Tuesday, March 27, 2018

The Power Of Persistence

Region Manager Lynne Baldwin shares this Readers' Advisory story from Main Children's department written by P/T Library Assistant Kate Martin.  It demonstrates Kate's persistence in not just finding a book, but finding what would interest the young customer--and if emulated, will add new readers:
"A 2nd grader, who regularly checks out books, came in with her visually impaired guardian, March 17, 2018.  The little girl asked for help finding books.  I took her to the catalog and the first three attempts to find books she wanted failed; they were either checked out or not available.  I asked her if she wanted to place any holds but she declined.  On the fourth try, we found a Series book on the shelf (Bad Kitty) that  interested her!  She was so happy and checked out as many books as allowed.  I had spent 30 minutes with her and thanks to Bad Kitty, the book that saved the day."

Lynne summarized, "We are building a community of readers – one story at a time."

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