Kudos from Customers

BEACHES BRANCH: “I ... had EXCELLENT customer service from Terry Welch. I needed to know how to be able to read library books on my e-reader. She didn't just hand the sheet of directions and walk away. She took the time to go over it with me and explain where I would find things on the website and the reader. She made me feel confident that when I got home I could do it. ...”

MAIN – CHILDREN’S: "I wish to thank Jaime Sanborn and JPL for participating in Windy Hill's Literacy Week Parent Night … (This) enabled Windy Hill parents to attend workshops with teachers to help them prepare their children to be successful in … FCAT. To allow parents uninterrupted time with teachers, Jaime graciously presented children's stories and activities to the Pre-K, Kindergarten and First Grade students. Her outstanding expertise and professional demeanor reflect well on Jaime and JPL. …”

MAIN – TEEN DEPT.: “Keli Likins was extremely helpful in educating me about your e-books program and the Nook reader. She also helped me access online databases (for Consumer Reports) that I didn't know was available. She is a GREAT library employee and resource for the City!”

MANDARIN BRANCH: “I took my granddaughter to the toddler story time …The program was terrific and the librarian, David Foster, who led the event, was wonderful. David was patient, had a delightful manner, recognized the regulars and made an effort to learn the names of the newcomers and had a variety of songs, games, stories and activities for the children. What a fabulous program and a fabulous group leader.”

UNIVERSITY PARK BRANCH: “…Joanna Tuskey … is a very nice and caring person to my two grandchildren. …When she returned my call, I told her thank you and that I would call the next day on Saturday because it was going to be my granddaughter's birthday …Well, the next morning, Joanna called me to ask if I was coming in … and I told her yes. She told me she had something for my granddaughter for her birthday. When Sydeny and I arrived at the library, I asked to speak with Joanna. She came out with a balloon with the Disney princess on it and a small birthday cake of Dora; Sydeny loves Dora. My granddaughter was so happy; and I greatly appreciated her thinking of my granddaughter in such a special way. … I also would like to mention how much I appreciated Mina Figuerrez … for her professionalism and kindness …”

History, Art, & The Ramonda Flea Market

Pablo Creek Branch Manager Carol Bailey said their library is currently hosting a fascinating art display through the end of March called “The Ramona Flea Market: A Cornucopia of Culture.” Artist Tomas Vercher, pictured left, created photo collages depicting the wide variety of cultures represented at the weekend event, which is the oldest flea market in Jacksonville.

Northwest Library is Ready for Spring

Spring into the Northwest Library and grab a "bloomin" good book.

Why Is This Election Called a "Unitary" Election"?

This is a crucial time in our city government, and shortly we will vote on a new Mayor, 14 City Council and 5 City Council At Large members, as well as Sheriff, Property Appraiser, Tax Collector and Supervisor of Elections, who will take office, July 1, 2011. Hopefully, you have registered to vote and will pursue information you need to make wise choices.

All of the March “Unitary” candidate information can be found at this website: duvalelections.com; under “Candidates and Committees”, select “Filed Candidates”.

We have listed websites for all the Mayoral candidates below to whet your appetites to explore.

Mayoral candidates who have appeared on local forums recently:
Alvin Brown—http://www.alvinformayor.com/
Warren Lee—http://winwithwarren.com/default.aspx
Mike Hogan—http://hoganformayor.com/mike-hogan-home.php
Audrey Moran—http://www.imwithaudrey.com/
Rick Mullaney—http://mullaneyformayor.com/
Steven Irvine—http://savingjax.com/

Other mayoral candidates who are qualified:
Andy Bryan--andybryan@comcast.net
David Crosby--davidformayor@bellsouth.net
Christopher Hills--mailto:Hills--cmahills@yahoo.com
James Moser--moser_james@yahoo.com

Early voting is open until March 20, 2011; sites and hours can also be found at duvalelections.com. Voting day is Tuesday, March 22, 2011, 7 am – 7 pm. This election is called “Unitary”—not primary—because it involves only our Consolidated City government (no State or federal candidates). Everyone who is registered from any party can vote for his/her choice, whether he/she is a Democrat, Republican, or has no party affiliation (NPA).

If a candidate gets 50%+1 in the final voting tabulation on March 22, 2011, that person is the outright winner and does not have to go to the general election, Tuesday, May 17, 2011, but will be named the outright winner. Otherwise, the top two from each or the same party will go to the general election. You can vote for any party candidate, March 22, and in the general election, May 17, 2011.

Your vote IS important!

Children's Chapter for Years 3-8, March 19

Early literacy is a priority with JPL, the JPL Foundation, the Duval County Public Schools, which the Foundation partnered with for this year's Children's Chapter, and Target stores, this year's presentor.

Children's Chapter is one of the most popular segments of the JPL Foundation's annual literary event, Much Ado About Books. It will be held at the Main Library, Conference level, 9 am-1 pm, Saturday, March 19, 2011, and focuses on ages 3 - 8.

Sponsor dollars will support JPL's ongoing programs, and organizations interested in sponsoring this free event, can contact Diane Brunet-Garcia at dbrunet@brunetgarcia.com or (904)346-1977.

Guest authors feature Natonal Book Award Recipient, Kimberly Willis Holt, Piper Reed Navy Brat; Catherine Burkee, Me and Green; Jane Wood, Adventures on Amelia Island: A Pirate, A Princess, and Buried Treasure; Dr. Robet MeLosh, Swat; and Dr. Katie Monnin, Teaching Graphic Novels.

These authors, booths with crafts, educational activities and book readings at Children's Chapter promise an intriguing lineup for families.

JPL Has a History of:

The Friends of JPL are holding their Annual Spring Author Luncheon at noon, April 13, 2011. Jacksonville's own Dr. Wayne Wood will speak on "The History of the Jacksonville Public Library" at San Jose Country Club, 7529 San Jose Boulevard. Admission is $25 and you are requested to RSVP by April 11 to the BOOKtique, 630-2304, or email: sfutch@coj.net. Payment may be made by cash, check, or credit card. Please mail checks to: BOOKtique, 303 N. Laura St., Jacksonville, FL 32202, or indicate you will pay at the door.

