JPL Staff News: Kudos from Customers

Monday, March 21, 2011

Kudos from Customers

BEACHES BRANCH: “I ... had EXCELLENT customer service from Terry Welch. I needed to know how to be able to read library books on my e-reader. She didn't just hand the sheet of directions and walk away. She took the time to go over it with me and explain where I would find things on the website and the reader. She made me feel confident that when I got home I could do it. ...”

MAIN – CHILDREN’S: "I wish to thank Jaime Sanborn and JPL for participating in Windy Hill's Literacy Week Parent Night … (This) enabled Windy Hill parents to attend workshops with teachers to help them prepare their children to be successful in … FCAT. To allow parents uninterrupted time with teachers, Jaime graciously presented children's stories and activities to the Pre-K, Kindergarten and First Grade students. Her outstanding expertise and professional demeanor reflect well on Jaime and JPL. …”

MAIN – TEEN DEPT.: “Keli Likins was extremely helpful in educating me about your e-books program and the Nook reader. She also helped me access online databases (for Consumer Reports) that I didn't know was available. She is a GREAT library employee and resource for the City!”

MANDARIN BRANCH: “I took my granddaughter to the toddler story time …The program was terrific and the librarian, David Foster, who led the event, was wonderful. David was patient, had a delightful manner, recognized the regulars and made an effort to learn the names of the newcomers and had a variety of songs, games, stories and activities for the children. What a fabulous program and a fabulous group leader.”

UNIVERSITY PARK BRANCH: “…Joanna Tuskey … is a very nice and caring person to my two grandchildren. …When she returned my call, I told her thank you and that I would call the next day on Saturday because it was going to be my granddaughter's birthday …Well, the next morning, Joanna called me to ask if I was coming in … and I told her yes. She told me she had something for my granddaughter for her birthday. When Sydeny and I arrived at the library, I asked to speak with Joanna. She came out with a balloon with the Disney princess on it and a small birthday cake of Dora; Sydeny loves Dora. My granddaughter was so happy; and I greatly appreciated her thinking of my granddaughter in such a special way. … I also would like to mention how much I appreciated Mina Figuerrez … for her professionalism and kindness …”

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THREE STAFF HONORED AT CW

In December, Deputy Director Julie McNeil presented service pins to Kristi Dorney (middle in pic) for 20 years at JPL; Cassy Manning (left) for five service years; and Helena Davenport for five years serving JPL. Kristi received a congratulatory letter from Mayor Curry, and Cassy and Helena each received a letter of appreciation from Director Tim Rogers. Cassy, Kristi, and Helena also enjoyed a socially-distanced party given in their honor. All of us send our thanks, too, for your years with the library.

MR. MOSELEY: CONGRATS ON 20 YEARS & A JOB WELL DONE!

DON'T NEED TO BE A DUMMY; JUST READ BOOKS FOR DUMMIES

PT shelver with help from Teen Associate Beverly Mason created a “I thought you said Mummy…No I said Book for Dummies” display to transition to fall/Halloween and highlight DU’s For Dummies series of books on a variety of topics. DU Manager Eric Soriano added, “There’s also a new ‘Interactive chess display’ by Librarian Benjamin Smith. Books and DVDs are available for checkout while customers enjoy actually playing the game. Ben is also planning to offer possible chess classes.”

LIGHT BULB GOES OFF IN CREATIVE DECKER'S HEAD

YS Asociate Decker Cavosie hosted EB’s first “Minute to Win It,” April 9, 2019, where 15 teens competed in various challenges under a 60 second time limit. Participants discussed strategies and difficulties throughout the program and exhibited creative problem-solving to gain advantages. Each month at the end of the program, the teen with the most points writes their name on the “Minute to Win It Undisputed Championship” belt Decker made. The belt will be displayed until the following month when the reigning champion will defend their title.

HAIL, HAIL THE GANG'S ALL HERE FOR MELODIE BRUNSON'S 5 YEAR CELEBRATION!

January 17, 2019, Deputy Director Julie McNeil presented Melodie Brunson with Director Tim Rogers' congratulatory letter for her five years of service and her service pin. Melodie also enjoyed a big cheer from West Branch's staff pictured here. Back row: Jessica Carpenter (clerk), Eve Harm (YS Librarian 1), Shannon Buchanan (clerk), Larry Singer (volunteer), John Jessee (Assistant Branch Manager), & Manager Kathleen Brunner. Front row: Latisha Woolbright (clerk), Julie Horton (YS Library Assistant), & Melodie Brunson (YS PT Associate.)

THANKS, MANDY ELLIOTT, FOR 5 GOOD YEARS OF SERVICE

JANICE ADAMS CELEBRATES FIVE YEARS W/JPL

Library Associate Janice Adams received her 5 year service pin from Webb Region Manager Lynne Baldwin, January 31, 2018, along with a letter from Library Director Tim Rogers thanking and commending Janice for her service to JPL, the City and the community. Staff at Webb surprised Janice with not one but two cakes, a card, a bouquet of flowers and a gift card. Branch Manager Kathy Tekin joined Lynne to say, "Congratulations to you, Janice, for 5+ years of outstanding service to the Jacksonville community."

STUDY BUDDY SHARED BY 3 IN MAIN TEEN DEPT.

A Thank You From Denise Thomas

To the JPL Family: I wish to thank each and every one of you for your caring responses during my time of need. For those who were not aware, time was needed for surgery and recovery from breast cancer. I want you to know that all donated leave, words of encouragement, random acts of kindness and those beautiful smiles are appreciated.

I am a breast cancer survivor as a result of God’s Grace and an early detection of the cancer. May I suggest that each of you, if you have not already done so, take time to schedule health screenings of any kind knowing that these can be lifesaving methods for you.

To God be the glory for the things he has done. I am now free of cancer and want to say again that I appreciate what you did for me. Not knowing who my time donors were, I am not able to give individual hugs; collectively to the JPL Family I say THANK YOU a million times over.

Denise Thomas, JPL’s Center for Adult Learning at Main.

MARILYN JORDAN SENDS THANKS TO STAFF WHO DONATED TIME FOR HER RECENTLY

SANTA AND KIDS AT MAIN

Main's Children’s departmemt had a jolly great time with Old Saint Nick this year. We handed out jingle bells, read a sleigh ride picture book and, of course, sang the Jingle Bells song. Next, resident elf, Carisia Rooney, took over and kept the line smiling as they waited to verify that indeed, Santa’s whiskers were real and so was his tummy! Afterward, Jonathan Sandbach held a bell-decorating class (complete with glitter) so the kids could take some of the holiday fun home with them.

MATTHEW TAYLOR, LIBRARIAN I, WITH MAIN LIBRARY 15 YEARS

DENISE THOMAS CELEBRATES 15 YEARS WITH JPL

Denise is a Literacy Program Specialist in the Center for Adult Learning, located on the Conference level of the Main Library. She has done so much good for the community beside all the wonderful things she does for children in her position with JPL. Deputy Director Jennifer Giltrop (far left) gave Denise a congratulatory letter from Mayor Curry and her 15 year service pin. Denise is 2nd from left, then CAL Manager Katie Devanny, & Tammy Owens. We join with them in congratulating you, Denise.