Staff Profile

Carolyn Woods, Mandarin Branch Clerical Services Supervisor, is a familiar face to most of us. She and her staff received the Team Award for the 2nd quarter (January – March 2011), thanks to her then Library Supervisor Lynne Baldwin’s nomination. Ms. Woods has been credited with being instrumental in teaching employees how to drastically reduce cash handling errors and materials not being checked in properly, and for providing more up-to-date, efficient internal and external customer service. Circulation has also increased at KR due to their team efforts.

Q: You have been a Library Clerical Services Supervisor for 20+ years—ten of which were at the Main Library and before you transferred to Mandarin Branch a couple of years ago. You no doubt have learned some things that would benefit JPL staff. Would you share a couple of points with us?

A: I strive to always provide the best customer service. Most of our customers are pleasant. If someone gets upset, I don’t take it personally. I know that the next customer will be nice.

Q: What have you found most challenging and/or rewarding about being a Library Clerical Services Supervisor?

A: The most rewarding thing for me is being able to solve a long standing problem that a customer is having and see him/her leave with a smile.

Q: How have self-check and downloadable materials affected you and your circ staff at Mandarin Branch?

A: It lets us know that changes are coming and we should always be ready and prepared for changes by keeping up with JPL’s new Policies and Procedures. Since self-check came to the Mandarin Branch, our customers have been well pleased with the machines. They don’t have to wait in long check-out lines, and the self-check machine frees staff to take care of other customer requests in a timely manner.

Customers are very happy that we have materials that they can download to their new toys.

Q: What is special about your circ team, Latanza Sutton, Eric Cusaac, David Jones, Josh Santiago, Tammy Hilbert, Lisa Veal, Pamela Sherrer, Siu Yam, and Cheryl Gilmore?

A: They work as a team and always in one accord. If a team member is absent, another team member is always willing to fill in and complete the task. No matter how small his or her role may seem, everyone’s job is vital to providing great customer service. For example, part-time clerks put books back in their proper places on the shelves. Without them doing their job well every day, our customers would not be served in a timely manner. I could not do my job without my capable staff. Having a good team makes my job easier.

Q: What is the most memorable experience you have had dealing with staff or customers?

A: Seeing the smile on a child’s face when he/she gets their first Jacksonville Public Library card, then to see that child check out that first book at the self-check machine.

Q: Is there something most of us don’t know about you that you would share with us?

A: I have seven great-grandsons and one great-granddaughter.

Q: Who was your favorite mentor, teacher, or professor and why?

A: My mother was my favorite mentor. She taught me how to earn the respect of others. She would always give me this advice: always greet people with a smile, take time to think and listen to what others have to say before speaking, and always be sure of your facts. This advice has served me well when I have had to deal with difficult situations.

Q: What is your favorite book and why?

A: I love mystery authors; however, my favorite book was given to me by Aquilla Stewart, one of my clerks at the Main Library. The name of the book is Oh No, Not Louise! written by Louise Holzendorf Burnam, one of my high school classmates. Louise came through a personal tragedy and survived with courage.

Spring Thing 2011

Amber Holley submitted this account of the first and very successful "Spring Thing". (Pictured left is Barrett King, Deputy Director, Financial Management, and an unidentified staff member.):

It was a fantastic evening on Friday night, April 29, when about 90 JPL staff members enjoyed an evening of games, food, live entertainment, and fun at the Staff Development Committee’s First Ever Spring Thing.

Kathleen Brunner entertained us with a lovely flute solo. Kema DeSagrada amazed us all with her yoga expertise. Cathy Currier impressed us with the short horror film that she produced called The Attack. Eric Simmons’s band, Formatta (right, below), had the whole library rocking, and treated several audience members to free copies of one of their CDs.

We were treated to a terrific Tidbits picnic dinner that included some of the best potato salad ever. We enjoyed Cindy Chism's delicious chocolate chip cookies.

Amber Holley made some of her world famous homemade cookies and Mia Brack scored with some very colorful marshmallow treats. Katie Holmes, Diane Alexander, and Jamie Sanborn brought some of their favorite cookies to share with everyone. Hazzel Sutton treated everyone to fantastic chicken wings and a lovely cake.

Other notable distinctions from the evening include:
· Best Paper Airplane Design and Flight: Michael Sullivan
· Bravest Karaoke Performance: Mark Hohnadel
· Best Tabletop Flower Decorations: Laurie Mills
· Best Ping-Ponger: Barrett King
· Most Underrated Event that Was Truly Spectacular: Coffee and Cookies in the courtyard.

It was truly an evening of fun activities and good times with co-workers that we just don’t get to see enough. If you missed out on the on the fun, don’t despair. Start planning now to attend the Holiday Extravaganza Staff Party!

Hooties Award Winners!
· Most Likely to make you Feel like a Million Bucks-- Margo Crafton
· Most Likely to Charm the Grumpiest Customer-- Ron Block
· Most Likely to Talk to Puppets-- Eve Harm
· Most Likely to tell it like it is-- Gretchen Mitchell
· JPL Unsung Hero-- Cranston Burney
· Most Likely to Suffer a Breakdown if they catch a customer shelving a book-- Janet Ducat
· Most Likely to Shush You-- Pat Morrison
· Most Likely to Throw a Staff Party at the Drop of a Hat-- Stephanie Harley
· JPL #1 Fan-- Ron Block
· Most Likely to Crack Up Co-workers-- Linda Smith
· Most Likely to Forgive a Fine for a Sob Story—Howard Williams

Southeast Branch Staff Are Just Kids at Easter

The third annual Southeast Regional Library Employee Easter Egg Hunt was held April 26 and April 27 before the Library opened. Full and part time employees, as well as volunteers, made up the egg hunting horde. They warmed up their speed walking techniques in other parts of the library and then all lined up on the starting line to begin their treasure hunt. On the sound of the popular children’s song ”Here Comes Peter Cotton Tail”, they took off to search among the book stacks, toy center, puzzle collection, and stuffed animals for the hidden treasures—plastic Easter eggs stuffed with candy. One hundred eggs were hidden in the Children’s Department each day.

Winning the prize for most eggs found on the first day was Cathy Smith with 18 eggs, and Ralph Henderson on the second day with 24 eggs. The Grand Prize, a golden Easter egg, was found on the first day by Liz Kellerman, and then by Crystal Kadkhodaie during the second hunt. For this feat they were awarded the coveted prize of a PETERBROOKE CHOCOLATE BUNNY.

