Beverly Ramsey (left) and Marilyn Jordan (right) presented Brenda Johnson with a Job Well Done award, August 25, 2016, at the Webb Wesconnett Branch.
Brenda is known to be patient and attentive to CW's customers, answering question in a professional, calming tone. At the circ desk she acknowledges any and all in line. At self-check, she greets all customers with
smiles--especially the
kids. Brenda really listens and laughs it up with senior citizens and many customers know her by her first name.
She is persuasive in getting customers to use self-check machines and purchase library bags (stating the money will help with adult and children's services.)
On Brenda’s desk is a Study Buddy, recently given to her from one of CW's staff, which says, “Your customer service went above and beyond when you helped the senior to
her car and carried her things."
She rarely transfers calls and always uses her “listening” ear.
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