer and his five-year old son Herbie, is a really fun read. We’ve got a massive donated archive of the famous punk zine Maximum Rock N’ Roll, which is indispensable reading for anyone interested in music subcultures. I’m personally enjoying The Rise and Fall of the Harbor Area at present. But there are so many hidden treasures in the collection right now – Food Geek, America?, Dictionary Stories, Reggae Chicken, King Cat, Galatea’s Pants, Stories That Care Forgot, Salt and Slush, Feedback…. I could go on forever.

Q: What is something people might be surprised to learn about you?

A: I’m a huge Dolly Parton fan. I want to make a pilgrimage to Dollywood.

Mandarin Branch Celebrates The River with Art

Check out the art scene at the Children’s Department at the Mandarin Branch Library. Click on the picture to get a bigger view.

The After School Art is a wonderful program at Mandarin developed by Shivon Rockward with an emphasis on different artistic and cultural styles. The children's program is offered once a month on Tuesday afternoon during the school year. Works from the program are on display on the After School Art Wall.
Customers help celebrate The River with the ABC River Celebration Bulletin Board in the Children’s Department at Mandarin. Each letter of the alphabet is an original work of art designed by our youngest library customers.
Could we be looking at the next Picasso?

Team Regency Encourages the Heart

In the latest one-minute destination:LEADERSHIP video, Lanette Jackson explains how the Regency Branch Encourages the Hearts of their co-workers by using the now-familiar "Wall of Appreciation".

(To play properly, you may need to click Play [>], then click the Pause button, give it a minute to pre-load, then check back and click Play [>] again.)


Everyone knows someone who models the way, inspires a shared vision, challenges the process, enables others to act, and/or encourages the heart. If you have a story to share, we'd love to hear it. Please contact jpltraining@coj.net.

If you missed previous video stories, simply click the arrow on the left side of the screen to see the rest.

Much Ado About Mandarin Branch Library

Mary Mlady, Volunteer Coordinator at Mandarin, (left) congratulates longtime KR Volunteer Josie Lococo on being named the Volunteer of the Quarter.

Mandarin Branch also celebrated the reopening of the branch after a five day renovation of the circulation area with a Customer Appreciation Party on Wednesday, May 12, 2:00 -3:00 pm. Cake, popcorn, bottled water and Capri sun fruit pack were served. Staff took the opportunity to demonstrate the new self check machines to customers and route them to the new interior book drops. Lynne Baldwin, Manager, and staff thank Michael Sullivan, Administrative Supervisor, for attending and showing his support.

Customers are very pleased with the new circulation area. Three self check machines, two interior book drops, new carpeting, tract lights and LCD Screen give this library area a whole new look, and Kara Heydon's pictures adorn the back wall until June 30. (Other artists' works will subsequently be displayed.)

Ms. Heydon, a local photographer, who hails from Portland Oregon, celebrates the Year of the River in this display (right) and captures the distinctive flavor of living in Northeast Florida.

Mandarin Branch staff welcome you to come see their beautiful new look and enjoy this exceptional photographic display. (Double click on the pictures for a better look.)

A BIG WELCOME TO:

Dr. Donna L. Riegel, Administrative Supervisor, who reports to Carolyn S. Williams, Deputy Director,

AND TO

Lisa Brown Buggs, Community Education and Enrichment Program Supervisor, who reports to Barrett King, Deputy Director, Administrative Services.

Artwork from Genius Factory Kids

Northwest is doing an art show. Staff used the children's department and the hallway (elevator foyer)to display the artworks.

As staff put up all the works, we were amazed at all the wonderful art projects the kids did this week. The kids were very excited to see their work displayed and to show off their artistic talents to their parents. Northwest is so proud of Genius Factory kids and their gorgeous art work! Here is a sneak peek…

View all

Get your own

Kudos from Customers

Beaches Branch: “We come to storytime every week we *LOVE* Miss Lizzie (Bourland)! She's a **SUPERSTAR!!*”

Highlands Branch: “Janet (Ducat) is a very helpful and very nice person. Every time I need something she is always there for me!”

Main – Children’s Department: “… I was very impressed with the quick response of your staff (Keith Hayes) to my request for a class visit. …My visit was fruitful in that I left with all the materials I needed to write a scenario and allow the creative staff to develop the additional information needed to attach a library visit to the Children's Lit course … .”