Good cuisine, beautiful venue, and those who have heard Dr. Wood's presentations know he is an interesting speaker and, for sure, he has a good subject to address. Hope to see you there!

Kids' Collages = Great Display at Mandarin

Children learned about the artist Romaire Bearden and created collages during the Tune In Tuesday program on February 1, presented by Shivon Rockward, Library Associate at Mandarin. Shivon also created a display using collages with information about the artist. As you see, Shivon has a good concept of color and balance, resulting in a display that drew a lot of attention.

Much Ado at Mandarin

Mandarin Branch Manager Lynne Baldwin is obviously proud of JPL staff and submitted this upbeat report: You could say that Start Here.Go Anywhere is the way to describe Mandarin Library Associate Linda Smith (left). She started February with a bang and away she went. Along with Library Assistant Donna Peretzman from Main, she presented Overdrive and Beyond Training for the E Collection, she organized the AARP free tax assistance, served as the Early Voting liaison for the branch, scheduled the Tai Chi Gung classes (attendance of 134 for the month), set up the JEA Energy Workshop (40+ in attendance), moved the paperback spinner collection to the regular collection, assisted with creating the new Romance and African American Fiction Collections, worked circulation, answered reference questions right and left, checked out laptops, hosted a movie presentation in conjunction with the Deadly Medicine Exhibit, created not one but two displays (African American Month display at left) for the month and covered book drop on the Presidents Day Holiday. What a month and what an employee!

Teen Tech Week Coming Up

Teen Tech Week, which will be celebrated March 6 - 12, 2011, is a national initiative sponsored by the Young Adult Library Services Association and is aimed at teens, their parents, educators and other concerned adults that highlights nonprint resources at the library. The 2011 theme — Mix and Mash @ your library — focuses on encouraging teens to use library resources to express their creativity by developing their own unique online content and safely sharing it by using online collaborative tools. The purpose of the initiative is to ensure that teens are competent and ethical users of technologies, especially those that are offered through libraries such as DVDs, databases, audiobooks, and videogames. Teen Tech Week encourages teens to use libraries' nonprint resources for education and recreation, and to recognize that librarians are qualified, trusted professionals in the field of information technology. You can see Ali Johnson on Channel 47 promoting Teen Tech Week and JPL's plans for it at this web site:
http://www.clipsyndicate.com/video/playlist/20896/2256248?title=action_news_top_videos&wpid=9614

Staff Profile

Tamara Crotts is a delightful person who has a depth that only comes through overcoming many obstacles as she has after a serious car accident that has taken years of effort to recover. As you can see, she is interested in helping others, and in so doing, she has been instrumental in improving JPL.

Q: How long have you been with JPL and where have you worked during your tenure?
A: I have worked as a part-time employee for 15 years. I took time off to get married, again when each of our two boys were born, and later when I was in a bad car accident. I worked at Highlands Branch Library for three years as a page at the circulation desk, supervised by Pat Douglas. I also worked some Saturdays and Sundays at that time. Then I worked for Tech Services for six years, supervised by Katie O’Shea, and now for almost five years, I have worked in the Interlibrary Loan Department with Carolyn Hampton and Betty Person, and our supervisor, Heather Campbell.

Q: Your decision to pursue improving communication between part-time staff, getting recognition for their contributions, and creating an avenue for sharing ideas and questions pertaining to their work was an ambitious goal. How did you achieve all that?
A: I took two classes with Mr. Mott and between him and Mrs. Campbell, the drive to develop part-time employees’ ideas began, for which I am grateful. When I took the Destination Leadership class the first time, it was not successful. However, after taking the second part, I was able to describe what I wanted to do and that has resulted in improved communications between part-time employees with their supervisors and their ideas have been brought out in the open. To get part-timers’ input, I sent out a survey about what they considered communications to be and asked them to express their ideas. I received about 160 replies back from the 200 surveys sent out, which to me was a statement of interest in and of itself. First, I separated the surveys—ones that expressed ideas from ones that did not wish to participate. Then I sent the ones with ideas we could use to all the part-time supervisors—not just one to each branch. Deborah Moore, Stanley McIntyre, and Shirley Blevins, for instance, have been with JPL 15+ years and could speak from good experience. Now I am challenging the process to see which part-time employees’ ideas and suggested changes have been implemented by the supervisors.

Q: What are the results of your efforts on behalf of part-time personnel?
A: I have found that part-time employees now have better communication with their supervisors. Most part-time employees have great ideas and most are pretty content with their jobs.

Q: What do you find most interesting about your work?
A: In Interlibrary Loan, I pack the books to return to their sources. I enjoy seeing the many different titles we receive from libraries and cities throughout the U. S. and particularly Canada. It’s neat to hold a book that has traveled from thousands of miles away, see how other libraries treat their books, the different book labels, and even their varied address labels provided for return of materials. It is intriguing to see what people read and even though I haven’t met them, I get a mental image of the readers when I see the types of books they request.

Q: What is something that most people do not know about you?
A: I am a talker. I have two boys; Elijah is 19 and John is 18. I still like sitting on the floor, and, yes, I can still get up. I am going to school part-time to get my A.S. degree in Education. I have four classes left and I will graduate from Florida State College at Jacksonville. I have a cat that is a year old, twin cats that are four, and an eleven year old wire hair mix. Five generations of my family include Methodist ministers and my sister is a minister in Homestead, Florida. My Mom and Dad are retired and live here in Jacksonville. I am proud of my work in ILL, my church work, and my family.

Kudos from Customers

Argyle Branch: “Over the years I have received wonderful service from the librarians but I want to especially mention Elyse (Fare) because she always goes above board to help and offer information above and beyond. We have discovered fantastic books due to her recommendations.”

Highlands Branch: “Beverly Mason helped us out with my son’s project. She helped find the books we needed and with operating the Internet.”

Webb Wesconnett Branch: “I left my wallet at the Webb Library. One of the outstanding staff members (Patricia Turner) had already left a message on my answering machine by the time I got home letting me know it was safe. Thank you so much!”

