A Big Welcome to...

Ava Barrett, Administrative Supervisor, who reports to Carolyn Williams, Deputy Director,

and to

Bill Schaefer, Operatios Analyst, who reports to Barrett King, Deputy Director, Administrative Services & SST.

Kudos from Customers

Main – Popular: "Matthew (Moyer) on 1st floor is very friendly!"

Main Library – Genealogy: - “…He (David Fuller) is always professional, courteous, and helpful as he carries out his responsibilities. …”

Main – 2nd Floor Reference: “Greg (Royce) has been the greatest help with my son's history project. …”

Webb Wesconnett: "Mia Brack is a fabulous children's librarian…She is always very friendly and engaging. Every time I visit she helps locate what I need. …”

West Regional: “…Greg (Pierce) in particular goes out of his way & beyond the call of duty to make sure myself & the rest of my family are always taken care of.”

Carol Bailey makes Ask a Librarian realfor Miami-Dade County Administrators

Many of you helped us again this year with our Ask a Librarian Day 2010 promotions on February 23rd, and we invite you to visit the Ask a Librarian Day Recap to see the details.

Thanks to this promotion, both statewide and Jacksonville Public Library chat customer numbers have seen a boost.

More recently, Carol Bailey, manager of Pablo Creek Regional Library, found herself doing a very successful on-the-spot promotion of the service for Administrators from Miami-Dade County, during Pablo Creek's regular weekly hour of statewide Ask a Librarian live chat reference coverage.

On March 11th, the Administrators were attending a meeting of Miami-Dade County's Recreation and Culture Strategic Area Management Committee.

As Raymond Santiago, Director of the Miami-Dade Public Library System wrote to Diana Silveira, Virtual Reference Manager for Ask a Librarian:

One of the Administrators present inquired about the Ask a Librarian Service which had been seen on the Library's homepage [in the menu bar beneath the banner].

As a demonstration, the chat line was accessed and several questions were promptly and efficiently answered by the Librarian...Carol B. from Jacksonville. The Administrators were highly impressed, not only with the service, but also with the professionalism with which the questions were handled.

I would appreciate it if you could extend my thanks to Ms. B and her supervisor...for her excellent service to the residents of the State of Florida.

We have 60+ JPL associates and librarians currently providing this service, and they all do well. We are especially pleased, though, to toot Carol's horn for her.

Thanks, Carol...and thanks to all of our Ask a Librarian live chat agents.

Zine Collection Presentation Big Hit at FLA

Matthew Moyer (pictured right) reports on the presentation that was made on Main Library's Zine collection at the Florida Library Association Convention, April 8, 2010, in Orlando:

The members of the Zine Committee (Andrew Coulon, Jessica Whittington, and I– since Josh Jubinsky was unable to attend) had been invited to FLA to unveil the library’s new Zine Collection to Florida library professionals with an afternoon panel discussion, “Zines, Records and Rock N’ Roll: Alternative Media in Libraries.”

Despite our nervousness, everything went very well. We divided our talk into two main parts: building and managing the collection, and programming and outreach efforts. We began with our proposal and discussed issues of cataloging, collection management, and circulation. For the programming portion, we talked about the importance of promoting/bringing the collection to library users where they are, and how our approach was inspired by the punk/indie practice of tabling (when small record labels and presses set up tables at concerts to promote their releases at concerts). We reviewed all of the events and outreaches we have undertaken thus far, and our plans for the immediate future. Then we held our breath and asked if there were any questions.

We were not sure about the reaction we would get, but the audience was completely engaged and enthusiastic about what we were saying! We ended up fielding questions for 15-20 minutes about everything from our circulation policies to acquisitions to preservation. There was much interest in the fact that we are a circulating zine collection. After that, many came up to ask us more questions and look at the sample zines we brought for show-and-tell. People were complimentary and excited about this collection. Librarians interested in starting similar collections approached us, as did hopeful Library Science students, saying this was the type of work they want to do in the future. Our response: there’s room enough for everyone.

A version of this presentation can be accessed at:
http://docs.google.com/present/view?id=dghbwkm_164hqjddfzz

You can find out more information about the Zine Collection at:
http://jplzinelibrary.wordpress.com/

Resource Management in Youth Services, or

Why Children’s Staff Create Preschool Storytime Boxes

Kathy Tekin, Youth Services Library Supervisor, shares the valuable ways her department contributes to efficiency and participates in Destination Leadership:

Storytime boxes are a thematic resource box, designed to be used by multiple programmers and for multiple age groups. The key to effective sharing of programs using story boxes is a rotation and delivery system, by assigning specific themes to regular weekly storytimes. Then everyone on the children’s staff should be able to use the boxes in their summer programs. The boxes contain books, fingerplays, music, flannel board stories, props, and craft suggestions to use with a variety of age groups.

In this way, we are able to share our best resources and creativity with our coworkers and give each other the gift of time in preparing 52 weeks of Preschool programming in each branch. We began the program back in summer 2001 to give staff a planning break for those eight weeks of summer programming. This time is particularly busy in the Children’s Departments due to an influx of school aged children on summer break. Originally, when we started the story box program in Jacksonville the intent was for staff to use them in our traditional 3 – 5 year-old Preschool program. As branches continued to offer Mother Goose and Toddler storytimes over the summer, the need to include age appropriate materials for these groups became apparent and is now included.

The Florida Library Youth Program (FLYP) team established criteria of what to include in the box based on various components of a storytime. We even included a checklist to be sure that items were placed back in the box before going to the next location. Over the years, we have tweaked the storytime boxes to make them more useful for the children’s staff and have added ideas for enhancing the program for school age when a paid performer was not available.

For this summer, the planning team again asked that each branch focus on one chapter from the FLYP 2010 summer manual and create a box to be shared with other branches based on their chosen chapter. We remind everyone that this is a starting point to be able to pick and choose the items from the box that will work well for them and their audience. Each box can be used by new staff members or those with years of experience in children’s services. It still allows for creativity by requesting ideas about using the box and adding an item to the box that they found to be successful.

In doing some research, I have found that many large library systems around the country use this approach for storytimes. It helps to increase the quality and consistency of programs offered to our youngest customers. The resources listed below are found in the JPL system.

