Friday, March 05, 2010

Staff Profile

If you have seen a tornado whizzing by with a smile as wide as east is from west, you might have seen Garland Wilson, JPL's Distribution Services Supervisor. He and his crew are essential to providing the high quality service JPL consistently delivers (no pun intended) to its customers. As an employee said when he was nominated for a first quarter award for Modeling the Way, "Garland manages any situation with extraordinary poise and style."

Q: What is your professional background, and what experiences do you draw upon for your position as Distribution & Supply Supervisor?

A: I graduated with an MBA from Webster University in 2006. I was formerly in the U.S. Army and served in the Gulf War.

Q: What are your goals for the Distribution Department?

A: My goals for distribution include reducing turnover in the department and training my staff to model the way of good customer service. I would like for the department to lead by example and be recognized as the backbone of the library system.

Q: What has surprised you about working at Jacksonville Public Library?

A: I am surprised at how important the distribution department is to the rest of the library system.

Q: Please share something about yourself that most people probably don’t know.

A: I am originally from Jacksonville and I'm a single Dad of 3 children (2 boys and a girl). I enjoy all sports, but especially football, springboard diving, and swimming.

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