Friday, August 21, 2015
It Pays To Follow The Manual
AR Manager Donna Carroll said, "Teamwork was in full display at Regency Branch, August 21. A snake made its way into the workroom and after hissing
at staff decided to hide under the shelves. Through the great teamwork of
Anna Gonzalez, Bernice Newsom and Hamid Hassan (everyone else watched in
terror), they managed to capture the snake. After consulting the Get To Yes
Difficult Customer Manual, the snake was given a warning for harassing staff
and then trespassed."
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