By using storytime boxes, we incorporate four of the five practices of Destination Leadership:
Model the Way - The boxes incorporate the best of our creativity, resources and provide an outline that meets the demands for age appropriate materials and pre-literacy skills.
Enable Others to Act - In creating the boxes, staff that has less experience in preschool programming can use quality materials to provide a program. A gift of time is given every time one of the boxes is used to complete other tasks within our departments.
Inspire a Shared Vision – Employees who use the materials are encouraged to add items to the boxes that helped make their program successful with the children and their parents.
Encourage the Heart - By sharing with the staff that created the box, that they and the children really enjoyed the materials included.

Resources:

027.6251 MacMILLAN - A box full of tales: easy ways to share library resources through story boxes. Kathy MacMillan. MacMillan, a librarian, storyteller, and American Sign Language interpreter, describes how to use story boxes to create children's programs at a library.

027.6251 NICHOLS 2007 - Storytimes for two-year-olds /Judy Nichols ; illustrated by Lori D. Sears. Nichols, a storyteller, puppeteer, and library consultant, outlines programs for engaging the youngest library audiences.
Summer Reading Manual, 2009
Summer Reading Manual, 2010

Green, Eggs, and the H.A.M.

The “Happy Assiduous Menagerie” i.e., the Southeast Regional Library staff, recently had an encounter with Green and then Eggs, in that order. Green refers to the St. Patrick’s Day Hunt where the H.A.M. scoured the library before opening time to find as many green items as they could in just two minutes. Of course, no books or other library materials could be counted, but Deborah, the circulation supervisor, did manage to drag the giant stuffed gorilla, Limeade, who serves as the library mascot, to be counted among her items. Children’s librarian Carisia Rooney came in first place with 18 green items. (Although that win is under appeal due to the fact that she was the only one present with a key to the children’s craft closet!). She is pictured wearing the honorable St. Patrick’s day hat with LAS Radhika Kandalakunta.

A couple of weeks later, the H.A.M. geared up for the Second Annual Employee Easter Egg Hunt. Again, before opening, and to the sound of the cleaning crew’s vacuum cleaner, staff rushed around the children’s department to find the most eggs out of the 75 that were hidden. PT shelver, Lauren Banks, pictured with clerk, Joyce Myllykangas, was the winner with 15 eggs found. A second prize was given to the finder of The Golden Egg which was won by another PT shelver, Alice Mauro. There was a re-run of this event the following day to include more members of the H.A.M., and the two winners that day were LA Barbara Hughes with the most eggs found and librarian Mark Ely who found the golden egg.

These events are organized by the Suthest Regional Library's Fun Bunch and we appreciate their efforts in ensuring that the H.A.M. will remain happy for a long time!

Staff Profile

It would be difficult to find more dedicated, long-term library enthusiasts and volunteers than this couple.

Joyce and Edward Charron moved to Jacksonville in 1963 when he was hired by Prime Osborn, then of the Atlantic Coast Line Railroad Law Department.

Community and church involvement was, and is, an important ingredient of railroad employment, and as book lovers, Joyce and Ed joined the Jacksonville Chapter of the Friends of the Library. Ed was President of the Friends' Board of Directors in 1968 and 1969 and is still an active board member.

Once their four children were a little more self-sufficient and with a reduction in school carpools, Joyce began her to-this-day weekly volunteer service at JPL's Children's Departments in the early 1980's. She has volunteered in both the Southeast and Regency Square Branches. In 1995, she received the Jacksonville Public Library "Volunteer of the Year" Award. More recently, she received the Mayor's "Good Trouper" Award in a City Hall ceremony.

In 1969, Mayor Hans Tanzler appointed Ed to fill an unexpired term on the Board of Library Trustees in recognition of his advocacy for the Consolidation of our City and County governments that resulted in a much-expanded public library service for all citizens. Ed served for twelve years on the board, four as Chair. He recalls having attended more than 60 meetings related to the construction of Regency Square Branch Library!

In the early 1990's, the Jacksonville Public Library Foundation was established and Ed was a member of the initial Board of Directors. Working closely with Victoria Alexander, Sara Gunter, and DeLon Rowan of JPL's staff, Night of Literary Feasts (now Much Ado About Books) was developed during this time.

JPL appreciates Joyce and Ed Charron. Their time, devotion, and expertise have been valuable contributions as JPL has expanded and improved its public library system. We hope they will continue volunteering for a long time to come.

The Hunt Is On @ Northwest

We enjoyed doing the Easter Egg Hunt program here at Northwest. Many thanks and kudos to Davi Harmon, Children's Library Assistant, for doing most of the work. Enjoy the slideshow, everyone. Happy Easter!

View all

Get your own

How Pablo Creek Regional Library Is Increasing Efficiency

Carol Bailey, Branch Manger of Pablo Creek Regional Library, reports on their successful venture into more resource management:

This winter, Pablo Creek’s business levels seemed to explode, with a marked increase in usage by the community. Year to date circulation as of February 2010 increased 3% over the previous year, and although our gate count has only increased slightly since last year, Pablo Creek has seen a 13% increase in the number of hold requests submitted, while staffing levels have not changed. Clearly, we needed to make some changes in our holds procedures in order to keep up with the increasing volume.

The first major change we made was to adopt the new holds procedures that were implemented system wide in November 2009. Instead of laboriously writing out hold wrappers, we are now using 8½” by 2¾”slips of paper for the customer’s name along with the date the hold is to be removed if not picked up. In response to several customer complaints about the new way of putting out available hold items, we are making every effort to be consistent in how the hold slips are done: using dark, thick marker and writing in large block letters to make it easier for customers to find their available hold items. In an effort to save paper, we regularly collect paper that has been printed on only one side (most of which is left behind by customers) and re-use it for hold slips.

We also eliminated some steps in how items are handled when they are trapped for the hold pickup list or when they are discharged and come up on hold. Previously, all hold items were routed to designated holds staff at the branch for final processing, but now every staff member who traps from the hold pickup list or has a discharged item come up on hold is responsible for processing that item and putting it out on the holds shelf. Making this small change has resulted in available hold items being put out more quickly and reduced the amount of time that was spent looking for available hold items in the workroom that had not been processed yet.

In addition, circulation staff assigned to set up the Customer Service desk in the morning is also pulling expired hold items from the holds shelf on a daily basis rather than waiting for the designated holds staff to take care of this. This means more room on the holds shelf for new items, and more time for the designated holds staff to handle holds coming in through delivery.

Another area where changes were made to increase efficiency was in how we handle items that are returned with missing parts or need repairs such as a replacement case. Previously we would edit the item records of these items to change the home location to STORAGE-A or STORAGE-J as appropriate. Now we are checking out items with missing parts to MISSINGPCR, and checking out items that need repairs to PCRCIRC. The checkout and discharge process is much faster than changing the home location of an item and changing it back to the original home location when the problem with the item is resolved.