The traditional Easter egg hunt came to us from Germany. Finding the colored eggs is supposed to bring good fortune and cheer for the rest of the year. They hope that comes to pass!

Pictured upper right is Kathy Smith, P/T Shelver, holding up one of the blue eggs she found, helping her to achieve the title of egg finding champion of the first day. Also, pictured above left is Randy Mapano, Library Associate, and Nicole Rivera, a volunteer, counting eggs and relaxing after an exhaustive search.

Northwest's Youngest Visitor of the Day

Northwest Branch Library: 6 weeks old, Trinity Stewart,is the youngest visitor of the day. Welcome to the library, Trinity! (You're never too young to visit the library.)

Webb Wesconnett Staff and Kids Have Fun

Staff help keep enthusiasm high at Webb Wesconnett's two Easter programs. "Bunnies" are, L/R Vickie Leonard, Patricia Turner, Merkris Boado, Carol Bunker, and Marina Gnida.

The second Easter program in the afternoon entertained school age kids with a party at 3 pm, April 20, and 65 kids enjoyed a movie, candy, and Easter games.

Is this good customer service, or what!

Kids at CW Enjoy a Happy Easter Program

Eighty people attended an Easter program for 5 and under preschool children at Webb Wesconnett, 11am, April 20. Mia Brack, Librarian, held a storytime and Laurie Mills, Library Associate, led all the games and Easter Egg hunt.

No problem if anyone forgot his/her Easter basket; plenty of bunny bags were available (brown bags with two big eyes on each bag--some looking up, or down, or sideways--and long pink ears attached to the top of the bags.)

Lots of healthy food and some goodies, too, were provided for this enthusiastic crowd.

Campbell & Johnson Honored by Library Board of Trustees

As recently reported, Belinda
Campbell (38 years!) and Kathy Johnson (31 years!) planned to retire April 29, and the Library Board of Trustees honored each of them with their own personal Resolution at the Board's April 21 meeting. A copy of these Resolutions will become part of the permanent record of the Library Board of Trustees Minutes.

Each Resolution commended these two exemplary employees on their individual accomplishments during their long tenures of outstanding service.

Belinda (left) and Kathy are pictured in front of the new "Imiagination Squared" exhibt with their bouquets of flowers, which were also presented to them.

It won't be the same without you, ladies.

Edible Books at Beaches Branch

A new idea evolved into an interesting program developed by Library Associate Sharon Whitt at Beaches Branch, April 23. An Edible Books contest was held and Sharon prepared a book display and invited all library customers to participate in the judging of the sweet creations baked by entrants.

First place winner was "Where the Wild Things Are". Second place winner was "The Very Hungry Caterpillar" and 3rd place was "One Fish, Two Fish, Red Fish, Blue Fish."
Beaches Branch Manager Pat Doyle gives all the credit to Sharon Whitt, pictured here with one of the entries, for the success of this fun program, and as you can see by the pictures, some novel works of edible art were produced.

Customers enjoyed voting, chatting and nibbling refreshments and a good time was had by all.

Kudos from Customers

Main Library – Children’s: “Yesterday I attended a story time and tour of the Main Library with the kindergarten class .... (I am a parent of a student.) I just wanted to say how much I enjoyed the experience and how amazing the library personnel were. Miss Laura (Minnich) did an incredible job with the story time...her book & song selections, enthusiasm and energetic personality captivated the children and provided them with a fabulous library experience. And Mr. Josh's (Jubinsky) library tour was wonderful—informative, funny, interactive, and perfect for the age group. I just want to thank the Main Library for allowing us to visit and I commend these two individuals for making this such a positive, memorable library experience for the children!! Thank you so much!!”

Main Library - Reference & Periodicals: “I am very happy with the services that I receive here. The computer classes are great. Theresa Rooney is a great person and teacher, and Karen Deas is a very sweet person and patienct person. I really enjoyed the computer classes and keyboarding classes.”

Mandarin Branch: “David Foster is an outstanding worker at the Mandarin Branch Library. If his branch doesn't have a book, he continues to search until he finds and gives suggestions.”

South Mandarin Branch: “Patricia Dowdell is a librarian in the children's section. She is always so kind and helpful. ...My son left his book report book at school and he had not finished reading it yet. He needed to take an AR test on the book the very next day. Mrs. Dowdell searched high and low to find the same book. She was a life-saver !”

Webb Wesconnett Branch:: “Sandra Lockley, an employee at the Westside library, made my experience a very enjoyable one. She was very courteous and knowledgeable. She directed me to resources I never knew a public library possessed.”

Two Employees Log 69+ Years As They Retire

Belinda Campbell, Library Assistant in Support Services, left, has 38+ years logged with JPL, having worked 30 years of that time in the former Art and Music Department at the old Main Library. She was honored as Employee of the Quarter for the first quarter of FY2010 and was the subject of the January 2010 "Staff Profile". She is known for helping fellow employees with work-related information and instruction and she says, "Having a positive attitude is the key to achieving everything." (We agree, Belinda.)

Kathy Johnson, Library Assistant, has been with JPL 31+ years. She first worked for the library through the Summer Youth Employment Program at age 16--working 40 hours a week. After high school, she worked at Eugene Butler High School and Florida Community College before being hired full time at Regency Square Branch in 1980. Kathy has also served at Highlands, Eastside, Bradham Brooks Northwest and JPL's HR, Payroll, and Tech Services departments. She is pictured with the Mayor, Carolyn Williams, and Michael Sullivan (far left) when she received her 30 year service pin.

Both of these ladies will retire on April 29 and will be recognized by Library Board Chair Jim Selzer and Library Director Barbara Gubbin for their service at the Library Board meeting, April 21. They have been loyal and contributed no small amount to the success of the Jacksonville Public Library.

Thank you, Belinda and Kathy. You will be sorely missed.

Seeing Red at Southeast Regional Library

April 16 was designated as Red Shirt Day at Southeast Regional. Friday, at closing time, employees decided to wear red shirts the next day. If you visited Southeast Regional this past Saturday and happened to notice all the “red,” now you know what was up. Pictured top row (L/R) are Ananth Subramanian, Circulation Clerk; Joyce Myllykangas, Circulation Clerk; Curious George, participant; Anita Haller, Senior Children’s Librarian; Mary Smith, PT Shelver. Pictured bottom row (L/R) are Alan Clark, Adult Reference Librarian; Barbara Hughes, Library Assistant; and Marela Cajic, PT Circulation Clerk.