Main Library – Conference Center: “…Frank Smith was terrific again this year helping me navigate through all the coordination required. (In fact, he did all the work for me!) I'm grateful for his assistance and cooperation. Mitesh Sangani and his staff …were wonderful to work with as well. …”

Pablo Creek Branch: “Wanted to let you know about the wonderful service provided by your staff member Susan (Williamson). I come in here all the time to check out and pick up holds and she always gives 110%. Thank you!”

It's a bird...It's a plane...It's.....

It's a bird, it's a plane... it's Free Comic Book Day! Fifteen kids of all ages stopped by the Northwest Library on Saturday, May 1 to pick up their free comic book.

How did we do it? I pulled out comic books from our collection (Adult, Teen and Children's sections) and put them on the table decorated for the day. When the customers check out, circulation staff hands them their free comic book.

Congratulations to Brenda Javier, New American Citizen at Regency Square Branch

Team Regency recently hosted an Encourage the Heart party in honor of Brenda Javier, who was sworn in as a U.S. Citizen on March 15. Team members brought in All-American food items, dressed in red, white, and blue and celebrated Brenda’s tremendous achievement. Pictured L/R: Mary Heaney, Pamalia Null, Lucy Harris, Bernice Newsom, Marshelle Berry, Lanette Jackson, and Stephanie Harley. Brenda Javier is in the center holding her flowers.

Alfreda Whitfield's Grandson

Jaiden Franklin Hale was born Februay 16, 2010. He is the new addition to Alfreda's family.

Staff Profile

Charlene Ovshak, Library Clerical Supervisor at Pablo Creek Regional Library, won The Employee of the Quarter for the first quarter FY09/10. She is attributed with setting a personal example by being the first one on her team to embrace changes.

Q: What recent changes at JPL have had positive results?

A: The biggest change that I have seen recently to produce positive results is the Library Card/Key Chain campaign. This has been a huge plus for the customer in locating their card at the circulation desk and a huge time saver for staff in terms of customers having to search for their library cards. Further, it has given the library a daily reminder or “advertisement” to our customers to “Start Here. Go Anywhere.”

Q: What enables you to embrace change?

A: What most enables me to embrace change is to actually see the value and usefulness of the change. Not just to change for the sake of change, but to really experience positive results – better customer service, reduction of wait time, increased circulation, things like that. Change as a “flavor of the month” is old and tired. Staff and customers want to experience change that matters and impacts their lives positively.

Q: How long have you worked at JPL and what influenced you to pursue this career?

A: I have worked at JPL for over 22 years. I am a Jacksonville native and have lived here all of my life. My Dad is a retired fire fighter with over 25 years of service, and my brother is also a firefighter and he has worked for the City for 6 years. I am proud to work for my City and be associated with the Public Library and the services it provides. The Library touches so many people. I have had the opportunity to work in several branches over my career and to contribute to each community in which I have worked in a different way.

Q: Share something about yourself that most of us don’t know.

A: I am a huge “Lucy” aficionado! I have collected "I Love Lucy" memorabilia for many years and at one time even had a boat named “The Mertz”. Fred and Ethel Mertz were the best friends of Lucy and Ricky Ricardo. In fact, my two little Chihuahua dogs are named Fred and Ethel!

Q: Do you have a favorite author or book and why?

A: I am kind of an eclectic reader and don’t’ really have a favorite book or author. Sometimes I find myself reading some weird stuff based on the suggestions of my customers!

Mandarin Regional Honors Their Volunteers

The Mandarin Branch Library celebrated Volunteer Appreciation Week with a luncheon for their volunteers on April 21st. The luncheon was organized by Mary Mlady, the Adult Volunteer Coordinator, with the staff supplying the food and decorations. Mandarin is so lucky! Some of our volunteers have been working at the branch since it opened in June 1986. The food was great and the company was even better. The volunteers and staff had a wonderful time!

Floating: One System One Collection

This article was conributd by JPL's Gretchen Mitchell, Assistant Director, Support Services:

“Floating” collections are materials purchased for the system rather than a specific location or branch. When the material is returned, it is checked in and remains where returned. Major advantages include reduction in delivery and less wear/tear on materials.

There are many reasons to use this collection management model:

• Increases materials availability
• Continuously refreshes collection
• Reduces wear & tear on items
• Extends materials budget
• Less to pack/Fewer injuries
• Customer focused

JPL’s committee was formed in December 2009 to investigate, evaluate and implement the floating collection. The committee includes Lynn Jacobson, Charlene Adkins, Jill Haile, Laura Minor, Valerie Mattair, Mark Hohnadel, Brad Jaskula, Ron Block, Mia Brack, Cheryl Callavini, Ann Fridl, Gretchen Mitchell (chair), Chiquita Powell, and Jim Burns.