Many thanks to our new Library Clerical Supervisor Charlene Ovshak for helping to develop ways to improve efficiency at Pablo Creek Library, and thanks to all the staff for their willingness to try new ways of doing things.

Pablo Creek Library is very pleased to host a “Year of the River” photography display featuring local Jacksonville photographers celebrating the St Johns River in photographs. The display will be up during the entire month of April 2010.

This will be their first display using their new art display hanging system and Caroly Bailey, Branch Mnager said, "We are very excited about it. It looks beautiful!"

The display wall is just to the left of the Customer Service desk, and they plan to put up a new display every month.

Everyone is invited to come and enjoy.

Talking Books + Much Ado About Books = Success

On Saturday, February 27, some members of the Talking Books-ILAB (Independent Living for the Adult Blind) Book Club, including Jerry Reynolds, TB's Librarian Senior, and Chris Eaton, Librarian, had the pleasure of having breakfast at the Omni Hotel with bestselling author Chris Bohjalian. Our thanks go out to Maggie Hightower, Executive Director of the JPL Foundation, for graciously providing us with this opportunity. Mr. Bohjalian was in Jacksonville that weekend for the JPL Foundation's 2010 Much Ado About Books festival and our book club had just read his novel, The Double Bind, as February's book club selection. Everyone in attendance enjoyed themselves. Mr. Bohjalian was very entertaining and informative in regard to his experiences as an author, the current state of publishing, the themes of his books and many other subjects. His experience at this breakfast with avid readers, who cannot read standard print because of a disability, has made him aware of the need for books available in accessible formats. He has pledged to make sure that all of his books are available to anyone who wishes to read them and continue to promote this as a worthy cause to authors, publishers, and anyone who might help make books more accessible. The breakfast was delicious and everyone at the table received a complimentary copy of Mr. Bohjalian's latest novel, Secrets of Eden.

Kudos from Customers

Main - E-Library: "I was treated with outstanding service from a gentleman (Mike Shell) in customer service. Thank you. "

Mandarin Branch: "The Mandarin staff has always greeted me and my child with a warm smile and an open invitation to browse and made themselves available to us. In respect to Mr. David Foster, a great asset to the staff. Informative, knowledgeable, welcoming personality. He shows interest not only in the parents, but the children also that visit the Children's section. It's a pleasure and a change to see a male librarian ! There are other library staff who has also assisted me in the past like Margo Crafton. I would also like to thank them for the prompt attention given, non-cluttered environment and the program calendar they have in place for the children."

Pablo Creek Branch: "Jackie Spiritas - Good librarian."

South Mandarin Branch: "I wish to commend your employee, Betsy Hogan; she was just fantastic today. I asked her for tire information, and rather than just handing it to me, looked it up in the index, found the tire, and handed information to me. Thank you."

Willowbranch: "We love Willowbranch Library! And Jason Brown is top-notch! Always helpful, always a great attitude, always interested in our family and our library needs! The staff has improved greatly this year as has the service!"

Interlibrary Loan Continues Efficiency-Enhancing Initiatives

Heather Campbell, Librarian Senior, Interlibrary Loan, and her staff have accomplished many efficiency-enhancing initiatives--and more are on ILL's agenda. Ms. Campbell reports:

While ILL staff members continually look for ways to improve processes and the unit’s workflow, they have also spent the last two years working on projects promoting greater efficiency. Among the strategies we’ve used are:

Reconfiguring the label print templates from the software-supplied templates so that only needed labels are printed.

Using ergonomics to make the workplace safer, healthier, and more efficient. Workstations and shared workspaces have been rearranged to promote wellness and better workflow.

Eliminating unneeded printouts and using the back of outdated flyers, printouts, and fax confirmations for in-house printing.

Including more information on book labels and customer notification slips to help customers understand item loan terms and to provide more customer contact information for staff.

Recycling one-side-printed state courier routing slips as scrap paper for Main Library departments.

Identifying free-lenders of books and copies in Lending and adding them to our free-lenders list in Borrowing. This increased our ability to be able to supply materials without cost to our customers.

Ending the resource-consuming Books By Mail service. This allowed a smaller staff to concentrate more on Interlibrary Loan services.

Exercising stricter oversight in the handling of overdue materials. This provided borrowers with greater incentive for quicker resolution of problems involving ‘not returned’, lost, or damaged materials in both Lending and Borrowing.

Continuing in-unit cross training in processes which gave staff greater confidence when filling in for absent staff members and provided better customer service.

Compiling unit procedures and forms in an ILL Wiki readily retrievable by ILL team members.

Volunteering to be a beta-testing site for the newest version of our Interlibrary Loan management software- ILLiad 8.0. The efficiencies we’ve found so far in this new version include:
· A combined search box. With one click, staff can search for information in both (Lending and Borrowing) processes. This allows us to answer customers’ questions in less time.
· We no longer have to open multiple copies of ILLiad or need to close down or switch out of a single process (Lending or Borrowing) to do work in another. The new tab feature holds our work until we can return to it.
· Print requests automatically go to the proper printer without staff having to designate a printer. This cuts down wasted labels or paper from print-jobs going to the wrong printer and promotes a smoother workflow.
· Routing rules are used to enforce JPL policy. For example, ILLiad ‘looks for’ textbook publishers and puts textbook requests into a cancellation queue. This saves postage, supplies, and costs for items lost in delivery.
· Staff members can arrange ILLiad screens according to their own preferences and work needs. Data in columns can be rearranged for easier viewing. Processes can be color coded for easier identification.
· Customer information became more accessible within ILLiad by using the new tabs feature. Merging new ILLiad accounts with old is easier. This was especially helpful as customers switched to new library cards necessitating re-registering for new ILLiad accounts and merging customer histories into the new accounts.

A trial use of ILLiad WebCirc at Main planned for this year will provide more opportunities to demonstrate efficiency as it will allow customers to receive instant credit for returned ILL materials.

Beaches Branch Staff Display Their Crafts

JPL employees are known for their many talents and productive hobbies. During the month of March, talented craftswomen of the Beaches Branch Library--Carol Conley, Katherine Daye, Jeanne Dunn, Virginia Maxted, Midge Roton and Terry Welch--are displaying their crafts.

