Main – Special Collections: I wanted to express my appreciation for a librarian who went out of her way to assist me on more than one occasion with research material. I am gathering material for an organizational project. The material used is from the past and must be as accurate as possible. It is often difficult to locate. This librarian is always WILLING TO ASSIST. She is professional, kind, VERY knowledgeable, and always delivers more than I expect. …CATHERINE CURRIER is the librarian who exceeds above and beyond in her professional capacity to provide what is needed for me to complete my work. I always hope she is working when I go. She should be cloned. Thank you.
Murray Hill Branch: Just a note about an experience today. A very rude/abusive individual was here today. Library staff (Raymond Neal, Chiquita Powell, Douglas Fair, Margaret Esposito, Mary Fletcher, and Cheyla Scantling) handled this with dignity and respect for other library attendees. Let’s keep these well trained people that know how to handle tough situations!!
Pablo
Creek Branch: I had contacted the library...for a
discrepancy on my library account. I talked to Zachary over the phone. He was very polite and assured me that he would let his
supervisor know about my situation and that if applicable, she would follow up
with me. I got a phone call a few hours later
from a Ms. Beverly Brown who is the Clerical Supervisor. I explained my situation to her again and she understood, and politely
let me talk to solve the problem. I would like to applaud both Zachary and Ms.
Beverly on their assistance in this discrepancy. They gave me their time and
thoroughly looked over to my account to see that a mistake was made. ...
San
Marco Branch: After being
out several weeks, Ms. Emily (Gideon) remembered things about our family. She
is great.
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