Mandarin and South Mandarin Branches: “The children's librarians at the Mandarin and South Mandarin libraries are excellent- most especially I have dealt with Margo Crafton and David (Foster).”

Staff Profile

Sara Gunter, Administrative Aide, has spent 20 of her 22 years with the City working for JPL-- about 11 years in Administration and prior to that in Customer Relations where she worked with her supervisor and the Director to build JPL Foundation’s Night of Literary Feasts (now Much Ado About Books), and later to get support for a new Main Library, six new libraries, and existing libraries renovated under the Better Jacksonville Plan, etc. In her first two years with the City, she worked in Public Utilities, then was Executive Secretary to the City’s Finance Director. Very early in her career, she worked for a former first lady of Florida, Alma Warren.

1. Congratulations for winning a City of Jacksonville Rewards & Recognitions Goal Star award! Your Destination Leadership goals for FY10 included “enabling others to act” by developing a series of JPL Staff News that highlighted best practices throughout the system. What has Destination Leadership meant to you and how has it shaped your work?
A: Destination Leadership (DL) is JPL administration’s success guide for its library system. One of DL’s tools in FY2010 was a report called Service Measures that monitored—monthly and quarterly—JPL’s progress towards identified goals in customer service, resource management, and economic development. Melonee Slocum, Manager for Strategic Initiatives, assigned me the task of providing statistics for this report and several other monthly statistical reports drawn from Counting Opinions that show JPL’s progress towards DL’s FY goals. By keeping a regular pulse on JPL’s progress throughout the year, I am ever aware of where we are and where improvement is needed. I am continually amazed at the level of customer service provided by JPL staff to so many.

2. In addition to managing the JPL Staff News blog, what are your major responsibilities?
A: Customer service; any assignment Andi Hammond, my immediate supervisor, gives me, or any task designated by the Director or Deputy Director; taking minutes for Capacity Plan and Library Leadership meetings; keeping abreast of JPL’s service plans, goals, activities, etc.; and United Way campaign.

3. What is your approach to managing both internal and external customers?
A: A-1 on my priority list is customer service—internal and external—and everyone is my customer. Customers need to know you care and how you listen tells them whether you do or not. It’s my job to listen intently, to ask questions when needed, research when necessary, and to provide input within my purview that helps resolve problems in a courteous, expedient, succinct, accurate way. Sometimes that can be done in a phone call or visit from a customer, then, if needed, referral to the respective branch manager or administrative supervisor, a draft letter for the Director, a report for Ms. Hammond or Mrs. Slocum, or a question from JPL, Foundation, or Friends staff.

4. What kind of books do you enjoy reading and why?
A: I have 66 nonfiction books that are my favorites; they’re full of history, wisdom, moral guidance, mankind’s successes, failures, passions, wars, discipline and the lack thereof, love, hate, and hope.

5. What is something that most people would be surprised to know about you?
A: I am a native Floridian, born on an island where on a still, starlit night you could not tell where the sky ended and the reflection of the stars began in the water. I enjoyed green turtle (while it was still legal to catch them), redfish, mullet, palmetto salad, roasted oysters on the beach, pulled peaches and plums from my grandparents’ trees in the summer, swam, picked blueberries, and enjoyed the world’s most glorious sunsets. (Sunrises were splendid, too, but I didn’t often get up that early.) Once I tried to walk across the chicken yard w/o stepping in it. What did I learn from that? Effective strategy is vital to avoid unnecessary messes.

Theresa Barmer Retires from JPL After 30 Years

Theresa DeGuzman Barmer retired from the Jacksonville Public Library and the Southeast Branch Library as Branch Manager on January 28. In her 30 years and 2 months with JPL, she worked at the Regency Square Branch with Mabel Carnahan, Webb Wesconnett Branch with Margaret Smith and then moved to the “old” Main Library where she worked in the Fine Arts Department with C. J. (Jeff) Driggers. Then she transferred to Cataloging, Automation, and Technical Services with Sylvia Cornell. Later, Theresa transferred to the Webb Wesconnett Branch and then finally settled at Southeast Branch.

A retirement gathering was organized and on January 25, everyone present expressed their best wishes to her, while enjoying cake and ice cream refreshments. Pictured (L/R) are Suzanne Neikirk, P/T Shelver; Anita Haller, Librarian; Theresa Barmer, Retiree; Shedriek Battle, Library Associate Senior; and Arnetta Girardeau, Librarian.

Theresa plans to read, watch movies, volunteer, and hang out with ex- JPL staffers Jane Ambler and Susan Newton and current JPL staffers to be named later.

500 Hours of Volunteer Work in Less Than Two Years!

Lorraine Wilson began volunteering at University Park Branch Library in June 2009. She works 10-15 hours a week Monday-Friday and assists with shelving, pulling the holds pickup list, helping with the reserves and also with weeding material. In addition to her assistance at UPK, she volunteers at the Arlington Community Services Food Bank and other places in the neighborhood.

Ms. Wilson received her 500 hour pin recently, and, of course, a celebration was held to honor her accomplishment. She is the first volunteer at University Park Branch to hit the 500 hour mark. Branch staff report that she is an incredible asset to UPK and to JPL. Thank you from the bottom of our hearts, Ms. Wilson, and we hope you keep voluntering.

Update on 2011 JPL Bookmark Contest

Kathy Tekin, Youth Services Coordinator, reports they have received lots of entries for the Bookmark Contest and the judges have selected the winning entries. Winners will be announced during National Library Week in April. Stay tuned for further updates.

Miss Ewe Wants You!

Hello, all you library worker peoples. This is Miss Ewe, your very favorite library sheep. I am here to help ewe help you. I mean you help me. Ugh, does anyone here speak sheep? Anyway, back to the important stuff... me.

Some library peoples came up with the idea to promote me... I mean the library and all its wonderful services through puppet plays. Thus a library committee is being formed to make puppet plays. They would be used to teach patrons about services, be used as tutorials and get the word out about the library using their most wonderful, fuzzy, brillant.....