Cambodian New Year Celebrated at Webb Wesconnett Branch

Cambodia's New Year, called Khmer, was celebrated at Webb Wesconnett Branch, April 14, with a program featuring crafts,
dancers in native dress, ethnic food and a short film. The film was shown to about 42 attendees, who learned about Cambodia and its customs.

Jessica Serrano, Library Associate and head of the Teen department, put this entertaining and educational program together. She also prepared pork egg rolls for customers and staff to enjoy.

Director Gubbin's Town Hall Meetings, April 26, 27 & 28, 2011

Library Director Barbara A. B. Gubbin will hold three Town Hall meetings soon, which she always encourages employees to attend and be informed about current events and future plans and developments that will affect JPL and the City.

All Town Hall meetings will be held from 2:30 pm - 4:00 pm:

Tuesday, April 26, 2011 - Live at Main Library, Room MP-1, Conference Level, & broadcast to Pablo Creek and West Regional Branch Libraries

Wednesday, April 27, 2011 - Live at Main (same room) & broadcast to South Mandarin and West Regional Branch Libraries

Thursday, April 28, 2011- Live at Bradham Brooks Northwest Branch Library - No broadcasts are planned.

Jim Selzer, Board Chair, Kicks Off National Library Week

April 10-16 is National Library Week and Jim Selzer, Chair, Library Board of Trustees, pictured left, kicked off our special week in the Zimmerman Overlook at the Main Library on Monday.

He gave an eye-popping review of the value of JPL's staff and services to over 5 million visitors in one year. Some of the statistics he quoted: 68% of Duval County residents have a JPL card. (Yet the library makes up only 3% of the City's budget.)

Volunteers contributed 30,867 hours to JPL. Library customers saved $100 million+ last year borrowing JPL materials rather than buying them. Children spent over 5 1/2 million minutes on library computers, and 163,324 area children and teens attended JPL programs last year, representing nearly the entire youth population of Duval County. Last year, residents used JPL every 1.5 seconds and librarians answered 1,050,872 reference questions.

Mr. Selzer pointed out that JPL has contributed greatly to the economic welfare of Jacksonville in that its computers have allowed many to search online for jobs and email resumes--not to mention the personal service JPL staff gave when needed.

Additionally, more than 12,000 people received job training and placement services through WORKSource at JPL locations since late 2009. Almost 44% of those who received WORKSource services found employment.

Notably, combined attendance of 1,640,772 at Jaguars, FL-GA, Suns, Giants and Sharks games must bow to the fact that 3 times more people visited our libraries last year!

As Mr. Selzer closed his speech, he encouraged everyone to support the Jacksonville Public Library, contact their elected officials, and then welcomed Councilman Dick Brown (pictured right above) to the podium. CM Brown read a Resolution by the City Council in recognition of National Library Week and acknowledging JPL's many contributions to this community. The framed Resolution was presented to Mr. Selzer for JPL.

Wally Bowden's poster for JPL's celebration of National Library Week was a big hit and Mr. Selzer placed it "front and center" for this occasion. A copy of it is included here, if you would like to print a copy.

Teens DO Make A Difference at Regency Square Branch

Here are two terrific temporary employees, Victoria Miller and DeSean Orduna, and they are ‘Teens Making a Difference’ at Regency Square Branch Library. They created and maintain the display shown here. Regency Square Branch employees are very pleased with these two young people. Besides creating book displays, they help customers on the computers, assist with Teen programs and with weeding and collection maintenance projects. Victoria and DeSean have also assisted with children’s craft projects, done a little shelving, and other duties. They will be missed when their tenure is completed. A great big round of applause for you, Victoria and DeSean!

Mandarin Branch Teen Librarian Don Carpenter Makes News

Teen Librarian Don Carpenter is keeping pace with teenagers' new interests at Mandarin Branch Library. You might find an idea or two you could use in this April 7 article in the Mandarin Sun section of The Florida Times-Union:

http://jacksonville.com/community/mandarin/2011-04-07/story/qa-don-carpenter-being-around-books-where-jacksonville-librarian

Changes in Civil Service and Personnel Rules & Regs

Just in case you haven't noticed, the Civil Service and Personnel Rules and Regulations have been updated for the first time in more than a decade. The effective date of the new Rules is Oct. 1, 2010, with a new advisory being added recently. Check out the links on the City's home page.

Highlands Branch Is Crafty

Eva Newton, Library Associate at the Highlands Regional Library developed a craft program for Teens and Tweens, which will run during April. T&T's can build a useful basket over the three day program. (It takes 3 1/2 - 4 hours to complete this basket made of popsicle sticks and glue.) On the left is a colorful basket under construction and on the right is a finished product. Notice the two different kinds of lids. You could paste your favorite picture on the inside of the lid or add your own creative ideas to embellish this thriftily made basket and do your own program.

Staff Profile

As you can see in Curt Beadell’s answers, he is a kaleidoscope of creative talent and that rare ability to view life from another’s “window”. You wonder why we have his baby picture? Well, we asked him to send his favorite picture of himself to include with this article and this is it. He was a beautiful baby and he is an interesting guy.

Q: As a Teen Librarian your Model the Way award was based mostly on adult programs. How did you plan and execute both teen and adult programs so successfully?

A: The Adult Book Club was probably the easiest to implement since the adults came to me asking if there was a book club. However, it did take several months to get everyone together and start the club. The attendance of each individual varies from one month to the next but each meeting has 10-12 who participate. The Chess Club stemmed from the increasing number of patrons who checked sets out at the reference desk. Attendance varies from 5-20 including a local chess club that drops in occasionally to challenge new players. The other programs that work successfully were inspired by community activities that indicated the library would be a suitable site for not only finding one more place to enjoy a cultural outlet but also to meet others with a similar interest.

Q: What previous experience has helped you most with your current responsibilities?

A: My experience as a paralegal was invaluable in working with a wide variety of clients. Multi-tasking and setting priorities helped in meeting deadlines that have at times been surprisingly challenging working in a library setting. My experience in the corps de ballet with a major ballet company gave me the opportunity to work with luminaries on the world stage. This magic translates to my daily work in the library. Within a short walk, I can find Piaget in the 100s, renew my acquaintance with Nureyev in the 700s or delve into the somber past with Elie Wiesel in the 900s.

