Friday, October 05, 2012
Staff Profile
Jane Harris was asked to contribute to this article when she was still West Regional/Maxville Branch Manager. She was recently named JPL's West Region Manager and will be supervising Argyle, Highlands, Maxville and West Regional branches. For now, Jane says she will keep her office at WST. Smart, kind, relatively quiet, dilligent, intuitive--one could think of many positive adjectives to describe this lady. It is really easy to like Jane Harris, and once you read her history of 27 years at JPL, you'll agree: JPL has come a long way!
Q: How long have you been with JPL and what experience did you bring with you that best served you here at JPL?
A: I have been with JPL for 27 years. Before coming to JPL, I worked for the Palm Beach County Library System. When I started with Palm Beach County I had no experience working in a public library. It was an eye opening experience. During my time there, I think I called every emergency number in existence, went through a hurricane, a parking lot brawl, and a number of building emergencies. By the time I started at JPL, I was a lot calmer when dealing with emergency situations.
Q: You have managed several of our libraries. Please share your experiences and how branches differ (or don't) in service to meet the needs of their geographical areas.
A: I have managed five libraries for JPL. In many ways they have been very similar. The customers come in with a need that they expect us to fill. The vast majority of the customers are appreciative and friendly. In all the branches, children’s services were in high demand. Parents want to bring their children to the library for a fun and educational experience. The differences were mostly in the demand for materials. In my current location, Inspirational books and nonfiction “how to” books are very popular. When I was at Regency, Romance and Manga were popular. At Webb, African-American fiction and books to help with school were in demand. Of course, there are the universal favorites like DVD’s and practice test books.
Q: What are a few of the important things you have learned as a manager that could benefit all of us?
A: The main things I have found helpful are to be flexible and to listen to my employees. It is amazing what ideas they can come up with when you are receptive.
Q: What are some of the outstanding changes you have seen in libraries since you have been with JPL?
A: I am really dating myself with this one, but computers have been the most outstanding change. When I first started with JPL, the computer circulation system was in the works, but had not been implemented. This felt like a return to the dark ages for me because Palm Beach County was already using a computer circulation system. I could not check and see if another branch had a title. I no longer could easily reserve materials. The reserve system at Regency was a marker board with needed titles written on it. When items were checked in, the clerk had to check the board to see if the book was needed for a reserve. We used to make monthly trips down to Main and search the shelves to fill reserve requests. Also, for the first time, I had to file catalog cards. I hated it. I could not wait for the day Jacksonville started using computers. We have come a long way since those days. Record keeping and inventory control are so much more efficient since the advent of computers. The dissemination of information has totally changed. We take for granted so much that was not even possible such a short time ago. I love knowing where an item is and being able to locate it for a customer. It is so much easier to search a database and come up with an answer in a few minutes than searching indexes of multiple texts trying to locate an obscure fact. (Although I do miss some of the bar bet questions that apparently customers are now answering themselves.) As technology continues to develop and evolve, I know there will be other changes. I am struggling to keep up with this, but I believe that libraries will continue in some form. After all, we provide free access and assistance to information.
Q: Who is your favorite author and why?
A: I do not really have one favorite. I like authors that develop their characters. I have to be able to see and visualize the character. One author I like is Anne McCaffrey. I like her Pern series because she has developed a whole world and society with great characters. I also like Irving Stone, Leon Uris, Jane Austen, and Janet Evanovich along with many others. I mostly read fiction although I also like biographies. Robert Massie and John Toland are two biographical writers I enjoy.
Q: How long have you been with JPL and what experience did you bring with you that best served you here at JPL?
A: I have been with JPL for 27 years. Before coming to JPL, I worked for the Palm Beach County Library System. When I started with Palm Beach County I had no experience working in a public library. It was an eye opening experience. During my time there, I think I called every emergency number in existence, went through a hurricane, a parking lot brawl, and a number of building emergencies. By the time I started at JPL, I was a lot calmer when dealing with emergency situations.
Q: You have managed several of our libraries. Please share your experiences and how branches differ (or don't) in service to meet the needs of their geographical areas.
A: I have managed five libraries for JPL. In many ways they have been very similar. The customers come in with a need that they expect us to fill. The vast majority of the customers are appreciative and friendly. In all the branches, children’s services were in high demand. Parents want to bring their children to the library for a fun and educational experience. The differences were mostly in the demand for materials. In my current location, Inspirational books and nonfiction “how to” books are very popular. When I was at Regency, Romance and Manga were popular. At Webb, African-American fiction and books to help with school were in demand. Of course, there are the universal favorites like DVD’s and practice test books.
Q: What are a few of the important things you have learned as a manager that could benefit all of us?
A: The main things I have found helpful are to be flexible and to listen to my employees. It is amazing what ideas they can come up with when you are receptive.
Q: What are some of the outstanding changes you have seen in libraries since you have been with JPL?
A: I am really dating myself with this one, but computers have been the most outstanding change. When I first started with JPL, the computer circulation system was in the works, but had not been implemented. This felt like a return to the dark ages for me because Palm Beach County was already using a computer circulation system. I could not check and see if another branch had a title. I no longer could easily reserve materials. The reserve system at Regency was a marker board with needed titles written on it. When items were checked in, the clerk had to check the board to see if the book was needed for a reserve. We used to make monthly trips down to Main and search the shelves to fill reserve requests. Also, for the first time, I had to file catalog cards. I hated it. I could not wait for the day Jacksonville started using computers. We have come a long way since those days. Record keeping and inventory control are so much more efficient since the advent of computers. The dissemination of information has totally changed. We take for granted so much that was not even possible such a short time ago. I love knowing where an item is and being able to locate it for a customer. It is so much easier to search a database and come up with an answer in a few minutes than searching indexes of multiple texts trying to locate an obscure fact. (Although I do miss some of the bar bet questions that apparently customers are now answering themselves.) As technology continues to develop and evolve, I know there will be other changes. I am struggling to keep up with this, but I believe that libraries will continue in some form. After all, we provide free access and assistance to information.
Q: Who is your favorite author and why?
A: I do not really have one favorite. I like authors that develop their characters. I have to be able to see and visualize the character. One author I like is Anne McCaffrey. I like her Pern series because she has developed a whole world and society with great characters. I also like Irving Stone, Leon Uris, Jane Austen, and Janet Evanovich along with many others. I mostly read fiction although I also like biographies. Robert Massie and John Toland are two biographical writers I enjoy.
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Staff Profile,
WST
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