Friday, December 11, 2009

One-Minute Video - Gretchen Mitchell Encourages the Heart

In this week's one-minute video story (which is actually more like two minutes), Chiquita Powell and Gretchen Mitchell remember how distraught Chiquita was at the prospect of taking full responsibility for the Children's Department at the Argyle Branch when it first opened, and how an unexpected visit from Gretchen made a world of difference.

(To play properly, you may need to click Play [>], then click the Pause button, give it a minute to pre-load, then check back and click Play [>] again.)



Do you have a story to tell of a co-worker living the practices of destination:LEADERSHIP? Please let us know at jpltraining@coj.net.

p.s. If you missed previous video stories, simply click the arrow on the left side of the screen to see previous ones.

Tuesday, December 08, 2009

Northwest FRIENDS















The staff of the Northwest Branch Library thanks its Friends group for their fundraising efforts for the branch. A reception was held on Monday, December 7 to thank the NW Friends of the Library. The Friends had held a booksale at the branch in September and Alisha Harrell, president, presented the proceeds to the staff at the reception. The staff is very grateful to the Friends and all their hard work and has great plans for the library and its customers!

Monday, December 07, 2009

Pablo Creek Branch Excels in Volunteer Efficiency

Pablo Creek Branch Library had 40 volunteers (more than twice that of other JPL locations), who worked 5,477 hours, FY2009! PCR also retains many of their volunteers over a long period of time. Consequently, we asked Gail Blumberg, Library Associate, Senior, and Volunteer Coordinator there, to share some ideas on one of this year’s Performance Objectives: "Increase the library’s capacity to serve the public with an improved volunteer recruitment and retention program. Identify best practices; evaluate current practices; address barriers & increase current (FY09) level of volunteer hours by 2%.”

Ms. Blumberg said Pablo Creek’s location provides good access to retirees and students, who are more apt to volunteer. PCR has many volunteers that have proven to be a good fit. Some have even become part-time employees. She realizes this might not be the case at all locations.

The volunteer coordinator must combine organizational and communication skills in order to run a successful volunteer program. At PCR, for example, a weekly schedule is posted that includes volunteers’ names, duties and hours of service. Employees and volunteers can consult this weekly schedule as needed. This results in better planning and a positive work environment.

Where communication is concerned, she is cognizant that volunteers and staff feel free to voice their needs and opinions to her. She assigns specific duties to volunteers, such as processing holds, weeding newspapers, or reshelving in the teen, children’s or adult areas.

Each prospective volunteer is interviewed before being assigned to any work area. During this time, Ms. Blumberg tries to match the volunteer to the best work for him/her. For instance, she finds out if older volunteers can stand for a length of time shelving. If they cannot, they might be assigned to making phone calls for customer holds. This process has been beneficial in the retention of volunteers. PCR has volunteers who have been there since it opened in 2004.

She is glad to hear that HR is developing guidelines for a “trial period” for adult volunteers. This will allow both volunteers and library staff to decide whether or not individual placements will work for all concerned.

Friday, December 04, 2009

City's HR Initiates Trial Period for Volunteers

Sandra Stonestreet said that Human Resources is developing guidelines for a “trial period” for adult volunteers. Currently volunteers are required to clear a background screening before they can begin volunteering. JPL volunteer coordinators find many adults don’t understand the nature of the work or it is not what they expected and do not come back to complete the 30 hour commitment. A trial period will give adults an opportunity to experience the work first hand before going through the background screening process. We hope this will result in more satisfied volunteers and a savings to the City.

The suggestion of a “trial period” came out of a recent volunteer coordinator meeting. Volunteer coordinator meetings are held each quarter. A lot of great ideas come from these meetings. We are always looking for ways to improve efficiency and increase volunteer hours.

Staff Profile

CSAII Susan Williamson works at Pablo Creek Branch Library and believes in furthering your education.

Q: You received your AA in Psychology from the University of Phoenix recently--Congratulations! Do you plan to continue your education at this time?

