Friday, August 21, 2015

It Pays To Follow The Manual

AR Manager Donna Carroll said, "Teamwork was in full display at Regency Branch, August 21. A snake made its way into the workroom and after hissing at staff decided to hide under the shelves.  Through the great teamwork of Anna Gonzalez, Bernice Newsom and Hamid Hassan (everyone else watched in terror), they managed to capture the snake.  After consulting the Get To Yes Difficult Customer Manual, the snake was given a warning for harassing staff and then trespassed."
  

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