Randy Mapanoo: Job Well Done!

Gail Blumberg recommended SST's Randy Mapanoo for a Job Well Done award and on August 25, 2016 Karen Walker presented Randy with the award.

Randy has worked well in training, mentoring, and encouraging staff and volunteer instructors in teaching tech classes. He is very supportive in this process and makes it conducive for the instructors to do well. Randy has performed outreach at various JPL functions, demonstrating 3-D printing, promoting e-services and is active in community events, such as the UNF volunteer fair, and visits senior centers, etc. He has developed new and advanced level classes (3D printing, 3D design, Excel 4, and the new MacBook series) that are offered not only at the PCR region branches but also throughout JPL. 

Randy is the program lead for Mac, Excel, and 3D classes so he coordinates with other e-specialists and volunteers who teach these classes. He helps supervise and train the volunteers and staff class instructors at UPK, AR, and PCR.  Randy is an active listener and instructs staff and customers from their viewpoint.  He ensures that he understands their questions and does not give up trouble-shooting until he finds an answer.  One of our regular customers was having trouble understanding the new interface with the self-check machines.  Randy was able to help the patron and consequently helped our clerk at the circ desk.