A: Thank you. I am very excited about my AA degree. I have been working on it for a long time. Yes, I do plan to continue my education. I am waiting to see if FCCJ is going to have a four year program for psychology. My dad always wanted me to finish school. At this time, however, I am not sure when and where I will be finishing up. I have to give a special thank you to Christie Rogers and Joanna Tuskey for helping me to get through math. I was having a very hard time and they offered to help me.

Q: What have you learned in psychology that will help you in your position as CSAII?

A: Working with customers every day, I find that I use a lot of psychology. The classes have helped me understand and meet the needs of our customers. These classes have also helped with my personal development plan which is “Model the Way”.

Q: What is the most rewarding aspect of working at the library?

A: For as long as I can remember I have always wanted to work in a library. For 13 years I worked in a private elementary school library. However, I knew I really wanted to work in a public library. When the opportunity came, I was ready. I worked for a summer at Webb Wesconnett Branch and then I was able to work part-time at Regency Square Branch. I have been full-time for five years and I love working at the Pablo Creek Branch. The most rewarding aspect to me has been getting to know the customers and working with some good people.

Q: What do you enjoy doing in your spare time?

A: Since I now have some free time, I enjoy reading the most. I have also found that I enjoy writing book reviews on PCR's Facebook page.

Q: What is the most interesting book you have ever read?

A: I cannot think of one book that has been the most interesting to me. However, when I realized in ninth grade how much I had missed reading, the first book I picked up was Victoria Holt’s Menfreya in the Morning. After that, it was all the Gothic romances that were written at that time; now it is any good mystery.

Tuesday, December 01, 2009

Notes from Collectin Development:

These Summer Blockbusters are now on DVD and in the collection:

When college-bound Sam Witwicky learns the truth about the ancient origins of the Transformers, he must accept his destiny and join Optimus Prime and Bumblebee in their epic battle against the Decepticons, who have returned stronger than ever with a plan to destroy the world.



James T. Kirk and his fellow novice crew members aboard the Enterprise face the Romulan villain Nero, who seeks revenge against the Vulcan race for an action committed by Spock in the future.




Shawn Levy (CHEAPER BY THE DOZEN, JUST MARRIED) directs the sequel of his hit film NIGHT AT THE MUSEUM. Night guard Larry Daly (Ben Stiller), now a successful entrepreneur, returns to the Museum of Natural History to visit his friends--the exhibits that come to life at night--only to learn that they are being shipped off into deep storage at the Smitsonian Institution. To make matters worse, the exhibts at the Smithsonian, including the pharoaoh Kahmunrah (Hank Azaria), are suddenly coming to life--and they aren't at all happy about their new visitors. Determined to save his friends, Larry rushes to Washington, D.C., and makes his way into the inner workings of the largest museum complex in the world while Kahmunrah recruits the likes of Ivan the Terrible (Christopher Guest), Napoleon (Alain Chabat), and Al Capone (Jon Bernthal). Larry, meanwhile, finds himself with spunky Amelia Earhart (Amy Adams) as a co-conspirator and love interest, and General Custer (Bill Hader) leading the battle for the Smithsonian.

Monday, November 30, 2009

One-Minute Video Story -- Marlin Models the Way

In this week's one-minute video, Joanna Tuskey shares a recollection of how Marlin Day, by his work ethic and teamwork, Modeled the Way when University Park was preparing to open to the public for the first time.

(To play properly, you may need to click Play [>], then click the Pause [] button, give it a minute to pre-load, then check back and click Play [>] again.)




Do you have a story to share of how someone demonstrated one of the Five Practices of destination:LEADERSHIP? If so, please contact me at jpltraining@coj.net.

p.s. If you missed the last video story, simply click the arrow on the left side of the screen to display the previous clip.

Tuesday, November 24, 2009

Webb Wesconnett Branch Library Turns 30

Barbara Gubbin addressed a group of customers and staff and congratulated Webb Wesconnett Branch staff for their successful efforts in producing their library's 30th anniversary celebration, November 21. Other speakers were Senator Stephen Wise, Rev. Webb (the library bears his father's name), and Margaret Smith, Webb Wesconnett's first branch manager.

Library Associate Jack Betancourt and Librarian Mia Brack hold the 30th birthday invitation created for the event.


Publix donated a beautiful cake and prizes were noted on pieces of paper inside balloons that were released for this celebration.