Included in this display are a birdcage and barrettes covered with seashells, necklaces, needlepoint sampler, crocheted afghan, greeting cards and polymer clay crafts.

Jane Harris Challenges the Process

When they built West Regional, they installed a drive-up window. Nobody around here had ever seen a drive-up window at a library. In this one-minute video, Barbara Gubbin shares the story of Jane Harris, manager at West, Challenging the Process and Modeling the Way to try for a full year to make the window work.

(To play properly, you may need to click Play [>], then click the Pause button, give it a minute to pre-load, then check back and click Play [>] again.)


Everyone knows someone who models the way, inspires a shared vision, challenges the process, enables others to act, and/or encourages the heart. If you have a story to share, we'd love to hear it. Please contact jpltraining@coj.net. p.s. If you missed previous video stories, simply click the arrow on the left side of the screen to see previous ones.

Staff Profile

If you have seen a tornado whizzing by with a smile as wide as east is from west, you might have seen Garland Wilson, JPL's Distribution Services Supervisor. He and his crew are essential to providing the high quality service JPL consistently delivers (no pun intended) to its customers. As an employee said when he was nominated for a first quarter award for Modeling the Way, "Garland manages any situation with extraordinary poise and style."

Q: What is your professional background, and what experiences do you draw upon for your position as Distribution & Supply Supervisor?

A: I graduated with an MBA from Webster University in 2006. I was formerly in the U.S. Army and served in the Gulf War.

Q: What are your goals for the Distribution Department?

A: My goals for distribution include reducing turnover in the department and training my staff to model the way of good customer service. I would like for the department to lead by example and be recognized as the backbone of the library system.

Q: What has surprised you about working at Jacksonville Public Library?

A: I am surprised at how important the distribution department is to the rest of the library system.

Q: Please share something about yourself that most people probably don’t know.

A: I am originally from Jacksonville and I'm a single Dad of 3 children (2 boys and a girl). I enjoy all sports, but especially football, springboard diving, and swimming.

Kudos from Customers

Main Librarry – Circulation & Teen Departments: - I want to take this opportunity to thank Robert Moseley (Library Assistant, Teen Dept.) and Howard Williams (CSAII, Circ) for conducting library tours earlier today for participants at the Legislative forum for Seniors. All those that came back down to the Conference level had nothing but praise for both Robert and Howard; they thoroughly enjoyed the tour and a few wanted to see the auditorium as they intend to come back for the Movies at Main. (They were also impressed with the auditorium facilities.)

I have one compliment that I feel compelled to mention from a guest in attendance; she stated at the conclusion that "the Main Library is the perfect venue for the Legislative forum and that staff members in the library always go out of their way to serve customers." The guest mentioned these compliments in front of Rep. Charles McBurney & Rep. Mia Jones as they were leaving the building. Thank you again, Robert & Howard, for your time and excellent customer service.

Main Library - Children's Department: I am most familiar with the staff at Children's. They have been very helpful to me, in particular Marie Myers (Library Associate), with helping my community establish a support network for bilingual English/Portuguese families. They are all very enthusiastic, and as a result we have people who now come to Main Library from far away.

Maxville Branch: I want to tell you what wonderful service I received from Christian Martin (Librarry Associate) at your Maxville Branch. He was very helpful and answered the questions I put to him in a professional way and went the extra mile in seeing that I was safisfied with the answers he was providing me. Thank you and him for the work you are doing for us "book readers" who also need access to online data and internet service.

Pablo Creek Branch: Christie Rogers (Library Assistant): I have known Chris for these past two years & let me tell you: She is awesome -- kind -- helpful.

University Park Branch: Marlin Day ((Librarian Senior) was very helpful and very courteous.

South Mandarin Leverages the Efficiency of Additional Self Check Stations

Ed Murray, Library Supervisor, and the staff of the South Mandarin Regional Library have been contemplating how they may implement the Balanced Score Card at their location. The staff considered ways to increase the branch’s efficiency, particularly from the method’s Customer Perspective. South Mandarin is consistently one of JPL’s busiest locations, often accommodating 1,000 customers daily.

The staff sought to leverage the added efficiency of SoM’s new 3M Self Check machines, which in December were increased from two to three stations. The new stations also increased efficiency with new locations in the building, placing two machines in front of the traditional Circulation Desk, and for the first time adding an entirely new station in the Children’s Room.

South Mandarin plans to leverage this new efficiency in several ways:

- Additionally free the Circulation staff from routine transactions better assigned to customer self-service.

- Assign one Reference worker as a roving reference/greeter while optimizing the branch’s wireless phones.

- Apply the added Circulation, Adult, and Children’s Reference efficiencies to ongoing needs including shelving, weeding, holds processing, and materials processing.

South Mandarin plans on continuously experimenting with different approaches, including moving book drop workers to the Circulation desk during peak usage hours. Roving reference workers have addressed other customer needs as well, often assisting with meeting room set-ups and audiovisual needs. The efficiencies provided by the increased Self Check presence and the resulting staff flexibility have created a dynamic environment with much room for creativity.

And the Winner IS...

Congratulations to Karen Jessee, Librarian Senior, Main's Genealogy Department! As the winner of the annual competition, Karen will represent the City of Jacksonville at the International Speech Competition at the District Level of Toastmasters International the last week in March (exact date and place TBA).

Karen received the “Best Speaker” and “Best Table Topics” awards in City Hall at the conclusion of the competition. Her speech, entitled, “Roots?? What roots?”, entices listeners to discover their genealogy.

JPL will be cheering for you, Karen, as you compete at the district level.

Partnerships and Communication Is Pursuing Greater Efficiency and Effectiveness

Dr. Keith McLaughlin says Partnerships and Communication is striving to do its part to reduce costs and to provide services more efficiently and effectively by implementing these practices:

Reduction in use of Ink and Paper
· Re-use printed paper for internal purposes/scratch sheets, etc.
· Use double-sided printing for all internal documents, grant and proposal application drafts—everything that is not going out to a funding organization
· For lengthy documents, print at least two pages to a sheet (and double-sided)
· Use the double-sided copier setting whenever possible
· Use “draft” mode on printers to save ink
· Try to print less by sending and saving documents electronically
· Email drafts of graphic design documents in pdf format rather than print

Lower Mailing Costs
· Take time-sensitive documents to City Copy Center for mailing to ensure postmark, return-receipt (if necessary) and reduce the need to send via Fed EX
· If Fed EX is necessary, use two-day instead of next day; it’s less expensive

Miscellaneous
· Turn out the office lights for the evening
· Share or borrow supplies from team members before placing new supply orders
· Use City cars and carpool to off-site meetings and events

Programs and Marketing
Rely more on grant and private funding to support programs and less on city general fund dollars
Whenever possible, include support for part-time project coordinators in grant-funded requests and budgets
Recruit volunteers to assist with program implementation, such as with the “How Can I Afford Retirement?”
Leverage program partners to help promote and market programs, thus reducing expenses associated with paid advertising
Utilizing email blasts, electronic newsletters, Facebook and Twitter to communicate with targeted constituents and the general public

Conference Center
Have improved efforts to apply the adage “a place for everything and everything in its place” with the storage and tracking of electronic equipment and accessories in the Conference Center. This has improved security and maintenance of the equipment.