Q: Keeping up with fast-paced teenagers is a challenge. How do you keep them interested and coming back to JPL?

A: Books. The circulation of teen books at Pablo Creek has been demanding on many levels so it is obvious that teens still go to the library for traditional purposes. Providing the reading material they seek for recreational purposes and for school requires constant attention. Teens also look to the library to complete required community service, so it behooves me to make those opportunities available to them in order to maintain their positive opinion of the library.

Q: Why is “Teen Librarian” a good fit for you?

A: My first career as a ballet dancer required me to work closely with teens even after I turned forty. I have been told it took me about 25 years to grow out of my adolescence because of the nature of that career so perhaps I still think like a teen.

Q: Have teens taught you anything special?

A: I have learned from teens that it is healthy to explore new interests in order to develop as an individual and lead a more satisfying life. When teaching ballet to teens, I watched with disappointment as talented students stopped taking classes in order to participate in sports or other artistic endeavors. Later, some returned and are now enjoying successful careers as dancers.

Q: Do you have a favorite book or movie of all time?

A: Sir Walter Scott’s “The Lady of the Lake.” The book and the silent film.

Q: What was outstanding about it?

A: Besides embroidering the history of Scotland with magical threads, the songs in this poem include “Ave Maria” and “Hail to the Chief.”

Q: What place in the world would you moist like to visit?

A: I have already been to most of the places I would like to visit. However, my wife would like to go to Australia and New Zealand so I guess that would be my priority.

South Mandarin Customers Like Book Clubs

South Mandarin Branch Manager Ed Murray reports that this fiscal year SOM has run a popular children’s book club for grades 3-5. Each club meets after school on first Wednesdays and features a movie tie-in the following Saturday morning. Titles have included The Spiderwick Chronicles, Tuck Everlasting, and Bridge to Terabithia. South Mandarin’s two adult book clubs meet monthly, with the first club specializing in fiction and some biographies, and the more recently-organized club focusing on mysteries. Both clubs have expanded to 10 members each, making the collection of reads for these expanding groups a challenge!

Northwest Library's 20th Anniversary Celebration

Northwest Branch Library celebrated it's 20th Anniversary yesterday. We thank you all for your support and generosity for making the event a success. Here are sample pictures from the event.
Click the post title for the slideshow.

Melonee Slocum Retiring After 23 Years

Melonee Slocum is well known to most JPL employees because of her wide range of service over 23 years. She worked in public service as a reference librarian, senior librarian and library supervisor, and as Manager of Murray Hill, Webb Wesconnett, and Northwest branch libraries. She also worked in Automated Systems (now ILS) as Circulation Systems Librarian and in Administrative Services as Administrative Librarian.

Over the past five years she has served as a member of the senior administrative team working as Executive Assistant to the Director and, most recently, as Manager for Strategic Initiatives. As a member of the administrative team, Mrs. Slocum was Project Manager for DESTINATION: next, the Strategic Plan, and the Capacity Plan. She chaired the Destination Leaders Team which works on strategic plan based service priorities, goals and objectives, and implemented the Balanced Scorecard. She worked closely with Barbara A. B. Gubbin and the Board of Library Trustees on policy, strategic communication, customer satisfaction, statistical trends and the budget.

Additionally, Mrs. Slocum served on various committees as a member of Beta Phi Mu International Library & Information Studies Honor Society, American Library Association, the Public Library Association, and the Florida Library Association.

She has published in Library Journal, Florida Libraries, and most recently has contributed an article in a soon to be published book by Joe Matthews and Peter Hernon called Listening to the Customer.

Melonee and her husband, Phil, a retired JPL librarian, live on the Ribault River where they enjoy organic gardening, backyard birding, and thinking about fishing.

She has contributed so much to the library system that it is difficult to imagine JPL without her when she retires on April 8.

Melonee, all the happiness and contentment your heart and mind can hold are wished for you as you begin a new chapter of your rich book of life.

Northwest Library's 20th Anniversary Celebration

Come one, come all. Join the Bradham*Brooks Northwest's staff as we celebrate two decades of service to the Northside community with family programs and refreshments.

Door prize drawing for those who attend the event.

Pleases call the reference desk for more information. 904-765-5402.

We Can Do It!

Mandarin Branch Manager Lynne Baldwin sent this picture of (L/R) LaTanza Sutton, Library Assistant, Linda Smith, Library Associate, Carolyn Woods, Library Clerical Service Supervisor, and Don Carpenter, Library Associate, celebrating Women’s History Month.

Noah and One of the Animals (not from the Ark)

Noah Thomas, Library Clerk at Argyle Branch, is commended by Librarian Chiquita Powell for her presenting her first Toddler Time program. Noah graciously stepped in and took over Toddler Time with a week's notice. She had 15 participants and all of the parents and children enjoyed storytime. Noah is a prime example of exhibiting teamwork and she is appreciated for all she does in the Children’s Department.

Pet Meals on Wheels Display at CW Is Big Success

Laurie Mills at the Webb Wesconnett Branch Library reports that CW has had the largest number of participants and the most people donating to Pet Meals on Wheels of anywhere in the city. CW employees attribute their success to this display with a demure puppy that gets more response than a bark or a bite.

Kudos from Customers

BEACHES BRANCH: “I ... had EXCELLENT customer service from Terry Welch. I needed to know how to be able to read library books on my e-reader. She didn't just hand the sheet of directions and walk away. She took the time to go over it with me and explain where I would find things on the website and the reader. She made me feel confident that when I got home I could do it. ...”

MAIN – CHILDREN’S: "I wish to thank Jaime Sanborn and JPL for participating in Windy Hill's Literacy Week Parent Night … (This) enabled Windy Hill parents to attend workshops with teachers to help them prepare their children to be successful in … FCAT. To allow parents uninterrupted time with teachers, Jaime graciously presented children's stories and activities to the Pre-K, Kindergarten and First Grade students. Her outstanding expertise and professional demeanor reflect well on Jaime and JPL. …”

MAIN – TEEN DEPT.: “Keli Likins was extremely helpful in educating me about your e-books program and the Nook reader. She also helped me access online databases (for Consumer Reports) that I didn't know was available. She is a GREAT library employee and resource for the City!”