Hello, my fellow library staff. This is JaxCat, one of the puppet performers. I play the helpful library worker who handles the challenging patron i.e. Ms. Ewe. She is currently occupied with describing how great she is. It will take her a while so I thought I would share with you the video that WE all made (Miss Ewe, JaxCat, Al Gator, and Officer Ruff) as a staff commerical to give you an idea of what we were looking for:




Basically we are needing people to create scripts, handle the puppets, make props, film, edit video and help promote our puppet plays. If you are interested, please send an email to Eve Harm or Rita Vernon (our current helpful humans). Help us tap into the creativity and imagination within JPL. Thank you.

Main Library Children's Staff Acquires Masters Degree

Jamie Ann Sanborn, Library Associate Senior in the Main Library Children's Department, reports that she graduated from Florida State University with her Masters in Information and Library Science, Specializing in Youth Services and School Library on December 11, 2010.

Congratulations to you, Jamie!

Kudos from Customers

In December 2010, numerous compliments for staff and service were received; however, only three mentioned employees by name:

Bradham Brooks Northwest: "Mrs. (Maude) Scott was very good and the children were very attentive to her reading. ... We loved her and look look forward to our next time."

Pablo Creek Branch: "Kim (Greenwood) in Reference has helped me enormously - she is always full of knowledge & patience.

University Park Branch: "Michael (Rouse), Marlin, (Day), Mina (Figuerrez), Kim (Hamlton), Mary (Calcagni), Leanna (Trail), and Jerry (custodian's last name unknown) are extraordinary professionals. Each one is always at-the-ready to assist me with requests from boooking a room to holding books. I love UPK. ..."

January 2011 Kudos from Customers:

Beaches Branch: "Many of your library staff is very nice and professional. ... Terry (Theresa Welch) and others are extremely friendly and it is appreciated."

Brown Eastside Branch: "... Howard (Williams) over here at Brown (Eastside) has shown me how to copy and paste as well as update my résumé. And sweet little Ms. Valerie (Govan) has been here for what seems like forever. If she has a day off when I come and I don't see her face something just seems off about that visit until she returns."

Main - Teen Department: "Keli Likins and Mia Clark are my favorite helpers. We have built a friendship over the years..."

South Mandarin Branch: "David Foster is the best! He can always give you the information you’re looking for without even looking it up. Title, author or suggestions, whatever...he cannot be stumped! He is always very eager to help. "

West Regional Branch: "The librarians (Mrs. Chris Caven and Ms. Sara Mills) do a wonderful job of involving the children and teaching them. Both of them are very kind and caring towards the kids and moms. I am also very happy with the cleanliness of the library. James (last name unknown) does a great job keeping the facility up to par. He is also very friendly and greets me by name each time I visit."

Shivon Rockward Receives MLS

Lynne Baldwin, Mandarin Branch's Library Supervisor, sent this picture of Margo Crafton (right), Librarian Senior, congratulating Shivon Rockward, Library Associate, on graduating from library school with a Master of Library Science degree.

May we all add our sincere congratulations to you, also, Shivon; what a tremendous achievement!

Staff Profile

Julie McNeil is the Main Library Supervisor over Reference, Periodicals, Nonfiction, and Children's Departments. She received awards for Employee of the 4th Quarter and Model the Way. Julie was credited with buildng cooperative relationships, creating and offering in-house training, including Tutor.com staff classes. Julie also keeps detailed records of various funds and knows how collection funds are spent. She had well thought out recommendations for FY2011 goals. Her immediate supervisor is Ava Barrett. Among her many accomplishments, Julie is also the proud mother of a beautiful teenage daughter, Kyra.

1. What is special about supervising the Main Library’s Nonfiction, Reference, Periodicals and Children’s Departments?

I love this department because we deal with such a diverse population. There’s lots of variety and we have things here that none of the branches offer, such as newspapers and magazines on microfilm and the Foundation Collection. We have an extensive nonfiction collection so we can usually find something on our shelves for everybody. I love working at the Main Library because I learn so much from all of my colleagues and the other Main managers, and we always have interesting incident reports. In the past year I took over supervision of the Children’s Department. I started my career with JPL as a Children’s Librarian at KR so I enjoy helping out in the children’s department as needed.

2. What issues would Main Library Nonfiction, Reference, Periodicals and Children’s face that branch reference desks might not encounter?

Overall, I think we deal with many of the same issues that the branches deal with; however, I think our customers' expectations are high because we do have such a large collection. They’re disappointed when we don’t have an item they need. Customers are often surprised that we don’t have every magazine and newspaper out there but thankfully we can usually fulfill their needs with the online resources.

3. What changes in technology—or other outside influences--do you see that will affect Main’s Nonfiction and Periodicals?

While we still have an extensive reference collection, the online databases are quickly replacing the need for many of these items. We continue to weed the reference collection, moving many of the books to the circulating collection. A challenge for the Periodicals Department is the ever-changing access to magazines via our online resources. We’ve stopped binding periodicals due to space considerations, relying on our online resources for access. However, our online databases change content regularly with no warning, leaving us without access to some key resources.

4. What experience prepared you for your current library supervisory position and how do you stay abreast of things in this Information Age?

My four years as a Children’s Librarian at KR gave me a good foundation for supervising. At that time there were no Children’s Librarian Senior positions but from day one I supervised two full time and three part time employees. Gretchen Mitchell was the Page Supervisor in KR's Adult Department and I learned how to interview pages with her. I promoted to Librarian Senior over the Periodicals Department at Main in 1999 and learned most of what I know today about supervising from Gretchen, who was the Library Supervisor of BSD. To stay in touch with the issues, I try to read library literature and follow a few library blogs.

5. What is your favorite pastime or hobby?

I love reading, doing yoga, and I’m a big football fan (Jaguars and Gators).

Peggy Glasnapp Retires from FTE at Main Library

Peggy Glasnapp, Librarian in the Main Periodicals Department, retired on December 30 after 11 ½ years with JPL. Peggy started her career with JPL in the basement of the old Main Library and quickly became the resident expert on Periodicals for the system. She was instrumental in getting all branch periodicals holdings as well as Main bound periodicals added to JAXCAT. She was also an excellent reference librarian who truly loved assisting customers with a variety of library resources. Although she is no longer with us full-time, Peggy has asked to be added to the “Sunday-only” librarian list and plans to work occasional Sundays as needed. Congratulations, Peggy, and we hope you enjoy your retirement. You will be missed.