Staff Profile

Harriet Siegel was—and still is—an officer of the Beaches Friends of the Library, established in 1979. Before the current Beaches Branch was built, a beaches library (not then part of JPL) was housed in one room of the old Beaches City Hall. And before the Beaches Friends was organized, Harriet volunteered there. Seeing the need for a larger library, she helped raise public support that resulted in the current Beaches Branch Library being built. It opened in 1986 and became part of the Jacksonville Public Library.

Harriet, as she likes to be called, was selected as JPL’s first “Volunteer of the Year” FY 1992-93. A plaque commemorating her work through the Beaches Friends hangs in the Beaches Branch Children’s Department.

Always a proponent of the Beaches Branch and its Friends group, Harriet represented the Friends of the Beaches Library at JPL board meetings for several years.

Harriet initiated “Noon Break” programs at JB about 17 years ago and has lined up all of its programs, which take a hiatus during the holiday season and voting times. “Noon Break” has featured the Navy Band and other musicians, representatives of beaches organizations and surrounding communities, City Council members, history buffs, doctors, a D-Day participant, fishing, fashion, coin collecting, local personalities and students. Due to the wide range of interest these programs cover, they have drawn many people to the library, who might not have been there before and who subsequently joined the Beaches Friends and/or have become JPL customers. Harriet attributes the programs’ success in part to the support of the Beaches Friends members and Beaches Branch staff. The programs also promote public awareness for the annual Friends Book Sales.

In addition to her volunteer work for the Beaches Friends, Harriet volunteers for Beth El, her local Temple in Ponte Vedra, which is supported by the Beaches area.

Harriet currently volunteers at the Beaches Branch Children’s desk and is considered a vital part of the Beaches Branch Library’s success. She defines the term “positive mental attitude” and her perky personality is underlined with a sharp mind. Harriet Siegel plans to keep volunteering and we look forward to her continuing friendship at the Beaches Branch.

Thank you so much for all you have done and continue to do, Harriet.

Congratulations,Kathy!

Katherine Johnson celebrated her 30th year anniversary as a JPL employee. Kathy started in
Regency Branch, then to Tech Services, Highlands before the renovation, Brown Eastside , Payroll dept. ( 7 years) then to Northwest.

THREE STAFFS CELEBRATE GREAT SERVICE MILESTONES IN FIRST QUARTER OF FY2010

In December, Kathy Johnson, Library Assistant, Bradham Brooks Northwest Branch Library, (2nd from R), completed 30 years of service with City/JPL and received her pin from Mayor Peyton. Michael Sullivan, Administrative Supervisor (L), & Carolyn Williams, Deputy Director, joined in the ceremony .

In November, Deborah Daniels & Naomi Bryant, both Library Assistants in Tech Services Cataloging, SST, received their pins for 35 years of service to City/JPL! CONGRATULATIONS TO YOU!

Talking Books/Special Needs Increases Efficiency

This article was contributed by Jerry Reynolds, Librarian Sr.:

Talking Books/Special Needs highlights two areas of increased efficiency: The first is the digital book format. The case is thinner which allows for more copies to be housed in a given space than the thicker cases that house tapes. Additionally, one cartridge can hold as much content as several tapes meaning that, no matter what the length is of the vast majority of books, we need deal with only one cartridge instead of multiple tapes.

The second is the use of volunteers. We now average 12 – 15 volunteers in any given month and our plans are to increase this number. Without these volunteers, it would be impossible for us to accomplish the outreach activities and other programming that we have been so successful in sustaining. We are deeply grateful for their many efforts.

Kudos from Customers

Brentwood - Staffs (Gloria Armstrong, Margaret Miles, and Trudy Hill) are the most helpful people... They are never rude, always greet me with a smile and never lose my returned books. …Thank you to ALL of them.

Main – 2ND Floor Reference: I am a senior person who cannot visit your library. The following comments are about Theresa Rooney: She is patience personified and a valuable asset to your library. Accolades to you and your entire staff. Thanks!

Main – Teen Department: I really appreciate the work and dedication put in by all the staff here at the Main Library, especially in the Teen Department. I commend Alissa (Leonard), Kelly (Likins), Mia (Clark)…. I respect them all for the awesome work they do … keeping us teens in order (mostly me).Thanks you guys.

South Mandarin - The male librarian (David Foster) in the children's section is absolutely wonderful!!! He always remembers our family including names (Wow - I have 5 kids). He is so friendly and helpful.

Willowbranch: Isabel (Pierre) and Julie (Lipschutz) in the children's library are wonderful both in expertise and personality. Because of them, my daughter has a love for the library. It is the highlight of our week.

Program at Mandarin Middle School Draws 220!

Donald Carpenter, Library Associate at Mandarin Branch Library, contributed this article. He has been successful in his outreach to Mandarin Middle School children by researching and helping them with a specific project, and he has acquainted them with JPL resources and programs:

How do you get 220 kids into an auditorium for a library program? Ask!

I attend School Advisory Committee meetings regularly at three public schools assigned to me by JPL, so the principals and teachers are acquainted with me. At every meeting, I talk about upcoming JPL programs and ask if there’s anything I can do to work with the schools. I also wrote a letter showing what the library provided (based on an example from Keli Likins) and asked that it be sent to all of the teachers.

In late September, I was asked by Khaki Hager, a history teacher at Mandarin Middle School, to do a presentation that would help the kids prepare for the National History Day Contest. The presentation was initially for a small group but the numbers continued to grow. I researched what was required to win the contest and came up with a three part program.

The first part was “Styles of Note Taking, or How to Stay Awake in Class”. This program was a simple Power Point showing three note taking techniques: outlining, mapping, and charting. The second part was a discussion on the requirements to win the essay portion of the National History Day Contest, which is the way the vast majority of the kids were entering this contest. I also included a single page handout with simple bibliographic examples for the kids. The third part, presented by Jeff Geiger, Librarian, was a Power Point showing the various databases available through JPL.