MANDARIN BRANCH: “I took my granddaughter to the toddler story time …The program was terrific and the librarian, David Foster, who led the event, was wonderful. David was patient, had a delightful manner, recognized the regulars and made an effort to learn the names of the newcomers and had a variety of songs, games, stories and activities for the children. What a fabulous program and a fabulous group leader.”

UNIVERSITY PARK BRANCH: “…Joanna Tuskey … is a very nice and caring person to my two grandchildren. …When she returned my call, I told her thank you and that I would call the next day on Saturday because it was going to be my granddaughter's birthday …Well, the next morning, Joanna called me to ask if I was coming in … and I told her yes. She told me she had something for my granddaughter for her birthday. When Sydeny and I arrived at the library, I asked to speak with Joanna. She came out with a balloon with the Disney princess on it and a small birthday cake of Dora; Sydeny loves Dora. My granddaughter was so happy; and I greatly appreciated her thinking of my granddaughter in such a special way. … I also would like to mention how much I appreciated Mina Figuerrez … for her professionalism and kindness …”

History, Art, & The Ramonda Flea Market

Pablo Creek Branch Manager Carol Bailey said their library is currently hosting a fascinating art display through the end of March called “The Ramona Flea Market: A Cornucopia of Culture.” Artist Tomas Vercher, pictured left, created photo collages depicting the wide variety of cultures represented at the weekend event, which is the oldest flea market in Jacksonville.

Northwest Library is Ready for Spring

Spring into the Northwest Library and grab a "bloomin" good book.

Why Is This Election Called a "Unitary" Election"?

This is a crucial time in our city government, and shortly we will vote on a new Mayor, 14 City Council and 5 City Council At Large members, as well as Sheriff, Property Appraiser, Tax Collector and Supervisor of Elections, who will take office, July 1, 2011. Hopefully, you have registered to vote and will pursue information you need to make wise choices.

All of the March “Unitary” candidate information can be found at this website: duvalelections.com; under “Candidates and Committees”, select “Filed Candidates”.

We have listed websites for all the Mayoral candidates below to whet your appetites to explore.

Mayoral candidates who have appeared on local forums recently:
Alvin Brown—http://www.alvinformayor.com/
Warren Lee—http://winwithwarren.com/default.aspx
Mike Hogan—http://hoganformayor.com/mike-hogan-home.php
Audrey Moran—http://www.imwithaudrey.com/
Rick Mullaney—http://mullaneyformayor.com/
Steven Irvine—http://savingjax.com/

Other mayoral candidates who are qualified:
Andy Bryan--andybryan@comcast.net
David Crosby--davidformayor@bellsouth.net
Christopher Hills--mailto:Hills--cmahills@yahoo.com
James Moser--moser_james@yahoo.com

Early voting is open until March 20, 2011; sites and hours can also be found at duvalelections.com. Voting day is Tuesday, March 22, 2011, 7 am – 7 pm. This election is called “Unitary”—not primary—because it involves only our Consolidated City government (no State or federal candidates). Everyone who is registered from any party can vote for his/her choice, whether he/she is a Democrat, Republican, or has no party affiliation (NPA).

If a candidate gets 50%+1 in the final voting tabulation on March 22, 2011, that person is the outright winner and does not have to go to the general election, Tuesday, May 17, 2011, but will be named the outright winner. Otherwise, the top two from each or the same party will go to the general election. You can vote for any party candidate, March 22, and in the general election, May 17, 2011.

Your vote IS important!

Children's Chapter for Years 3-8, March 19

Early literacy is a priority with JPL, the JPL Foundation, the Duval County Public Schools, which the Foundation partnered with for this year's Children's Chapter, and Target stores, this year's presentor.

Children's Chapter is one of the most popular segments of the JPL Foundation's annual literary event, Much Ado About Books. It will be held at the Main Library, Conference level, 9 am-1 pm, Saturday, March 19, 2011, and focuses on ages 3 - 8.

Sponsor dollars will support JPL's ongoing programs, and organizations interested in sponsoring this free event, can contact Diane Brunet-Garcia at dbrunet@brunetgarcia.com or (904)346-1977.

Guest authors feature Natonal Book Award Recipient, Kimberly Willis Holt, Piper Reed Navy Brat; Catherine Burkee, Me and Green; Jane Wood, Adventures on Amelia Island: A Pirate, A Princess, and Buried Treasure; Dr. Robet MeLosh, Swat; and Dr. Katie Monnin, Teaching Graphic Novels.

These authors, booths with crafts, educational activities and book readings at Children's Chapter promise an intriguing lineup for families.

JPL Has a History of:

The Friends of JPL are holding their Annual Spring Author Luncheon at noon, April 13, 2011. Jacksonville's own Dr. Wayne Wood will speak on "The History of the Jacksonville Public Library" at San Jose Country Club, 7529 San Jose Boulevard. Admission is $25 and you are requested to RSVP by April 11 to the BOOKtique, 630-2304, or email: sfutch@coj.net. Payment may be made by cash, check, or credit card. Please mail checks to: BOOKtique, 303 N. Laura St., Jacksonville, FL 32202, or indicate you will pay at the door.

Good cuisine, beautiful venue, and those who have heard Dr. Wood's presentations know he is an interesting speaker and, for sure, he has a good subject to address. Hope to see you there!

Kids' Collages = Great Display at Mandarin

Children learned about the artist Romaire Bearden and created collages during the Tune In Tuesday program on February 1, presented by Shivon Rockward, Library Associate at Mandarin. Shivon also created a display using collages with information about the artist. As you see, Shivon has a good concept of color and balance, resulting in a display that drew a lot of attention.

Much Ado at Mandarin

Mandarin Branch Manager Lynne Baldwin is obviously proud of JPL staff and submitted this upbeat report: You could say that Start Here.Go Anywhere is the way to describe Mandarin Library Associate Linda Smith (left). She started February with a bang and away she went. Along with Library Assistant Donna Peretzman from Main, she presented Overdrive and Beyond Training for the E Collection, she organized the AARP free tax assistance, served as the Early Voting liaison for the branch, scheduled the Tai Chi Gung classes (attendance of 134 for the month), set up the JEA Energy Workshop (40+ in attendance), moved the paperback spinner collection to the regular collection, assisted with creating the new Romance and African American Fiction Collections, worked circulation, answered reference questions right and left, checked out laptops, hosted a movie presentation in conjunction with the Deadly Medicine Exhibit, created not one but two displays (African American Month display at left) for the month and covered book drop on the Presidents Day Holiday. What a month and what an employee!