"Polar Express" Comes to Webb Wesconnett

Webb Wesconnett Branch created their own wonderland and held a Polar Express party, December 22, featuring the movie. Some attendees had the pleasure of "riding" in CW's "Express" (chairs lined up like a train and hemmed by garland as seen in picture at left) as they watched the film. Christmas carols were sung and popcorn, sugar cookies, and hot chocolate were served.

This was CW's second year hosting this holiday program and 122 people, including parents and grandparents, enjoyed the festivities. Staff gave out 50 tickets and both years they have had people waiting to get in, hoping to pick up tickets from no-shows.
Pictured right above are Merikris Boado, Laurie Mills, and Victoria Hill, some of the staff that made this program a grand success.

THANK YOU, DONORS TO UNITED WAY--OR ANY WAY YOU GIVE

$14.963.73 is JPL's final total for United Way funds collected for 2010. JPL people have caring hearts. Many of you give to UW and/or to many other needs in our community.

May all your giving and caring for others come back to you a thousand ways--each and every one of you.

In addition to UW donors, JPL's branch, Main, and SST United Way representatives are to be commended for their dedication and seeing that funds were turned in on time.

Special fundraisers at the library occurred for the first time. Center for Adult Learning Manager Sharon Jaskula brought in numerous items and Jennifer Martinez helped with CAL's raffle; they raised $200. Hazzel Sutton, Special Collections UW rep, raffled a beautiful vase with glass flowers and raised $70--on one vase! And we had the usual City wide Staff Sale in Hemming Plaza that garnered about $100, and most of that was on cookie sales.

Jim Patterson and Pam McClellan worked hard to get all the donations together and we turned it all in just in time to enjoy and wish Y O U Merry Christmas, Happy Hanukkah, and Happy Holidays!

Capacity Plan Status Report

Key Information

The Board Capacity Plan Committee has requested three sets of capacity recommendations:
1. 10% budget reduction
2. Status quo operations
3. Ideal operations

Capacity Plan Components

Communications Plan - Four public meetings were held, and online comments were accepted, to introduce the capacity planning process, and gather community input about the library’s priorities and services for the future.

Received: 1) Stakeholder Interview Notes Summary, 2) Summary of Comments from Four Community Meetings, 3) Website Comments Summary

Expected: 1) Four additional public meetings will be held to report the key findings and recommendations, 2) Communications Plan to market the capacity plan and specific capacity plan elements, and to help ensure that staff, stakeholders and the community are familiar with the outcome of the planning process and understand how it impacts them, 3) Action Plan with timelines to achieve recommendations.

Reduction, Status Quo and Ideal Scenario Recommendations

Draft Reports Received: 1) Reduction Scenario - JPL Schedule Option, 2) Status Quo Scenario - Services & Facilities Functional Assessment, 3) All three scenarios – Alternative Model Libraries (defined as less than a full-service facility, with minimal staffing).

Expected: 1) Ideal Scenario – White Paper based on Buxton data for ideal library locations if starting “from scratch”, 2) A presentation from the consultants that ties all of the data together to present a clear, transparent plan to present to the Mayor and the Council.

Facilities

Received: 1) Space Planning Guidelines and Preliminary Standards, 2) Physical Assessment of Library Buildings, 3) Building retrofit costs, 4) Functional Assessment of Facilities (includes manager and staff input)

Expected: 1) Long Term Facilities Plan

Information Technology

Received: 1) Information Technology Report Draft

Services

Expected: 1) Service Capacity Report

Market Segmentation

Received: 1) Mosaic Descriptions of Customer Profile Groups, 2) Model Draft Report (includes drive time, trade areas, segmentation profiles by branch, customer profiles by material category and branch, and score sheets that indicate branch materials use compared to JPL average use).

Expected: 1) Cross Over Charts, 2) Computer use data added to score sheets

Funding

Expected: 1) Sustainable funding plan

Next steps

1) Capacity Plan Committee Meeting – December 17, 9-12, Conference Center, Room G4. Consultants will share key findings and recommendations.
2) Administrative Team visits to branches to share key findings.
2) Four Public Meetings are scheduled in January:
January 11, 2:30-4:00, Beaches
January 11, 7:00-8:30, Highlands
January 12, 2:30-4:00, Graham
January 12, 7:00-8:30, Southeast
3) Final Capacity Plan Committee meeting – February 8, 9:00-12:00, Conference Center, Room G4.
4) When the final capacity plan report has been received by the Board, JPL will have 60 days to provide the Mayor and Council with recommendations for action by the legislative and executive branches of government.
5) COJ Budget workshops will be held February – April.

United Way - Did You Know?

December 7 is the deadline to turn in United Way donations to your JPL United Way representative. Please help us complete this capaign on time. Many people will be helped by our donations. Here are a few facts about where our donations go:

United Way's phone number 2-1-1 offers free, confidential information and referral 24/7 to North Florida and 117,00 referrals to callers were made in 2009; of these, 21,000 to callers who needed food, shelter, and clothing.

In the past two years, the RealSense Prosperity campaign returned over $10 million to low-moderate income families through the Earned Income Tax Credit. Nearly $6 million was saved by tax payers using RealSense free tax preparation over this same period. Clients saved over $3 million using this free tax service, and 23,000+ student hours were logged in all classes for free financial education.

UW's Achievers for Life's Dropout prevention initiative focused on 6th grade students at risk for academic failure. Through 2009, this program achieved a 20% improvement in GPA and 36% fewer absences. Our local economy is affected and the safety of our neighborhoods because dropouts cost all of us big time!

And on and on the help goes: the UW of NE Florida Community Fund invests in 87 programs in 60 agencies, all addressing our community's needs from infancy to the oldest in our five county area.