About a week after the presentation, I received a large packet from Ms. Hager. It contained thank-you notes from all 220 kids. I’m not vain enough to think that this was their idea, but by reading the notes, I could see that all three presentations were well received by the kids and that they had actually listened!

Now for the important part: what would I do differently? Believe it or not, the notes from the kids contained some good, positive criticism. (I told them at the start that I’d never done this before.):

1) Don’t talk so fast.
OK, I got a little excited, but it also took about 20 minutes to get the kids settled in. If this happens again, I will cut the program short rather than try to squeeze everything in.

2) Include audience participation.
This would help the kids get more involved.

Now that I’ve done this, I look forward to repeating the presentations and will improve them with time and practice. If anyone is planning something similar, please feel free to ask for help. Asking for help was one thing I’m sure I did right.

Below are some quotes from students’ thank-you notes to Don Carpenter’s presentation:

“Thanks for that amazing speech about the history fair and the note taking…”

“I want to thank you for your effort and your time to inform me about the history fair. I did learn new things and I think you did a great job…”

“Thank you for coming down to my school. You have taught me about doing different things. I did not know that the library had all those features, especially the ask the librarian part.”

Facilities Management & Planning - Maximizing Efficiencies in Difficult Economic Times

The Facilities Management and Planning group is taking a closer look at internal processes to ensure we maximize efficiencies in FY 2010. In our effort to reduce operational costs, we adopted a new strategy in delivering custodial services to JPL facilities. In October 2009, we switched from nighttime janitorial cleaning to daytime cleaning at all 21 branches and eliminated hourly day porters at 13 locations. The reduction in services will save JPL $312,000 annually, while enabling staff to closely monitor daily cleaning activities. Branch managers are reporting that the change has resulted in improved cleaning of their facilities. Another benefit of the daytime switch is the reduction of contract security staff at the Main Library saving JPL an additional $16,000.

Recently we continued our efforts to promote sustainable building practices by installing 19 electric hand dryers in public and staff restrooms at the Main library. Thirty five additional hand dryers are slated to be installed in upcoming months at AR, CW, DU, KR, NW and WBK. Once completed, paper towels will be removed from public and staff restrooms, reducing consumable paper products at those locations. We expect to see significant savings as a result of the decrease in paper towel orders.

In other exciting ‘sustainable’ news, the Facilities Management and Planning group established a partnership between JPL and the North Florida Chapter of the US Green Building Council to promote residential green building practices. The USGBC will hold workshops at seven library locations beginning January 14th at SOM. The workshops will provide information on advantages and incentives for local home-owners to build ‘green’, or remodel their homes with energy efficient products and appliances. Promotional flyers and posters were distributed to the branches to stimulate workshop attendance. Please visit http://greenjpl.wordpress.com/ for more information.

As we are continuously challenged to do more with less, FMP staff will keep working with vendors throughout the year to find cost-effective solutions for delivering services while ensuring that customer and staff needs are met.

Holmes & Smith Enable Others to Act

One of the key ingredients to enabling others to act is to get to know your co-workers. Kate Holmes and Frank Smith use a classic instrument for lubricating conversation: FOOD. Watch the latest One-minute Video Story to learn how they Enable Others to Act and Encourage the Heart.

(To play properly, you may need to click Play [>], then click the Pause button, give it a minute to pre-load, then check back and click Play [>] again.)

Everyone knows someone who models the way, inspires a shared vision, challenges the process, enables others to act, and/or encourages the heart. If you have a story to share, we'd love to hear it. Please contact jpltraining@coj.net.

p.s. If you missed previous video stories, simply click the arrow on the left side of the screen to see previous ones.

The Blah, Blah, Blah Blog

The Blah, Blah, Blah Blog

Click the link above to see NEFLIN congratulations to Barbara Gubbin!

Last Call -- FLA Poster Sessions

JPL has some of the most creative staff with some of the most successful projects and programs in the state. The Poster Sessions at the Florida Library Association's Annual Conference (April 7-9 in Orlando) is a great way to share our experiences with others.

The deadline to apply is fast approaching so please read this message if you are interested:

Poster sessions may cover an array of topics such as reports on library
projects and programs, research studies, trends, and problem analysis.
Presenters create high quality visual material to cover a 4 foot by 8 foot area
and will be present to discuss their poster session with other conference
attendees during a pre-assigned time slot.

For more information, tips, and examples see http://www.flalib.org/conference_2010.php and click on Poster Session - Information, or click Online Application to apply.

The deadline is Friday, January 22, 2010.

Any questions please contact patty@neflin.org.

Patricia Morris
Chair, FLA Continuing Education Committee

Center for Adult Learning's Sharon Jaskula Shares Plans for Efficient Department

The Center for Adult Learning is managing and conserving resources in a variety of ways. A few years ago, all literacy students were given consumable workbooks and other materials free of charge when they enrolled in the program. As the program grew, this became too costly. Today, each CAL location has a “classroom set” of materials that are used (and reused) on site. Students are given ISBN numbers and ordering information if they want to purchase personal, consumable copies of materials directly from the publisher.

CAL also strives every year to secure grant funding for staffing, equipment, and materials that will enhance adult literacy services. An LSTA grant currently supports two full-time Special Purpose Employees who train tutors and instruct students. We are also constantly recruiting and training volunteer instructors to help serve more students - not an easy feat since CAL volunteers are asked to consistently commit at least 3-6 hours per week for a minimum of six months. We have recently established a relationship with the Florida Coastal School of Law that will provide up to four interns each week to help with testing, tutoring, and front desk coverage. These interns are scheduled to begin later in January.

Even small things can add up to big savings. CAL used grant funds to purchase an ELMO digital presenter and projector. Having this equipment allows CAL staff to train literacy tutors around the state without having to prepare/photocopy hard copies of manuals and student materials. Trainees leave with a CD of materials (to print as needed) rather than hundreds of pages of paper provided by JPL. We are working to reduce travel expenses as well by developing online tutor-training with the help of Richard Mott and Kate Holmes.

No dollars are well-spent if they fail to meet the needs of the customer. While CAL can’t be all things to all people, we have developed relationships within the community that keep us abreast of service trends and unmet needs. For example, our community college’s transition to a state college has eliminated many courses for lower-level readers. CAL staff researched the educational requirements for new G.E.D. and vocational programs at the college and now help adult learners reach those specific targets. Knowing whether or not other agencies are providing a service prevents duplication and allows us to direct resources where they are most needed.