Teen Tech Week Coming Up

Teen Tech Week, which will be celebrated March 6 - 12, 2011, is a national initiative sponsored by the Young Adult Library Services Association and is aimed at teens, their parents, educators and other concerned adults that highlights nonprint resources at the library. The 2011 theme — Mix and Mash @ your library — focuses on encouraging teens to use library resources to express their creativity by developing their own unique online content and safely sharing it by using online collaborative tools. The purpose of the initiative is to ensure that teens are competent and ethical users of technologies, especially those that are offered through libraries such as DVDs, databases, audiobooks, and videogames. Teen Tech Week encourages teens to use libraries' nonprint resources for education and recreation, and to recognize that librarians are qualified, trusted professionals in the field of information technology. You can see Ali Johnson on Channel 47 promoting Teen Tech Week and JPL's plans for it at this web site:
http://www.clipsyndicate.com/video/playlist/20896/2256248?title=action_news_top_videos&wpid=9614

Staff Profile

Tamara Crotts is a delightful person who has a depth that only comes through overcoming many obstacles as she has after a serious car accident that has taken years of effort to recover. As you can see, she is interested in helping others, and in so doing, she has been instrumental in improving JPL.

Q: How long have you been with JPL and where have you worked during your tenure?
A: I have worked as a part-time employee for 15 years. I took time off to get married, again when each of our two boys were born, and later when I was in a bad car accident. I worked at Highlands Branch Library for three years as a page at the circulation desk, supervised by Pat Douglas. I also worked some Saturdays and Sundays at that time. Then I worked for Tech Services for six years, supervised by Katie O’Shea, and now for almost five years, I have worked in the Interlibrary Loan Department with Carolyn Hampton and Betty Person, and our supervisor, Heather Campbell.

Q: Your decision to pursue improving communication between part-time staff, getting recognition for their contributions, and creating an avenue for sharing ideas and questions pertaining to their work was an ambitious goal. How did you achieve all that?
A: I took two classes with Mr. Mott and between him and Mrs. Campbell, the drive to develop part-time employees’ ideas began, for which I am grateful. When I took the Destination Leadership class the first time, it was not successful. However, after taking the second part, I was able to describe what I wanted to do and that has resulted in improved communications between part-time employees with their supervisors and their ideas have been brought out in the open. To get part-timers’ input, I sent out a survey about what they considered communications to be and asked them to express their ideas. I received about 160 replies back from the 200 surveys sent out, which to me was a statement of interest in and of itself. First, I separated the surveys—ones that expressed ideas from ones that did not wish to participate. Then I sent the ones with ideas we could use to all the part-time supervisors—not just one to each branch. Deborah Moore, Stanley McIntyre, and Shirley Blevins, for instance, have been with JPL 15+ years and could speak from good experience. Now I am challenging the process to see which part-time employees’ ideas and suggested changes have been implemented by the supervisors.

Q: What are the results of your efforts on behalf of part-time personnel?
A: I have found that part-time employees now have better communication with their supervisors. Most part-time employees have great ideas and most are pretty content with their jobs.

Q: What do you find most interesting about your work?
A: In Interlibrary Loan, I pack the books to return to their sources. I enjoy seeing the many different titles we receive from libraries and cities throughout the U. S. and particularly Canada. It’s neat to hold a book that has traveled from thousands of miles away, see how other libraries treat their books, the different book labels, and even their varied address labels provided for return of materials. It is intriguing to see what people read and even though I haven’t met them, I get a mental image of the readers when I see the types of books they request.

Q: What is something that most people do not know about you?
A: I am a talker. I have two boys; Elijah is 19 and John is 18. I still like sitting on the floor, and, yes, I can still get up. I am going to school part-time to get my A.S. degree in Education. I have four classes left and I will graduate from Florida State College at Jacksonville. I have a cat that is a year old, twin cats that are four, and an eleven year old wire hair mix. Five generations of my family include Methodist ministers and my sister is a minister in Homestead, Florida. My Mom and Dad are retired and live here in Jacksonville. I am proud of my work in ILL, my church work, and my family.

Kudos from Customers

Argyle Branch: “Over the years I have received wonderful service from the librarians but I want to especially mention Elyse (Fare) because she always goes above board to help and offer information above and beyond. We have discovered fantastic books due to her recommendations.”

Highlands Branch: “Beverly Mason helped us out with my son’s project. She helped find the books we needed and with operating the Internet.”

Webb Wesconnett Branch: “I left my wallet at the Webb Library. One of the outstanding staff members (Patricia Turner) had already left a message on my answering machine by the time I got home letting me know it was safe. Thank you so much!”

Mandarin and South Mandarin Branches: “The children's librarians at the Mandarin and South Mandarin libraries are excellent- most especially I have dealt with Margo Crafton and David (Foster).”

Staff Profile

Sara Gunter, Administrative Aide, has spent 20 of her 22 years with the City working for JPL-- about 11 years in Administration and prior to that in Customer Relations where she worked with her supervisor and the Director to build JPL Foundation’s Night of Literary Feasts (now Much Ado About Books), and later to get support for a new Main Library, six new libraries, and existing libraries renovated under the Better Jacksonville Plan, etc. In her first two years with the City, she worked in Public Utilities, then was Executive Secretary to the City’s Finance Director. Very early in her career, she worked for a former first lady of Florida, Alma Warren.

1. Congratulations for winning a City of Jacksonville Rewards & Recognitions Goal Star award! Your Destination Leadership goals for FY10 included “enabling others to act” by developing a series of JPL Staff News that highlighted best practices throughout the system. What has Destination Leadership meant to you and how has it shaped your work?
A: Destination Leadership (DL) is JPL administration’s success guide for its library system. One of DL’s tools in FY2010 was a report called Service Measures that monitored—monthly and quarterly—JPL’s progress towards identified goals in customer service, resource management, and economic development. Melonee Slocum, Manager for Strategic Initiatives, assigned me the task of providing statistics for this report and several other monthly statistical reports drawn from Counting Opinions that show JPL’s progress towards DL’s FY goals. By keeping a regular pulse on JPL’s progress throughout the year, I am ever aware of where we are and where improvement is needed. I am continually amazed at the level of customer service provided by JPL staff to so many.