The first phase of the committee’s work was researching best practices. This included developing questions for other floating libraries, making a list of those libraries, and contacting or visiting those libraries. The committee compiled a comprehensive list of public libraries that float all or part of their collection. It was agreed to gather information from across the United States, not restricting our research to Florida. The committee also included researching this model through articles, blogs, and websites.

Additionally, a Floating Committee Team Site was created on the City’s portal. It is available for all staff to view. It includes all minutes, notes, and other documentation. http://inside.coj.net/li/committees/floating_committee/default.aspx

Based on the information collected in the research, the committee determined that floating the full collection was beneficial and would work.

Now in the second phase of its work, the committee is planning for the implementation. Implementation will take place in two phases: 1)floating of media and 2) floating of all other circulating materials with some exceptions.

Three subcommittees are currently hard at work.
Collections/Standardization (these two groups are working together):
The Collections committee is tasked with reviewing and making recommendations for catch up and gap ordering, rebalancing and weeding activities and any collections exceptions to floating.

The Standardization committee is reviewing and making recommendations for locations, labeling, item types and related ILS issues.

The Communications committee is responsible for determining stakeholders and developing communication plans and staff training.

Watch the staff blog, the Floating Committee’s portal team site and your email inbox for continuing updates and information. Questions can be emailed to any committee member.

Southeast Celebrates Their Volunteers

April is Volunteer Appreciation Month, and on Wednesday, April 21, 2010, Southeast Regional Library employees held a luncheon to honor their volunteers. Each volunteer was provided with a personalized Southeast Regional Certificate of Appreciation and all the food they could enjoy.

Volunteers are an integral part of the Southeast operations. They help with shelving and tasks as diverse as computer training. Pictured left to right are Valerie Morris and John Macrae, two of their most dedicated and long serving volunteers.

JPL will soon present a digital desk top clock/calendar to all of our volunteers in recognition of--and with deep appreciation--for their unselfish work at our libraries.

A Big Welcome to...

Ava Barrett, Administrative Supervisor, who reports to Carolyn Williams, Deputy Director,

and to

Bill Schaefer, Operatios Analyst, who reports to Barrett King, Deputy Director, Administrative Services & SST.

Kudos from Customers

Main – Popular: "Matthew (Moyer) on 1st floor is very friendly!"

Main Library – Genealogy: - “…He (David Fuller) is always professional, courteous, and helpful as he carries out his responsibilities. …”

Main – 2nd Floor Reference: “Greg (Royce) has been the greatest help with my son's history project. …”

Webb Wesconnett: "Mia Brack is a fabulous children's librarian…She is always very friendly and engaging. Every time I visit she helps locate what I need. …”

West Regional: “…Greg (Pierce) in particular goes out of his way & beyond the call of duty to make sure myself & the rest of my family are always taken care of.”

Carol Bailey makes Ask a Librarian realfor Miami-Dade County Administrators

Many of you helped us again this year with our Ask a Librarian Day 2010 promotions on February 23rd, and we invite you to visit the Ask a Librarian Day Recap to see the details.

Thanks to this promotion, both statewide and Jacksonville Public Library chat customer numbers have seen a boost.

More recently, Carol Bailey, manager of Pablo Creek Regional Library, found herself doing a very successful on-the-spot promotion of the service for Administrators from Miami-Dade County, during Pablo Creek's regular weekly hour of statewide Ask a Librarian live chat reference coverage.

On March 11th, the Administrators were attending a meeting of Miami-Dade County's Recreation and Culture Strategic Area Management Committee.

As Raymond Santiago, Director of the Miami-Dade Public Library System wrote to Diana Silveira, Virtual Reference Manager for Ask a Librarian:

One of the Administrators present inquired about the Ask a Librarian Service which had been seen on the Library's homepage [in the menu bar beneath the banner].

As a demonstration, the chat line was accessed and several questions were promptly and efficiently answered by the Librarian...Carol B. from Jacksonville. The Administrators were highly impressed, not only with the service, but also with the professionalism with which the questions were handled.

I would appreciate it if you could extend my thanks to Ms. B and her supervisor...for her excellent service to the residents of the State of Florida.

We have 60+ JPL associates and librarians currently providing this service, and they all do well. We are especially pleased, though, to toot Carol's horn for her.

Thanks, Carol...and thanks to all of our Ask a Librarian live chat agents.