In these times, we are all struggling with limited resources. CAL is proud to be part of the Library’s effort to provide a lifeline to another adult literacy provider, Learn to Read, Inc., the city’s oldest and largest provider of one-to-one tutoring for adults. JPL administrators, board members and Learn to Read are currently exploring the possibility of temporarily sharing space to ensure the continued survival of that organization. In my opinion, these efforts define what it means to be good stewards of JPL assets, sharing existing resources and maximizing their benefit to the community.

Staff Profile

Belinda Campbell, Library Assistant in Support Services, was recognized as Employee of the Quarter and congratulated by Chair Mark Wood and Director Barbara Gubbin in the November Library Board of Trustees meeting. Ms. Campbell, who has worked for the Jacksonville Public Library for 38 years, was presented with tokens of appreciation.

Q: You have been with the City/JPL a long time. What has kept your interest in working for JPL?

A: My longevity with JPL is because of the relationship I had with my coworkers in the Art and Music Department for over 30 years; we worked and played as a family. Over the past five years or so I have worked as a copy cataloger in Support Services and I like my work and I thank God for the friends I have made.

Q: You have a reputation of being diligent, thorough, and positive and a quick learner. How have these characteristics helped you through the years?

A: Having a positive attitude is the key to achieving everything.

Q: You enable your colleagues to perform their jobs better by providing work-related information and instruction. Why do you consistently take time to do this?

A: If there is a need, I am willing to assist. I believe in treating people the way I would want to be treated.

Q: What is something that most people don’t know about you?

A: I Love Football.

Q: Who is your favorite author or book and why?

A: Lately, I’ve been reading lots of children’s books, such as SpongeBob, Thomas the Builder, and Dora the Explorer. I have a seven-year-old grandson and we read together. I read to him or he reads to me, which is a joy!

Westbrook Branch Celebrates 50 Years of Service to Jacksonville

The Westbrook Branch Library celebrated its 50th birthday Wednesday, December 16,, with a Fab 50s themed event. Laura Minnich, Branch Manager, said they were excited to reach this milestone!
Visitors to the library that day were invited to peruse various displays celebrating the 50s and participate in a trivia contest. Drawings were held throughout the day and several local businesses contributed prizes.

Barbara Gubbin addressed library customers and staff and congratulated all who made it possible for Westbrook to achieve 50 years of library service. They were honored to have Mrs. Judy Campbell in attendance; her father was instrumental in persuading City Council to build the Westbrook Branch. She addressed the crowd as well and shared some special memories of her father and his impact on the community. Also in attendance were Warren Jones, District 9 Council member, Harry Reagan, FJPL president and several former Westbrook staff members, who are pictured, left-right, back to front: Marjorie Gibbons, Ed Lein, Jackie Curry, and Annette Smith.

Kudos from Customers

Beaches Branch: A couple weeks ago I called... for materials on a national park. My son needed it for school - the next day. We called at around 5pm, and Katherine Daye was very helpful. She quickly pulled some materials together for us to pick up that evening. The most impressive thing is that she was pleasant and happy to help. That is real customer service and we appreciate her.

Highlands Branch: This is a complimentary card for the entire staff...in particular Ms. Kristi Dorney, who immediately came to my rescue for rescheduling meeting space.... I was able to do so with no hesitation and much welcomed friendliness. I believe this lady, as well as the cleaning staff and regular library staff, are an asset to our city's local, free public learning and will recommend this facility for future use.

Main - Genealogy Department: Mr. David White in the genealogy department was the only! person in the last 7 years out of all the statistic offices, funeral homes and all other places (incl. Internet), who was able to help us, was listening, and understood the necessity of our inquiry. Thank you very much!

Pablo Creek Branch: Mrs Crafword gave excellent reference help and has assisted me in obtaining all the information I needed in a thorough manner.

Regency Square Branch: I have received ...excellent service rendered by Mr. Hassan Hamid, Clerical Worker II, ...very courteous and helpful. I also took note of the jovial and wholesome nature that he possesses and...kindness and professionalism shown to me by Ms. Tyhedra Wilson, Clerical Supervisor...

Mrs. Claus & Rudolph Make Early Appearance at Southeast

On the morning of Thursday, December 17, the Children’s Department of Southeast Regional Library held a Reindeer Run with a special early appearance of Rudolph the Red Nosed Reindeer and Mrs. Claus.
Participants were children 3 to 11 years old, who followed Rudolph around a designated track. The run was organized to provide food donations for hungry pets to be given to local animal charities. Pictured are Rudolph (Paul Schaffner, Library Assistant) and Mrs. Claus (Nelly Harnisch, Clerical Support Aide II). Also, pictured is Mrs. Claus and participants after the exhausting run.

The run will continue each weekday until Wednesday, December 23.

Southeast Celebrates Successful 2009

On Thursday, December 10th, Southeast full-time employees, part-time employees, and volunteers celebrated the end of 2009 by holding an end-of-the-year grill event. Hamburgers and hot dogs were grilled and all the trimmings were available.

Senior Librarian Bob Silkett suggested the event as he explained that 2009 had been a challenging, yet very successful year for the Southeast Library. This being the case, staff had good reason to chow down. Pictured from left to right are Pauline Berkeley (P/T Circulation), Arlene Wilson (P/T Shelver), Theresa Barmer (Library Manager), and Joyce Myllykangas (F/T Circulation).

Live United - JPL United Way Campaign

Congratulations to JPL for joining together to make Jacksonville a better place!
Library staff have contributed $16,560.20 this year to the Live United campaign to change lives and shape communities. Special thanks to United Way Employee Campaign Chair Sara Gunter, and Co-Chairs Pam McClellan and James Patterson for their leadership. Thanks to each of the library representatives who volunteered their time to help make the campaign a success! Finally, thanks to every library staff member who gave, volunteered, or advocated to make Jacksonville a better community in 2009!

One-Minute Video - Gretchen Mitchell Encourages the Heart

In this week's one-minute video story (which is actually more like two minutes), Chiquita Powell and Gretchen Mitchell remember how distraught Chiquita was at the prospect of taking full responsibility for the Children's Department at the Argyle Branch when it first opened, and how an unexpected visit from Gretchen made a world of difference.