2. In addition to managing the JPL Staff News blog, what are your major responsibilities?
A: Customer service; any assignment Andi Hammond, my immediate supervisor, gives me, or any task designated by the Director or Deputy Director; taking minutes for Capacity Plan and Library Leadership meetings; keeping abreast of JPL’s service plans, goals, activities, etc.; and United Way campaign.

3. What is your approach to managing both internal and external customers?
A: A-1 on my priority list is customer service—internal and external—and everyone is my customer. Customers need to know you care and how you listen tells them whether you do or not. It’s my job to listen intently, to ask questions when needed, research when necessary, and to provide input within my purview that helps resolve problems in a courteous, expedient, succinct, accurate way. Sometimes that can be done in a phone call or visit from a customer, then, if needed, referral to the respective branch manager or administrative supervisor, a draft letter for the Director, a report for Ms. Hammond or Mrs. Slocum, or a question from JPL, Foundation, or Friends staff.

4. What kind of books do you enjoy reading and why?
A: I have 66 nonfiction books that are my favorites; they’re full of history, wisdom, moral guidance, mankind’s successes, failures, passions, wars, discipline and the lack thereof, love, hate, and hope.

5. What is something that most people would be surprised to know about you?
A: I am a native Floridian, born on an island where on a still, starlit night you could not tell where the sky ended and the reflection of the stars began in the water. I enjoyed green turtle (while it was still legal to catch them), redfish, mullet, palmetto salad, roasted oysters on the beach, pulled peaches and plums from my grandparents’ trees in the summer, swam, picked blueberries, and enjoyed the world’s most glorious sunsets. (Sunrises were splendid, too, but I didn’t often get up that early.) Once I tried to walk across the chicken yard w/o stepping in it. What did I learn from that? Effective strategy is vital to avoid unnecessary messes.

Theresa Barmer Retires from JPL After 30 Years

Theresa DeGuzman Barmer retired from the Jacksonville Public Library and the Southeast Branch Library as Branch Manager on January 28. In her 30 years and 2 months with JPL, she worked at the Regency Square Branch with Mabel Carnahan, Webb Wesconnett Branch with Margaret Smith and then moved to the “old” Main Library where she worked in the Fine Arts Department with C. J. (Jeff) Driggers. Then she transferred to Cataloging, Automation, and Technical Services with Sylvia Cornell. Later, Theresa transferred to the Webb Wesconnett Branch and then finally settled at Southeast Branch.

A retirement gathering was organized and on January 25, everyone present expressed their best wishes to her, while enjoying cake and ice cream refreshments. Pictured (L/R) are Suzanne Neikirk, P/T Shelver; Anita Haller, Librarian; Theresa Barmer, Retiree; Shedriek Battle, Library Associate Senior; and Arnetta Girardeau, Librarian.

Theresa plans to read, watch movies, volunteer, and hang out with ex- JPL staffers Jane Ambler and Susan Newton and current JPL staffers to be named later.

500 Hours of Volunteer Work in Less Than Two Years!

Lorraine Wilson began volunteering at University Park Branch Library in June 2009. She works 10-15 hours a week Monday-Friday and assists with shelving, pulling the holds pickup list, helping with the reserves and also with weeding material. In addition to her assistance at UPK, she volunteers at the Arlington Community Services Food Bank and other places in the neighborhood.

Ms. Wilson received her 500 hour pin recently, and, of course, a celebration was held to honor her accomplishment. She is the first volunteer at University Park Branch to hit the 500 hour mark. Branch staff report that she is an incredible asset to UPK and to JPL. Thank you from the bottom of our hearts, Ms. Wilson, and we hope you keep voluntering.

Update on 2011 JPL Bookmark Contest

Kathy Tekin, Youth Services Coordinator, reports they have received lots of entries for the Bookmark Contest and the judges have selected the winning entries. Winners will be announced during National Library Week in April. Stay tuned for further updates.

Miss Ewe Wants You!

Hello, all you library worker peoples. This is Miss Ewe, your very favorite library sheep. I am here to help ewe help you. I mean you help me. Ugh, does anyone here speak sheep? Anyway, back to the important stuff... me.

Some library peoples came up with the idea to promote me... I mean the library and all its wonderful services through puppet plays. Thus a library committee is being formed to make puppet plays. They would be used to teach patrons about services, be used as tutorials and get the word out about the library using their most wonderful, fuzzy, brillant.....

Hello, my fellow library staff. This is JaxCat, one of the puppet performers. I play the helpful library worker who handles the challenging patron i.e. Ms. Ewe. She is currently occupied with describing how great she is. It will take her a while so I thought I would share with you the video that WE all made (Miss Ewe, JaxCat, Al Gator, and Officer Ruff) as a staff commerical to give you an idea of what we were looking for:




Basically we are needing people to create scripts, handle the puppets, make props, film, edit video and help promote our puppet plays. If you are interested, please send an email to Eve Harm or Rita Vernon (our current helpful humans). Help us tap into the creativity and imagination within JPL. Thank you.

Main Library Children's Staff Acquires Masters Degree

Jamie Ann Sanborn, Library Associate Senior in the Main Library Children's Department, reports that she graduated from Florida State University with her Masters in Information and Library Science, Specializing in Youth Services and School Library on December 11, 2010.

Congratulations to you, Jamie!

Kudos from Customers

In December 2010, numerous compliments for staff and service were received; however, only three mentioned employees by name:

Bradham Brooks Northwest: "Mrs. (Maude) Scott was very good and the children were very attentive to her reading. ... We loved her and look look forward to our next time."

Pablo Creek Branch: "Kim (Greenwood) in Reference has helped me enormously - she is always full of knowledge & patience.

University Park Branch: "Michael (Rouse), Marlin, (Day), Mina (Figuerrez), Kim (Hamlton), Mary (Calcagni), Leanna (Trail), and Jerry (custodian's last name unknown) are extraordinary professionals. Each one is always at-the-ready to assist me with requests from boooking a room to holding books. I love UPK. ..."

January 2011 Kudos from Customers:

Beaches Branch: "Many of your library staff is very nice and professional. ... Terry (Theresa Welch) and others are extremely friendly and it is appreciated."