Happy Birthday, Webb Wesconnett, and all of you can take a bow, who have been and are a part of its great success in this community.

"Tom" Is No "Turkey" at Raising Food Need Awareness at Southeast Branch

On Tuesday, November 24, 2009, at 10:30am, Mr. Tom Turkey, (Paul Schaffner, Library Assistant) strutted his stuff at the Southeast Library first annual Turkey Trot Rally. In commemoration of Thanksgiving Day, children, 0 to 18 months, and their parents, chased "Mr. Tom" around a track set up in the Children's Department. Participating children chose non-perishable foods, donated by the employees, and placed them in a food donation barrel. The items, donated by the staff, will be taken to the local food bank in Jacksonville.

The Turkey Trot Rally events will occur several times during the day, and also on Wednesday, November 25. So if you have a need to burn some calories before the big day, visit the Southeast Regional Library. Shown in the picture is "Mr. Tom," encouraging trotters by flapping his wings before his first run.

Monday, November 23, 2009

Collection Development Resource Management FY2010

We will be sharing ideas and plans from various departments about how they will contribute to resource management in FY2010 and how they plan to help JPL meet its Performance Objectives.

Charlene Adkins, Library Supervisor, Collection Development, shared a vital plan her department will use:

"One of the ways Collection Development will be contributing toward the economic success objective in this year’s service priorities is by doing regular searches and orders for materials such as career development (resume books) and testing books. These materials are not regularly reviewed so by doing targeted searches within our vendor’s databases we will be able to identify and order materials that may not have been ordered otherwise. This process will provide additional economic success materials throughout the system on a regular basis."

Thursday, November 19, 2009

Mandarin Branch Is Cookin'

The staff of the Mandarin Library recently helped at the First Annual Chili Cook-off at the Mandarin Senior Center. Everyone enjoyed the chili, and a good time was had by all! Shown in the picture are (clockwise) Don Carpenter (red hat), Library Associate; Eric Cusaac, CSA II; Linda Smith, Library Associate; Margo Crafton, Children's Librarian Senior; Robin Kowalski, CSA II; and Elizabeth Garnett, Librarian. Not pictured: Mary Mlady, Librarian; Lisa Veal, Part-time Clerical; and Lynne Baldwin, Branch Manager.

Kudos from Customers

Brentwood Branch: “I appreciate that, when asked, they (Trudy Hill, Gloria Armstrong, and Margaret Miles) are most helpful, in a kind manner, not condescending as though I should know how to look up an item. Or, because I walk with a cane, they do not treat me as though I am not intelligent, and as I am an older person, they do not treat me as if I have lost my mind or am a ‘little old lady’”.

Main Library – 3rd Floor Reference: "I would like to call attention to an exceptional employee, Stacey Van Hoy, who has proven on a consistent basis to be helpful, knowledgeable, and very courteous. She exemplifies what a library associate should be. Thank you."

Main Library – Talking Books: "I would like to compliment Chris (Eaton) and all of his staff at the Talking Books/Special Needs Library. "Special Needs" "Need Special" People to serve. These guys truly are "Champions for the Underserved". Please give these "Special People" all the support they require to continue this Worthwhile Endeavour. Thank You!!"

Mandarin Branch: "Elizabeth (Garnett) was really helpful; she took really good care of me."

Murray Hill Branch: "So many resources, always back where they belong. I think the librarians and staff (Mark Hohnadel, Revondolyn Dubois, Elizabeth Cobb, Tonya Wright, and Margaret Esposito) are always helpful and polite. Thank you."

Monday, November 16, 2009

Library Board Honors Director Barbara Gubbin for Outstanding Leadership

The Jacksonville Public Library Board of Trustees (front, left to right: Mark Wood, Chair, Rocelia Roman de Gonzalez, Director Gubbin with plaque, Rita Cannon, Brenda Simmons; l to r, back: William (Bill) Scheu and Jim Selzer) presented Barbara Gubbin, Library Director, with a plaque at their November 12 meeting and congratulated Ms. Gubbin on her outstanding leadership and work.

