Thursday, October 20, 2011

Kudos from Customers

Bradham Brooks Northwest Branch: “The library staff that is working here at this time are the most helpful and polite staff that I have ever encountered in this branch. I must point out Shivon (Rockward). …She is just walking around helping everyone and doing it in a very professional manner...”

Main – Center for Adult Learning: “…I am originally from Nicaragua. I wanted ...to say thank you to Miss Tammy Owens in the Center for Adult Learning for all of the help in my class and all of the materials that she is sharing with me. My goal is to write very good English, and I learn new rules each time I come to her class. Also, my husband is so happy when I share everything with him that I learn. Thank you so much, Miss Tammy, for everything you do to help me and all of the other students that are in your classes.”

Main – Popular Department: “Peggy (Glasnapp) was so helpful - always had a smile on her face. Hard to find good customer service these days - she is a dying breed.”

Mandarin Branch and Main's Interlibrary Loan Departmnt: “I would like to again compliment those men and women who …are very, very professional and give me outstanding service. They include: Cheryl Callavini, Branch Manager; Larry Butler, Don Carpenter, Elizabeth Garnett, Becky McClure, Linda Smith, Margo Crafton, David Foster, Elaine Roberson, Frances Wickes, Sarah Miller, Robert Moseley, Mildred Roton, Eric Cusaac, David Jones, Sim Yam, Tammy Hilbert, Diane Lewis, Josh Santiago, Lisa Veal, Shuki Banerjee, Jessica Jones, and Brettney Gonzales. I also want to commend Carolyn Hampton in the Interlibrary Loan Division.”

Southeast Branch: “I come in on my lunch hour every day and want to praise Pelin Hangul and Blake Fowler - both are extremely helpful and go out of their way to help all the time. Also reference gentleman w/ glasses, middle age - very helpful.”


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