Brown Eastside Branch: "... Howard (Williams) over here at Brown (Eastside) has shown me how to copy and paste as well as update my résumé. And sweet little Ms. Valerie (Govan) has been here for what seems like forever. If she has a day off when I come and I don't see her face something just seems off about that visit until she returns."

Main - Teen Department: "Keli Likins and Mia Clark are my favorite helpers. We have built a friendship over the years..."

South Mandarin Branch: "David Foster is the best! He can always give you the information you’re looking for without even looking it up. Title, author or suggestions, whatever...he cannot be stumped! He is always very eager to help. "

West Regional Branch: "The librarians (Mrs. Chris Caven and Ms. Sara Mills) do a wonderful job of involving the children and teaching them. Both of them are very kind and caring towards the kids and moms. I am also very happy with the cleanliness of the library. James (last name unknown) does a great job keeping the facility up to par. He is also very friendly and greets me by name each time I visit."

Shivon Rockward Receives MLS

Lynne Baldwin, Mandarin Branch's Library Supervisor, sent this picture of Margo Crafton (right), Librarian Senior, congratulating Shivon Rockward, Library Associate, on graduating from library school with a Master of Library Science degree.

May we all add our sincere congratulations to you, also, Shivon; what a tremendous achievement!

Staff Profile

Julie McNeil is the Main Library Supervisor over Reference, Periodicals, Nonfiction, and Children's Departments. She received awards for Employee of the 4th Quarter and Model the Way. Julie was credited with buildng cooperative relationships, creating and offering in-house training, including Tutor.com staff classes. Julie also keeps detailed records of various funds and knows how collection funds are spent. She had well thought out recommendations for FY2011 goals. Her immediate supervisor is Ava Barrett. Among her many accomplishments, Julie is also the proud mother of a beautiful teenage daughter, Kyra.

1. What is special about supervising the Main Library’s Nonfiction, Reference, Periodicals and Children’s Departments?

I love this department because we deal with such a diverse population. There’s lots of variety and we have things here that none of the branches offer, such as newspapers and magazines on microfilm and the Foundation Collection. We have an extensive nonfiction collection so we can usually find something on our shelves for everybody. I love working at the Main Library because I learn so much from all of my colleagues and the other Main managers, and we always have interesting incident reports. In the past year I took over supervision of the Children’s Department. I started my career with JPL as a Children’s Librarian at KR so I enjoy helping out in the children’s department as needed.

2. What issues would Main Library Nonfiction, Reference, Periodicals and Children’s face that branch reference desks might not encounter?

Overall, I think we deal with many of the same issues that the branches deal with; however, I think our customers' expectations are high because we do have such a large collection. They’re disappointed when we don’t have an item they need. Customers are often surprised that we don’t have every magazine and newspaper out there but thankfully we can usually fulfill their needs with the online resources.

3. What changes in technology—or other outside influences--do you see that will affect Main’s Nonfiction and Periodicals?

While we still have an extensive reference collection, the online databases are quickly replacing the need for many of these items. We continue to weed the reference collection, moving many of the books to the circulating collection. A challenge for the Periodicals Department is the ever-changing access to magazines via our online resources. We’ve stopped binding periodicals due to space considerations, relying on our online resources for access. However, our online databases change content regularly with no warning, leaving us without access to some key resources.

4. What experience prepared you for your current library supervisory position and how do you stay abreast of things in this Information Age?

My four years as a Children’s Librarian at KR gave me a good foundation for supervising. At that time there were no Children’s Librarian Senior positions but from day one I supervised two full time and three part time employees. Gretchen Mitchell was the Page Supervisor in KR's Adult Department and I learned how to interview pages with her. I promoted to Librarian Senior over the Periodicals Department at Main in 1999 and learned most of what I know today about supervising from Gretchen, who was the Library Supervisor of BSD. To stay in touch with the issues, I try to read library literature and follow a few library blogs.

5. What is your favorite pastime or hobby?

I love reading, doing yoga, and I’m a big football fan (Jaguars and Gators).

Peggy Glasnapp Retires from FTE at Main Library

Peggy Glasnapp, Librarian in the Main Periodicals Department, retired on December 30 after 11 ½ years with JPL. Peggy started her career with JPL in the basement of the old Main Library and quickly became the resident expert on Periodicals for the system. She was instrumental in getting all branch periodicals holdings as well as Main bound periodicals added to JAXCAT. She was also an excellent reference librarian who truly loved assisting customers with a variety of library resources. Although she is no longer with us full-time, Peggy has asked to be added to the “Sunday-only” librarian list and plans to work occasional Sundays as needed. Congratulations, Peggy, and we hope you enjoy your retirement. You will be missed.

"Polar Express" Comes to Webb Wesconnett

Webb Wesconnett Branch created their own wonderland and held a Polar Express party, December 22, featuring the movie. Some attendees had the pleasure of "riding" in CW's "Express" (chairs lined up like a train and hemmed by garland as seen in picture at left) as they watched the film. Christmas carols were sung and popcorn, sugar cookies, and hot chocolate were served.

This was CW's second year hosting this holiday program and 122 people, including parents and grandparents, enjoyed the festivities. Staff gave out 50 tickets and both years they have had people waiting to get in, hoping to pick up tickets from no-shows.
Pictured right above are Merikris Boado, Laurie Mills, and Victoria Hill, some of the staff that made this program a grand success.

THANK YOU, DONORS TO UNITED WAY--OR ANY WAY YOU GIVE

$14.963.73 is JPL's final total for United Way funds collected for 2010. JPL people have caring hearts. Many of you give to UW and/or to many other needs in our community.

May all your giving and caring for others come back to you a thousand ways--each and every one of you.

In addition to UW donors, JPL's branch, Main, and SST United Way representatives are to be commended for their dedication and seeing that funds were turned in on time.

Special fundraisers at the library occurred for the first time. Center for Adult Learning Manager Sharon Jaskula brought in numerous items and Jennifer Martinez helped with CAL's raffle; they raised $200. Hazzel Sutton, Special Collections UW rep, raffled a beautiful vase with glass flowers and raised $70--on one vase! And we had the usual City wide Staff Sale in Hemming Plaza that garnered about $100, and most of that was on cookie sales.

Jim Patterson and Pam McClellan worked hard to get all the donations together and we turned it all in just in time to enjoy and wish Y O U Merry Christmas, Happy Hanukkah, and Happy Holidays!