Director Gubbin thanked the Library Board and took the opportunity to recognize the library staff for their hard work during a challenging budget year.

Director Gubbin also announced in the board meeting that JPL would receive a "Star Library" rating in the second year of the new ratings index from Library Journal.

Week of Valor at the Main Library

To celebrate the City’s Week of Valor, the Center for Adult Learning’s Karen Wishart found inspiration in the Navy’s Professional Reading Program for Leadership Development (http://www.navyreading.navy.mil/). Through this program, the Navy recommends specific titles for Junior Enlisted up to Senior Leaders.

Karen and her co-workers created a book display of reading list titles near the Laura Street entrance of the Main Library, using camouflage and Navy uniform colors to set off the display. They developed a bookmark of titles for customers interested in the Navy Leadership Program. Karen then contacted Military Affairs who put out the word that the Library was looking for someone to talk about books from the list. They were fortunate enough to have two Commanders reply to the invitation.

The first speaker was Commander Jon Singleton (right), a Logistics Officer, who has served in the Navy for more than 18 years. He chose the book, Lone Survivor: The Eyewitness Account of Operation Redwing and the Lost Heroes of Seal Team 10. The book was particularly meaningful to him since he served in Afghanistan where this incident took place. If you have not read Lone Survivor, it is Marcus Luttrell’s recounting of Navy Seal training, the nature of their mission, and the agonizing decision to determine whether the men they met moving across Afghanistan were farmers or Taliban. The book is also about Luttrell’s coming to grips with his order not to summarily execute three local travelers, a decision which ultimately led to the ambush and execution of his entire squad. Commander Singleton’s photographs of Afghanistan and his first-hand accounts of the struggle to distinguish friend from foe were both riveting and terrible.

The second speaker was Commander Scott Smith (pictured left with Karen Wishart). Commander Smith is the Captain of the Naval Frigate, USS Klakring, which anchored at the Landing during the Week of Valor. He chose to talk about the book, Six Frigates: The Epic History of the Founding of the U.S. Navy. As a captain of a frigate, he pointed to a pin that all frigate officers wear on their uniforms. On it are six stars which represent the original six ships built by the Navy. Commander Smith has sailed extensively throughout the Mediterranean Sea. He brought maps with him to illustrate which countries were active in piracy during the early years of the Navy as described in Six Frigates, then drew parallels to the piracy and shipping problems experienced by some of the same countries today. Retired officers and residents of Fleet Landing attended this book talk; they enjoyed exchanging memories of their service with Commander Smith as much as they enjoyed hearing about the book.

Both of the commanders and those in attendance would like to participate in additional book discussions in the future.

Video Stories -- Destination:LEADERSHIP

So many of our staff are doing a wonderful job of living the Five Practices of Destination:LEADERSHIP, and we want to share some of their stories.

In this clip, Susan Mankowski tells about a day when she was feeling stressed and Keith Hayes Encouraged her Heart.

(To play properly, you may need to click Play, then click the Pause [||] button, give it a minute to pre-load, then check back and click Play [>] again.)


Do you have a story to share of how someone demonstrated one or more of the Five Practices? If so, please contact me at jpltraining@coj.net.

Friday, November 13, 2009

New Options Available in the General Employees Pension Plan

by Beth Mangold and Angela Vigil

New retirement plan options for positions covered by the General Employees Pension Plan became effective on October 1. Employees now have more choices when selecting their city retirement plans.
Perhaps the biggest change is that the medical process was abolished. This means that employees who did not enter the pension plan because of medical issues when they were hired may now join as a regular member. Members who joined the plan under a medical waiver will no longer be limited by the waiver.
Another attractive change to the plan is the introduction of a Defined Contribution (DC) plan, similar to a 401(k) plan. Under this option employees can contribute 7.7 percent of their pay to an investment account and the city will match their contributions. These investment accounts will be managed by Great West Retirement Service, who also administers the deferred compensation (457) plan.
The new pension laws (governed by Ordinance 2007-1136) provide an opportunity for current Defined Benefit (DB) plan members to change to the DC plan. This is a one-time option for current employees. New Employees hired after October 1 will select their pension plan upon employment - either the traditional DB plan or the new DC plan. Both plans will be covered by a disability trust fund, which is essentially the same disability program that was offered with the original DB plan.
Employees who are not currently enrolled in a city sponsored plan are encouraged to contact the Retirement System Administrative Office to set an appointment to review plan options and make an enrollment selection. Once a plan selection is made, employees will be enrolled in the selected plan for the next practical payroll.
For additional information regarding the new pension options, please check the links below.
Retirement Systems Employee Portal page
Questions on Plan Comparisons
Read the new pension ordinance
Pension Plan training is in development. Watch for an announcement from Retirement System Administrative Office when it is available.
If you have immediate questions or would like to make appointment with Retirement System staff to review the plans and enrollment options, please contact Beth Mangold or Judy Connare 255-7281 in the Retirement System Administrative Office at 255-7285.

