Manager of Strategic Initiatives Richard
Mott was one of the two members of JPL's staff to travel to Denver for the American
Library Association’s annual midwinter meeting, which was held the weekend of
February 10, 2018. He was there to attend the final meeting of the Public Library
Association’s Performance Measures Task Force, of which Richard has been a
member since its inception three years ago.
Richard
said the goal of the task force was to lay a foundation for outcome-based
performance measurement to permeate the library field. By looking at outcomes,
libraries are able to demonstrate, not only how many people attend their programs, but how many benefited from them. The instrument the
task force created was a series of simple surveys to be completed by customers
who attended programs. JPL is currently using these surveys for some of its
programs and classes. They include questions such as, “After participating in this
program, I am more confident about helping my children learn.” [Strongly Agree
to Strongly Disagree]
Diffusion
of Project Outcome throughout the library field far exceeded expectations; 21%
of all US libraries and the majority of large libraries have registered to use
the surveys. Being on the task force was “a satisfying experience,” Richard
said. “I had the opportunity to work with and build relationships with some of
the brightest and most dedicated librarians I have met outside of Jacksonville.”
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