(To play properly, you may need to click Play [>], then click the Pause button, give it a minute to pre-load, then check back and click Play [>] again.)

Do you have a story to tell of a co-worker living the practices of destination:LEADERSHIP? Please let us know at jpltraining@coj.net.

p.s. If you missed previous video stories, simply click the arrow on the left side of the screen to see previous ones.

Northwest FRIENDS

The staff of the Northwest Branch Library thanks its Friends group for their fundraising efforts for the branch. A reception was held on Monday, December 7 to thank the NW Friends of the Library. The Friends had held a booksale at the branch in September and Alisha Harrell, president, presented the proceeds to the staff at the reception. The staff is very grateful to the Friends and all their hard work and has great plans for the library and its customers!

Pablo Creek Branch Excels in Volunteer Efficiency

Pablo Creek Branch Library had 40 volunteers (more than twice that of other JPL locations), who worked 5,477 hours, FY2009! PCR also retains many of their volunteers over a long period of time. Consequently, we asked Gail Blumberg, Library Associate, Senior, and Volunteer Coordinator there, to share some ideas on one of this year’s Performance Objectives: "Increase the library’s capacity to serve the public with an improved volunteer recruitment and retention program. Identify best practices; evaluate current practices; address barriers & increase current (FY09) level of volunteer hours by 2%.”

Ms. Blumberg said Pablo Creek’s location provides good access to retirees and students, who are more apt to volunteer. PCR has many volunteers that have proven to be a good fit. Some have even become part-time employees. She realizes this might not be the case at all locations.

The volunteer coordinator must combine organizational and communication skills in order to run a successful volunteer program. At PCR, for example, a weekly schedule is posted that includes volunteers’ names, duties and hours of service. Employees and volunteers can consult this weekly schedule as needed. This results in better planning and a positive work environment.

Where communication is concerned, she is cognizant that volunteers and staff feel free to voice their needs and opinions to her. She assigns specific duties to volunteers, such as processing holds, weeding newspapers, or reshelving in the teen, children’s or adult areas.

Each prospective volunteer is interviewed before being assigned to any work area. During this time, Ms. Blumberg tries to match the volunteer to the best work for him/her. For instance, she finds out if older volunteers can stand for a length of time shelving. If they cannot, they might be assigned to making phone calls for customer holds. This process has been beneficial in the retention of volunteers. PCR has volunteers who have been there since it opened in 2004.

She is glad to hear that HR is developing guidelines for a “trial period” for adult volunteers. This will allow both volunteers and library staff to decide whether or not individual placements will work for all concerned.

City's HR Initiates Trial Period for Volunteers

Sandra Stonestreet said that Human Resources is developing guidelines for a “trial period” for adult volunteers. Currently volunteers are required to clear a background screening before they can begin volunteering. JPL volunteer coordinators find many adults don’t understand the nature of the work or it is not what they expected and do not come back to complete the 30 hour commitment. A trial period will give adults an opportunity to experience the work first hand before going through the background screening process. We hope this will result in more satisfied volunteers and a savings to the City.

The suggestion of a “trial period” came out of a recent volunteer coordinator meeting. Volunteer coordinator meetings are held each quarter. A lot of great ideas come from these meetings. We are always looking for ways to improve efficiency and increase volunteer hours.

Staff Profile

CSAII Susan Williamson works at Pablo Creek Branch Library and believes in furthering your education.

Q: You received your AA in Psychology from the University of Phoenix recently--Congratulations! Do you plan to continue your education at this time?

A: Thank you. I am very excited about my AA degree. I have been working on it for a long time. Yes, I do plan to continue my education. I am waiting to see if FCCJ is going to have a four year program for psychology. My dad always wanted me to finish school. At this time, however, I am not sure when and where I will be finishing up. I have to give a special thank you to Christie Rogers and Joanna Tuskey for helping me to get through math. I was having a very hard time and they offered to help me.

Q: What have you learned in psychology that will help you in your position as CSAII?

A: Working with customers every day, I find that I use a lot of psychology. The classes have helped me understand and meet the needs of our customers. These classes have also helped with my personal development plan which is “Model the Way”.

Q: What is the most rewarding aspect of working at the library?

A: For as long as I can remember I have always wanted to work in a library. For 13 years I worked in a private elementary school library. However, I knew I really wanted to work in a public library. When the opportunity came, I was ready. I worked for a summer at Webb Wesconnett Branch and then I was able to work part-time at Regency Square Branch. I have been full-time for five years and I love working at the Pablo Creek Branch. The most rewarding aspect to me has been getting to know the customers and working with some good people.

Q: What do you enjoy doing in your spare time?

A: Since I now have some free time, I enjoy reading the most. I have also found that I enjoy writing book reviews on PCR's Facebook page.

Q: What is the most interesting book you have ever read?

A: I cannot think of one book that has been the most interesting to me. However, when I realized in ninth grade how much I had missed reading, the first book I picked up was Victoria Holt’s Menfreya in the Morning. After that, it was all the Gothic romances that were written at that time; now it is any good mystery.

Notes from Collectin Development:

These Summer Blockbusters are now on DVD and in the collection:

When college-bound Sam Witwicky learns the truth about the ancient origins of the Transformers, he must accept his destiny and join Optimus Prime and Bumblebee in their epic battle against the Decepticons, who have returned stronger than ever with a plan to destroy the world.



James T. Kirk and his fellow novice crew members aboard the Enterprise face the Romulan villain Nero, who seeks revenge against the Vulcan race for an action committed by Spock in the future.




Shawn Levy (CHEAPER BY THE DOZEN, JUST MARRIED) directs the sequel of his hit film NIGHT AT THE MUSEUM. Night guard Larry Daly (Ben Stiller), now a successful entrepreneur, returns to the Museum of Natural History to visit his friends--the exhibits that come to life at night--only to learn that they are being shipped off into deep storage at the Smitsonian Institution. To make matters worse, the exhibts at the Smithsonian, including the pharoaoh Kahmunrah (Hank Azaria), are suddenly coming to life--and they aren't at all happy about their new visitors. Determined to save his friends, Larry rushes to Washington, D.C., and makes his way into the inner workings of the largest museum complex in the world while Kahmunrah recruits the likes of Ivan the Terrible (Christopher Guest), Napoleon (Alain Chabat), and Al Capone (Jon Bernthal). Larry, meanwhile, finds himself with spunky Amelia Earhart (Amy Adams) as a co-conspirator and love interest, and General Custer (Bill Hader) leading the battle for the Smithsonian.