Thursday, November 05, 2009

Staff Profile

Virginia Dixon, pictured to the right, is a lovely lady who has been
a JPL English as a Second Language teacher and "Volunteer
Extraordinaire" for more than six years.

She gets to know each of her students personally, discovering what they most need to know to improve their English and adjust to American customs. She creates lesson plans and special learning activities to meet their needs. For instance, a class she teaches could include adult students from the Ukraine, Taiwan, Vietnam, and Puerto Rico. Virginia Dixon is well liked by students, fellow volunteers, and JPL Staff.

Sharon Jaskula, Program Manager for JPL's Center for Adult Learning, was so impressed with Ms. Dixon that she nominated her to be one of the outstanding people to be featured in an article entitled "Unsung Heroes" in the November issue of Florida Monthly magazine. We thought you would like to know a little more about Virginia Dixon, who is enjoying her 90th year.

Q: You have been volunteering for a long time. What interested you in volunteering at JPL?
A: I had a desire to enjoy the teaching/learning experience again.

Q: What is the most outstanding thing you have learned as a volunteer?
A: I would pay to enjoy myself on this volunteer job.

Q: What would you say to someone who is contemplating becoming a volunteer?
A: It's a "give and take" situation.

Q: Who was your favorite mentor and how did he/she influence your life?
A: A high school teacher who taught me--in an interesting fashion--not to "hide my light under a barrel." This led me into the education field, and now--toward the end of my life--in the joy of sharing again.

Q: What is your favorite book or author and why?
A: Strangely enough, Dick Francis, a famous author of mystery stories. His fame is due to his fabulous plots and conveying information of all sorts, such as telling about horse raising--always in a British setting.

Who Pays and Who Paid the Price

Veterans' Day can never be just another holiday. Many of us have lost family and friends and know the depth of this truth. Young men and women who never experienced having a family of their own or left their families far too early in life. My family has lost five. So we remember all those who are valiantly serving their country and who have done so in the past. We remember with great respect and honor. Thank you.

Some pictures say it all and this one does.

Wednesday, November 04, 2009

You Oughta Be In Pictures, University Park

Halloween, Halloween! Oh, what scary (and lovely and awesome)things were seen by customers and staff at UPK. At left is a wall decoration University Park Branch sported for the occasion.



Marlin Day is an avid scifi/fantacy fan and his costume was based on Gimli the Dwarf from Lord of the Rings. Cindy Chism made the Gimli costume, name plates for those who wore costumes, Peter Pan's hat, and the Incredibles logo.



Kim Hamilton donned an Afro.










And Leeanna Trail breezed around as a lime colored Tinkerbell. Cindy Chism commanded attention as the lovely Queen.









Zavonia Robinson's choice was a leather Jacket with a mini skirt. David Humphries masked his handsome face as Dash (the Incredibles), and Joshua Wise was Peter Pan.
Good service and a good time were enjoyed by all!

Mayor Peyton Honors Employees for Years of Service

Below is the link to the photos taken at the Mayor’s Service Pin Ceremony,Tuesday, November 3, when he recognized and thanked City and JPL employees for their years of service. JPL employees are honored each month on the right of this blog in a gadget entitled "Years of Service with City/JPL". There's a long list of staff celebrating their years of service this November and we appreciate every one of you!

http://www.flickr.com/photos/34206377@N08/sets/72157622601404871/