Friday, September 18, 2015

Kudos From Customers

Graham Branch: The Library is my favorite place; I had a great experience. Ms. Tyhedra Wilson taught me how to keep account of my reading list. Thank you so much.

Highlands Branch: *Ms. Juanita Searles takes exceptional care of me and my husband. She helps us not only when we come in the library but over the phone, too. Everyone that we come in contact with is so very helpful and nice.

Main - Circulation:  …Erin Tuzuner…recognized me as the owner of a local business that she frequents. In addition to greeting me and making me feel extremely welcome she also recommended a newly arrived book to me -- a fiction novel that had elements of my business as part of the story. Jacksonville may be the biggest city in the country (by area of course) but when a librarian like Erin goes out of her way to make thoughtful reading suggestions and build relationships with the neighborhood in this way it shows that we still have the potential of being a small town in which residents receive this unique, personal service. Thanks for the tip, Erin; I liked the book and I'll be back.

Main – Special Collections: I was researching in the Florida history room and left my wallet on the table. It had over $1,000 in cash. She (Christa Snow) found my phone number, called me right away and was as nice as could be. I tried to give her a reward and she flat out refused anything of the kind. She is a wonderful person and an invaluable asset to the library.

San Marco Branch: Ms. Emily (Gideon)…is amazing. We would not continue to support the library if story time programs were cut. We home school and rely on story time.
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*Ms. Searles, formerly at DU, is now at SS

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