Wednesday, November 19, 2008
News from the Director's Desk
It’s hard to believe that we have already begun a new fiscal year and are about to close out another calendar year!
The Board of Library Trustees held a planning retreat with senior staff and representatives of the Friends and the Foundation. Much was accomplished, but additional work has yet to be done as we evaluate strategic direction and plan ahead for the 2010 budget.
Performance measures are in place for FY2009 and I am looking forward to seeing the October reports. I congratulate each of you who have participated in destination:LEADERSHIP by developing your own action plan to integrate leadership practices into your day to day activities. I am also pleased that branch and department teams have identified and adopted local customer satisfaction measures this year. Thanks to all the staff members who participated in developing these and other performance measures with an eye toward insuring good customer service outcomes.
I will look forward to discussing these and other issues with you at the first Town Hall meetings this year.
I have directed my staff to schedule town hall meetings each quarter this year. A senior staff member will join me at each meeting to discuss his or her area of operation and answer questions. Keith McLaughlin will join me at the first round of meetings to be held Monday and Tuesday, December 1 and 2nd at the Main Library Conference Center, Room MP1. Town Hall meetings will be from 2:30-4:00. For the convenience of staff attendance, the meetings will also be broadcast to two other libraries, details forthcoming.
In addition to taking questions at the meetings, I will be happy to answer other questions submitted via this blog (yes, your questions can be anonymous). To submit questions via the blog, just click on the word “comment” below and follow the directions. All questions and answers will be posted after the town hall meetings.
Very best wishes for a happy Thanksgiving holiday,
Barbara Gubbin
The Board of Library Trustees held a planning retreat with senior staff and representatives of the Friends and the Foundation. Much was accomplished, but additional work has yet to be done as we evaluate strategic direction and plan ahead for the 2010 budget.
Performance measures are in place for FY2009 and I am looking forward to seeing the October reports. I congratulate each of you who have participated in destination:LEADERSHIP by developing your own action plan to integrate leadership practices into your day to day activities. I am also pleased that branch and department teams have identified and adopted local customer satisfaction measures this year. Thanks to all the staff members who participated in developing these and other performance measures with an eye toward insuring good customer service outcomes.
I will look forward to discussing these and other issues with you at the first Town Hall meetings this year.
I have directed my staff to schedule town hall meetings each quarter this year. A senior staff member will join me at each meeting to discuss his or her area of operation and answer questions. Keith McLaughlin will join me at the first round of meetings to be held Monday and Tuesday, December 1 and 2nd at the Main Library Conference Center, Room MP1. Town Hall meetings will be from 2:30-4:00. For the convenience of staff attendance, the meetings will also be broadcast to two other libraries, details forthcoming.
In addition to taking questions at the meetings, I will be happy to answer other questions submitted via this blog (yes, your questions can be anonymous). To submit questions via the blog, just click on the word “comment” below and follow the directions. All questions and answers will be posted after the town hall meetings.
Very best wishes for a happy Thanksgiving holiday,
Barbara Gubbin
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Barbara Gubbin
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4 comments:
When are we expected to be able to hire pages again?
What changes/inhancments are incorporated into the new workflows system?
What time are the Town Hall meetings? Need to schedule the meeting rooms...
Why are you closing the Conference Center two days a week? Is that cost effective?
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