UW's Community Fund contributions are reviewed, invested and monitored by more than 100 local, trained, unpaid volunteers who themselves are contributors. Got more Qs? Find your answers at: http://www.uwnefl.org/about.asp

Staff Profile

Most JPL staff know Kathy Tekin, Youth Services Library Supervisor. You might not know the interesting path she took to her current position and all that she and her staff do so diligently to contribute to JPL's success.

1. What experience prepared you to supervise Youth Services?

I’ve spent many years working in a variety of library settings, starting as an elementary media specialist for Harper Creek Schools and then for four schools in Battle Creek, Michigan.

My first public library position was as a children’s librarian for Howell Carnegie District Library, housed in an 80-year-old building. After four years in that building, we moved to a newly renovated, expanded building. I worked closely with the contractors and architects during the building phase.

My next adventure was with the St. Johns County Public Library in St. Augustine where I served as a teen librarian and later promoted to branch manager of public service.

JPL is the largest library system I have worked for; I was hired as a children’s librarian at Highlands in June 1998, then promoted to Programming Supervisor in 2002. JPL is rewarding to me, working with staff and our community to create awareness of our library's many services.
Working in various library settings I saw how each area of a library can impact and influence other areas and the impact of programming in a branch and in a large library system like this. The Executive Leadership Academy helped me hone my skills with project management--as I worked on a project for JPL--and in communication. As a result of this course, the position of Early Childhood Specialist was created.

My most challenging role was as a branch manager and an Interim Library Director for the Howell Carnegie Library where I was involved in day-to-day operations and the project management aspects of the new building.

2. What programs have you seen JPL develop that have helped our community most?
JPL has had the opportunity to implement a number of youth services programs that have made a great impact in this community. After the Main Library was built, we could hold many more programs because we now had the space. We have dedicated children’s and teen spaces that were not in the Haydon Burns Library, and that has allowed Youth Services staff the opportunity to be creative and prolific with programs. Two of the most recent programs that have been a big success are Prime Time Family Reading Time and Teens Make a Difference.

Prime Time is a 6-week reading and storytelling program for families whose children are struggling to read and develop the necessary literacy skills to perform at their grade level. The program encourages families to read and discuss meaningful children’s books together and enables parents with limited literacy skills to create a home environment supportive of their children and their reading development.

The first stop of the three series program was at Bradham Brooks Northwest Branch, and after the six weeks concluded, we had served more than 26 family members. Each week we served a meal to the families and then had storytime. Families were sad when the six week program ended. All the families had grown close and had a rapport with the library staff, the scholar, and the storyteller. The case was the same at UPK as at NW, even though attendance nearly doubled to 49 family members.

Teens Make a Difference began in spring 2010 with seven teen interns. We are now in our second round of interns and as with Prime Time, we have nearly doubled our numbers. We now have 13 teen interns, who work at University Park, Regency, Webb, Argyle and Main. The teens work in a variety of capacities and in many different departments including, circ, reference, Talking Books, children’s and teen. They handle daily tasks such as shelving, helping customers with computers, finding materials, program planning, support and check outs.

3. How do you and your staff of three get all those youth programs ready and rolling?
A lot of planning and even more teamwork. I am so appreciative of my staff and their willingness to work hard to get the job done. Prime Time Family Reading Time is a great example of lots of teamwork within our staff and with our community partners. Planning and developing the path for successful programs is crucial and all players need to be on the same page.

Teens Make A Difference has been successful due again in part to community partners and JPL staff teamwork. The pilot for this program had seven teens working in three library locations that are easy to monitor and establish the criteria for success. This semester we have 13 teens in five branches and again we are successful due to partners and library staff. This Internship Program is reaching out to students who need that first break to obtain job skills that will be helpful in their future endeavors . They have a clear understanding of our expectations and they know they are contributing to their own growth.

4. How will Youth Services play a vital role in JPL’s future?
Through programs that meet the interest and needs of our youth. The interests of today’s youth are constantly changing--something that was new and exciting to them one day, will be out-of-date the next. By evaluating the trends, trying new programs and services, and asking for their involvement in helping determine their likes and dislikes, JPL's Youth Services will remain educational, fun, and relevant .

5. What is something you would like to share about yourself that most of us don’t know?
I thoroughly enjoy gardening and a variety of needlework styles like cross stitch and crocheting.

Mark Ely, Librarian, Southeast Branch, Retires

On December 3rd, Mark Ely, Librarian and resident cataloging expert, retires after 21 years with JPL. Mark has worked at three different libraries during his employment, Regency Square, Charles Webb-Wesconnett, and Southeast. Mark will be sorely missed as he has been the go to guy for difficult cataloging problems at Southeast.

Mark plans to begin his retirement by joining a gymnasium to improve his health and also start a gardening hobby. We wish Mark the very best in his future endeavors, and of course, as many as could came to add their personal wishes at a recent party in his honor. Pictured left to right, Theresa Barmer, Manager, Mark Ely, and Bob Silkett, Librarian Senior.

Latanza Sutton organized an employee art show at Mandarin in November. She modeled the way for her fellow staff members to show their artistic side. Congratulations to Latanza for using her leadership skills so creatively.

And check out Mandarin's new

display highlighting Imani the

Swahili word for faith. The

figures featured in the display are on loan from the collection of Carolyn Woods.

Kudos from Customers

Mandarin Branch - "Mary has been very helpful. She is very pleasant."

Pablo Creek Branch - "Complimentary comment about library associate Kim Greenwood was received 11/15/2010. Original comment card was lost, but comment was along these lines: Librarian Kim Greenwood is always professional, helpful, knowledgeable and pleasant."

University Park Branch - "I would like to let you know what a good job Mina Figuerrez is doing at UPK. She sponsors or heads all of your cultural programs. She does an outstanding job of organizing and setting up these programs. I look forward to attending all of your programs and I appreciate good leadership and organizational skills such as Ms. Mina shows. ..."

Willowbranch Branch - "Jason Brown is an amazing librarian and his customer service is great!"

Award Winners of JPL's 4th Quarter FY09/10

Pictured L/R are Julie McNeil, winner of the Employee of the 4th quarter and Enable Others to Act. Julie is Library Supervisor of several areas at the Main Library: Popular, Teen, Talking Books and Inter Library Loan. Next to Julie is Jill Haile, Librarian Senior in the Collection Development Department, which is housed at University Park Branch. In the center is Sandra Lockley, Library Assistant at Webb Wesconnett Branch, winner of Model the Way. Ashlee Song is a Part-Time Clerical employee at Pablo Creek Branch, and another winner of Model the Way. Greg Pierce, Library Associate at West Regional Branch, is winner of Encourage the Heart award.

These exemplary employees were recognized at the Library Board meeting, November 10, when this picture was taken. They are a beautiful representation of JPL's success and all of us congratulate you!

Webb Wesconnett Gets in the Mood of Halloween

Webb Wesconnett took Halloween to a new level on October 29 as kids wandered through Miss Laurie's (Mills) scary forest. She told them a story about creepy things they might find in the forest. Fog and dry ice embellished effects with lights out, candles burning, and outdoor sounds of scary wolves, owls, cats and crickets. They played "How to Train Your Dragon" in the library children’s department and games like "Sweep the Pumpkin Down the Aisle". Bags of candy treats topped off their event. It was a wonderful turnout with 88 kids attending this program.

Staff weren't to be outdone and pictured left to right are Vickie Leonard and Sandra Lockley, seated. In the back (L/R) are Carol Bunker, Pat Turner, and Melloney Shepherd.

30 Years? Yes, 30 Years - Congratulations, Carolyn Williams!

Carolyn Williams, Deputy Director, was truly surprised November 9 when staff threw her a celebratory luncheon honoring her 30 years with JPL. Not only did Director Barbara Gubbin pay tribute to her many contributions through the years, but Library Board Chair Jim Selzer also added his words of appreciation.

Trustee Brenda Simmons congratulated Mrs. Williams and said she has known her

since they attended church together as children.

Barrett King, Deputy Director, Administration, presented Mrs. Williams with her 30 year pin.

Mrs. Williams' husband, Vaughn, also joined in the fun (left). Ava Barrett, Main Library Administrative Supervisor, Diane Alexander, CSAII, Tenesha Anderson, Library Assistant, and Stephanie Harley, AR Clerical Supervisor, did the lion's share of planning. Many employees throughout the library system brought an abundance of culinary delights and proved once again that they know how to do it right.

We believe Carolyn knows we appreciate her personally and all she has done professionally contributing to the great success of the Jacksonville Public Library.

Southeast - Brief Encounters of Some Kind

On October 30, the day of the Halloween Costume Parade put on by the Children’s Department, a number of Southeast employees dressed for the occasion. Pictured from left to right are Barbara Hughes (Library Assistant), Ananth Subramanian, (CSII), Lauren Banks, (CSII), Carisia Rooney(Children’s Librarian), Melissa Snowden (CSII), Marela Cajic (CSII), and Alan Clark (Librarian). Pictured above are “out of control” robots caught eating mass quantities of candy to be given out to the participants of the Children’s Halloween parade.

Staff Profile

Ed Murray currently holds the title of Library Supervisor of South Mandarin Branch Library; however, he is a multi talented man, who has a cram packed experience relating to library management long before JPL days.

Q: What fostered your interest in library management?
A: I resisted librarianship when I first graduated college, and worked on Wall Street for several years with American Express. I considered law school, too, but found libraries to be a better fit. I worked at the Brooklyn Public Libraries while attending Pratt Institute and felt confident in that decision. Maybe I never had a chance; my mom was pregnant with me while she worked circulation desks at the Newark Public Library. At first, I never considered the profession to be a very macho pursuit, but I eventually caught librarianship like a disease.

Q: How long and in what areas of library management have you served?
A: I’ve been a librarian for 25 years, initially in New York and upstate. I was a 35-year-old Library Director of the Escanaba Public Library (MI.) There we passed a multiple-million dollar bond issue, built a new building, and automated the collection. I also did things like march in a parade dressed as Clifford the Big Red Dog and pumped free ice cream to kids from a rented truck. I’ve spent much of my career as the Executive Director of the Public Library of New London (CT.) Before coming to Jacksonville, I was Executive Director of Libraries Online, Inc., a 22-member multi-type consortium providing wide area networks, ILS, and Internet services to a region running along the Long Island Sound coast and up the Connecticut River.

Q: What is special about South Mandarin Branch?
A: Pound-for-pound South Mandarin is the Mighty Mouse of the regionals. (I tell the staff we’re like 10-pounds of mud packed into a 5-pound bag. ) South Mandarin was never architecturally designed to be a regional, yet we’re consistently the 4th or 5th busiest location in JPL on a month-to-month basis. We see this through the often filled parking lot, and the painted parking lot lines completely worn from the traffic. The people who work at SoM have much to do with this dynamic, working well with the public and enthusiastically celebrating success. (They know how to party.)

Q: What components do you think are necessary to keep customers coming back to the library?
A: For many of our customers, South Mandarin is another one of many retail outlets available to them on San Jose Blvd. Many of those folks look to us for the “latest and greatest”- particularly in DVD film releases. We hope to maintain those expectations. We continue to also focus on our customer service.

Q: Do you have leisure time interests that don’t include “library”?
A: Many. I’m a long time kung fu practitioner. (I’m admittedly

entering the tai chi part of my life!) For some years I’ve been a

passionate ballroom and Latin dancer (foxtrot, waltz, swing, salsa, tango, merengue, cha cha, bachata, hustle, tango.) I’ve also become a pretty fair trumpet player, and often arrange my own pieces. (I recently played at my niece’s wedding in Atlanta’s Catholic Cathedral, it took a lot of my air to compete with their amazing pipe organ.) Libraries and family keep me very busy, however, and keeping up with a schedule of appearances and rehearsals preclude me from playing in a regular band. Maybe in my post-library period.

Halloween Luncheon on BOB in SST

Debbie Moore of Support Services suggested to Cindy Chism a Halloween Luncheon might be a fun activity at the end of October. Cindy revved into high gear with decorations that transformed the BOB area into the “Bat Cave” or perhaps a somewhat scary haunted house for the month of October. Staff signed up to bring delectables such as Witch’s Fingers (breadsticks w/ almond “fingernails”), Hot Dog Mummies and more traditional lunch time goodies. And a new use for the BOB roller/conveyor was found—a lunch time smorgasbord on little wheels.

A number of staff went the whole nine yards and clown costumes, vampires, 60s fashionistas and a Victorian Lady Steam Punk (Cindy Chism, top pic) could be seen in SST on Friday October 29th. Other staff who didn’t dress for the occasion were only able to say, “Wait till next year!” If you had stopped by SST after all of the eating was done you could have found a few staff doing the Electric Slide to work off some calories. Pictures of the dancers were withheld to protect “the innocent”, but this reporter could perhaps be persuaded to reveal who was getting down and maybe even sharing a picture or two for the right payment—say a Halloween candy bar or two! (Middle pic: Gretchen Mitchell's back to camera and Jill Haile admiring the feast; bottom pic: L/R: Cynthia Byrd, Charlene Adkins, Vondera Brown and Debbie Moore. Sorry, AJ, your full face did not get through.)

Oktoberfest Is Really Happy Birthday at SOM

No birthday went unnoticed at South Mandarin Branch, October 28. when five staff birthdays were celebrated: Tylor Grady and Katherine McDaniel, Shelvers; and Aracelis Diaz, Melanee Terrell and Doreliz Montero, Library Clerks.

The beautiful cake is no more, thanks to other staff, who lifted a slice of cake, instead of a beer stein, at what was called their Oktoberfest. Pictured L/R: Front: Suzanne Waller, Library Assistant, Taylor Brandt, Shelver, Toni Rachel, Library Associate, Senior, Aracelis Diaz, Terrian Adams, Library Clerk, Melanee Terrell, Library Clerk, and Doreliz Montero, Library Clerk. Back: Charles Summey, retired Library Clerk, Larry Robinson, Shelver, Pat Dowdell, Library Assistant, Ed Murray, Library Supervisor, Betty Williams, Library Associate, Seniorr, and Karen Dwyer, Librarian.

UPK Makes "Unshelved" News

You might want to see how University Park Branch scored with "Unshelved" for a display they created:

http://www.unshelved.com/2010-10-10/The_Unshelved_Book_Club_at_Work?utm_source=Overdue+Media&utm_campaign=419bd6c372-UA-127250-5&utm_medium=email

Kudos from Customers

Beaches Branch: “…The commitment and professionalism displayed by the Facility Manager, Ms. (Sally) Doherty, in addition to…Tony Williams…suffice it to say ‘Professional at it’s Best’!”

Main – Admin: “…I went to a wonderful gathering at the St. John's Cathedral. I would personally like to thank the public library for sponsoring such an event. Special thanks go out to your Deputy Director Carolyn Williams. She gave an inspiring speech. …”

Main Library - Popular: “I wish to acknowledge Matthew Moyer (for)…listening closely to my concerns, making suggestions, or taking the time to research before giving a reply. It is so refreshing to find another City worker who takes pride in doing the job correctly and is willing to offer respect.”

Mandarin Branch: “My daughter CONTINUOUSLY requests that we go...where "Mr. David (Foster)" works. He is very kind & helpful!”

University Park Branch: “Great service! Gail (Midon) gives superior service. Josh Wise @ front counter is very professional, well spoken, and very helpful.”

Capacity Plan - October Report

Four public meetings held at Northwest, Mandarin, South Mandarin and Webb were attended by 100 library customers who offered their ideas for providing quality programs and services in a cost-effective way. Ideas ranged from increasing volunteers to improving communications to trimming costs. Customers who could not attend the meetings had an opportunity to share ideas online, and over 100 comments were received. Ideas, comments and priorities from the community will be considered by the consultants and incorporated into the Capacity Plan.

As a result of public interest in the capacity planning process, ILS has created a page for the Capacity Plan on JPL’s website. The purpose of the page is to post information and documents during the capacity planning process so staff and the public can keep abreast of developments.

The Capacity Plan is now linked from About the Library. It is listed in the yellow floatbox on the right as one of the options to click to learn more about the library.

http://jaxpubliclibrary.org/lib/about.html
http://jaxpubliclibrary.org/lib/capacity-plan-page.html

Please let us know what you think!

Who Likes Diced Fingers?

The Southeast Branch Fun Bunch has been at it again!

A riddle was recently sent to each branch through the delivery totes with the understanding that the first two branches to respond correctly would win a GRUESOME October prize.

The riddle was: Name three consecutive days without using the words Monday, Tuesday, Wednesday, Thursday, Friday, Saturday, or Sunday. Answer: Yesterday, Today, Tomorrow!

Congratulations to the first two branches that had the right answer: Brentwood and Highlands! They will receive their prizes, including diced fingers. Regency Square and Webb Wesconnett also deserve a drum roll; they both won honorable mention prizes. All the winners will receive their prizes through tote delivery soon.

Thanks to those who participated and look for more opportunities to win in the future.

In keeping with the Halloween season, pictured are (left to right)Blake Fowler, CSII; Crystal Kadkhodaie, CSII; Deborah Wainwright, Circulation Supervisor; Mirela Cajic, CSII, and kneeling is Melissa Snowden, CSII, showing some of the gruesome prizes for the first place winners.

The Fun Bunch is a rotating group of Southeast staff members who add a little fun to our daily life at JPL.

Pirates Party at Webb Wesconnett

Brothers of the First Coast Pirate group garnered 72 people of all ages at Webb Wesconnett Branch recently and talked about pirates and displayed pirate items.

Staff decorated the room with pirate loot and the program included pirate games. Children were asked to come in pirate dress and everyone had fun being a pirate for the day--especially "Captain Hook".

Laurie Mills, Library Associate, is in the process of making a collage of children's programs to be hung on the wall so kids can see themselves when they participated in different programs.

Hispanic Heritage Day Celebrated at CW

Webb Wesconnett celebrated Hispanic Heritage Day, September 18. Jessica Serrano (in picture at left, far right), Library Associate, danced with the Venezuelan group.

Another dance group, Raices De Colombia, also performed in their colorful outfits, and the 69 people in attendance, as well as the dancers, had a great time.